HP’s earns a 2.2-star rating from 765 reviews, showing that the majority of technology users are somewhat dissatisfied with products.
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has computer for over a month will not return it
I took my laptop in to CCTY and they cannot tell me where it is etc etc/
Called there Assurance company they don't know either. I should have had it back on the 4th of January 2009. Now what> Non one will help me... They should close this place up and take inventory of everything and also the people that the have their products taken they should be given a full refund.
They are crooks and the law is letting them get away with it. SAD SAD This computer was purchased in May 2008. They have my money and I have nothing. SHAME ON CCTY>
The store managers there play stupid also...I hope they don't sleep well at night knowing that they have stolen my laptop. I should have received it by now. People who brought them in after me have received these where is mine? This morning they hung up on me. Great service.
Why doesn't the law get involved.. Yhey have been given a license to steal.
The complaint has been investigated and resolved to the customer’s satisfaction.
hp pc computer
In aug of 2007 we bought what was thought to be a brand new Hewlett Packet computer it worked for maybe 8 months and so we had it in the shop 3 times and finally it was determined that the mother board needed replaced I called HP the first guy told me too bad that i could send it back to HP and that would cost 350 to replace so i might as well buy a new one well I told him I wont be buying one of theirs. I then got on line and complained and the next am an HP guy called me and after giving him all the serial number ect he tells me the so called new computer was a refurbished one. He said that they HP would send out a box to ship it to the repair center in TX at no charge. I did thei it comes back and worked maybe 2 weeks again called out two diff tech and it is not working again. I e mail HP they told me they would again send out a box to ship it to be repaired well they never did get my address right and or my name correct I called HP and got a man that english was his second language I repeated my address 4 times and they still sent it out with out the correct address. I never did get the box but I had the old one from the last repair. So at my expense I did ship it back again last week. My problem is that they do not look at what all the tech have diagnosed the computer with and don look at the paper work as what they need to fix and take care of it.
We are upset with circuit city for selling us a refurbished computer at a new price not one word on all the paper work about this being a lemon before..
they sold it to us at a new price. I went to circuit city to complain they just laughed at me and told me I should have bough the extended warranty. there is a lot more to this but you get the point. I will never buy another HP product
The complaint has been investigated and resolved to the customer’s satisfaction.
everything... slow, dvd not working,
Hello I can understand your fustration
This is my 4 hp laptop and the only reason I still have a hp they wont let me get anything else when I return them... The one i'm returning just recently is a dv 7-1135 and the laptop is soo slow and dvd player doesn't play dvd's this is the second one i've had that didn't play the dvd's.. Is there any laptop out there that isn't as terrible as this product these are such a waste of money... Never buy one.. Custumer service sucks also...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have an hp Pavilion dv7. I bought it in August, and it was great. . . for one week. Then it became very, very slow. To open Word takes at least a full minute. I have run Norton 360 on it since I bought it and had not gone to any sketchy websites. The DVD player also doesn't work - if I put in a disk, eject it, repeat about 50 times, it might work once. Very frustrating. I don't know how this company can sell this junk.
My dv7-1135nr is having the same problems as with those that are part of the class action.
Apparently my model isn't included. I have graphic problems. I can see typing pretty well, but every thing else is a mess. I have only had this laptop for 1 1/2 years...out of warranty. Can;t get anyone to tell me if the graphics card is integrated with the motherboard with out spending money. Of course if it is innegrated then the best option will be a new laptop. Why spend money to tell me its integrated with most laptops are..
I agree it wont play DVDs and it at times has a mind of its own...I thought it was me...but your complaint is so much in line with what I have been experiencing
slow clock
I bought an hp pavillion dv6000 about a year and a half ago. Few months later I noticed that the clock is running very slow. After getting sick and tired of adjusting the date and time every time I open the laptop (I rarely use it actually), and being and electrical engineer, I researched the problem on the net and tried several proposed fixes: BIOS, software update etc. Unfortunately nothing seems to work. So I finally decided to go through the hassle of contacting hp service to find a solution. Because the one year warranty has already expired by the time I made my call I was told I have to purchase and additional one year warranty for about $100 (or alternatively a "14 days" for $49) for them to start troubleshooting the problem. I know it's my mistake to wait long until the warranty has expired especially that I detected the problem within a couple of months but I think I should not penalized by $100 plus whatever needed to fix the problem for faulty/poor product. So I decided to live with this problem for now until I'm tired, then go get an other one but NEVER an hp product.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree with you.
I have an hp dv6000 as well, and I've been having nothing but troubles with it..
Wireless adapter not working anymore, battery not lasting more than 3 minutes without AC and my power bar just decided not to work anymore forcing me to buy another one..
Never to buy an hp notebook again.
total stupidity and lack of response from total care & less & support
I purchased a new HP Pavillion desktop on 9/27/08 and it was working perfectly for teh first 2 months. Then the graphics card started making loud noises and eventually went out. I called the support hotline since it was still under warranty. They agree to setup an exchange swap at no cost for a new graphics card. I just had to provide them my credit card to guarantee that I returned the defective part. This is when I should have known soemthing was wrong.
