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CB Bus and Rail Greyhound Lines The service & communication was not good
Greyhound Lines

Greyhound Lines review: The service & communication was not good

R
Author of the review
8:45 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

The week following August 7, 2023, I purchased a ticket for my uncle from SC to CA for over $300. We used GPS to find the bus bench at a barely marked gas station. It was the wrong stop. We didn't know Greyhound had many stops around the city; all barely marked as a bus stop. A bus did pull up, but they kept saying he couldn't ride it. We couldn't get a refund. We were just out of $300; oh well tough luck. Greyhound would not reimburse nor let him ride a different bus. I had to purchase a second ticket for over $300, make sure he was at the right gas station bench, and then he had to wait over 8 hours for the next bus. This is Wrong. It's not about customer service. It's about "we're taking your money, tough luck, it's your own fault! Greyhound makes too much money to treat people this way. I hope I never ever have to use Greyhound again! Senior citizens that are not tech savvy don't know all the little quirks and details about this company and how they operate but often may have no other choices. Greyhound should care more about its customers and treat them better, after all if everybody stopped using Greyhound, it wouldn't be in business.

Desired outcome: I want my $300 back. Since they wouldn't accommodate the rider any other way, they shouldn't just take people's money that way!

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  1. Greyhound Lines Contacts

  2. Greyhound Lines phone numbers
    +1 (800) 231-2222
    +1 (800) 231-2222
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    United States
    +1 (214) 849-8100
    +1 (214) 849-8100
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    International
    +1 (800) 531-5332
    +1 (800) 531-5332
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    Spanish Language
    +1 (844) 477-8747
    +1 (844) 477-8747
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    Groups Of 10 Or More
    +1 (214) 849-8966
    +1 (214) 849-8966
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    Refunds
    +1 (214) 849-6246
    +1 (214) 849-6246
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    Lost & Damaged Baggage
    +1 (800) 723-3287
    +1 (800) 723-3287
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    Report Unsafe Driving
    +1 (800) 752-4841
    +1 (800) 752-4841
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    Assistance For Customers With Disabilities
    +1 (800) 345-3109
    +1 (800) 345-3109
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    TTY & TTD
    +1 (877) 943-3530
    +1 (877) 943-3530
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    Road Rewards
    +1 (800) 268-9000
    +1 (800) 268-9000
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    Website & App Support
    +1 (800) 739-5020
    +1 (800) 739-5020
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    Bus Charters & Packages Express
    +1 (800) 440-7712
    +1 (800) 440-7712
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    Commercial Sales
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  3. Greyhound Lines emails
  4. Greyhound Lines address
    P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
  5. Greyhound Lines social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Greyhound Lines Category
Greyhound Lines is ranked 6 among 34 companies in the Bus and Rail category
#04 TrenItalia TrenItalia #05 FlixBus / FlixMobility FlixBus / FlixMobility #06 Greyhound Lines Greyhound Lines #07 Eurostar Eurostar #08 MegaBus MegaBus

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terrible experience!
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