Greyhound Lines
Reviews and Complaints

I called the customer service terminal for a last minute family emergency that came up. I tried to reschedule my bus ticket for the night trip and was told I could not reschedule, even though I had been able to do so earlier this year. It is now past the time I should have boarded and I still haven't been able to get any help. Someone please help or refund my money.

I had booked my bus ticket from Cincinnati to Pittsburgh through GREYHOUND LINES INC which involved changing bus at Columbus, Ohio. I started my journey at 2:30 AM on the morning of Oct 21, 2018. When I reached Columbus at 4:30 AM in the morning, I got to know that my bus from Columbus to Pittsburgh which was scheduled at 5 AM got canceled. When I reached out to the ticket counter, they gave me no particular reason for the cancellation of the bus and said that the next bus to Pittsburgh is at 8:30 PM at night which was more than 13 hours after the scheduled time. They also didn't refund my ticket there and asked me to send them the ticket via mail later.
Since I had to return back to Pittsburgh anyhow by 12 PM to attend a very important appointment, I had to make a choice of traveling with three random persons who came to me and asked if I wanted to share the rental car fare with them. Along with the mental stress and anxiety that I had to go through, I happened to spend an additional 60 $ on my ride to Pittsburgh for the rental car. I am highly disappointed with the service of GREYHOUND LINES INC because they didn't provide me any prior notice of bus cancellation and were of very little help when asked about the alternatives. Because of this, I had to take the risk of traveling with unknown persons and go through mental stress for which I want to file a complaint against them.

We had tickets from Boston to NYC (express) for 7 pm, scheduled arrival at 11:20 pm on Sunday Oct 28. However, the bus before us (6:30 pm) did not show up. Nothing came at 7 pm either. Greyhound employees refused to answer questions and left passengers without any information. We were eventually boarded on a bus at 8:20 pm hrough Hartford and another stop, which was not the express route we had payed for and pushed our arrival to almost 2 am (initially scheduled for 11:20 pm). This is outrageous and Greyhound should take some responsibility with their clients.

Don't get taken by Greyhound like we were. It is Oct. 28th, 2018. We were scheduled to leave from San Diego to Yuma at 6:45 AM. They only have 2 departures out of there a day, one at the 6:45 AM and one at 11:30 PM at night. Both when it is dark outside. When I booked this trip I thought there would be a safe modern terminal that we would be in until the bus arrived. Our daughter drove us down to the area which was at 1313 National Ave. downtown San Diego. There were homeless people everywhere, sleeping on sidewalks and very deranged people milling around on the darkened streets. I have never in my life seen such unsafe environments. To make matters worse we could see no terminal in site, only straggler people sitting near the walk way on crude benches. There were no visible signs in site stating we were actually at a Greyhound terminal. very little lighting so you could even see if it were a terminal or not. NO signs stating this was actually the pick up point for Greyhound. Don't ever take a Greyhound from this area of San Diego if you fear for your life. I cannot imagine Greyhound even having a pick up place in this type of area. It was very scary to drive through it, let alone get out of your car. Our confirmation # was [protected]. Not only did we not get a refund for not wanting to put ourselves in danger and now we had to find other means of transportation to our destination which added more expense and loss of time. Don't be fooled leaving from downtown San Diego, CA. Not worth chancing your life for.

On the morning of Sunday October 28, 2018 I was waiting to board Schedule 1333 from St. Louis, Missouri to Springfield, Missouri. Apparently I missed the first announcement to board the bus, but I did catch the final call. When I got to the bus, I met a very rude and unprofessional operator by the name of Sharese (sp) Bates. I did not know her bus was already loaded and she says to me "You're standing there, and I'm ready to go! My bus is already loaded!" I then replied I just now heard the announcement. Mind you at this time, the time was 8:35am CST. So with that being said I walked over to the side of the bus, opened the luggage compartment and threw my bag under. I stepped on the bus, and as I'm reaching for my ticket, Operator Bates state "I NEED YOUR TICKET!". I then replied "I'm aware of that!". She snatches the ticket out of my hand and starts shaking her head. I'm aware I was the last one to board the bus, but her rude, and unprofessional behavior did not express good customer service at all, ESPECIALLY since departure time was not until 8:45am CST. We ended up backing out of the stall at STL terminal at 8:38am CST. Mind you, I am an individual in the Transportation Industry who drove city transit resigning last Monday and I am a former truck driver who is returning to drive trucks as I type this.