They shipped me a replacement card near the end of November. I replaced the card and placed the defective card into their own return box and then dropped it off with FEDEX. I received an email early this month that HP still had not received it. I tracked down the package and it was found in the lost and found at FEDEX and they shipped it next day to HP. I called and confirmed they received it and they acknowledged on the phone it was received and they stated that I was not going to be charged for the replacement since they had received the product as agreed.
But 2 weeks later, I get charged for $350 to pay for the card. This is where their "total care" becomes "TOTAL CARE-LESS". When I called tech support to ask for a refund on this incorrect charge, After 30 minutes of transfers and on-hold music, I was finally given a phone number to call, it was a wrong number. Then I called back and waited another 30 minutes to be given a number to their online ordering system, which was again a dead end. I then called a third time and again waited another 30 minutes to get to a very polite outsourced foreign speaking customer service rep. I explained my problem for the third time, giving them all the exact same information as the last.
Getting a refund on this "bogus" charge was my objective, but their goals seemed to be, to repeat over and over my problem. Escalating the problem each time to a different supervisor and me repeating the same process over again of giving them my name, S/N and explaining the problem again. This was the 5th time on the same hour long call, to a person that speaks very little English and certainly has no concern about getting me a refund. Finally after a total of 3 hours on the phone, I get to talk to an English speaking case supervisor, who immediately was able to get a refund and said he didn't know why it was billed because it was obviously received weeks ago.
The refund took 1 week to show up in my bank account. Should've bought the DELL computer is my only solution to this complaint. I will not ever recommend this company ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer care and quaility
Okay, I bought this hp compaq 6720s last december, Since then I
have had
2 replacement hard drives, both because the originals corrupted.
1 replacement motherboard, because the machine decided it wanted
a power on password after being shut down for 3 hours.
1 replacement battery pack, because the orginal one stopped charging
2x engineer visits I am still waiting on a third visit to replace
the motherboard...again, this was because hp sent out an
incorrect motherboard... which happened when the motherboard was
first replaced
1 new cd rom drive because the original one has failed.
I have had to downgrade the operating system from Vista business
to Xp Pro service pack 3 because the graphics card overheats and
resets.
The display now flickers randomly and the graphics card crashes
at regular intervals, I have hade the blue screen of death on
numerous occasions due to the graphics chip crashing.
The usb connections are to say the least tempremental.
I spoke to Mr Oliver Dyson at your head office in London, and not
to put too fine a point on it, That gentleman needs to spend a
little more time familiarising himself with the forums on this
website, because people in general are NOT happy with HP or the
customer service they provide.
I have attempted several times to obtain customer support for
this model...IT IS NOT SUPPORTED IN THE UK so I am automatically
passsed to the usa who cannot help because I am in the uk.
The graphics drivers for this machine have not been updated for
two years...
I have had nothing but trouble with this notebook since I bought
it. I am fed up being passed from pillar to post and I am of the
opinion that I am overdue a replacement machine.
I have a very similar problem to this with 2 X Z Book 15 G2 laptops and have just received a call from an Oliver Dyson (manager of HP customer relations UK)... He is by far the most arogant person I've spoekn to for a long time. He couldn't care less about the issues I've had or the loss of business/time I've spent trying to fix the laptop with their customer support. Then told me I had a bad attitude. Stay away from HP if possible. There are plenty of better makes out there.
March 2015
I also have had several issues with n HP Laptop and dealt with Oliver Dyson and wish to describe my Consumer experience in here. I found Oliver Dyson arrogant and very unprofessional - simply put he did not really care about the issues I have had with the machine, the time I wasted trying to fix it with the assistance of HP Tech Support, who I found them to being very good by the way, and even more he came across totally as not caring. I do not know why HP does not train this individual but he is extremely arrogant and it is a pity because it gives HP Customer Service a very bad experience. Shame.
shipping handling did not match policy
On Dec. 9, I ordered a monitor. The website stated 3 days for order and 3 to 7 days for shipping. Plenty of time for Christmas I thought --Wrong!
I finally inqured on Dec. 19 about where the package was. I received this reply:
Dear Customer,
This is to inform you that your order has been processed and is ready to be shipped on or before 12/21/08. You will be receiving an automatic email with the tracking number once the item has shipped out from the warehouse.
Thank you.
Customer Service
I sent an email back saying it wasn't acceptable...never heard back.
Never got a tracking email.
Called on 12/23...it won't even be SHIPPED until the 29th. I'm leary of cancelling...but sad that there will be nothing under the tree...
I get that things happen. However, when you call, the FIRST thing they talk about is great customer service. This is the WORST customer service I've gotten in a long time.
Beware when doing business with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased an HP computer in August, 2006. In October of this year the monitor began to blur and become wavy. At time it was not usable. I tried all trouble shooting suggestions that came with the computer. As a last resort I called tech support only to be told "sorry, it is 1 month out of warranty, can't do anything; guess you will have to buy a new one". It is almost impossible to reach anyone higher up. If they do not build better products than this, they should not be on the market at the prices they charge.
