Greyhound Lines
Reviews and Complaints

Customers involved passengers

1. Evelyn Robbins-
2. Allison Jones
3. Samuel Robbins

We purchased our tickets roundtrip from Rochester, New York to Montgomery, Alabama leaving on May 20th, 2019 approximately 6: am. We were scheduled to arrive at the Montgomery, Alabama on Tuesday 21st, 2019. We were riding on bus number 6453. The bus broke down before we got to Erie, Pa. We waited approximately two hours to get on another bus. The bus took us to Erie, Pa greyhound bus station. We transferred our luggage to another bus. We got to Nashville, Tennessee, however, there weren't enough drivers to transport. We had to wait nine additional hours to catch a bus to Montgomery. The Greyhound gave food vouchers of 7 dollars and 50 cents to Ms. Robbins, and Ms. Jones, but not to Mr. Robins. Ms. Robbins is elderly and disabled. It was an extreme hardship on her as her entire trip from Rochester, NY to Montgomery, Alabama took 48 hours. It was also difficult for Ms. Jones and Mr. Robbins as they walked with a cane.

It was difficult to arrange relatives to pick us up as the times changed several times. We would like an apology and full refund as we missed events scheduled in Montgomery. Our original tickets were kept in Nashville.
In General, this was a trip from hell and imparted undue hardship toa all three passengers. We are requesting that a resolution be given to us for our undue hardship.
Evelyn Robbins can be contacted at [protected]. Her address is 100 Dunn Tower, Rochester, NY 14606, apartment 301. Samuel Robbins is 100 Dunn Tower, Rochester, NY 14606. His phone number is [protected].
Allyson Jones phone number is [protected].
We are scheduled to return to Rochester, NY on June 3rd, 2019.
We are hoping that you provide some kind of refund for the terrible trip that we endured.
Your attention to this matter is highly appreciated.
email correspondence could be sent to Ms. Robbins Nephew at [protected]@gmail.com.

Thank you again

To whom this may concern. I was not pleased with the customer service I received as my family and I were in line to get on the bus a young man approached everyone in line and started directing us to another gate. But the way he approached and spoke to us was unacceptable. I work in customer service and I would never treat my customers the that manner. There was another female worker that as well wasn't kind. As I asked her if this was the line heading to San Antonio she replied in front of other customers saying "is this the only one that doesn't know that this is the line to San Antonio " I felt humiliated and will never travel gray hound. Please fix your customer service

On bus route 6618. My fiance and I had to end up sitting in the front seats cause there was no room any where else. When we got on there was a charger plugged in and our phones were dead amd needed to be charged. So we plugged our phones in and went to sleep. We left Cincinnati ohio the next stop was at lexington kentucky. We got off amd smoked as we was getting back on the driver had ask us if we had unplugged the charger. We told him yes.he said we couldnt so that. We paid 345.00 for tickets and we should be able to charge our phones. He tried to kick us off the bus he called the police over this and he made us move seats which are not together. Our seat ticket numbers are 31 and 32 so they are together. He refused to let us sit in the seats together even after we plugged the charger back in. And on top of all this i had went in to the station to speak to a superviser and the lady was ignoring me so then i decided to call and the lady and the desk at lexingtons termenal ended up hanging up on me and after we got done speaking with the cops and boarded back on the bus the lady i had tried to speak to but ignored me and also hung up on me when i called came out to smoke a cigarette right by the bus and this is what she said to the bus driver of 6618 " i told you dont worry i got your back" then she starts making fun of the situation and says she needs to start video taping andcmake a show greyhounds incredible dumb moments. My husband and i paid good money for our tickets and didn't deserve to be treated bad like we done something wrong. I felt like i was in jail the way they was treating us. And laughing at us. We was treated very unfairly today and the check in lady and bus driver of 6618 are very un proffesional people.

My bus was scheduled to depart Orlando Florida at 1:20 pm and it is 2:40 pm and the bus has not arrived yet. The call center nor the front desk clerk has information on the bus. I am very dissatisfied with today's service. I have call the call center 6 times and have not received answers or compensation. The first call center representative placed me on hold for 15 minutes before the call was disconnected. The second representative Franny operator#4219 could not answer my questions in fact she told me the bus was on time, refused to transfer me to a supervisor and told me to wait and additional 10 minutes to call back to make a complaint.

