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CB Bus and Rail Greyhound Lines Customer service/seating issues
Greyhound Lines

Greyhound Lines review: Customer service/seating issues

O
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9:29 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

First of all I booked this reservation on August 5th and i choose seats 9A and 9 B for myself and my husband so we could sit together. I PICKED those seats the website allowed me to pick them! We booked well in advance and received an invoice and receipt for our seats and reservation. Hours before our trip we received a email our seats were unassigned out of nowhere. Then sent a new ticket with no seats! How can you just unassigned our seats hours before our trip. I tried reaching out to the customer service number that is online, they were no help. I had to fill out a feedback survey and wait for them to reach back out to me. When they did they informed me they would not honor my reservation we booked in advance and informed us we never choose they seats they were auto generated, they actually were not. I went back and forth with the so called "customer service" they were absolutely no help not do they have a number to really call for immediate response. They just kept sending generic responses. This company is a scam i will never support them again. This now means we have no clue if we have seats at all. This is absolutely ridiculous.

Desired outcome: I originally wanted our seats that we originally booked but a refund and seats need to be issued

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  1. Greyhound Lines Contacts

  2. Greyhound Lines phone numbers
    +1 (800) 231-2222
    +1 (800) 231-2222
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    United States
    +1 (214) 849-8100
    +1 (214) 849-8100
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    International
    +1 (800) 531-5332
    +1 (800) 531-5332
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    Spanish Language
    +1 (844) 477-8747
    +1 (844) 477-8747
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    Groups Of 10 Or More
    +1 (214) 849-8966
    +1 (214) 849-8966
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    Refunds
    +1 (214) 849-6246
    +1 (214) 849-6246
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    Lost & Damaged Baggage
    +1 (800) 723-3287
    +1 (800) 723-3287
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    Report Unsafe Driving
    +1 (800) 752-4841
    +1 (800) 752-4841
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    Assistance For Customers With Disabilities
    +1 (800) 345-3109
    +1 (800) 345-3109
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    TTY & TTD
    +1 (877) 943-3530
    +1 (877) 943-3530
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    Road Rewards
    +1 (800) 268-9000
    +1 (800) 268-9000
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    Website & App Support
    +1 (800) 739-5020
    +1 (800) 739-5020
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    Bus Charters & Packages Express
    +1 (800) 440-7712
    +1 (800) 440-7712
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    Commercial Sales
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  3. Greyhound Lines emails
  4. Greyhound Lines address
    P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
  5. Greyhound Lines social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Greyhound Lines Category
Greyhound Lines is ranked 6 among 34 companies in the Bus and Rail category
#04 TrenItalia TrenItalia #05 FlixBus / FlixMobility FlixBus / FlixMobility #06 Greyhound Lines Greyhound Lines #07 Eurostar Eurostar #08 MegaBus MegaBus

Most discussed Greyhound Lines complaints

terrible experience!
1
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