I most assuredly agree, I just wrote the BBB, I have a desktop and a laptop. Both break down all the time and I am fed up with it. My BBB letter is being forwarded to the President's office at HP.
3 times returned to shop for service still not working and in shop again.
Bought a new HP P.C for navigation use only on a tugboat first one had to go back to Circuit city after 3 days, it kept shutting down. It turned out that it was a re-pack, taken off the back shelf they gave us another that also turned out to be a re-pack. This unit wasn't right either but worked half way usable, and we needed it now for our navigation on Chesapeake Bay. then it's power supply ( Blew out ) actual sparks coming from the back ! We took it back and and they put a new power supply in, it was in the shop from 09/25/08 to 10/09/08. On Nov. 12th we took it back for service, it wouldn't even power up ? they told us it had to be sent to service center in Dallas Texas, were it still is today, we were just informed it would take at least 2 more weeks ! This P.C. had a charmed life used only briefly and was powered through a APC power scrubber to protect it, give it the purist cleanest constant power possible. If you lost count it's now been in the service shop since Nov.12th till now Dec 22nd, 2008.
The complaint has been investigated and resolved to the customer’s satisfaction.
hp laptops don't work
Im having the same problem that the people on this site are having. Hp just wants your money. There were charging me $49.95 to speak to a stupid idiot technician. I told the lady hell no I was paying that. I paid $950.00 for a product that was going to last 1 year. Hp does not give a ### how much I paid. There also putting virusus in there updates. I...
Read full review of HP and 2 commentscustomer service
Having purchased a desktop PC (Pavilion dv9365UK) from HP in September, I am still waiting for a working machine to be delivered to my home. It suffered a fatal error a few days after I had moved all files over onto it, so rather than returning the product to the retailer (Comet in the UK) I sent it back to HP for repair, hoping the data could be recovered.
The machine was returned to me a week or so later with just enough functionality for me to backup the data before it was returned once more.
A month or so with countless phone calls and promises that my case was being escalated up a level, no machine.
HP Customer Services said there was no chance of a replacement being sent to me as they have three chances to repair before they replace. This did not seem to have a time limit - perhaps they just wait until the customer forgets that they even shelled out nearly £900 for a PC which is devaluing by the day (when the product was still being sold, it was down to £680 in the same store.)
Three months down the line, the machine was returned to me last week non-functioning and sent straight back to HP who simply hung up on me when I called to find out what was happening this morning.
Comet say no chance of refund. They have stopped selling this machine, so no replacement avaialable.
My advice? DON'T buy from HP unless you have a free phone line, endless patience and masochistic tendencies!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had to change my banking information, so I need a contact number to pay my Smart Friend monthly premium bill. Have been unable to get one,
I am having a hard time with hp concerning a bad keyboard. I was told to send it back, but when I did it a was gone 3 weeks. I finally called today and after being transferred around thier support system for over a hour, I was told that the keyboard was being returned because I "sent the keyboard only". I clearly told the man that the keyboard only was defective.We actually went thru several tests to make sure it was the keyboard only. How stupid can you get? They are suppose to be sending it back. Iwastold to place another order. Plus the dam thing keeps crashing.
I recently purcahsed an HP laptop on July 4th using my husband's Credit card. We found it was denied since they couldn't verify that I had permission to use, whatever methods they used for verification were very inefficient. I had to spend 30 mins on the phone trying to explain to them I was his wife and was making the purchase and that my husband was out of the country and could not be reached on his cell phone. The people were extremely rude and actually hung up on me.
In the end my husband had to call them himself and explain to them he wasnt in the US and that he authorized me to handle the process. When he tried to file a complaint about the sort of service we had been given, he was actually hung up on too!
We're never buying anything off the HP website again, they're customer service is absolutely pathetic!
HP has the WORST customer service EVER. So far 35mins returning their call to get a fedex box to return my 2wk old crashed computer.
I spent 7 mins navigating through an automatic answering service that was confusing, very frustrating, and ultimately pointless. I had to repeat my address and email 4 times during the call, there were numerous numbers thrown at me as well as an explanation of the 11th anniversary of HP in India (what?!). Everything that was repeated to me was already confirmed in previous emails, and I was told everything we talked about today would also be sent in an email. I was told the anti-virus software that CAME WITH THE COMPUTER was faulty and I had to BUY a different program for $49.00. Apply my hourly to the time of the call, and today alone I've spent 2.1 times the cost of the original purchase, in addition to the original service inquiry and follow-up emails.
And now they want me to pay for shipping, too.