I want to exchange my ticket for another day that ive paid for, mind you, but you people tell me I have to pay twenty dollars plus buy another ticket? When I haven't even used the one I purchased?!?! Show me in the policy where
It cannot be used at a later date! Im not referring to the proir to the departure date rules I want to lnow about how it cannot be used at another time!

I purchased my dad's ticket from Shreveport to Dallas. October 24, 2018 12:25 leaving Shreveport. A 3 hour bus ride that turned into a 6 hour ride. I paid for the non-stop service, so how does that happen? Now because of this delay, it has delayed my travel plans to a meeting that I have. The bus was also 3 hours behind schedule and this isn't the first time. I'd like a refund and a credit towards a future ticket.
Thank you.
tanya.[protected]@ymail.com

[censored] Greyhound! A bunch of mutherfucking theives! I couldn't get a refund because I couldn't change the name to my sons name. I purchased the ticket but trying to get my son home for a funeral. They told me since I bought an economy, i couldn't get a refund. So I had to buy another ticket and then pay an extra ticket 20$ because he was not the card holder. What the [censored] difference does it make, you got a passenger, and their seat is paid for. Just straight up poor hustling butt thieves. I hope your business go down [censored]es!

Was at the Houston location this past weekend to ship an item. Security guard was parked in almost 2 lots and when my husband ask if he could pls move his car a little because he was sitting in his car, guard got upset, ranting, insulted, and threatened us and prevented us from entering the building. Cops were called n found out he was a criminal! He went to jail because he had all kinds of outstanding warrants. This security company (all nation security) is unprofessional, likewise the staff of the greyhound station. This place looks like they have nothing but convicts working here. Security guard claims his car was hit and when the cops came he changed his story. Does not have insurance on his car and was probably driving in a stolen car! We asked that the police review the camera in the front of the building. We do have an incident report! We do have our own video too and wouldn't mind sharing it if you need to investigate. This is a bad reflection of this company!

Midland, TX station 10300 Younger, 10/18/2018, 8:30 pm . My woman friend had ticket for bus to El Paso, needed to use bathroom, station was closed at 8:30 pm, no bathrooms outside. Passengers were sitting inside station. Terminal worker came to door and refused my friend to use the bathroom in station, was very rude and complained that she didn't know what to do with these people (their bus was overbooked and she needed to get home). My friend has a bladder condition and ended up urinating on herself. My friends bus was scheduled to arrive at 8:40 pm and did not show up until 10:40 pm. Please put a Johnnie On The Job outside this station and tell this terminal worker Greyhound workers should not deny basic human needs, or Greyhound will be out of business. The terminal is 11 miles out from Midland and Odessa, basically in the middle of nowhere.

I purchased tickets on-line through Greyhounds affiliate Busbud. The first ticket came out for the wrong station and departure/ Arrival times. I first noticed later after seeing the emails. My journey was timed for an interview in Madison Wisconsin timed to the second leg leaving out of Chicago to Madison, there was no way to take that departure that had been listed for George Washington Bridge versus Port Authority I selected on the screen. When I tried to call busbud there was only a foreign language/ second English recording with no chance to place a voice mail. I got lucky that a lady at Port Authority NY was willing to help, but it took her male coworker to know how to print the ticket. I tipped him $10 for his help. We got to Chicago and the busses to Madison broke down plus they didn't have much a regular driver. Then we went over Milwaukee despite before purchasing my ticket Busbud had shown me I was going direct to Madison. The second bus replacement in Chicago was so sickening because the toilet had not been cleaned. We got to the Madison stop late for my ride so I had to pay for a cab which cost me $19.50+ $1=20.50. My reference #'s:[protected], [protected]. Greyhound woman&man at ticket counter NYwas great help, and the replacement driver did a great job trying to make up time. I am asking that I be reimbursed to my account the Extra costs of $10+ $20.50+$22.50 the cost of the ticket from Chicago to Madison Wisconsin because it was sickening to breath roasting fecal material the whole way and I had to do a medical exam. Busbuds needs to be replaced with a reliable affiliate that has their own customer service, and the Greyhound customer support staff need to have a system to correct tickets. Plus, customer service needs to be American so you can understand them.

