Grab
Reviews and Complaints

I would like to complaint for this Super rude driver. This driver confirm my booking on 22/12/2017 night time. He drive pass me with very fast speed. When I saw him passed in front of me I have quickly give him a call to inform him he have passed by. Yet, he is shouting on me and hang on my call and straight away cancel my trip. Drive very fast passed to show me his attitude. This is my second time facing this kind of stupid things happen with Grab. Is this the attitude and service you provide to your customer? Please don't show your attitude to your customer if you are not happy. How can we still trust Grab with this kind of service provided. Ridiculous!

I book grab every single morning to work. One day when a grab driver accepted my booking during morning rush hours, waiting time more than 10 min because driver has to drop off another passenger. I was in a rush to work and when a green cab drove past I flagged a cab and cancelled the grab booking. When I cancelled the booking the driver was still on the way to drop off the passenger, however grab charged me cancellation fee. When I wrote email in to dispute, the customer service instead gave me a $5 code which expires in a week, and this was useless for me because I already have a $5 promo code for the entire week! After which the customer service refused to reply to my email, and totally ignored me when I requested for other resolution or to my have case escalated to next level.
I'm in customer service industry too, and Grab's after service is one of the worst I have ever seen!
The driver was still on the way to drop off another passenger ok! Why charge me cancellation fee?
Moving forward I would rather pay more to a taxi driver or let Uber earn my money even if it's more expensive than to use grab.
From a disappointed ex loyal customer

I wasn't able to get the name of the drive but I know his face and his mobile number. We booked a Grab from MOA to Megamall because we thought MOA does not have a rink anymore. The driver came but my friend discovered that there is a rink inside MOA, so we cancelled. He gave us this bad look and then went away. Apparently he can't cancel through his phone and was very rude about it; txting me ever 30 secs. My mobile data was acting up so I can't cancel it immediately. I knew he was in a rush in his first few texts and I understood that he was earning for a living but there is literally no one around MOA in 10:50am asking for a Grab. I was not kidding when he was texting every 30 seconds and my friends where getting worried about this driver.

I'm a frequent user in Grab, and this is the first time I encouter this and I really cannot accept and tolerate on his manners.

on 10 Dec, I was at My town shopping mall and I booked a grab back home about 9pm. I came to this driver who confirm my pick up, (See attached photo) and click at main entrance, but I stand at ikea entrance, which I dono where is the main entrance, because this is a new mall. during the conversation with him, I ask him where he is, and he say main entrance, and I ask him how to go there, or can you come to ikea entrance,.. he told me you at ikea entrance, why u click main entrance? I told him this mall is new, and at the end we argue for a while and he hang up the phone. I call him again, he did not pick up and for a while later he pick up the phone. I asked him his location, he say at main entrance, I ask him where is the main entrance because im not familiar with this mall and end up he raise his voice and we get into arguement and he hang up my call again. At the end he cancel my booking.

I can't take this and I decide to complain on him and wish your end could have given him a warning on his bad manners of hanging up phone call.

Thank you for looking this matter seriously

Ryan Cruz was informed thru Grab application by, me and my husband ti pick us up from SM Supermarket in Dasmarinas, Cavite, Philippines. Upon accepting the service, Ryan proceeded to cancel our confirmed reservation. This was very unprofessional of Ryan Cruz and we hope that Grab would black-list him from Grab. He Ryan Cruz is not worthy to be a Grab driver because of his unkind, uncalled for act of dis-service to customers. Please follow up on this complaint so that others are not victimized in the same manner.

I would like to complain about a driver named Paul Nino Catoto Vizcarra who was very impolite during a trip. He missed a u-turn, which made us take a long and traffic detour. I told him that he was wrong but he insisted that it's where I pinned. I use that destination everyday but ALL of my previous grab drivers NEVER had the mistake like what he committed. All of my past drivers were clear about my destination. And he had the nerve to get pissed off at me, but he was the one at fault. Bottomline, I was late for work because of his mistake, and added fuel to fire when he got pissed off at me. I believe drivers should never be like that to their customers, ESPECIALLY when the drivers are at fault.