i purchased a ticket from hartford, CT to Boston, south station. the bus was scheduled for arrival at station @3 pm, board @3:20pm, depart the station @3:40pm and arrive in south station at 5:30pm. i am on a trip back to my school which is in plymouth, NH. there is one bus line that runs to my campus in Plymouth, NH. and it would leave for my campus @6:15 pm. the Greyhound bus driver was about AN HOUR LATE to pick us up for our trip, she was extremely rude when picking us up. she picked us up @4 pm and we didn't leave until 4:20. THEN, while still an HOUR away from boston the bus driver pulls over on the side of the HIGHWAY and says we have to wait for another driver to arrive to complete the trip, it is now 5:45. then after about 20 mins, she gets back on the road to finish the trip to boston. i finally arrive at boston and am completely stranded because i had arrived @6:30 when i was supposed to arrive @5:30 to catch my bus to school @6:15. now i am stuck in boson south station completely stranded because she made me miss the final bus to my school. she was EXTREMELY rude, and didn't care about her passengers. i have never had an encounter with a driver like this before. super disrespectful and inconsiderate. will NEVER be riding with greyhound EVER again. they are known to have terrible and rude drivers, which would explain why the fare prices are so cheap. TERRIBLE experience.

I purchased a round trip ticket to Las Vegas, Nevada from Los Angeles, CA. for $55.00. I needed to change to time from 8:15 am to 12:30 midnight and was charged the $20.00 fee, which is okay on 4/6. I was later informed by greyhound customer service a week later that my departure time also had to be changed due to them cancelling the time schedule. So I called a rescheduled to 12.01 noon. On my way back from my trip, I checked my bank statement and noticed I was charged $103.50 on 4/20..I already paid for my trip 4/6...why was I charged again? I spoke to a customer service agent and the refund department 4/21..still no refund. Case number 736300...Please help.

I am contacting you to make the following point regarding my trip with Greyhound on Monday, April 22, 2019. I bought a Plattsburgh, NY ticket in Montreal, Canada. The departure was scheduled for 3:30 pm. From 3 pm, I was at the bus stop. The bus never showed up. When it was about 4:30 pm, with a passenger who was in the same situation as me, we asked the person at the counter to see where the bus was. It was then that after doing some research online, she said that the bus was at the border. As a result, the driver did not stop at the place where he was scheduled to stop, especially since we had been waiting for the bus outside from 3:00 pm to 5:00 pm.
In view of the foregoing, I would like by this letter to make a complaint against Greyhound for these actions which are not worthy of the professionalism expected of a company like yours. This situation forced me to delay my trip and to ask for another ticket to take the 5:55 pm bus.in addition, I was scheduled to take a bus to Montreal for Quebec City at 7 pm. I missed this bus and I was forced to pay another ticket which amounts to 44.85 Canadian dollars. Therefore, I claim the reimbursement of the costs related to this ticket.
I hope that Greyhound will take appropriate measures to ensure that these inconveniences do not happen again, especially since it is not the first time that drivers do not stop at the Plattsburgh stop.
Please find attached my travel tickets.

Best regards.

Charles Joseph Guibla
46 Renaissance Village Way
Plattsburgh, NY, 12901
[protected]@gmail.com

The Greyhound bus was EXTREMELY late. I got back to the station a half hour before the time I was told it would be there and it was leaving by the time I got there. Greyhound customer service will not let me on the next available bus unless I pay all over again. I will not pay double for the bus. To make things worse the customer service representative I spoke with was very rude and disrespectful

There is this incredibly rude African American woman working at the greyhound station in little rock, Arkansas. I watched her argue with a customer over a ticket. From what I heard she said the ticket wasn't valid even though the customer purchased it on the greyhound app. They went back and forth. The poor girl eventually just walked away. Then this rude employee made a scene and fussed at the bus driver for letting her get on the bus in the first place. I dont know the rude employees name but she wears glasses is average height and weight and was on the clock 6:30pm. She works behind the counter. Looks to be in her 30s. She works at the greyhound bus station in little rock, AR. I've attached a photo of what she looks like

