H&R Block / HRB Digital
Reviews and Complaints

My tax professional for best of both did not do her job she did not put my refund on the right account she did not change my address as I asked her to do which I have proof an email my refund was supposed to be issued to my bank on June 2nd but wherever it was issued it was sent back to IRS supposedly on June 3rd it is now January 6th and with all the crap I've had to deal with I still do not have my refund two days before Christmas I got a check in the mail $1, 000 less than what it's supposed to be well I go to cash the check and the check is bad now for 2 weeks I have been on the phone non-stop online non stop at office is non stop missing work with no electricity in my house because of this issue and I've still yet to get a straight answer or to have any money in my hand which is my money that they're drawing interest on I had to do a refund Trace through IRS and H&R Block I had to also change my address numerous times through the post office IRS and H&R Block made numerous complaints about my tax professional Galen Woodridge I do not recommend her for her to all the sudden just stopped answering my emails at all finally I get my change of address to do my refund Trace through H&R Block bofi Federal bank and the IRS I get the check in the mail and the check verification ID is not valid they can't find the check number they can't find even the checking account that it came from so after going to multiple offices to get there and they're closed by customer service Representatives or supervisors 6 cases opened on my situation and no supervisors call me back I finally get an email from one of them saying to go to the H&R Block nearest me and fill out a client check replacement form and fax it in and I should have my money the same day on my Emerald Card well four days later I've done what they told me too I still have no money they still did not tell me anything they tell me their systems are down or they will make me wait on hold for an hour and then they hang up on me they can't give me any information I've explained my situation to at least three dozen people I've even spoke to supervisors finally one called me back this morning and says no you can't fix that you have to we have to have that actual check in hand so she proceeded to give me the address and the address of the Kansas City address which I live in Kansas City so I tell her it will why can't I just bring it to you I really don't want to release his check out of my hand and took me six months to get it I just need my money which is my money not your money my money she said oh no it has to come through the pill box so I've go to the post office I paid $22 to have the best postal service areas and make sure that it gets there and somebody signs for it so needless to say I do not have my check in hand I did every things that they have told me to do plus their job and now I've had to send my check off to them so who knows if I will ever even get my money this is 2015 tax return return I've been doing my taxes through H&R Block for the last seven years and the service customer service their whole system is pretty much messed up so sitting here and Kansas City was snow on the ground and no electricity and no money and no answers I really don't know what to do now it's very aggravating and stressful and it's caused a lot of issues I was getting an apartment but I went and applied for when I first got my tax refund I put the deposit down on it and as soon as I got my refund which was supposed to be June 2nd then I would pay my first last month's rent and move in well I've lost my $695 deposit because I didn't have the money to move in and they are not entitled to give you your deposit back and they do not care of your situation so I'm still sitting in this house that I've been trying to move out of now has no electricity not to mention it was the other and the time that I've taken off work to deal with this issue now an extra $20 to pay for Express mail I'm starting to think that then drawing interest off of me is their plan and see how much more money it can cost me is it even been worth 6 months 7 months of stress now

I filed my taxes at the washington branch in holland mi I have been with h and r block since I was 15 and this past year I got a letter my taxes wrongfully taken I got my taxes back thanks to a lawyer I hired but now h and r won't do me right and refund my money back on the service I never got I want the refund for my state taxes that where never put on my emerald card.

I have used hrblock for several years but this year I received a DVD that won't work on my computer because the resolution is wrong but it won't tell me what resolution to use. Then when I decided to download from the web I found out that they charge extra for downloading a 2nd time in case something happens that destroys my 2016 on my computer. So I really don't want to download online but I can't get my DVD to install.

I think my wife and I are going to be finding a new company to do our taxes. We've been going to HR Block for years and we spend over $400 every time which is fine. However, I went into an H&R Block office today because i needed a copy my 2015 tax return to send to the government so I went into an HR Block office and she charged me 20 dollars for a reprint that took 5 minutes. In the past if i ever needed a reprint it was done with a smile and for free. This representative Geovanna Ochoa ID 643811 seemed annoyed and on top of that charged me $20. You can thank her for losing our business.