I booked the grab around 12:35 PM yesterday (2 Dec). When I booked, it showed that arriving time was 2 minutes. I was in hurry and that's why I booked grab. After waiting for 5 minutes, arriving time is changed to 6 mins but still no show after that. Arriving time was changing 5 to 2 mins, then 2 mins to 5 mins many times. The problem was Grab driver was lost and couldn't find my block. My home is just beside the Seragoon road and not difficult to find. While waiting, I didn't cancel the booking because I thought it's arriving soon. But grab arrived only around 12:53 PM (was late for 18 mins). From my home to airport is just less than 20 mins drive (no traffic nor raining at that time). I was 5 mins late to check-in and airport counter didn't let me check in. My holiday plan was ruined. And I already arranged to go to another city in Myanmar and now I have lost booking fees. I would like to request to reimburse flight ticket fees (SGD 332.66 SGD) + grab taxi fees (20 SGD). Please take the action for this and my email address is [protected]@gmail.com

The driver is very impolite. He let me wait him for 15-20 mins and he cancelled. At first I wanted him to cancel by himself bez it was his problem why he accepted the booking when he knew his own situation. And I said I would wait and he cancelled after 15mins. And also he was too proud of himself that he was a Singaporean and he thought government gave him a lot of benefit and would not get any punishment. It's so bad and unrespectable

Hello good afternoon grab services, Yesterday around 4 pm something I have been booked a grab car through the application, unfortunately the driver not arrive on the time whereas I call the driver once I saw the status arrived but then the driver keep on drag me over here there and make me ids pointed due to I'm one of the well known company CEO and I cancel the booking and he send me a vulgar word towards me and kept sending the text message, herewith I provide the evidence of booking and cancel trip with the text message send by the driver.

I hope I will get the good response from this, before I take take any action or report to police about the driver and services.

Nov 28, 2017, between 7:30am and 8:15am

When I booked the grabcar I called the driver at once to know his exact location, but he only answered "nasa Ortigas po". Note that the pick-up location is in Ortigas.

After 20 mins of waiting, I called him again and asked for his exact location by asking the street in Ortigas so I can gauge and wait for him outside the bldg. because I walk slowly (due to my pregnancy). He only answered "malapit na po." In 5-10 mins, he texted and asked "nasaan na kayo". So I step out of the building to see him.

On the way to the destination, I asked him to turn right to San Miguel Ave. (before the intersection) but he didn't say a word. However, when we reached the intersection, he is not turning right. Thus I told him again to turn right to San Miguel Ave (and he answered back " iba kasi ang sinasabi ni Waze"). After turning U-turn, I asked him to go to inner left because that's a fast lane but he didn't listen/follow nor say a word.

After 1 minute, a stranger tried to open the door of the car. The driver asked me if it's okay to pick up another passenger [Note that I did not book for Grabshare because I want privacy]. I said nothing because I was left with no choice because the stranger is already outside of the car trying to open the door.

Resolution:
Definitely suspension / penalty is not a resolution for this incident.
However, I would like you to call the attention of the driver to remind him to be polite in answering questions of his passengers, give his exact location (whenever he's asked), listen to his passengers, and more importantly don't book another trip while he has a passenger onboard.

Thanks.

At around 7:15am I booked a 6seater grab car and the apps find me a driver, but no details indicated, no plate and driver's name either.. I am going to cancel the booking kasi I dont know any details of the car, but failed or system error to do so, dahilan kaya nagcommute na lang ako kasi malilate na ko. Suddenly, a number appear and calling me, I cant answer the call kasi im commuting.., after na hindi ko masagot, nagtext sya saying ("hello mam kung ayaw mong sumakay icancel mo nalang wag mo kmeng gagohin. Nakailang tawag n ako sau wala k man lng sagut") tinext ko namn sya na ikinancel ko na, hndi pa lang nagok sa grab apps kasi, error nga.. Hiw arrogant it is, he call me gago.. Is that a good driver of grab will be... Dapat hndi ganun mga driver nyo... Sa tagal at dami ko ng booking, sya lang at first time na naexperience. Ko... Hopinh to take some action to this kind of grab or uber driver man sya... Tsk.. Tsk.. So annoying early in the morning... Please hrar my complaint..

It is already two week that I could not call any grab car, is is shown that there are grab cars in my area but no one is accepting my call. I'm frustrated with this situation and hope that grab car company could fix this issue. I also found that Grab car service is getting worst, I could change my transporting app if this situation keeps on going. The area I lived in is Setapak, Malaysia

Hi my name is siti salmah and I book grab today around 3pm from cemara apartment block b to city university since I'm late for my exams today and I got a driver name wan amerool car number dbc 6070 and his mobile number is [protected] and I texted him to say whether he's nearby already or not and he replied he's here already and then I receive a call from him and I told him where he's at now and he said he's in cemara apartment already and I told where as they are 2 entrance to enter the building one is the main entrance which is just next to cengal condominium and the other one is opposite to the shop lot and he said he's at the main entrance so I quickly went to the main entrance but the car was not there and waited for 15 mins still nowhere to be seen until I had no choice but to take cab to my university and shortly after that he sms me saying
Its already 10 minutes. I cant wait for you anymore. Please get another driver. Please make sure you are ready at pickup point before request for grab. We are not your personal driver. Thanks ! I'm extremely upset and disappointed with this driver and I hope that the grab company take an appropriate action on this matter.

