HP
Reviews and Complaints

Sub: Non-rectification of complaint regarding ADF Scanner 8390 (Case ID: [protected]-Old, New-[protected])
Sir,

We had purchased a High capacity ADF Scanner (Model: HP8390) in 12 August 2007 from M/s CRAC Infosystems Pvt. Ltd. (copy of invoice enclosed). This scanner has developed some problem and the complaint was locked with HP On 13 March 2008 (CASE ID No. [protected]). The engineer from M/s CRAC Infosystems Pvt. Ltd. came on 14 March 2008 but could not resolve the problem. On contacting HP again on 15 March 2008, it was informed that the case has been transferred to M/s RT outsourcing and another complaint was locked again on 15 March 2008 (case ID no. [protected]). When no engineer visited the site, M/s RT Outsourcing was again contacted and it was intimated by them that as per the company’s (M/s HP) records, the scanner is out of warranty. To correct their records, copy of invoice (same as enclosed) was mailed to the e-mail ID [protected]@rteservices.com (M/s RT outsourcing) which was confirmed to have been the received. Subsequently, their engineer visited the site on Thursday, 20-3-08 and intimated that the defective part need to be replaced. Instead of taking appropriate action, it was again stated by them that the said scanner is out of warranty. Copy of invoice of the Scanner was again e-mailed to RT Outsourcing on 2 April 2008 but despite request number of times again and again, the complaint was not attended to. On contacting them, on 04 April 2008, it was intimated by them since this complaint is long pending, hence the case has been closed and complaint has to be locked again with HP in this regard.
It is a matter of surprise that despite providing the proof of purchase to your authorized service provider more than once and confirmation by them regarding receipt of copy of Invoice, the issue of warranty (presumably!) has not been resolved and the complaint has not been attended to.
As a result, the scanner has remained out of order for the last 36 days which has caused great inconvenience to us.

Satish Chand Jain
Sr. Audit Officer (IS)
[protected]
[protected], 49

Hp : negative experiences on the rise

I have reached a point where I am so upset with hp that I will no longer recommend their services / their products to others (or use them myself). I am taking time out to share this in hopes of saving as many others as I possibly can from similar circumstances.

* background : I am a small business owner that consults, fixes, trains, etc. Computers. I also utilize them on a very frequent basis.

* side note : I am very patient & understanding on the whole. They have surpassed my patience to the point where I am almost with utter disbelief at their complete lack of integrity, professionalism, etc.

I bought Compaq laptop (windows vista) at end of Oct 2007 -- not top of the line but what could afford at the time. Its a little rough but functionable. The real big problems began when I needed a new printer and chose HP Photosmart C4200 All-in-one system (again due to financial short comings). After a couple of weeks of trouble free works, it started pumping out a 'new copy' of the printer. The first time, I thought it was an 'update' type system working. After a couple more times of this, I started being concerned as that I now had multiple printer copies on my laptop. In a month's time, it has managed to install 18 copies of itself on the laptop. Part of the time I can not even get the copier to work with even redirecting it to the 'proper' copy of the printer. This causes great problems with my children's school work and my use because it is not dependable in the least.

I initially contacted HP via email at the onset and received a generated customer survey only after a week. I gave HP failed marks and asked to be contacted because of my existing problem had not been addressed. I was sent a second customer standardized form asking why the low marks. I filled out the reply and again asked to be contacted. Again, No contact from HP. I have tried the home page for HP -- they do not like the serial number provide and I can not proceed with the standard fill in form because it rejects the serial number. One would suppose, since I registered the product that that would be in their system files.

I do not have the hours to stay connected on the telephone line to receive help... after a half hour of waiting, I realized I could be there hours and still not have my problem resolved. I truly can not hold on the line for extended periods of time with children, animals, work, and life in general happening.
At this point, I believe HP to be a rip off company because they do not make an attempt to contact consumer's problems. I have resigned myself to the fact that this printer (and even the laptop) system I am currently using is on its way down, it was a bad choice, and a waste of money. I do not believe that HP has any intentions of even suppling tech support. With the help of HP, I am on my way to being a convert! I am turning away from all Hp products and turning towards APPLE more and more. People I know that have HPs are all having problems with their products and support while strangely (or not!) my friends with Apple computers/ non HP are trouble free. I do not believe this to be coincident.

