Greyhound Lines
Reviews and Complaints

Confirmation number [protected] customer service agent Lopez 330-4229 complaint number [protected] 5th of August 2019 due to unavoidable circumstances the passenger was not allowed after several attempts have been made to resolve the issue with no resolution on 92619 a call was placed a customer service agent Lopez who was at best and effective he would not explain the complaint process playing the Greyhound note had no phone number address for a follow-up to the issue complaint was completed by the agent in his own words I was told I could not get a copy of the complaint and there wouldn't be no resolution I would like a refund or voucher for the unused ticket again confirmation number being 4 1 9 5 4 1 1 8 also a some type of reprimand for agent Lopez 330-4229 deliberately misleading a customer not being able to provide complaint hotline numbers which as a supervisor he should know you can contact me at [protected] 9 I'll follow up this email with a complaint with the Better Business Bureau as Grove as the consumer affairs thank you for your Speedy resolution

This was the worst trip I have taken with Greyhound. From start to finish we were behind schedule, at one point we were lacking AC and I was given incorrect information about the trip from the very start. At one point even the driver said that he would give us all a refund if he had the power. We had too many setbacks on this trip. I would love to keep at hand the services available from Greyhound, however this trip was not inviting for another.

It is with a very heavy heart that I write this compliant. I am an international student so I don't know much about the Greyhound bus system so please accept my complaint as being genuine and objective. I really hope that some actions are taken against this company. This company operates with absolutely no regulars to customer or customer service. They believe that they are not and cannot be held responsible for any inconvenience even if its 100% their fault. My name is Travis Wilson and I started traveling at 4:00am the morning of Sept 11 to Wisconsin. The most horrible experience I have had to date while traveling was about to begin. I was at the station at 4:20am hoping that the bus Would leave on time. To my dismay the bus only can 6:00am. I was very unhappy with the wait but I boarded the bus anyways. Please bear in mind that the representative at the station in Columbus is very rude and unprofessional. As I black man I was very saddened because she was black too. The bus got to the second station (two hours late) and we waited like for 1.5 hours before we boarded the second bus. About 25min in the driver announced a lunch stop. Little did we know that that stop would be a 5 hours stop. The driver notified us that we need to leave the bus and go get comfortable because it was going to be along stop. The air conditioning was not working and so he had to request another bus. We got no further information. He only informed us that he had reported the issue and he has no idea what our wait time will be. I immediately called the customer service number they said they could not help, so I called the ticket number they could not help and so I called the corporate number and they too could not help. We just sat there and waited in vein. Like I wished this information was open to the public so that I could know not to travel with this bus. We finally got the Chicago and my last connecting bus had already left 5hrs ago. They informed me that there was nothing they could do and that I had to wait for the other bus at 11:30am. They merely offered a 7$ food voucher and again the black terminal manager was very rude and disrespectful disingenuous and duplicitous. I tried to board another bus that was going to Milwaukee (only two hours away from my final stop) and because I had been calling the corporate office so many times and they kept contacting her she was mad at me. She lied to me and told me that the bus was full, when the driver spoke to me he accidentally told me the bus was not full but that he had to pick up one passenger at some other stop and that was the seat they had intended to give me. I wrote this complaint while sitting inside the bus station. I informed everyone at all levels and offices that I could not spend the night in the station as I had a heart condition and I had to be home to take my medication. The terminal manager informed me that the ambulance are very close by. This is one of the most inhumane ways I have ever been treated in America. I still cannot believe that the government of the USA allow this bus company to continue like this. I hope that this complaint will get to someone someday that can do something about it. Whether you are a foreigner or an American you certainly should. Not be treated this way. Greyhound is violating people's human rights. People are being treated like products! Please someone please put a stop to this !