I feel your pain. I have too suffered the consequences of owning a faulty HP laptop and going through their illiterate Customer service and Downgrading repair parts sending process but putting labels of the boxes so that you think you received the same... I am a MCSA with Security+ certified and have over 10+ years of computer assembly experience. I was able to pinpoint my computers BSOD to one of the memory modules being bad and it had to be the bigger size one... So anyways, I go ahead and call HP to get it replaced. Everything goes well and it’s in warranty so they will send me one which in the order details stated to be the EXACT same one given the Replacement Model Number my module had. The first pack was never received because Fedex simply never left notices on my residence and they sent it back to hp. So after I waited 10 days, I have to redo the order... But then on the second I get it finally but after I unpack and check the specs it was rather a DOWNGRADED compatible memory module PC3-8500S instead of PC3-10600S (The bus speed was rather 1066mhz instead of 1333mhz which is what my laptop came with, a G62). So I call and they understood it was a data entry error and they will send now the correct one but I explain to him that even thou the order details said another laptop model, the actual Part number was exactly the same and the SHIPPING box had the labels for the PC3-10600 EVEN THOU they had placed a PC3-8500S inside... Anyways they said they will fix everything so I was happy. So then I send the second package back and the next they I received the THIRD package. So I happily opened to get my laptop fixed FINALLY... But what happens when I verify the module before I even get it out of the anti-static back? IT WAS a PC3-8500S! Jesus Christ... Can this people be for reals? So now I am extremely upset and call them. I explain the situation and now he tells me that the memory module is discontinued that I couldn't have received that part... And now he wants me to send the laptop in to get if fixed... How will I send the laptop and expect them to send me back the right one if they can't even send me the correct memory module? I explain this to him and he says there is not thing else they can do... He then tells me that he has spent too much time and has to end the call and asks me if he can help me with something else... So obviously I hanged up right in his face because that is the most disrespectful and unprofessional service I have ever be through. I had done the initial case through chat but then I did the rest though phone calls which would send me to the Hispanic customer service. So thinking I would get a better service if I do it with english speaking customer service, I went online and tried to get this fixed through the online chat. Big mistake... Just like the first chat session, the representative hardly spelled one sentence correctly. And then he first told me the memory modules were the same, I explain to him they are not. THEN he does his little research and he says they are compatible. I explain to him compatibility is not the issue, PERFORMANCE is... How can you replace my defective/expensive/faster part with a down grade cheaper one when it still in warranty? Then he tells me that the one I got is also 1333mhz... I'm like "Oh so you guys designed these PC3-8500S to run at that bus clock speed?" So then he does "more research" and FINALLY sees my point. I kind of hate this because all they try to do is get clients out of their way with false statements and maybe even scam them with lower quality crap parts. What is even worst, either their packaging people label boxes with proper item tags but the actual contents are not OR their inventory people do that... Anyways at the end of the chat, he tells me a Case manager is going to call me in 2 business days. If the 2 business days go by, I will just keep the part, test it, make sure it works, send the bad one back and simply never EVER buy hp equipment ever again. And I will just buy a 4GB memory module 1333mhz on ebay and sell HPs 2GB 1066mhz locally for the same price I got the ebay one lol But I do see how this people probably deceive a lot of computer uneducated people with their downgraded replacement parts and illiterate lying customer service and they think they got a great service...
I will also say the same to anyone who asks me about HP and will recommend Toshiba which I have owned over the years and had NEVER malfunction on me even the pre-owned ones which I have used over 5-6 years and still in use with 0 parts replaced. Maybe even ACER which I kind of hate because of their low quality internals look but you get what you paid for... Not the case with HP thou, you get less hahaha
I have an HP pavilion Dv6000 whitch is about two and a half years old. I was just told my vidio card is out and it would be cheaper to buy a new one than to fix this one. Frist of all I think a computer should last longer than two and a half years, second I was suppose to get a $175. 00 rebate which has never come after checking on it three times. So without getting the rebate, this computer has cost me about $375. 00 dollars a year to own. I will never buy another Hp product and will tell every one I can to move to another brand, I think your product is to exspensive to own.
Credit cards are not supposed to be shared. It doesn't matter if you are his wife, his kid or a scammer trying to use his card. You do not have the authority to use it even with his permission. HP was right to deny this request.
WE HAVE COMPLAINED FOR A LASER PRINTER MODEL 3055 ON 04 JUN 08. THE CASE ID IS [protected], AND SERIAL NO IS - CNCKL02760 PROBLEM NOT POWERING ON, THE HP AUTHORIZED ENGINEER NAMED MR PAWAN KUMAR FROM COMPTECH SYSTEMS JORHAT ATTENDED AND FOUND SOME PARTS FAULTY AND TOLD IT WILL BE OK WITHIN A WEAK . BUT UNABLE TO REPAIR WITHIN SPECIFIED TIME AND TILL TODAY PROBLEM IS NOT SOLVED, NOW THE CASE IS ON THE HAND OF TRADE AND TECHNOLOGY (AUTORIZED HP ENG. MR SANDEEP) DIBRUGARH BUT THEY HAVE ALSO TAKEN MORE THEN A MONTH BUT CASE IS NOT YET SOLVED, AND ALSO
THE FOLOWING INFORMATION
CASE ID:[protected] 17 th june attended and resolved on 27 th june
Case ID:[protected] the call was logged 10.07.2008 and got resolved on 20 .07.2008. IS NOT TRUE AS THE PRINTER IS NEVER BEEN DELIVERD TO US IN OK CONDITION, THEY ARE UNABLE TO REPAIR THE PRINTER SO THEY ARE GIVING THE COMPANY WRONG INFORMATION ABOUT IT, IF THEY ARE GIVING YOU THE MESSEGE THAT THE CASE WAS CLOSED ON 20.07 AND 10.07 ASK THEM TO SHOW THE DELIVERY REPORT .