I am seeking help, thus far I have went online in trying to get private legal
representation for a situation that took place, in January of 2018. I am a physically
disabled person, who rode with Greyhound as I do each year to visit my moms and
family in NC. The New Year of 2018, brought us a Snowstorm and I was already onboard the Greyhound headed back to NYC. The storm caught up with us and as we came into the Norfolk VA, station it was closed. We were told that we were to lodge at the Wyndham Hotel down the block and I was left alone to get to this station, with my luggage and my Rollator walker. I dont know if was the responsibility of Greyhound for me to be helped, since I was off company grounds, but the station was closed and the driver had left for the hotel and none of the other passengers stayed around to help me, I was abandoned and alone in a snowstorm. I got across the street and fell a few times and felt like staying there on the ground, until a guy from Greyhound headed home, saw me struggling and came to my Aid, he helped me to that Hotel. There I had to be on constant alert of when we would pull out, so each morning I made my way downstairs listening for when we were able to leave, Id do this until late afternoon and then go back to the room Greyhound had provided for me. On the 5th of January early that morning, after not eating since being there, as they said go get something to eat from a store blocks away, of which I was not about to walk too, that they would compensate me back
the funds! But that morning, I saw others gone and I know I had to get back to the
Station, I had no way back not until the Hotel saw I was ready to leave and they went and got for me a wheelchair and pushed me back to the Greyhound station. I got there in time to board the first bus leaving out and we stopped at the richmond station and from there I was headed back home. I told this to your people for complaints for the disabled and they told me that they were too busy to help me that I should seek other mean of legal representation, of which I see State lines and that of out of state laws are not the same and that their would be a problem and extra cost for this poorman. I was given back my fare, but that was wrong of them to just close the station and then leave me standing there all by myself and the way I had to get back and forth was wrong and I like riding Greyhound and plan to continue, but not if I am going to have to wonder if some weather related accident occurs what might happen this time! I want you to assure me that I will be helped and not left alone to fend for myself, as I would not be caught in those conditions even if I was home, so I am not to go through that again. I am poor and I know you can understand, as I am not wanting to get rich, but I did nothing to bring this
upon me! from me to You: Greyhound!
My reasons for me seeking Private Legal representation are as follows: That the United States Office of the Americans Disabilities Act, affilliated with Greyhound has denied me their help and even worst stated in a correspondence to me that aftera a fill investigation they were no longer looking into the matter that nothing went as I states and that they seemd discussed at me for making my complaint. I have been seeking legal representation for some time now and for reasons unknown to me I have not been able.

This is my first time ever utilizing greyhound. I went online to book a bus ticket for my son to return home from school from there website.
It didn't give me the option of adding my son name as the passenger, yet. I selected the tickets put in the payment information thinking it will ask for passenger information but it didn't. Immediately withdraw my money from my account without an option to put my son as the passenger. I called to ask them to change the first name only so that my son could get on the bus and I was told they cannot change the first and that I will not receive my money back.
I called them immediately, did not print the tickets because I figure that once I print the ticket they would not change the name. I did not want a refund, just the first name changed on the ticket. Nothing of any for of solution accept that your are out of your money. Why is this acceptable or considered professional behavior?
I will never patronized this company again. I will continue to drive 6 hours to get my son from school.

On january 19th and 21st 2019 I was informed once I arrived at the station that my trip from Cincinnati to baltimore was cancelled however I called prior to leaving home and was told that the trip were to take place. Moreover my 3pm transfer from columbus to pittsburg was 2 hrs late. On the other hand my january 1st 2019 trip from baltimore to Cincinnati had 1 transfer and 5 hours added to it because my transfer from columbus to Cincinnati left in advance. My trip confirmation number is [protected] and I require compensation for these inconveniences.

On Dec. 10th I attempted to purchase Greyhound Bus tickets online for a trip from Boston, MA to Huntington, WV on the 12th, but received and error message stating that my card could not be processed and would not be charged.

However, the card was still showing a hold for the ticket amount. On a call with customer service I was informed that this happens from time to time and the hold should roll off since I received the error message.

Since i did not understand why the purchase did not go through, I decided to book an alternative means of travel, worried that multiple tries on the website would place more holds on my account, eating up my available funds.

Two days later, my card was charged for the amount. I had neither received email confirmation nor the tickets.

On a second call to greyhound, I was told by customer service that the tickets - for which I should not have been charged and never received - were not flexible tickets and were non-refundable.

They offered a voucher instead, which is unacceptable.

1) On Nov. 21st I traveled from Seattle to Sunnyside. The bus was almost 2 hours late.

2) My return ticket was scheduled for 2:55pm from Sunnyside to Seattle. It should have been from Pasco to Seattle.

3) I wasn't allowed to change the departure place, but could change the time for an earlier bus. I was told that it would have to be done at the Sunnyside, WA bus depot at least 6 hours before departure and I had to pay and extra $20.

4) I went into the Sunnyside depot with the extra money, where I was told that the departure change had to be done a week before hand. (The 2 people up front didn't know how to make changes so they, rightfully, asked went to the back and asked the manager)

5) I went back to my aunt's house and called Greyhound and was told that the people in Sunnyside, WA didn't know what they were talking about and my aunt used her credit card to pay for the change to the morning bus.