I came to the Hr block in Matteson IL and they have only one person working in the office period! No one to help answer the phone or help with anything! I literally sat there for two hrs and waited with several other while one worker did tests, answered phones and everything else. Its obviously not her fault but very irresponsible of the company! I am seriously thinking about not even coming back to HR block at all!

I've used H&R Block for 12 years, always filing my taxes online. I just went to start my taxes for 2016 and went to review my taxes for 2015 and noticed a little box on my form that stated my taxes were not e-filed. I called them and started a file, but they told me to call the IRS to double check that they did not receive them. I called the IRS and they had received my extension with my tax payment but never my return. So I called H&R Block back and gave them my claim number, I talked to Andrew in the call center. He was so rude and condescending, spoke to me like I was a 3 year old and not a 42 year old woman. I informed Andrew to put into my notes that I would never use them again because of the way he talked to me. Not that there was a mix up with my taxes, but because he went out of his way to make me feel stupid. And after debating with him for a few minutes he made sure to tell me that all the problems I was having were my fault and if I had paid attention then I wouldn't be calling, like a 3 year old! Thank you Andrew for making my day worse!

I filed my 2014 return in one of H&R blocks offices at Bonita Spring Florida. The agent charged me 500 dollars plus 35 dollars for so called Peace of mind insurance. She efiled my return and it was rejected later that day, but she never found out or informed me. 8 month later I received a bill form IRS including 1500 penalty plus interests and other taxes that my agent at H&R failed to calculate. I thought my Peace Of Mind insurance would cover all of it but now after almost a year I've figured out that H&R doesn't honor its promise. They refunded the penalty after visiting their offices 100 times but not the interest or the $500 I paid to file. I always done my return myself and never had any problem what so ever. Only one time I trusted H&R, because of a long trip to Europe, and it was my worse return experience. My advice to you, Do it yourself.

They did my 2015 taxes, and I got $4200 back. Then 3 months after found out I was being audited, then shortly after was told I couldn't claim my child because I paid support for her in the tax year. I'm pretty sure this is something that should've been obvious to a professional tax company. Now the government wants HALF my return back ($2100), because H&R messed up! After arguing on the phone with them, they still won't pay for their mistake and say it's my responsibility to do so. How's that fair for me? That's what's why I paid H&R to do my my taxes so this wouldn't happen!

The best they offered me was to do my next years taxes for free, you really think I'm going to go back? I don't think so!

I am going to make this a very condensed version of my experience with h and r block.
You have been preparing my taxes for much of my adult life.
In 2014 you did them, I sent the irs my check and I thought all was well. I paid for them to be electronically submitted and for the piece of mind policy.

This year, about 4 months ago (2016) I started getting letters from the irs saying I had a bill for almost $8000 in penalties and interest for taxes that had not been submitted for 2014. After doing some digging I found out that the feds have my money, but no tax return to attached it to...
So I go in to my local h and r block for assistance. After looking at paperwork together the staff at hrb agreed the return had not been filed even though I had paid for you to do so and that the penalties and interest bill was yours to deal with per my purchase of the pom policy. Great.
Well, really, not so great. Your staff has not taken ownership of this and the manager in particular has been incredibly callous. I have been getting letters from the irs on a regular basis that have grown more aggressive. No word from hrb unless I called the office, only to be told not to worry; ignore the letters; that "you" had it under control. Please understand that this is a scary experience for any taxpayer. We are humans!
Today I got a certified letter from irs telling me that if the remaining bill is not paid by end of year, they will put a lien and begin seizing my assets.

So if you really look at these complaints you will have to call me and find out what is happening, then do the right thing.

Just know, it isn't good and I am not planning to let it go if the issue is not resolved as if you do care.