I HOPE THAT YOU WILL STUDY THE CASE AND SOLVE THE CASE, AT EARLIEST AS CUSTOMER IS FACING A LOT OF PROBLEM AND HARASHMENT . AND DEMANDING FOR REPLACING THE PRINTER WITH ANOTHER ONE . SO PLEASE LOOK INTO THE MATTER, AT PRORITY .
CONTACT NUMBER OF ENGINEER WHO ARE LOOKING THE CASE
MR PAWAN - [protected]
MR MODI - [protected]
MR DHURBO - [protected]
TRADE AND TECHNOLOGY - [protected]
THE SERVICE OF HP IS POOR IN MY CASE I HOPE THE COMPANY WILL LOOK INTO IT
FROM
JAIN COMPUTERS
TINSUKIA
[protected]
horrible customer service + computer
purchased the HP Pavillion dv9408ca from futureshop on nov15th, 2007
nov 18th, 2008 in the middle of my school semester (college) my screen broke, another person in my class with the exact same model of my laptop had the EXACT same problem literall 1-2 weeks after warranty!
HP said too bad basically and said I would have to pay $400.00+Shipping for a new one.
would you not be extremely angry?
I bought a Toshiba Satellite to replace that piece of crap and this one is much nicer and better quality / built
The complaint has been investigated and resolved to the customer’s satisfaction.
Had you called HP service is Markham, they would have repaired your laptop free of charge. How do I know this? The same thing happened to me. Apparently there was a batch of bad capacitors which affected many laptop motherboards, HP included. I have a dead MOBO on an Asus desktop as well. You can see the caps all bulged on the tops, instead of flat. All that Futureshop and Best Buy are half the time is, salespeople. I think that's why I went to Apple Mac. I deal with Apple people not some other reseller. My two cents for what it's worth.
poor quality
I got my HP Pavillion DV9930 on October 18, 2008. Opened it only a week after I got it from canada post. Purchased it online thru bestbuy. But the laptop came directly from HP warehouse, as it's noted on the box. It was working fine for a week, but all of a sudden, the screen went black for no reason. I Turned it off and on, same thing. I called HP and I shipped it to them for repair. On November 28, 2008 I got it back. The screen was working except that the screen was dirty. So I said, Its ok, I wiped it and turned it on. When I started to use it, guess what? the keyboard was loose. It seemed they're adding more problems. So I called HP again and was told to ship it back. I havent even got the box yet now my touchpad is getting hot. I only even used it for an hour and half just watching a movie. I called HP again to report it. It seems there's no end of me sending it back and forth to HP until the warranty runs off. They can only tell me it will be checked and repaired. Take note This was just bought Oct. 18, 2008. I WON'T EVER RECOMMEND HP TO ANYONE. VERY POOR QUALITY.
I am also sufferer of HP Notebook..HP Product Name: HP Pavilion Notebook DV9429, which I bought in US Dec '07 and Came back to India same month.
Due to some technical, my notebook is not working no display. So I went to HP local service centre(chennai) on 15th Nov '08. Initially they said :
* They wont take out of country purchase notebook for service.
After talking to US HP customer care then they agreed to take after few days.
* When decided to take it service, they started saying ur notebook has warranty expired. I said how come its brand new laptop and not even one year old. Then I showed only purchase copy. Thier representative said we wont deal with Notebook which are bought online. I really got shocked then where can I get service for online purchase. He didnt answer anything. Finally somehow they managed to accept my notebook for service.
* I was asked to take back up of data's as a procedure, so i took my laptop and promised them to handover for service same say evening, Mean while few hours later I got call saying that you dont have serial no sticker at the back side of the notebook.
Its really made me annoy. Then could nt even know how find the serial no in laptop if its not there at the back of the notebook. I showed in the bias. They agreed. Thank god finally war got over !
HP customer service manger (chennai) and regional manager apologised me for inconvience. They promised your notebook will ready within 3 days if parts are available in india or 10 days if its from overseas.
I said ok.
Now its been 30 days but no proper response. Everytime I call them they send SMS after that saying we awaiting part arrival confirmation date HP GSO.
Whats this .. IS this the way to treat customer.
After spending lots of lots money in this machine if no service means, They shd be ashamed of themselves.
This is really disgusting. now I am planning to file a case against HP In cunsumer court.
Please people who are suffereing from HP join with me. Dont Buy HP notebooks please ...
new hp deskjet f 4288 aio printer not working & not getting replaced
i have buied a new HP DESKJET F4288 AIO PRINTER from b.algo nagpur.
it is not working.i call there engg. for the installation of printer .it was not installed by him.i asked for the replacement, but the company is not giving the replacement.
I too have problem with HP Deskjet F4288 model. If refill the cartridge once, can't work properly. I feel very bad
Iam also having same problems with 4288 model.poor scan quality highly expencive print cost and use and throw catridges. Yes they are dumping US/UK rejected products in INDIA.