I had a hitch ride booking with this rude driver which dont know what he was doing. I understand that hitch driver is just a "tongpang" service, I didnt expect much. I book at 10.20am but till 10.27am he didnt turn up. I called and asked how long will he be reaching, he answered me back "I am at ave 2, how long you think?". If I know I would be driving instead of using grab. I see the app map he was at bukit panjang, my location is yishun. Isnt it too far-stretch to accept my hitch request? At 10.28, he said if I am so rush I can cancel the booking. I am in a rush yes but I told him that its ok, but at least tell me how long more he will be reaching. He still cannot tell me and just say he is on the way. Then he say I am too demanding and hang up the call. Can grab at least assess who is driving for you? Your driver at fault then at least admit it and cancel, dont waste time and blame passenger.

I booked a car this morning the car plate number is ve1699, driver name is arjay pozon bautista, he recived the request but didnt come to pick me up, went to another direction instead, and my payment method is debit card, its already charged me but I did not even get in the car!
this is so angry and unprofessional, I hope grab can find a better way to control this kind of situation, it is so not safe

I am utterly disappointed with Grab's service level recently. I have previously made 2 feedbacks, 1 driver for dangerous driving whereby I have nearly gotten into an accident with another car. The other for taking much longer time then it is stated to get to my location. Grab says that they takes passengers feedback seriously, but I did not receive any follow up with my feedbacks/complains. Also, many a times grab have match me with Drivers taking more than 5mins to reach my location. If that's the case, why do I need to take grab when I can just hail a cab along the road. It is faster that way. This complaint/feedback came from me as today, I have another incident of grab cancelling my ride on its own accord. I am really lost for words. I really hope Grab can take this feedback seriously and improve on their matching. (For grab share - Not match passengers going to different routes, it is very inconvenient for the passengers as the Drivers take almost up to 45-1 hour to drop the second passenger) (For grab taxi - not match passengers with Drivers that are still dropping another passengers, resulting in the wait of 10mins). Please kindly take my feedback seriously. Thank you.

I had called in for a refund of the $5 that they charged me for cancellation. I requested to talk to a higher authority for the waiver, and I have this extremely rude lady interogating me like a criminal and talking to me like I owe her money. She was so annoying and rude that I had to cut her call short. What kinda customer service is that? All for a refund of a mere $5? I shouldnt have wasted my time and energy on this. I will never use grab or will never encourage anyone to use it!

Booking ID: ADR-[protected]-3-155
Mr. Billy Jet Dolorical Camposano
Plate # BOF 766 Mitsubishi Mirage G4

A cancelled trip from Cash and Carry Mall, Makati to Renz Building, San Andres to Emilio Aguinaldo College, General Luna. Ermita Manila at around 8:18 pm

Good day!

I would like to file a complain regarding on my cancelled trip November 19, 2017 Sunday. Mr Camposano who is the Grab driver for the said trip, I called the driver when the app notified me that the car has arrived to the pick up point. The driver asked if our booked trip has two destinations and I confirmed to the driver that we booked two destinations because my friend and I was about to go home. He even said that the last destination is far and the bill is only Php 189 and after that he hang up the phone and never showed up to the pick up area. He didn't even notify me that he doesn't to take the trip anymore so we waited for atleast 5 to 10 minutes waiting for him to show up.

Please do something about this Grab Philippines this is very unfair to passengers who are willing to pay and to wait for the service.

Thank you!

Miguel Paolo H. Antiporta
[protected]@gmail.com

I have called a grab from Oasis Suite KL to TBS to take bus to Singapore, I made the grab booking at 1945hrs on 19 Nov 2017, I have message him but he didn't reply.

I try to contacted him by phone, he told me on the way, at that point of time was 2000hrs.

From the grab location, can see he kept turn around. He didn't make courtesy to contact me until I called him at 2015hrs, he told me the GPS system may spoil and he doesn't know the way to our location.

It is really disappointed, my bus ticket was 2030hrs and I think I will require to purchase new bus ticket.

Hi, I booked a grab car for my guest at the hotel, I couldn't pickup the call from the driver as I was occupied with my job, as the driver called me the second time, he immediately shout at me, like what in the world would you shout at me for? I am very displeased of the service he give. I would like if you all hired a better grab car driver. This is a very unpleasant things to experience.. The grab car no was [protected] and the name is Long You Chin with a plat Number VG4589.