Hughes
Reviews and Complaints

WHAT A BUNCH OF WHINERS. CINDIE HARMAN'S COMMENTS SHOW THE REAL IGNORANCE. TEN YEARS AGO NO ONE EVEN HAD HOME COMPUTERS UNLESS YOU WERE BILL GATES AND THE INTERNET WASN'T USED FOR PERSONAL BANKING AND EBAY DIDN'T EXIST. DON'T YOU CONTRY PEOPLE THINK IT IS PROGRESS JUST TO HAVE ACCESS TO THE INTERNET? YOU WANT MORE? cINDIE HARMAN'S COMMENT IS PURE DUMB.

Your service is good enough to post an asinine comment. "Let's Get R Done?" What kind of idiotic comment is that? What is your problem. All marketers "prey" on people who have to buy their product. Think about hospitals and all service providers in high demand. If that is your only way to get online you should have thought about that before you were too stupid to move somewhere with no other alternatives. Did you not check it out? Are you unable to move to a less remote place? The idiot in this situation is you, not hughes net. As far as being regulated, they are by a little body called the FCC. So before you post and show your enormous ignorance, do your homework. Because you are not only ill-informed, but the Get R Done slogan is passe and you sound like some fool who lives out in the country and has too much time on your hands. Move to the city or shut your mouth. I'm sure what ever you are doing on the internet is as worthless as your comment.

Absolutly true!

Hughes Net preys on individuals that have to buy their product. They are a monopoly and need to be regulated... Lets Get R Done.

I whole heartedly agree! We have had satellite since it's inception here, basically, because nothing else is available. Since Hughesnet took over, this satellite connection has been a nightmare, including the implementation of the FAir Access Policy. Without notice they instituted this, and suddenly, if you did not have Windows or other downloads scheduled for 12-3 AM, your were slowed down to below dial up speeds for violation of this policy. I am waiting my contract to switch over to a new high speed local service. DUMP HUGHESNET!

This company is the greatest boon dongle I have ever experienced. Service (from Bob in Bombay) is WORSE than anything I have ever experienced. They give you case numbers, but require that each and every time you must repeat their idiotic “is the computer plugged in….good, now are there lights on your monitor” crap. I have an Enterprise system and I pay over $400 month. WHERE IS THE CLASS ACTION suit for this fraudulent incompetent lying cheating company?

I agree fully although my problems are with billing and customer service. My satellite dish was hooked up on 3/8/08 by a contractor who did a good job, everything works.

It took me only two days afterwards however to wish I'd never heard of Hughes Net. To add insult to injury it'll cost me an additional $300 to end service before two years.

I really don't have any other choice in the universe for internet service and I'm still sorry I made the choice! Anyone that wants peace of mind don't get Hughes Net!

I've been on HughesNet for 2 years now and my contract is finished. My problem is that I have no other recourse but to stay with them. I had my land line removed to eliminate the cost and thought satellite would be much faster.

I was wrong! HughesNet is so slow it's unbelievable. I thought it would help to upgrade so now I'm paying $10.00 per month more and there is not one ounce of noticeable difference. I wait up to 1-2 minutes for web pages to load (even with the upgrade!) and most of the time I get an error notice. We were told at the time of install that our dish was in one of the best places and rated very high on the scale for linking.

I'm paying $70.00/per month for this lousy service. I must be nuts! But it's too much trouble to get a phone and go back to dial-up which is probably faster!

I checked my download and upload speed at www.speedtest.net and the results were: download=419 kbps upload=380 kbps
No wonder I usually can't even watch a YouTube video without constant buffering.

I'm waiting for cable to open up here and I hope it's soon. I don't recommend HughesNet to anyone!