Best, carolyn

I have been a client with h&r block for may years. Every year I go and get my emerald advance to help with Christmas gifts for family and friends. So this year was no different. I went Saturday Nov 19, 2016. All to find out I was denied for the first time ever. It wasn't because of credit. It was because I didn't meet the projected income eligibility requirement. Meaning apparently I'm at a seasonal job or something. Maybe they can read my future and decide I'm getting fires or something.so I wouldn't be able to pay back the loan. (Is what the automotive system told me). I was like really?!? I have had the same job for 8 years and don't plan on leaving my company anytime soon. I have paid more taxes this year then last and I have even made more money. Obviously there had to be a mistake made some where. So called the main Office and of course there decision is final and can't be over turned. I do some Google research and find out I'm also pre-qualify at other tax offices. Thank you h&r block for having me go else where for my tax needs. You have lost a client that has faithfully done taxes with you every year. Going elsewhere for now on.

In march of 2016 I took our taxes in. Marion tolliver, pickerington, ohio completed them. My husband has been a columbus fire fighter for over 20 years. We have never claimed meals. Mr. Tolliver claimed over $3, 367.00 in fire fighter meals on our taxes. He never asked me for any receipts or amount my husband spends on meals. He also never mentioned this claim.

The prior year on our 2014 taxes (Independent preparer) we claimed injury leave due to burns that my husband sustained in a fire. That amount was $3, 369.00.

If you notice there is only a $2.00 difference in the amount listed. Your company said they will cover tax and penalties

I disagree. They need to cover the entire amount of $1023.91. I have no idea where he got this information from. My husband works every 3rd day, 24hours. They put $10.00 into a "kitty" for lunch and dinner. The average amount he would spend in a year would be approximately $1100.00.

Your employee blatantly falsified our taxes.

No, I did not pay for "peace of mind". I was told by many people that h&r block are professional, trustworthy... I'm sorry, I disagree. I have been sent from one person to another trying to close this whole thing. Everyone I have spoke with, penelope love, shera skaggs, all said I had a case and mr. Tolliver was wrong in doing what he did.

Your company is hiding behind words of "peace of mind". I am not the one who lied or with held information. I can't with hold anything when i'm not asked about specifics, such like meals.

I hope we can finalize this soon. I sent a letter out today with a copy of the irs paper.

I went in february 13, 16. Too fill my taxes and Dawn Rogers make 2 mistakes, she put the wrong account number and then in my address she never put my apt num. They send my the money on 26 oct but because if the apt error i never received my money and now they are telling me, that i have too wait 60 more days because of their error, i dont think soo lawyer time, please... dont ever go that place please.

My mother has brain cancer and we filed an extension with HR Block in May 2016 for a July extension. We contacted them in July to find out the status and found the local office in Bunnell, Fl was closed. So, we were referred to the main office in the area; So Daytona. James Hartley stated our original rep, Marilyn Combee was on hiatus and that he would find out where in the process my mother's return was. After several calls back and forth, he then failed to return several calls. Next, we went to the manager of that area office. Lori Smith stated she would help us and that "your mother doesn't owe anything." If they knew that, then why can't we get any information? We were then told that perhaps her information was in storage. We have tried to reach Lori unsuccessfully on several occasions after our initial call. Here we are coming into November and we still have no information as to whether or not the return has been filed, what my mother's status is and we are going to need to file for 2016 soon! What is going on?!

I filed my tax return for 2016 from h&r block. The file was completed on february 10th 2016 by charles brett. Along with filing my tax return, I had applied for itin for my wife as well.
Office address – 735 sw 185th, aloha, or, 97006
In may, I received a letter from irs stating that there were some mistakes in the itin application form for my wife and they have rejected the application. Also, since the itin got rejected, I received $600 less refund from irs.
I called h$r block office immediately and they gave an appointment to fix the issue and reapply for the itin. Next day I visited their office (10477 sw beaverton hillsdale hwy, beaverton, or [protected]) but the tax preparer told me that she would not be able to sign the itin application since she does not have the authority. I will have to go another day when proper authorized person will be present who can sign the itin form.
So far I have visited their office four times and no progress made till date. Neither the itin application has been sent nor has the amendment for $600 been filed. Also, I am not being able to send my state tax file since I have not received my wife's itin yet.
Whenever I am calling their office, every time they are saying that they will call me back but I never received a call.
These people say that they will guarantee of the maximum refund and accurate filing but I see that they do not have that much expertise. Also, they are very unprofessional.
Worst experience!