Till now I had problems with hp products only - my tablet pc's LCD panel was defective. I have gone to hp service centre twice for the same issue. Last time when I gave it to the Peters Road centre in Chennai, they transferred it to the Anna Nagar centre. The laptop is under warranty. The person there attended to me properly but was unable to rectify the problem. He delivered the "defective" laptop to me and said that he would resolve the issue later and get the laptop delivered to my place. Now when i gave it to the Peters Road centre the Anna Nagar person told me that Peteres Road people will be responsible for the laptop. I doubt if these people will deliver the laptop to my place. I am fed up with the defective hp products and the service. Every time i have to go to the service centre as if it is a picnic spot. It takes both time and money to go to the service centre. I beg you to either rectify the problems or change the piece and deliver it to my place. I promise i wont go for hp products again!Please save me from going mad... Rahul Maheshwari MBA Student (IIT Madras)

One of the biggest mistakes I have committed is giving HP another try, several years ago we bought a HP Pavillion 6000 laptop from BJ's wholesale club. Within several months power board failed discharging the battery and we had it repaired by the warranty only to fail shortly after the warranty. It is serving at the moment as a nice paperweight. In 2007 I bought several HP laptops for my department since the hospital I worked for had made a decision to switch from DELL to HP ... what a mistake ... though I had also had a bad dealing with a DELL laptop ... the DELL was a refurb and their customer service was very good unlike HP. If you must buy a laptop I recommend IBM/Lenovo ... as the 3 we owned never/ever had any problems and keep going to this date. The most recent out of the box HPnc6910 laptop never recognized the factory installed DVDRW ... some very pleasent Indian tech at HP customer service over the phone tried to explain to me perhaps I should purchase 3rd party softwares to see if it would resolve the issue... than sent me a new DVDRW to install myself ...without ever checking if I could ! In addition to number of closed tickets so that HP could claim that they answer online inquiries quickly ...I am on to my 4th month and am still awaiting someone from HP or their contractors to contact me to come by and fix the laptop... no doubt they figure if they wait long enough the laptop will be out of warranty... good thing i bought a 3yr warranty extension so that HP can make my life a living hell for the next 3 years... I will donate the laptops to a school and purchase IBM's if the issue is not resolved by May... and i am not holding my breath for HP to resolve anything at this point. SHAME ON YOU HP !

Hardware:

We bought a HP Pavilion DV2202TX with Vista Home Premium pre-installed back in June 2007 for about USD 1400. At that time, we thought that Windows Vista should be already fully supported by the laptop manufacturers, and HP laptops seemed to have nicer looks and audio. It turned out that too bad we were deceived like that as we quickly realized how unreliable their laptops are. Last October (2007), we noticed that our laptop started to shut down randomly. It just suddenly powered off in all kinds of situations, e.g. when the laptop was starting up (before even entering Windows), when it was playing music or movie, or just standing-by, without any warning. After a few times, we were convinced that it must be hardware failure. But anyway, we still tried to do a destructive recovery. Half-way during the first recovery, however, the laptop powered off again and we had to start over again. Thank goodness we were able to finish the second recovery. However, the problem was not solved, and it started to shut down more frequently than ever. Initially we suspected that the problems might come from memory or motherboard, as whenever more programs were opened, the laptop just crashed down. After googling for the symptoms that we had, and reading from many forums, we realized that the problems were caused by high CPU/motherboard temperature and overheating. We also read that many users experienced large fan noise and high temperature with their Windows Vista pre-installed HP laptops. To make sure, we installed a small utility called 'CoreTemp' to monitor the CPU temperature and we were shocked to find out that both CPU cores (it's Intel Core 2 Duo T7200) were constantly running at about 60 ~ 70 degree Celsius when the laptop was idle! That was a damn high temperature! And it quickly got hotter as more programs were opened. We witnessed the temperature increase from 60 degree all the way up to 100 degree Celsius, and the BIOS came to cut off the power! (opening Windows Live Messenger plus three or four IE windows with AVG antivirus running in the background can easily make it shut down). We are almost certain that the high temperature must be the reason for its numerous shutdowns, but we do not know what caused it. It is really ridiculous as it can reach 100 degree in like 5 ~ 10 minutes! Since it has shut down for so many (countless indeed) times, we expect that many parts of the hardware must have been somehow damaged. The lifetime of the laptop must be significant shortened after suffering the ultra high temperature and numerous sudden shut down.

But this laptop is still under warranty, right? Why didn't we send it back to HP? In fact, we did, and that brings us to the even more ridiculous part.