Security guards treat passengers like criminals bag searching every 30 min varry rude I walked in the door to buy my ticket and was escorted to the counter and watched buy my ticket then told go sit in terminal also told my bus was 5 hours out so I should leave and come back only one hour before my bus I'll never ride greyhound again I'll find other means of transportation I road your bus's 2 to 3time's a months

Dear Sir or madam, we have travelled extensively in the USA and Canada over the past 20 years and this year was the first time we had used Greyhound to get around. We travelled on three Greyhound coaches and thought the coach experience was excellent. However the terminal experience was less so. When we arrived at Detroit we were met by the rudest and unhelpful individual we have ever met in a customer service role. His name was Corn and his attitude and reluctance to help us reduced my wife to tears. However we came across the manager (we think) who couldn't be more helpful (old guy, grey hair). You really need to send "Corn" for some customer training and praise your other employee for his helpfulness, many thanks Ian Wood

reference number is [protected].
Please email me back at Musgrove.[protected]@gmail.com

On October 4th my girlfriend and I purchased 2 greyhound tickets to go to NY on October 6th. I am extremely frustrated because not only was we denied a bus upon arrival, We are still waiting for a refund from you all and we weren't sent off by police and a apology. We got to the greyhound bus lot approximately 20 minutes early got our tickets, which was already bought previously, printed and began to wait to be called for bus. The bus instructor soon walks in and literally calls only 2 people names and says "Wtf am I supposed to do, I only got space for 2". At this point myself along with another misled group of individuals are trying to look for option two. We find out there are no more busses and the next few busses will be filled until 1:45pm the next day. Now keep in mind it's 3:40 am at this time. The lady at the front desk says I can't do nothing about it, "all I can do is apologize and refund your money which will take up to 3business days". My frustration comes in because people were allowed to get on the bus that purchased tickets that very day when mines and others were purchased well in advance. It's sad because the woman had no options for us and let's speak on how that 120 spent was all the money we had at the time so what does that mean? How do we get home, how do we do anything at the time.? At 3:40 in the morning we had to walk to near by areas to try to bum a ride home. I've never been so humiliated and to have to beg people giving them such a dumb story that doesn't make since. Why is it that those who were left weren't given the option to load the next bus first and so forth. I feel like it was handled extremely ill. To think I was against using you'lls service but my girlfriend wanted to vouch so heavily for you. And to top it all off, the woman at the desk didn't want to deal with the fact that customers were upset and she decides to call the police. That's insulting. Period...this was the worst experience I've had from a well known company since like ever...something must be done

A very inhuman act from the Greyhound was witnessed.
I booked the bus from New York (GW terminal) to Hartford scheduled date 7th October 10 PM. We kept waiting at the bus stop from 9:30 PM to 1:30 AM and there is no show of the bus.
Mind you, I was not alone, there were more than 25 people (with no relation to me) were waiting for the same bus from last 3 hours at the same bus stop.
Checked the Greyhound window but it was closed and nobody was there. Called the customer care few times and their [censored]ty customer care did not provide any resolution to the problem and left more than 25 people on road for whole night. It was ridiculously notable that customer care was offering us to take the next bus which was at 9:30 AM next morning. I literally banged my head with wall.

The guard closed the bus terminal at 1:30 AM so we were outside the terminal. No hotel was available to spend the night in no less than 400$ in New York. Finally few people went back to the place from where they are coming, few somehow took the shelter somewhere.
Since I had to catch the flight tomorrow morning from Hartford so I took the Uber and spent a good amount to reach home.
Now, all 25 Outrageous people who suffered from Greyhound's negligence are coming together and thinking to file a lawsuit for their inhuman behavior.

This will definitely be the last time I will ever travel with Greyhound.