I prefer canan printers to my costomers from today on words..bye bye HP.
NEW GENERATION COMPUTERS.
[protected]
I bought a new HP4288 printer 4 days ago. The paper was getting jammed from the day I installed it - a complaint which was also there with my earlier HP printer. I called up their tech service who were supposed to send their "Technician" the next day. For the last 3 days the technicain calls up to cancel coming. I can't figure out how (1) a reputed company like HP has such sub standard products and (2) what kind of people they use or outsource for service without acertaining the damage they can do to the company.
This is the last time I'm going to use ANY HP product. This company is blacklisted as far as I'm concerned and I'd recommend that buyers beware before buying any HP product.
I too have a very bad experience with HP printer come scanner I was using a HP Deskjet F4185 since February 2008 and it worked well for me and the 21 & 22 cartridges was refillable and printing cost was very less. when I thought of buying another printer I did not think twice and was looking for the same model but I come to understand that the model is no longer in production and the developed model of the same available is F4288 unfortunately without studding more about this model and my trust with the company I purchased HP F4288, but the 818 cartridge are impossible to refilling and new cartridge cost Rs: 720/- and only one hundred sheets can be printed with a cartridge which cost Rs: 720/- and I can only charge Rs: 1/- per sheet from the customer. When I contacted their customer care they replied that HP do not recommend refill cartridge. Now I must say goodbye to HP and move to Cannon or some other manufacturer.
that is bad bad bad, i just talked to a few vendors, about buying this printer, but now i will have to look for other choices.
Going by the complaint, it looks like these MNCs are dumping rejected stuff in other countries like US/UK into indian market. We are the bakraas as indian consumer not backed by 'Replacement guarantee' here. Beware of such products
I too had a very bad experience buying a HP4288 Printer/Scanner/Copier.
The Scanner would never give the proper colour output in the scanned images. When this was brought to the notice of the company, they took the machine for service. Even after a month I did not get back the scanner replaced or my complaint rectified. After repeated requests they say that this is the technology they are using and there is nothing much that can be done about it. Can you ever think of your sparkling white shirt showing a pink hue or your sky blue saree being shown in an odd green colour in the scanned image?
This is HP all about. So friends when you go for an HP Product, think twice and double cross check with you vendor. I had to come to this decision after such a harrowing experience with HP.
This is a notice to all prospective HP product buyers...
Tony Jacob,
+[protected]
printer not working
I have purchased a Hp Printer from Lulu Hypermarket Doha Qatar on1SEP2008. I went to India with this packet and opened from there only for install. The Printer is not working. It has some problem. Now I gave this printer to one computer shop to rectify the error from an HP dealer Kochin. But I have to pay the money for repair. Why I did not get free service from there. Please look in to the matter and do the needful to get me the repair charge back.
service
an unsatisfied customers from Turkey Istanbul
these are unsatisfied custemor's website that share their complain about HP .it is a record in turkey
http://www.facebook.com/group.php?gid=9574061682
htt//hpmagdurlari.netsons.org
http://hpmagdurlari.blogcu.com/benim-basima-gelenler_2472732.html
http://www.h-yaman.com/hp-dizustu-alirken-bir-daha-dusunun
http://www.harmankaya.org/yazi-143-HP-Servisi-Rezalet.html
http://alaaddininsinirliablasi.blogspot.com/2008/08/hp-rezaleti.html
http://bilinclituketici.forumarket.com/2007/04/13/hp-notebooklar-hakkinda-notlar/
http://www.iyikotu.com/index.php/bilgisayar/donanim/tum-zamanlarin-en-kotu-dizustu-bilgisayari-hp-pavilion/
http://pavilionmagdurlari.blogspot.com/
http://www.cisday.org/2006/10/16/hp-hakkinda-birseyler/
http://www.harmankaya.org/yazi-97-HP-Ile-Sonunda-Mahkemelik-Olacagim.html
http://kimliksiz.org/kimliksizsiniz/index.php?view=article&catid=40%3Aguendem&id=149%3Ahp-madurlar&option=com_content&Itemid=53
http://hpmadurlari.blogspot.com
http://forum.donanimhaber.com/m_18707810/tm.htm
http://resim.donanimhaber.com/m_9430443/mpage_163/key_//tm.htm#21471791
http://www.notebookplatformu.com/forum/hp-destek-hizmetlerinde-yeni-sisteme-ge%C3%A7ti--p1988.html
http://forum.pclabs.com.tr/index.php?showtopic=104317