Customer Support:

We bought this laptop from HP Malaysia and we bought it for use in the U.S. one month later. So, before making the purchase, we asked and triple-confirmed that the laptop will be under global warranty, i.e. it can get repair and service in the U.S. even though we bought it in Malaysia. After gaining their confirmations only did we decide to buy it in Malaysia. However, to our dismal, the HP warranty is really crappy and you'll know why in a minute.

When we first had the shutdown issue in October, we sent it to Best Buy, which was the closest HP accredited service provider at Lincoln. They said they would send it to HP service center, but actually they sent it to Best Buy service center at Denver. We waited for about two weeks to get it back. BUT it was returned UNREPAIRED, with a statement saying the laptop had 'different language' and it couldn't be fixed! We didn't understand what they meant by 'different language', because we have only used English, and have never changed any default language setting! So we asked Best Buy at Lincoln again to send it. They said if we insisted that it was a hardware malfunction, they could do some diagnosis and send it for service again once they identified the problem. A few days later they called and told us that the motherboard seemed to have issues as the laptop shut down by itself, so they were sending it to Best Buy service center at Kentucky. We thought this time it would be fixed but once again it was returned UNREPAIRED with the following statement:

"Language Code is incorrect. Unit was not bought in the United States, therefore we can not work on this unit. Sending back unit to customer unrepaired."

This is ridiculous. If there is language code problem, Best Buy should contact HP manufacturer and tried to do something! Moreover, we believe there must exist some person in the U.S. who can understand the language. What's worse, after they sent the laptop back, they never followed up at all, but just left things back to our hands. We really couldn't believe such a big company could behave so irresponsibly. If HP (or Best Buy) couldn't fix it, how are we supposed to know what to do on it? Furthermore, when we bought this unit, the HP Malaysia had confirmed that it was under international warranty, or else we wouldn't have bought it in the first place. (Here is the link that explains HP laptops "global warranty": http://h10025.www1.hp.com/ewfrf/wc/g...cname=bpr01266 )

Since Best Buy and HP were so irresponsible, we decided to call HP to complain about the issue. We were led to a technician who kept trying to suggest that it's software-related problems and we had a hard time to convince him that it was NOT. The technician just sounded like a total computer ### who only asked people to restore the laptop system using recovery discs. Unable to solve problems by phone, we wrote emails to the customer support. After several correspondence, they replied that a Case Manager was assigned to take care of our issues. When the Case Manager approached us, however, we were told that HP only offered one option -- which was to ship the laptop back to Malaysia for repair. She mentioned that the shipment fee would be paid in full by HP. We suggested that since October, we had not been using this expensive piece of crap (which we paid about RM 5000, or USD $1400 for) for 4 months already and wouldn't want to wait any longer. But the case manager, who goes by the name "Kandace Kamber", just said HP only offered this one and only option and nothing else. We gave up trying to argue with her, and checked the prices for laptop shipment to Malaysia. The price range was rather expensive, about USD 200+. Thus we called to confirm that the amount would be reimbursed, but this time Kandace Kamber said, HP can only covered part of the fee by giving us accessories of equal amount. We asked how could we use the accessories if the laptop was not working? But she ignored the question and stated that this was all HP can do. Just as we were prepared to send it today, we called this Kandace Kamber again. You know what, this time she replied with a big "NO", saying HP will not be responsible for anything at all. We were angry and asked why they changed their mind, and she responded that they just changed the policy. She also asked us to direct all our questions to HP Malaysia as apparently there is no connection between HP U.S. and HP Malaysia. We were speechless.

We have been contacting HP on and off for 4 months by now and they just declined to give us any help. We are extremely frustrated with HP right now and probably we should just drop the laptop off some 13-th (or higher) floor, and get other laptop. But we aren't rich and $1400 is a rather big amount to us... after all, we might resort to sending it back to Malaysia using our own money. This is not written to ask for any sympathy and this is not about generating hatred or anything. You can disagree with us if you happened to be their fans. We are doing the least thing we can do to protect our rights and to share our experiences/lessons with potential victims. If you doubt that there is any truth in this long passage, don't hesitate to contact us @ hp.dv2000.[protected]@gmail.com (yes, the account is set up for this purpose!), and we'll have the documents, the warranty sheet, emails, etc ready to show you. Actually, we are not alone in facing HP scams: a lot of similar cases have been reported -- whether or not the laptops were bought in the U.S.. HP customer support is certainly the worst one I've ever seen.