The bus is late... I ordered ticket online for 11:50pm September 5 2019
Called greyhound customer service and he couldn't give me a explanation of why... All he could say was the bus won't be here until 2am... The bus station is closed here in Greenville SC so what are customers suppose to do... Someone needs to contact me at [protected]@yahoo.com ASAP or I am gonna have to contact Ridiculous

I purchased a ticket with my husbands credit card for myself. the ticket was mistakenly issued to him instead of me. after over an hour and a half on the phone and 4 customer service reps. I was told 4 different things. none of them were a resoultion to the problem. I am furious and have been a loyal greyhound customer for over 40 years. encourageing all my friends and family to go greyhound, and that it is not as bad as you think. well from now on I agree with them. worst customer service ever. not even a consistant answer with a supervisior and 3 customer service reps. I work in customer service and you bet I will tell everyone I know (I come in contact with over 1000 people a week. Not to use Greyhound and my horrible experience with you.

My bus from Washington DC to Pittsburgh was scheduled to arrive at 11:15pm, but due to battery breakdown, we had to switch bus in the middle and ended up arriving at almost 1am the next morning. I called Greyhound customer service to complain about this, but they told me the record showed my bus arrived at 12:00 (which is ridiculous) and thus my trip is not eligible for compensation. Aside from that, the attitude of the customer service was also extremely bad. There was no real communication between us with the liner keep telling me the arrival time in the system is 12:00. Very disappointing. WILL NOT BOOK AGAIN.

On aug 27, 2019, I traveled from tampa, fl to jacksonville, fl on greyhound. First let me say that i've ridden greyhound many times over the years, unfortunately because it's the only transportation I have. I've never been treated particularly well by greyhound, and i've seen many other travelers being abused by greyhound staff. I had inadvertenly packed my mediciation in my checked bag. That turned out to be a big mistake. About halfway between tampa and lakeland, I began to have an axiety attack and went to get my medication out of my carry on and realized my mistake. I think part of the reason for the anxiety was that she was driving very fast and fishtailing the back of the bus. The smell of urine and feces was unbearable on this bus. When we made a stop in lakeland, I was going to ask the driver if I could get to my bag and get my meds. When I got off the bus she pointed to the bus and said "go back..."; I asked her "ma'am, is there someway I can get to my bag, I need my medication." she screams, "who packs their medication in their checked luggage?" so I just stood there looking stupid and finally she says "get your medication". I asked her, "do you want me to crawl under the bus?" and she says "I don't care what you do, I don't do bags". The bag was all the way over to the other side under the bus and she wouldn't open the baggage compartment on the other side. She literally wanted a disabled, 65 year old woman to crawl thru the baggage compartment. Finally, thankfully, a man crawled in and got my bag. I will be calling the interstate commerce commission, u.S. Dot, and public service commission. I want a reply to this complaint and I want to know what is going to be done about this hateful, racist "woman".

I went on a greyhound bus from Burlington Vermont to Boston south station. I was due to leave Vermont transit centre at 10:50am as time passed there was no sign of the bus, so I got a lyft to the airport in hope of some clarification. That trip cost me over 10 dollars I have proof). When I arrived at the airport I was told that there is a 2 hour delay on the bus at 11:30 which is not good enough. If there was a delay I should've been notified straight away. As a result of this delay I missed my flight back to Ireland and had to pay a charge to switch my flight. This is unacceptable and this situation was handled very poorly. I seems only fair that I be refunded for the events that happened today. I have all the proof and information for any checks.

Thank you for your time
Darragh

I was a passanger on a bus MTL to BOS yestarday 8-19-2019 #3688783601
originally scheduled to depart at 9.45 and arrive at 2.30 PM.
No public announcement of delays or sheduling issues, indeed it was a SUNNY PERFECT DAY. 89 degrees and warm, so no road problems at all.
After a LONG wait we left after 1.00 (?)
the bus was supposed to be an express to Boston however it made several un expected stops along the way (In Montpieler VT one pasanger got off)., an hour delay in WRJ because she stated " I have a child on board so I must stop. (However there was no stopping for the other 8.5 hours?)
the toliet did not work and a supervisor who was counting seats in MTL stated that "Its discsuting" and "dont use it". The stentch of urine and fecses was nausating to all passengers. Zero effort was made to reduce this odor. Indeed the passenger opened the top vent himself to allevaite this gross smell. It hardly worked.
No internet, No electricity and No AC on a 10 hour bus ride with no AC on an 85' day. Again, really? No public address system or communication. The bus driver made NO announcements of delay or the fact that she was stopping in random places. She missed the on ramp at WRJ 2x and went around a rotary several times. I believe she made herself dizzy and got disoriented.
The bus driver actually got LOST. We were in AMHERST MA 2.5 hours away from BOSTON when the passengers had another revolt and told her that she was going the wrong way. ( she took the I-87 South down to rt.5 which was WRONG WAY) She said the bus was malfunctioning and had to change busses in Springfield MA but never went there, she finnaly arrived in Boston at 11.50 pm.