http://www.hardwaremania.com/forum/donanim/notebooklar/hp-laptop-hakkinda-69752.html
http://www.dmry.net/hp-notebook-dizustu-servisinde-yasananlar/arsiv/yorum/sayfa/3
http://www.mmistanbul.com/soru-cevap/action/answerdetail/question/hp-servis-ve-call-center-rezaleti/answer/3159
http://www.ingilizanahtari.com/showthread.php?t=682
http://forum.ceviz.net/donanim/58744-hp-pavilion-dv6000-wireless-sorunu.html
http://baybul.com/sikayet/229155-hp-servisi-arizayi-gidermeden-bilgisayari-gondermis.html
http://resim.donanimhaber.com/m_23930637/mpage_1/key_//tm.htm#23935795
http://groups.google.com.tr/group/internet-guvenligi/browse_thread/thread/fde9030f995bc166?pli=1
http://www.chip.com.tr/forum/HP-Pavilion-Wireless-Sorunu_t37755_wp2.html
http://www.uludagsozluk.com/k/hp-pavilion/
www.sikayetvar.com/svf-sikayet-full--134--0-2-207926-.html
http://www.yorummerkezi.com/yorumlar/bilgisayar/donaniim-uuruunleri/tasssiinabilir-bilgisayarlar/hp-pavilion-dv6097ea/detaylar.html
http://bilinclituketici.forumarket.com/2007/04/02/laptop-alacaklara-oneriler/
http://www.memurlar.net/comments.aspx?id=85376
http://www.dmry.net/hp-notebook-dizustu-servisinde-yasananlar/arsiv/yorum/sayfa/2
http://www.modifiyem.com/forum/f288/laptop-tavsiyesi-93229/index4.html
http://hpsikayet.blogcu.com/hp-sikayet-ve-sorunlarinizi-internetten-halledin_8816141.html
http://forum.darkhardware.com/viewtopic.php?f=14&t=159191
http://sikayet.name/?q=node/3277
http://www.notebook.gen.tr/hp-notebook-f5/garanti-kapsami-servis-sikayet-hp-t4241.html
http://suat.medyaturk.net/blog/index.php/hp-pavilion-serisi-notebook-sakin-almayin-tavsiye-etmiyorumen-kotu-notebook-hp-pavilion/
http://www.maruzat.com/myforum/showthread.php?t=235
http://forum.thgtr.com/index.php/topic, 12046.0.html
http://www.pekibune.com/frm/hp.html
http://www.motosiklet.net/forum/konu-disi/29039-hp-pavillion-rezaleti.html
http://hpsikayet.blogcu.com/
disgust
I am compleatly disgusted with hp canada and how they dealt with my claim, i would like pass my story on to you so you can make sure it doesn't happen to anyone else! My name is Michael Ward my address is 7 manor cres pointe claire quebec, H9R 4T1 and my telephone number is [protected], or [protected]. You can use this information to look at my file. i'll briefly explain my story to you because i've explained it about 10 times to derek and dave who are managers in the customer complaint deparment at a 1877 number at extension 81. They made me send my hp pavillion dv 6000 back to be repaired 3 times, i have been travelling between the us and canada finishing up school in montreal as my fiancee lives in nyc. So they couldn't repair it and kept sending it back to me over and over again with the problem unfixed. I was becoming very agitated because Derek began to tell me tha tmy laptop was out of warrenty and the problem with the dv 6000, that had a class action suit against it . wasn't an issue in canada . he asked me for proof of purchase, i didn't have it so he began hassleing me and treating me like a liar after my third time of sending it back for repair...this has been going on at this time for 4 months, dealing with these complete ###s. So my laptop became to be in my truck 24 hours a day because i didn't know what i was going to do with it as it wasn't working and the hp guy derek wouldn't send me a new computer. This computer was a lemon and hadn't worked since i got it. So my car got broken into last week because my laptop was in the back seat and i was so happy because i finally got rid of this laptop, i did submit a police report but i didn't claim it on insurance because i would rather the criminal deal with the problems of that laptop. i put about 800 dollar into it before realizing it was overheating and would continuously fried my hard drive and then proceeded to ruin my mother board...i am going to start shopping for a new laptop and i will never buy an HP again in my life. I felt mistreated like a slave sending the laptop back, tracking it, and realizing when i get it back it wasn't working.
Good Day Sir
Michael Ward
hp psc6188 all in one
I had purchased one HP All in one Model PSC-6188 (Serial no. MY6A2G62WO) from Vardhman Computer & Peripherals, Nehru Palace, New Delhi.
This sytem was giving me problem then we had logged complaint afer repaired 4 times I got replacement with same Model PSC-6188 (replacement set Serial no. was MY68QD4Q81).
After few month the new system was also giving me problem & I had submitted my system in Hewlett Packard India Sales Pvt., Ltd., 24-30 Okhla Industrial Area, Ph-3, New Delhi. on 23/01/08.
After so many reminder & call I have not recd my system back or any feed back from there.
I am requesting you please help me to get my system back as early as possible.