I purchased a F335 deskjet printer from HP for around 50 dollars. I print so little. I have printed about 40 pages of material and the ink cartridges faded out. I called HP support and talked to them for a bit. I found out that HP only sends printers out with "host" cartridges. Host cartridges are meant to test functionality. After that you are suppose to buy "trade" cartridges. These trade cartridges cost in this case 30 dollars at discount. HP never labeled this product as having no cartridges, "host" cartridges, or "trade" cartridges. In the past the custom has been to have fully functional cartridges. Needless to say, HP sold a printer for 50 dollars that also was going to need "trade" cartridges to operate beyond a few prints. So the product actually costs 80 dollars or you can buy another printer from someone else. HP still has cheated you out of your hard earned 50 dollars and will nickel and dime you on cartridges. I can see HP invents, they invented a new way to steal.

A-Drive in HP Pavillion failed about 8 months after purchase. HP phone routers in India confirmed that it was a warrantiable problem and took an hour of my time getting details for shipment of a replacement drive. This included obtaining my credit card info. I was told then (early December 2007) that a new drive would arrive before Christmas; then before New Years; then early January; then mid-January; then January 21; then February 6. Today is February 6. The HP web site tells me that they are sorry, but the part has not been shipped. Tomorrow, there will be a new date of shipment.

Each time I try to follow up on the matter, I end up talking to people at a "phone routing department" in India--and when I ask to be transferred to someone who can really help me, they transfer me to another idiot in the phone routing department. Incidentally, the persons at "phone routing" don't SAY that they are in "phone routing"; they speak as if they are technicians who understand my problem and can address it, but they really are only there to listen to complaints and tire one out. The HP warranty is empty, useless, frustration. Real technicians or warranty people are unreachable.

Don't buy HP if you expect ever to use the warranty.

I purchased an HP Laptop from Costco on 5/16/2007. Unfortunately, on 1/16/08 the computer crashed and would not reboot at all. I called Costco Concierge services and they connected me to HP who then sent me a recovery disk which was to no avail. Then on 1/18/2007 I called HP again and their rep, Warren, told me they have been having an ongoing issue with their motherboards and hard drives with some of the laptop systems and to send the computer in for a bench repair. I understand they are willing to repair it but I have an online business to run and without the computer for 2 weeks during the repair will cost me a lot. Furthermore, I want to point out that the HP Case Manager I spoke to Trystin Noel was very rude and not helpful at all... It seems they just do not care... not about the customer or their product... they know about the defect and they should have never sold me the computer or anyone else if they knew about the issue!

I purchased a HP Pavilion dv4000 laptop about 2 years ago for $1100, brand new. Within a year I started having performance issues with my hardware. I was under warranty then. However now, I am having issues with my hard drive once again. I called HP, spoke to a few representatives and supervisors who not only did not empathize with the big picture, but none were able to give me a phone number to a case manager, or executive's office. They all were continuously telling me that they apologize, are sorry, etc. It honestly sounded like a programmatic approach. When I asked for names and locations, I was only given first names. At least 4 reps all asked me for the same information including serial numbers each time that I called the same day! I was on hold for a case manager, only to find out that I was transferred back to a service representative, who then told me that case managers did not work on the weekend and operated m-f 8-5pm PST?

They wanted me to of course pay $49.99 for a 14 day warranty to give me my specified product key for my notebook? Again, not looking at the big picture as a whole with me having so much difficulty with the product for the first year.

What is becoming of HP customer service.? I have a home and office consumed with multiple HP products, that have done me extremely well over the years. This product failure is an issue, but not as much as the ill trained service that I have been getting in reference to this product. If they had efficient, effective approaches in place with well trained representatives, the technical issues would be worked out properly. Without that dazzling, expertise service in place, as far as I am concerned, it is time for me to replace my HP products and give another product line a chance. I am saddened and disappointed by this entire poor service experience. I call multiple times in the same day because I really wanted to feel the appreciation and consideration and could not believe what I was hearing. I wanted to be help and had high hopes on looking for professional experience from a "reliable" company. I have not had much experience with call HP customer service or technical support, so this journey has shocked me and made me turn my cheek. It is time for me to part ways with HP...