No apology or anything was issued by the driver or Greyhound.
I realize that things happen. A moderate delay or other repair issue is understandable. but the Public Toliet should have flagged this bu immedialty.
I am thouroughly disappointed with this experience . If you dont refund my entire fair I will go to every single travel website I can think of and blog this negtive expericne with even more detials and quotes.

oh and BTW other passengers will probably be asking for their money back too, many of them video taped these actions with the cell phone cameras in total disbelieve that a corporation that has been at this game for decades dropped the ball to this sad degree.
Respectfully,
Mal Dillon

I had a bus booking from Lawrence, KS to Littlerock, AR scheduled on August 15th at 6.05pm. I have reached pickup point at 5.20pm, way before the scheduled time. I was waiting for the bus and called Greyhound lines to track my bus and they said it's on the way to lawrence. I have waited for almost an hour and the bus didn't show up at the pick up point, so I called them again to find out the status. They said that bus didn't come to Lawrence and it's on the way to Kansas city, MO. I told them that the bus was supposed to pick me up from lawrence but she came up with very awkward reason that the bus driver has taken another route to kansas city. Later she told me that you can reschedule your ticket if you want. I said I need to fix things first and for that I need some time to decide and agreed to call in next 24hrs. On the following morning which is on 16th august at 10.30pm I called them back to claim for a refund. I have heard a unbelievable and a baseless claim that the bus has arrived Lawrence but it was 10 minutes late and in this case we cannot refund your ticket. This is fully unethical and false acusation from such a big transporting company. And let me be very clear, that I have literally waited on street, in front of the building 707 vermont street which is the pickup point in Lawrence, from 5.20pm to 7 pm. I haven't seen any greyhound bus came by and stopped to pick up. And I have also called greyhound lines twice on August 15th before and after departure time. By next day they completely come up with a false acusation just to not refund my ticket.

My wife was in Daytona traveling to Orlando and the bus was cancelled by the company, next bus was at 7am next day, I paid an Uber to take her to Orlando $80, I called customer service and they were given me the round around, for just a $30 trip, they needed to talk to her when I bought the ticket, the thing is if you have the information already why the hell you just put the money back in the account instead of trying to talk to her and getting an approval to refund $30, you guys are insane. This company is not good bus cancelation all the time bus being super late most of the time, and customer service is the worse I have ever seen, and been a Veteran I've encountered lots of bad services but Greyhound is the top worse. Thank you Greyhound for opening my eyes, now I know when anyone tell me if it is safe or good to travel by you guy that's an automatic Hell No stay away from them. Trust me you guys are the worse that it could happen to the transportation business. And trust me this is not over.

Hello,

My 17 hear old daughter was staying with her Aunt in Kansas City, MO. After a stay in Missouri she wanted to come back home to Colorado. She is 17 and mentally challenged.

Anyway, I booked her a one way ticket for August 9, 2019 from Kansas City, MO to Grand Junction, CO. The bus was to leave like at 12:01 am When should got to the terminal on Friday night 8/9/2019, she was told she should have come actually the day before and her bus has already left. They said if she had $20.00 she could go on the bus that was to leave at 12:01 a.m. on 8/10/2019.

She had no money and could not pay the $20.00 fee. I tried to pay online and called an agent but was told there was nothing I could do or they could do.

II ended up buying a second ticket and she is supposed to leave today 8/10/2019 at 12:45 PM. (Hopefully there are no problems).

So my issue/question is: because of the confusion, I have bought 2 tickets. I paid for the tickets online with my credit card: Robert Arnold. The traveler is Mikenzie Arnold. IS there a way to get a refund on the first ticket? This has been a terrible ordeal for my daughter and a costly one for me.

