Green Dot review: Greendot card funds / card ordered without my knowledge

On September 12th Greendot allowed someone to call and order a new card which took 5 bucks out my account that's how I realized what had happened, Someone got my DOB/ social security number and called and ordered a new card trying to get my funds this caused my existing card to not work and me not have access to my funds I called to complain and they shut my entire account and a recording tells me I can never have a account or card with green dot I have over 2000 dollars that I cannot get to and it's hard to get in with someone that understands the magnitude to which the stress and anxiety this is causing me trying to explain and get information on my own card and money be in mind I never lost my card not was it stolen I have my only card that I never lost in my person as I wrote this and I'm behind treated like the bad guy I have never in my life had to go through anything concerning my banks or money in my life .I have with green dot ,no security whatsoever that's all someone needs is your social and DOB and they can access your account by calling the customer service number if they jsd needed the exact card number this would not have happened because i never lost it and they wouldn't have known that information only if it would have been lost could they have gotten that part .. But like I said that never happened they don't have a security measures in place like them knowing even if a person is calling from the phone number on the account or a security question or anytype of system,now they have my money and won't release it to me no one has called me written me im just being treated like a thug,,No the thug was the persin who did this to me and Greendot has let them and now All I keep getting is the run around and if I do get someone on the phone I get transferred to some team they say are dedicated to helping yet no help no money no nothing in furious and I'm presently speaking with a lawyer on behalf of my situation it's as if my money has been ripped straight from my pockets ill never trust another deposit of anykind to Greendot ever or use them or recommend them to anyone they should be no more...I need help ! Does anyone understand this!