Computer will not detect wireless network. Other computers in my home do not have this problem. Spent several weeks on phone with technicians. Had it sent away for service. Had technician come to my home. Ask for a replacement - they refused and were very condescending. I have spent several months on this problem to no avail. This problem is supposed to be widespread in HP series 6000 notebooks. HP will not own up to this. They are supposed to be sending ANOTHER technician to my home. I'm not optimistic. Regardless of the outcome, who would want this computer? And how am I going to be compensated for almost 2 months of time, aggravation, and inconvenience in trying to solve this problem. I would like another computer - one that works! I feel this is a reasonable request. Customer Care, Total Care?! I have experienced neither. I have heard there is supposed to be a class action lawsuit regarding this particular problem. If anyone knows anything about it, please email me.

As of Jan 2008, Hewlett Packard is sending out certified letters terminating contracts with HP Authorized Resellers that are authorized to provide warranty service on HP equipment, mostly printers. If you purchase a HP Printer and expect to have someone local in your area service this for you under warranty you will find out different...We dont know what thier logic is behind this move but everyone will lose. So if you want to complain to HP , contact [protected] and let them know that HP has made a bad decision by terminating their realations with your local HP Authorized reseller. If HP continues this road to demise, everyone loses...Please support your local HP Reseller and file a complaint with Hewlett Packard now...

Sir/ma'am,

I hope someone even looks into this matter... I am writing here for the first time.. Hope I get appropiate help...

i got hp pavilion w5160 in two years back.. My pc has 3 years warranty.. (1 yr by company and 2 yrs extended - I paid for it)...

As soon as I got my new machine, after few months I found, one of the sound ports was not functioning correctly.. I called up hp customer care.. And they said we will hve to replace your entire mother board as we do not have any arrangement to repair just the audio port...

A man came and replaced the mother board.. All was working fine.. After sometime I formatted my pc.. And I found that, sound does not come on recording in my tv tuner card..

I called hp customer care and they again brought a mother board defective again this time also..
.. Is this the quality of hp parts ?

I have paid for the extended warranty and they behave as if they are doing me a great favour... They bring recycled parts everytime.. And 3 times it has turned out to be defective... I have lost faith on a company like hp and its parts..

I have suffered a lot profesionally due to hp and I want the company to compensate for it in terms of money atleast (They cant get me the time back) and also replace a new brand mother board for my pc.. No recycled parts this time.. Its all going above my head now.. Please help me..
My email id [protected]@gmail.com

The hard-drive in my 2 yr old Pavilion went out unexpectable. I paid 50 dollars for the HP technician to help me diagnosis the problem over the phone. Seemed like a great fellow, his name was Mayank, he was from India. I purchased a new hard-drive through him for 100 dollars. He said it would come with recovery discs. So far so good, or so I thought.

Hard-drive came the next day, but no discs. Even though I didn't know I couldn't do anything without the discs, I called back to have tech support help me install the hard-drive. I talked to this guy named Gus, who told me it would cost another 50 dollars to get tech help. "Huh?" I protested. "That isn't what Mayank said. He said it would all be covered under my initial service charge". I ask for his supervisor, and Gus puts me on hold for 10 minutes. I eventually realize Gus was never coming back on the telephone. "What a jerk!" I think to myself.

I call back and talk a wonderful woman from Canada named Donna. She says, "Whoops! The recovery discs Mayank said would come with the hard-drive required a separate purchase..." I say good-bye to another 30 dollars since there wasn't anything else I could do. From her tone and the ensuing discussion, I surmised she was familiar with disgruntled and confused customers. I still thought that nice guy named Mayank was simply mistaken when he said "The discs come with the hard drive".

At this point I was still thinking things were on the up-and-up at HP. Mind you, Donna had told me that her supervisor confirmed HP would offer tech support for the hard-drive installation because we were still resolving the problems addressed in my initial service request. Donna also told me she documented this fact in the work- order notes. I sure wish the whole company only hired people like Donna.

Okay... the discs show up. I call tech support back up. Here is where HP convinced me to never do business with them again. I proceed through a series of phone calls, with each person answering the phone insisting I pay another 50 dollars. Anyway, one of these people from India (named Sam) tells me over and over that the company had issued a refund, and I would have to pay another 50 dollars to get any more help. What? Who authorized the refund? When was it given? What time was this done? No answers...Only "I don't have that information here" Well, luckily I acted stupid and naive enough to keep Sam thinking I was going to shell out another 50 dollars, and he is putting me on hold, checking this-and-that. Eventually Sam gets bored and puts me on hold for good.

