Green Dot review: Banking services 1

Hi,

The day of 08/03/2023, I was on my lunch break, and grabbed some food from Filiberto’s, as I was in line I went to my Walmart Money app and noticed my available balance was $75.35. I then started to look at the merchant and it said Microsoft Store for a total of 10 charges, and 1 charge from Clothing company.

I called Walmart to cancel my card information immediately, and I then asked the agent if I could file a dispute which she informed me that the charges needed to be posted first before starting a dispute. At that time all charges from Microsoft and clothing company were all PENDING.

I then contacted the clothing company Zulily ($32.73) charged, which I spoke with a female who then said their finance team had noticed already that it was a fraud account trying to purchase items using my banking information. So she then said the money will be credited back to your account in 3-7 business days.

I then tried and tried and tried to contact Microsoft which you don’t get to talk to live agent, it’s all online through chat. So I had inform them of the charges on my account that we unauthorized, and then the chat said someone will contact you from 2-3business days. So I waited and waited for someone to call me, days go by, and i’m trying to chat with the agent about my fraud charges. It was a struggle to get someone to call me. So finally an agent contacted me and stated that I needed to file a dispute with my bank (Walmart Green Dot) in order for me to get refund. The agent name was Raj, Case# [protected], is the case number that I needed to give to the bank per Raj. Raj said they weren’t able to refund the amount $1,185.65, because he said that individuals names are John/Mariam, who I never knew anyone by those names. So Raj, said that he would need the code to John/Mariam microsoft account in order to process a refund! I was referred to contact the bank because Microsoft stated that this is a fraud charge to my banking account.

Thank you so much for your time and consideration, I have been with GreenDot for many many years and I hate that this has happen to me. I really would love to stay with Walmart Green Dot because I receive good benefits with this GreenDot. 2 days early paycheck and points towards my cash back awards.

Please I really hope this process does go through for the sake of my children, my children’s and I are going to wait for the refund to post and my new card to come in! That money was suppose to go towards a good cause of paying my rent and also doing some back to school shopping. So with being said my Rent was due on the 08/03/2023, which my account was hacked so my landlord had pushed it out until 7-14 business days. Please I pray to God we get this money back.

I have called customer service since 08/03/2023: spoke with agent who stated that they will be sending out a new card, waited for the card which never came, called again 08/13/2023, the supervisor informed me that she was going to send out a new card cancelling out the first card. Today is 08/21/2023, I DON'T HAVE A CARD AT THIS TIME. STILL WAITING. SPOKE WITH AGENT TODAY AND ALL I TOLD WAS THAT THEY ARE WORKING ON IT AND IT SHOULD BE HERE TODAY. UPS AND FED EX HAS CAME THROUGH MY HOME AND THEY DID NOT BRING ME A NEW CARD.

I SENT MY DISPUTE LETTER THROUGH EMAIL WAS I WAS TOLD TO DO SO WITH THE AGENT I SPOKE TOO, IN WHICH THE AGENT HAD GIVEN ME THR WRONG INFORMATION WHICH NEEDED TO BE MAILED, I MAILED OUT MY LETTER OF DISPUTE 08/15/2023 FOR 2 DAY DELIVERY FEE OF $176.23. AND I WAS TOLD BY THE AGENT THAT THEY STILL DON'T HAVE THE LETTER OF DISPUTE ATTACHED. I NEED RESOLUTION HERE WITH MY ACCOUNT. I HAVE BEEN WITH GREENDOT FOR OVER 10 YEARS!

Thank you

Antoinette Pahe

[protected] cell number