I realize your general policy is no refunds, but this was a difficult situation, with my 17 year old daughter who is lower functioning.

Thank you for your consideration.

My son and daughter are stuck at the Miami Greyhound station as I am tying this complaint. I am so upset that they are crying and I keep crying. There is only one person working the ticketing counter this morning. Because of that, even though my son and daughter were in the line at 7:00am to get checked in for the bus that leaves Miami to Tampa, at 7:40am, they ended up missing the bus, now we are running around to find and extra $40 in cash to get another ticket so my daughter can bring my son home. This is such an ordeal. There needs to be more people (at least 2 people working the front desk). My son is hungry. I'm in Tampa, trying t get cash to my kids. NOT GOOD AT ALL GREY
HOUND! NOT HAPPY AT ALL!

At exactly 1 pm yesterday, Aug 9, 2019 this bus was heading W on I-64 near Williamsburg, VA. The rate of speed approximately 70mph. The rear doors were swinging open and the driver could NOT have gotten any closer to the rear bumper of the white vehicle in front of him. He was traveling in the slow lane and it was quite obvious the driver of this bus was trying to intimidate the driver in front of him. VERY DANGEROUS situation. Get this lunatic off our highways before he kills someone!

Dishonest checkout process. The total at the top of the page changes on you without an alert as you move down the page filling out inputs. Changed total does not show at bottom when you hit pay. My $14 ticket had a $18 "guest" fee. Change your checkout process Greyhound- feels like you robbed me.

I purchased a ticket online for my brother and was charged an $18 fee which I was not aware of until my card had been charged and can now no longer get a refund.

Having the total change and NOT stop me with an alert or show at the end of the page is not ok.

People purchasing bus tickets for short distances are not usually able to pay additional fees that cost more than the actual ticket. The manner of your checkout process is dishonest.

Make this "gift ticket fee" a line item or check point the customer has to accept and show the total in a clear, bold way on the checkout page where I had to put in my card information.

I purchased a ticket to travel from Detriot, MI to Clarksdale. MS for the 4th of July. From the time I got on the bus there was one problem after another. What should have been an express ride, turned into me almost missing the holiday all together. The bus was delayed, re-routed, broke down, and to sum it up a complete mess! The only reason I did not miss seeing my 95 year old mother for the holiday is because, I have nieces that live in TN. They picked me up and drove me 2 hours to my Mom's house in Mississippi. The staff was so unbothered or apologetic. My return trip back home to Detriot was equally as bad. The bus was suppose to leave at Memphis at 7:55p. Passengers were told the bus had a flat and would leave at a later time. Later ended up being around 11p. I was given another ticket taking me through Chicago instead of Nashville, a 16 hour ride, which put me at home at 5:40p the following
evening. This time I did miss a special occasion, my grand daughter's 1st birthday! Somerhing needs to be done, I feel I deserve compensation. I can be reached via email at [protected]@ gmail.com