It was about here I realize HP was being blatantly dishonest, manipulative, and unethical. So I call up again, and get a fellow named Myrad. Very nice man. Told me my order had been closed by Sam. Huh? I explained my dilemma in detail, and this gentleman guided me through the rest of the installation. So far everything has been working fine.

Thank God for the few people who were sympathetic to my needs. I will never do business with HP like this again. I will investigate all other options before having to buy an HP product. The worse thing is the sense of powerlessness I experienced in my communication with the service techs. When people were blatantly lying to me, I didn't know it. When people were "checking on something" putting me on hold, I took them at their word. I imagine now they were probably taking me for a fool, and having a good laugh about it on the other end of the phone. There was not a damn thing I could do to help myself, I was totally at their mercy. In the middle of my dilemma, there was no recourse available whatsoever, and the people supposedly helping me knew it. They have total control over the situation, and they exploit it stupidly for their own advantage. In my case, trying to get another 50 dollars cost them a customer.

My good fortune is that my experience had a favorable outcome. I can't imagine ever putting myself in that situation again. Good luck to all of you who have to still awaiting answers. I don't know if there is anyway to protect ourselves from their willful malicious misconduct; from their heartless disregard of integrity. I don't think they have it in them to recognize my customer experience with them was insulting and disgusting. Anyway, thanks for letting me vent.

have purchased the hp laptop from the hp dealer with the assurance that after filling some requirements procedure i.e. {sending the draft of rs.800/- in favor of gurnazz kaur, integrated solutions pvt ltd, nehru place, new delhi along with the photocopy of the original bill/original sticker of the product serial no and redemption code} you may get the hp promotion gift.

But i have not received any acknowledgment either from the company about my draft any the gift product since more than one and half month has elapsed. I am very fed up of this whole things and feel cheated.

How does one start a class action suit. I am so fed up with HP. I have checked chat sites and there are hundreds of complaints I see in just a few minutes of searching. I have a warranty I bought for $100. I spilled soda on it within warranty period. They initially told me it was out of warranty. I spent days convincing them it was not. They finally agreed and yet still sent it to a case manager for review. Finally an American. I sent out computer for repair. Got confirmation of receipt and warranty coverage. First confirmation said warranty coverage would have computer back by Dec 13. A few hours ago they sent an update that it would be Dec 27. Both dates are unacceptable as daughter needs it for school. Computer service company saved data is holding it to put it back on computer but projects for school that she worked on will be past due by Dec 27.

I called to see what delay was. First person said she was not authorized to tell me. Second person wanted all the info I submitted before I sent it. Referred me to a supposed case manager. That one asked for same information again and referred me to another case manager. Same thing wanted me to repeat same information. About half way thru conversation I asked is this a case manager because I thought I just spoke to two of them She (still a foreigner) said no she is a Analytical Support Agent. She was asking me when I bought computer, if I bought a warranty (DID I GET COMPUTER BACK YET- UNBELIEVABLE QUESTION SINCE MY FIRST WORDS WERE I WANT TO KNOW WHY MY COMPUTER WILL NOT BE BACK UNTIL DEC 27 AND IT Was Originally DEC 13), she (ANUSHA was her name) asked me more questions on serial number etc. How frustrating that referral after referral asked identical questions and WERE NOT the case manager I was told I was being forwarded to.

Amazingly when I asked her to review the file herself instead of making me go get all this info again, she said she could not refer me to a case manager unless I told her that information. Frustrated I ONCE AGAIN gave it to her. (Involved opening up many many HP e-mail correspondences. When I asked why I had to do it she said apparently it was not previously documented. Then after all that when she went over what I told her she had things wrong, such as how much did I pay HP for the repairs (and this was one of the "smarter" people I conversed with. I told her why are you asking that. You do not pay for warranty repairs. She amazingly asked once again when I bought computer, how long a service policy did I purchase, one two or three years. I said I am not going over this again it has already been discussed. She went into a long conversation about how she had to document my issues BEFORE she could get me to a case manager. Frustrated, I gave it to her. She said OK I'll get a case manager. After a few minutes she said I'm sorry no one is available, I would be contacted within 24 hours. I said that is exactly what was told me when I was verifying warranty coverage and no one got back and I had to recall all info again to someone. Finally I gave up and said ok but I want an e-mail direct from her to tell me she submitted it. She said certainly. I confirmed my e-mail, she read it back to me and I still did not get one as of typing this. Below is the latest repair info.