I sure hope I NEVER have to use GREYHOUND again. I think I'd rather walk!

Purchased Greyhound Bus Ticket #[protected] on-line for $60 (not including tax) to travel one-way from Chicago, Il departing at 11:00 am to Huntsville, AL. Date of departure was on 11/15/18. From Chicago to Nashville TN where I transferred none of the greyhound luggage personnel assisted me in getting off the bus or getting on the next bus to Huntsville, AL. Because of this inconvenience I was given a $20 voucher toward purchase of next ticket. I am 84 years old and medically have to travel with my Rollator Chair for stability. The Rollator Chair and 2 pieces of luggage were placed under the Bus storage. All stored luggage had my travel information on them. In arriving to Huntsville Greyhound Station the female driver gave me both pieces of luggage but did not give me the Rollator Chair before pulling off. The bus left for Birmingham. My daughter called one of their main numbers [protected] and talked with Customer Service Rep. Friday, 11/16/18 at 9:45 am to let Cust Svc know immediately that my Rollator Chair (Wheel Chair Mobility Aid) was not taken from under Greyhound's storage. Left another message that the bus driver left with my Rollator Chair, but no one responded. In calling back I talked with Ms. Navalis and her response were let us try to track it and call back. She gave me a case #343824. Still no response after three hours. I called back and talked with Customer Svc Rep, Mr. Escultor about 1:15 PM. He asked my daughter to call back at 9:30 pm or thereafter on 11/16/18. We called back at 9:45 pm [protected] talked with rep Mr. Francisco. An electronic voucher was given as an inconvenience for non-assistance getting on and off the bus in Nashville, TN. Mr. Francisco asked me to call [protected] and make a complaint at the Huntsville Downtown Greyhound station. Received tracer #[protected]. Went to Huntsville Greyhound Bus Station on 11/20/18 filled out a complaint form "Baggage Tracer Claim". We have been calling Greyhound Bus Line Cust Svc. since 11/16/18. The response is we are sorry but it takes 30 to 90 days before we can do anything about it. The rep stated, we have been checking with different stations but the Rollater has not been found. I have been here for two weeks and each time we get the same response, "Still tracing". Annie Valentine is under medical supervision with her doctors and her home care personnel in Chicago, she cannot travel back to Chicago without a Rollator. The Rollator Chair was a blue mobility walker with 4 wheels and a seat. I am ready to travel and purchase ticket back to Chicago but cannot under these conditions. I am tried going back and forth with Greyhound Customer Service. They lost my chair and keep delaying action for compensation.

Bus number 60591,
He was rude to me only since I got on the bus. He told me I couldn't use my phone to talk while on the bus, the thing was that I only had my phone in my hand, I told him I wasnt going to make a call. Then next stop he asked to speak to me. He told me I couldn't sit in the front seats because I was sick. I wasnt sick I told him it was my asthma. But even if I was sick he has no rights to tell me to sit in the back. He was really rude! .. his back was going back to calexico after the LOS Angeles stop.

On 11/26/2018 my greyhound bus was scheduled to arrive at 1:55 PM at white marsh mall in Baltimore county. I arrive at the bus stop at 1:30pm. At 1:55 PM the bus did not arrive, 10 mins later the bus arrive but refuse to stop. The driver drove right pass the group of people waiting including myself. I was furious. I immediately contacted greyhound and they stated there was nothing they can do. Now I have to pay addition fare to downtown station to get on on the bus that leaves at 6:15pm. I am extremely disappointed in greyhound, this is the second time this company done me wrong. The first was loosing my luggages, now I have to miss my college classes because of their driver not stopping. This will be the last time I use greyhound.

I took a round trip over Thanksgiving and the worst experience ever

On the first part of the trip the driver
1, drove on shoulder more then once
2, texting
3, talking on cell
4, did not come to complete stop at railroad tracks

On the return part of the trip, the driver
Kept stopping well over the cross walk sticking the nose out into oncoming
cross traffic making the cars actually have to go around him.

All of this put my life as well as other passengers lives in danager.

When I contacted greyhound they acted like they didn't even care.
told them I had pictures s and they didn't ask for them to be emailed to them at all.

I am trying to get my money back for a ticket for me and my daughter, because we were going to a funeral but they canceled the funeral after we brought our tickets, so how can we get our money back? we don't have 6 hundred dollars to throw away and I'm in my 80's I need that money.we wouldn't have reserved tickets if we knew ahead of time that the funeral was not going to take place.