H & R Block Tax service filed an incorrect return to the IRS and Colorado Department of Revenue For Tax year 2015 for my nephew. When I called it to their attention, they had to file an amended return. The State of Colorado needed additional tax dollars and a penalty was assessed. The office at 4880 W. 120th Ave., Westminster, Co. then wanted me to provide all of the information that they filed. This information should have been in their records. They also wanted us to pay the penalty to the State of Colorado and then file a claim with H & R Block and in Mr. Emerson Ball's words, "see if it would be reimbursed". I have say that anyone that wants to use H&R Block for tax preparation needs to check out other preparation companies.

Filed federal taxes and state taxes (Dc, va and md) with h&r block for year 2015. [married filing joint]
Location: address: 2607 columbia pike, arlington, va 22204
Phone: [protected]
Prepared by danitza loya, senior tax advisor 5, h&r block, ptin: p00275140
The tax prepare called multiple times to verify part year status, was provided with all the documentations asked, and assured that the taxes will be filed separately. Me and my wife received a 10, 000 $ tax notice from dc, as the prepare "forgot" to check "filing jointly box". The tax notice has resulted in loss of credit score (806-680) , loss of opportunity to refinance primary residence with monthly loss of 200$ for next 1-2 years, 3000$ expenses in visa filings due to late applications, significant mental anguish. Very poor communication. Do not file with h&r, they are unprofessional.

Went in on April 5th 2016 to do my taxes...We agreed to pay with refund. I had also asked for some extra adjustments for previous years. They have been holding my 2015 taxes until my [protected] returns have been adjusted... There is a $20 difference in which I would have to pay hr to get my wife and I taxes submitted... The agent said I wanted her to hold off until the previous returns have been updated...This is not true...Why would I hold up receiving child tax credit when I know it could take 3-4 months to get the previous years sorted out?
And hr block claiming to be tax specialists..This is a joke...If they were as good as they say I wouldn't have to be going back 5 years to claim my portion of benefits that I have paid...Do they know taxes or just how to enter numbers...?
there has been almost no contact from them to me unless I called them multiple times... The settler Alberta h&r block is a joke... I will not be returning... I would rather pay the extra $ to have a real professional do my taxes... And actually know what they are doing... When you do business you pay for work to be done correctly and promptly... Neither of these are being offered to me but yet I still have to pay...

My best friend is in hospital and got cancer and he is not very well. I wanted go see him in hospital before he passed away. I called H and R block Chirnside Park and asked them if they did tax return straight away and I will get my money. The lady said yes so I want and got my tax return done. After finishing my tax return the guy told me 21 days. I have already contacted radio station and some TV channels about this matter. This is not the right way of doing things. If my friend passes away I'm going to take this matter to the court. I called the manager at Chirnside Park Victoria so many times to return my phone call and she hasn't. It's not very professional at all. I'm contacting the ACCC Australia for more complaints and how I was treated.

I had my taxes done by block north little rock arkansas 4/7/2015 as I usually do and later get a letter from the irs saying I owe them nearly 1500.00 for 2014 taxes. Well this can't be right because block did my taxes? I go to them to get the matter taken care of and am told because I didn't sign the peace of mind paper they can't do anything. I didn't sign it because they gave me a paper stating that they stand behind their work and guarantee their products and services. The employee did not include my social security on my taxes. I was filing three things that day: my father's death insurance, my pension and my social security. If I had not given the proper papers, or gave the wrong information, or had not come in with the papers, I could understand. However, I had given this (Person) everything she needed to take care of my taxes plus fees and now, block tells me they can't help or won't help by refunding me my 1500.00 and firing the employee. They attempted to send me my fees and my interest to make them feel better! Shame on you block! This is how you treat a customer and a former block employee! Shame on you! If 1500.00 is going to bankrupt you then "please" go out of business! Mary thrower