United States-English

» Contact HP
Search:
HP Customer care All of HP US

Customer service order status

» Service order status

» HP Customer Care home
» Software & Driver downloads

Address information

Billing address:
SAVITSKY , ROBERT
734 W PINE ST
FRACKVILLE , PA 17931

Shipping address:
Same as billing address

Contact HP

For questions regarding this customer service order, please contact hp at the phone number below.

Customer service phone:
[protected]

Current status

Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below.

Expected Delivery Date:12/27/2007

The date referenced above is the most current date available to us. This is the same date available through customer service. For questions or concerns regarding the expected delivery date, please contact customer service using the phone number listed in the Contact HP section.
Tracking information

Packaging shipment (to you)

Shipment date:
11/30/2007 Shipment method:
FED-EX NEXT DAY (10:30AM) Track the packaging:

Product return shipment (to HP) Pick up date: not applicable to your service
Track the shipment to HP:

Repaired product shipment
(to you)

Scheduled Ship Date:
not yet shipped

Defective Unit Receive Date:
12/05/2007

Shipping Method:
FED-EX NEXT DAY (AFTERNOON)

Track your shipment:

Order summary

Order number:
LZD584 - 01

Entry date / time:
11/29/2007 9:44am PT

Model number:
EZ379AV , HP PAVILION CTO NOTEBOOK PC DV9000

Serial number:
CNF64621HZ

Replacement serial number:

Order type:BOX PLUS PICKUP & REPAIR, 1 DAY SHIPPING

Failure : System no function

Warranty status:
in warranty

Service charge:
$0.00

Payment method:
not applicable

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Hello,

I have Compaq V3000 laptop

When i m going to install a new version of windows that is Windows XP SP2 it is giving error (No Hard Drive Detected)

But when I am installing windows 98 it is easily installed.

Thanks And Regards

I apologize if I appear to ramble but I am very frustrated. HP technical support is a falicy and they have no integrity advertising customer support when you purchase their products. In no way do I have a problem with people from other countries providing technical support but there are limits like basic communications skills and simply understanding your questions. When you call customer support to complain about this the simply transfer you to technical support (or lack of it) where the problem exists and nothing gets resolved.

I purchased an HP All-in-One Officejet. I don't know why they entice you with "Office"jet due to the lack of standard business features. It does not allow one to display both company name and personal name on outgoing fax pages. When faxing via fax software provided, it does not provide cover sheet functionality. If one wishes to scan and send it by email, their software supports only Outlook.

Evidently they just do not care about these issues and the customer support is a mockery. I scoured their website for solutions and these issues are not to be found. I tried several attempts with each of the "customer service?" offerings (telephone, online chat and email).

Telephone support: You have to repeat your problem 13 times. If you ask a basic question they put you on hold to try to look up the answer. In my opinion, this is not "technical support".

Telephone, online chat and email: In most cases their response is useless, irrelevant, or just plain incorrect or doesn't exist.

Online chat and email: Their English is poor which explains why you cannot get a solution addressing your problem. Most of the time when you ask why they do not answer the question or where they are located, they either say they are from the U.S. or make excuses. If they are indeed from the U.S. as many of them claim, HP should be embarrassed by hiring people with such poor language skills.

What ever you buy, do not buy a hp computer! My laptop had a lcd problem 15 days after I purchased it. (I could have taken it back to the store after 14 days, but missed out because the lcd stopped working 1 day too late)
I sent my computer in (To india!) and 19 days later I still hadnt heard anything. After numerous calls, I finally get it back, sans battery. Ok, call me an idiot. My fault. I didnt catch the part about not sending the battery—i thought I was not to send the power cable—but now it's been 3 weeks of calling hp, 3 weeks of hearing that a case manager will call me and it never happening, 3 weeks of repeating everything again and again, first to someone in india, then again to a person in canada or houston or where the _ ever, all because no one but the case manager can put my battery in a box and mail it back to me. Plus, i've continuously been solicited to buy other things from hp, and have even been scolded 3times for having sent my battery in the first place. I've just finished another 20 minute call and a case manager (This is the second one i've ever had the pleasure of speaking with) said it will be sent to me w/in 3 days via fedex. We'll see. The last cm that told me that didnt follow through.
Save yourselves a lot of hassle. Buy something else.