Thanks & regards,
Naresh Kumar
# [protected]
no money back $100.00
I was told i would get $100.00 back when i bought my laptop 3 months ago this was a gift to myself and i only got it because of the cash back offer as the same day i bought a ps3 for my grandsons 16th birthday over $2000.00 latter im still waiting for my $100.00 that i bought from noeleemings in palmerston north in new zealand . I have phoned neil on [protected] many times thats probly taken up the $100.00 and when i phone the other no [protected] i get the muck around nothing to do with the offer so i tryed [protected] who told me to try and send it all over again . Im getting brassed off ive also bought a home hp compaq computer and printer so no more from them theyve had all the money they will get from us evelyn saba brassed of in new zealand born in australia. Grandmother and proud.
refusal to repair
I bought my laptop and shortly after the warranty ended I lost the ability to connect to my wireless internet. I called HP and was told that my system was out of warranty but I could send it in and they would repair it for a charge. I could not afford the steep cost to have them repair a new computer so I purchased a USB wireless card and had to pay for service. I continued to work on the laptop and day by day more things started to go wrong. It would get really hot! The hotter it got the worse it performed. I finally found a link on the HP site that listed my laptop under the Replacement Warranty. I called HP and was told that my laptop was part of a voluntary recall for defective parts and they would replace the motherboard. I use my laptop for a small business from my home so I was unable to send it in the day I received the box to send it in for repair. I had to wait until I could come up with another computer to manage my business. I called HP to tell them that I could not send it in right away and was told to call back for a new box to be issued. I hobbled along for a month then was able to get set up with another system. By this time my laptop would not boot up. I would have to turn it off and on and off and on until it finally came up in safe mode and I was able to backup everything on the laptop and transfer it to another computer. I sent it in about two weeks ago. I received notification from HP that they were working on the problem and I would have my laptop back by Nov. 4th. I received a call from an HP rep that said they found evidence of "spillage" my computer and they were going to replace the keyboard, etc. for approx. 700.00. I told her not to replace the keyboard as it worked fine and to fix just what the "recall" was for. She said okay and said they would replace the mother board only and send it back to me. On Nov. 5th I received a call from a HP Customer Service Rep that said my laptop had been repaired and would arrive at my home on Nov. 6th. I asked him if it had been repaired and what I would have to do if anything once it was returned. He said it should work just fine and I would only have to reinstall what was not originally on the computer the day of purchase. I was excited to have it back! I received it on the 6th and took it out of the box, plugged it in and NOTHING! I called HP and was told that no repair had been done because the "spillage" voided any warranty the computer had on it. I could not believe what I was hearing. After 30 minutes of talking to a Tech who kept repeating himself as if I didn't understand I asked to speak to the supervisor. I asked him why they would not replace a KNOWN faulty part and he said even though the computer was faulty the fact that they found evidence of spillage they didn't have to do anything and if I wanted it fixed I could send it back and pay approx. 700.00 for repair, otherwise I had no other option. Tonight I spent 30 minutes turning it off and on and was able to finally get it to boot up. Amazingly I am typing on it now. I still have no connection to my wireless - oh, they said they did replace the wireless card! AND my keyboard works just fine! Something is seriously wrong with this picture. I barely make enough money to have afforded the laptop in the first place at 850.00 plus tax and now they expect me to pay nearly 700.00 to fix it? I will NEVER buy another HP product as long as I live.
Mother board Died after factory serviced by HP. Now 1200 paper weight? Nobody will touch it?
HP pulled the exact same thing with me. I called when my computer stopped recognizing any wireless networks, and the tech told me it was a known motherboard issue with my model and that it was covered under extended warranty and would be repaired at no cost to me. Then, after I sent it in, I received a call from HP saying they had found evidence of spillage, which voided the warranty, so it would cost $700 to repair. I told them to just ship the damn thing back to me without touching it.
WOW... I feel like I am listening to myself talk. What is wrong with HP? Don't they make enough money? I beleieve there are to many people with the same problem. What I want to know is who do we report the abuse to?
H_E_L_P!
factory defects motherboard, lcd and electrical circuits
After a warranty period of 1 year is the only life span of HP products specially in laptop computers.
I choose to buy Hp product because I thought it's the best and no. 1 brand of computer product, but it is not...
I bought the above PC a year from now and I am facing a big problem. Diagnostic process from HP service centers reveals malfunction of NVIDIA GeForce, LCD and Electrical circuit connections. The repair cost more than a brand new PC. I lost 4, 200Dhs for this kind of scam.
I wonder how HP released in the market worldwide with such factory defects? It should be tested to last its components at least 3 years or more, not after the warranty period.
Read all complaints worldwide, Its all HP product.
HP lost its credibility and quality of workmanship.
To make sure, visit repair service centers in your area, what computer products under repair.
I put this complaint to warn the public. It's your choice
absolutely i will not buy HP products! the same problem and headache with this Hp laptop hardware issue... Shame on you HP!
i have the same model of this laptop, i bought 4, 290dhs. i'm using for only 9 months because of malfunctioning of the screen over heating crashing, i sent it to service center and they change the motherboard for free because it's under warranty, after 6 months the motherboard crackdown again..what a damn laptop! dont buy HP!
Hp suck my laptop, repair cost is more than the brant new laptop.
My friends and I are uying this stuff last Sept 2007 here in Doha, Qatar. Now, only one of the four units is functioning, but not good also. The service center in the Philippines had identified the NVIDIA GE Force also as defective! Whats the worst of it is it cant be repaired. You have to change the motherboard, since the video card in imbedded at the motherboard. HP is absolutely a No-Buy!
I have the similiar problem for this model and just pass the warranty for two months. What a junk product.
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