Nitin Verma
Trip Confirmation Number # [protected]
Phone: +[protected]
Email: cs. [protected]@gmail.com

I boarded the bus to Atlantic city from Port Authority NYC at 3pm on 9/28/2018 Bus # 6540. I sat on the seat behind the bus driver. The bus Driver told me I couldn't sit there. I asked "Why?, I am always allowed to sit here.' . He said because he had no gate. There was a Plexiglass around the seat, top to bottom. I had to get up. At this point the bus was filled. My wife gave up her seat near the back for me and had to take a later bus. I then saw him allow a lady to sit there. I asked him " Why is she allowed to sit there?" He said, she was handicapped. He also allowed a man to sit on the seat in the other front seats. I said " I have a knee replacement and I have a brace on it." He stayed quiet and didn't respond. I also noticed a lady with a cane sitting near the back as well. He was choosing who he felt to allow to sit up front. Maybe passengers he was familiar with. Because of this I had to wait for my wife, who had to take a later bus and I and at least one other customer with a handicap, had to sit near the back of the bus. I have a picture of the lady with the cane as well as of the bus driver and of the bus #. I asked the driver his name and his response was " Im not telling you" . He has salt and pepper hair and a mustache. I think his name is Eddie. The bus is # 6540. It was the 3pm bus on 9/28 from Port Authority N.Y.C. He lied and refused to tell me his name. Please let me know if there is anything else I can do. Thank you

Erin Piotrowski tried to board a bus traveling from Pittsburgh to Baltimore, confirmation #[protected] and was unable to board the bus because she was told the ticket was expired. The charge was $51.10. I then had to buy her a second ticket for $65.50 confirmation #[protected]. There was confusion over the date of 9/30 & 10/1 because the route started on 9/30 in Chicago. She thought she had to buy that ticket because that bus arrived in Pittsburgh on 10/1. Can you please refund the charge of $51.10 to her bank account since she was not permitted to use that ticket upon check in. She is a college student with limited money. Your cooperation in this matter would be greatly appreciated. Thank you, Susan Piotrowski. My phone number is [protected].

Hi Team

On 7 august, 2018, I tried booking a trip from my multi currency forex card, however it was never booked and my money was debited. I got a message from your end that the transaction was not completed and that the money shall be returned in 5 days.

I kept following up with the bank however, today bank informed me that the money had been claimed by Greyhound for a ticket which was never provided.

I need this looked into ASAP

The transaction was made on 7 Aug from card no. [protected]

I have written a mail to greyhound lines also but I guess you guys are too busy to respond on that.

Could you at least let me know why has this happened

My email id is [protected]@gmail.com

I have tried to exchanged the date on my Greyhound bus ticket. I have spoke to sales, and customer service. I went downtown this morning to Main street, as was suggested to do so, and spoke to Martha, whom i assumed was the supervisor at the front desk and no one was able to change the date. Martha told me to come back tomorrow because they could not change the date since i want to change it for next year, June 17, 2019. I told her that the ticket is scheduled for me to leave tomorrow. I live almost 30 minutes away and suffer with multiple sclerosis. This is extremely stressful for me. My trip is due tomorrow at 9:10am. I think the person that supposed to fix my ticket does not come in until 8am tomorrow, so that will defeat the purpose because it will be pass the two hours before my scheduled departure. My confirmation number is [protected]. Please contact me at [protected]. Thank you. Cynthia rainwater

As a formal employee of Greyhound, I'm in total disgust about this company! On 9/19/2018 on bus schedule 1683 I traveled from Columbus Ohio to Kansas City Missouri. Once we arrived in St Louis Missouri we had to switched out buses because the wheelchair lift wasn't working. The baggers had ONE JOB TO DO and that was to switched all luggage from the old bus to the new bus. By the time we reached Kansas City, myself and 3 other people noticed that our luggage, which were tagged to our final destination, wasn't even underneath the bus! The supervisor at Kansas City terminal immediately contacted St Louis and all St Louis could tell us that the luggage wasn't there. I call that BS! My luggage which have $2000 worth of items in there was tagged and all of a sudden it mysteriously disappeared? A whole bag? Especially if the last time seeing my bag was in St Louis at that too! very suspect! Again I used to work for greyhound for 6 years and it don't take a rocket scientist to know where luggage go especially if the luggage is tagged to the final destination also I know that baggers steal! If my bag don't come up by 9/24/2018, I will make it my mission to exposed this company through the media! Try me! This is insane that my bag and just disappeared in thin air!