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I purchased several items, including everything for my wife on our anniversary and other weekend entertainment (spas, dinner, after diner entertainment, home services, etc.). After spending over $400 for items, we tried to use the merchandise and services purchased. My account was deleted by Groupon, they did not have any record of my purchases, and refused to research or provide refunds. Even a partial refund could have been ok. On one occasion, we went to use our "tickets" for an outdoor activity and discovered that the company did not have any records of our purchase. We did try to use our items several times before the expiration date without success. We called customer service several times and on each call Groupon stated that we did not have an account even after we provided all information, including credit card receipts and confirmation from Groupon. Groupon insisted that we NEVER used their services, regardless of the confirmation emails received from Groupon. Groupon only stated that we did not have an account and if we did purchase, we did not use by the expiration date. They are making money by stealing from their customers.
Groupon does steal your money! They refuse to issue refunds or credits for legitimate reasons/emergencies even for customers that have been purchasing for years. They have the worst customer service I have ever seen in my life! Buyer BEWARE! Do not buy from Groupon! I plan to complain to Consumer Affairs and the Better Business Bureau!
Hi Customer, We are really apologetic for the experience you had. We would need your Groupon voucher code and contact details at Social@Groupon.co.in to help you. Kindly provide us the same, so that we can escalate the issue.
yeah, groupon definitely steals your money. dont buy from them!
I was traveling to Hawaii and bought tickets for a Shark Cage Diving experience. The reservation got canceled because of weather. We were unable to fit in another time by the end of our vacation. We contacted Groupon and they said sorry, but no refund. They keep all the money and won't refund it! How wrong is this B.S. They are criminals.