On July 29, 2019, myself and my daughter took a greyhound from Dallas, TX to Austin, TX. Schedule 9041 left at 12:30pm. Around 3:00 pm, driver Joshua McKeon, made a stop at the Shell station, 11775 N. Interstate 35, Jarrell, Tx. He announced it would be a 15 minute stop, and advised over the intercom, that if you were getting off the bus, to place something of non value, on your seat so when he came back on the bus, when he made a check, he would know if someone was not in there seat. Several people got off the bus and entered the store. Around 3:15 pm, several people in the store started hollering that the bus was leaving. The bus was seen driving off fast. Several people ran out and ran after the bus, chasing it to the end of the parking lot. As my daughter and I got to the door, the bus was no longer in sight. The store cashier attempted to call the drivers cell phone and advised that he did not answer. Another employee stated, as the bus was pulling off, "that he is one of the worst drivers" and stated that he is known to pull off early and leave people. I contacted customer service, who advised me that I could put in a claim for my luggage. They also stated that there was another bus coming that way in a few hours, I could explain what happened to the other driver. I was on my way to Austin to catch a flight, and advised them that I would miss my flight. All they could say was when I get to Austin, I could retrieve my checked in luggage. I resorted to catching a Lyft ride, costing $52.98. Upon arrival to the Austin greyhound station, I was advised by an agent there that my checked in luggage was there, but not my belongings that were left on our two seats, nor did the driver advise him that he had left passengers at his ‘break' or he was missing any passengers. I was given information to contact the San Antonio station. Due to late arrival, I again had to take a Lyft, because it was too late to take public bus, I then had to pay an additional $35.79 for transportation to the airport. I called the San Antonio station, explained my situation, and was referred to speak with the supervisor. The supervisor took my information and he advised that he would look on the bus for my belongings. I was given the bus drivers information, and the supervisor explained that there was not supposed to be any stops on that route. He also advised that he would be contacting the Laredo TX greyhound supervisor, and advising him of the incident also. I later received a phone call from the San Antonio supervisor, advising that he was able to retrieve my belongings, and would send them to me. The bus driver Joshua. evidently, is not performing head checks on his unauthorized stops, even though he gives instructions on leaving belongings on the seat. If so, he would have noticed that several people, were not on the bus, when he originally started to leave that ‘break ‘ stop.

I traveled from Santa Ana calif on May 13th to flagstaff arizonia I had two bags aboard as soon as I got to paulden arizonia unpacked my bag and went to bed next morning had bites all over my thighs then I killed three this morning and I was bitten all night brother and sister in law spraying mattress and vacuuming rugs and mattress and washing all bedding and close I've never had bed bugs in my life but had to come from the bagsi so upset about this just don't know how to explain I should be compensated for ticket or something confirmation24050662 Kathleen warren 949 8134979bites all over my thighs

On July 26th i was getting ready to get on the bus speaking to a baggage handler to ensure we where getting on the right bus and to help me with my luggage. As we where rapping up our conversation exchanging thank yous, and nice day wishes the Bus driver (i do not recall his name at this time) started screaming at me to get my kids from a lady thats been helping me manage since leaving Tucson. He continued screaming at me to be a better mother and "watch my own damn kids" as i proceeded to tell him i understood but he does not need to scream at me especially in front of my children he told me to take my bags and to leave that i was no longer allowed on the bus. The gentlemen helping me with my luggage immediately suggested getting a supervisor as "he is out of line" i notified the supervisor he was able to get us on another bus with the same destination and time frame. Since being on greyhound and this being the Second time riding with greyhound this is by far the worst experience from the bus being broken down in Toyah, Tx for 8 hours to getting screamed at by a bus driver. I do not wish to ride with greyhound anymore. I do not pay 750$ for me and my children to get where we are going to be screamed at by a bus driver. I will be filing a lawsuit again this comany and the Gentleman that couldnt uphold simple customer service and talk to me like im a person. This will be taken care of and i will be taking this to court i will not be treated lesser then anybody because he did not agree with what i was doing. This man needs to be fired as he was not just getting highrate withe but the Lady that has been helping me. This is unexceptable and i would very much appreciate any phone calls pretainting to my complaint. My phone number is [protected], email address, ford.[protected]@gmail.com

I bought 2 bus tickets from greyhound for my family to come see me. My family was unable to come from Missouri to Texas because greyhound kept changing the times and day so they were un able to keep the tickets. I called in February to get my refund of $420 back. I told the lady on the phone that in January 17th 2019 my bank was closed because we moved from Missouri to Texas and to send me a check instead she then stated that she has to have the bank reject it first then after that she would send me a check by mail I said ok then I called later in May to check on it and she said that it was sent to my bank on April 30/19 so I then called my bank they told me that they rejected the money and sent it back to y'all on May 1/19 and that no other refunds have been made. I keep calling greyhound and not getting anywhere. I then drove done to Missouri to visit my family and talk to my bank that I had Trent Davis from Regions Bank gave me a statement and a letter from my back stating that they sent the money back to greyhound I need someone to call me to get this fixed by August 12th or i will be getting a lawyer my case number is 572672 my cell number is [protected] Christina Ashby 2213 44th st Snyder to 79549