THIS COMPANY SHOULD BE ONE OF THOSE GOING OUT OF BUSINESS. THEY CAN ONLY SURVIVE BECAUSE THEY RIP PEOPLE OFF BY GETTING THEM STUCK IN BS CONTRACTS. WE'LL NOT ME! I CANCELLED MY SUBSCRIBTION. HAD TO PAY $400.00 TO DO SO BUT IT'S WORTH EVERY DIME. DIAL UP IS FASTER. AND THE FAP POLICIY IT TOTALLY BOGUS. FUNNY I HAD NO VIOLIATIONS IN MY FIRST 30 DAYS. PAID MY FIRST BILL AND ALL OF A SUDDEN FLAGGED FOR OVER USAGE EVERY DAY! AND YOU DONT EVEN WANT TO CALL CUSTOMER SERVICE. THEY BARELY SPEAK ENGLISH. THANKS HUGHES NET FOR SHOWING ME THAT CROOKS STILL EXIST. EVERYONE STAY AWAY AND THINK ABOUT JUST ENDING YOUR CONTRACT. THIS TYPE OF ACTION WILL HURT THEM. THE WAY I LOOK AT IT IS THEY GOT SOME OF MY MONEY BUT MISSED OUT ON AN ADDITIONAL 1600 THEY WOULD HAVE GOTTEN OVER THE NEXT 2 YEARS, PLUS ANY FUTURE BUSINESS, AND ALL THE NEGATIVE COMMENTS I TELL EVERYONE ABOUT THEM. THEY DONT WANT THIER DISH BACK THAT SAY HUGHES NET ON IT, MAYBE I SHOULD PAINT "SCAM" ON IT AND PUT IT BY THE ROAD FOR ALL TO SEE. STAY AWAY FROM HUGHES NET!

They are absolutely Horrible! The speeds are abysmal! You are right; Dial-up would be faster! And, unfortunately I am stuck until my "sentence" runs out! Why, oh why, did I sign on the dotted line?

I have been so mad from day one with Hughes.net. I had cable internet but when we moved we had to go to satellite internet and it has been so slow If I have been online for a long time they slow it down so you can't get online unless you are willing to wait hours for things to load. I thought I had unlimited access, I guess I do if I want to wait all day for things to load. I intend to go with another company as soon as my 15 months are up. Wish I had never heard of Hughes. net

Hughes.net is absolutely bottom of the barrel in service and they are so over priced it is not funny! They are THIEVES and the service is abysmal at best! I would encourage EVERYONE that can switch, to tell hughes to take a hike. I would also tell anyone even remotely considering the worst company on the planet to run the other way! Even Consumer Reports in a few issues back gave them the worst ratings on ALL points, that is ALL of the criteria they failed miserably. Hughes is the ONLY company I have ever seen get solid black marks on every level! They ste4al your money, they give zero customer service and their internet speed is little more than glorified dial up for 5 times the price! They know they have rural customers over a barrel because other fast services do not service the area, but in some cases with hughes, you would be better off with a pigeon carrying your emails to a fro!

I so agree! I am now writing to the chicago address as I was told on the phone, Before ordering installation, that the installation would be 298.00 and I would Never have to speak with india like i did with charter communications when the installer came out i paid him 274.00 by check and was told that was the entire installation fee well hughes charged my credit card 457.00 for installation and that was in january. I have been able to use my computer 10 times since jan. 2 2008 today is march3 and when i call hughesnet i am told "you had installation and "my supervisor will tell you same thing so there is no problem okay maam." It's terrible that my husband who is in a wheelchair and a homebound disabled veteran cannot even use the internet that we have been and continue to be grossly overcharged for as the system never works!and you are on hold for at least 30 minutes when you call them only to be told you don't have a problem, when obviously you do or you wouldn't be calling them and don't try to email on the rare occaisions you have internet access as you will just get an 800 error # and a message saying they are experiencing acceleration problems. Don't get hughes net you'll have better luck just driving to your local library even if it's a 50 mile drive believe me you will get there sooner than it will take you to get online at home!

Yes, Hughes is a joke. I have the pro package, which is supposed to be 2-3MB / sec. But I get about 80kbps during the day, and 1200kbps late at night. They told me there was nothing they could do, it's just too many users on each satellite. Slower than dial-up 95% of the time. Upload is never higher than 30kbps. Do not believe the ads, they are outright lying about the "fast" speed. IT IS NOT BROADBAND.

Help! Long Story story short I have been paying $60.00 a month since 2005 for dial up speed, now its even worse since I upgraded my Modem to the 7000 and my service to the PRO series.

Tecks are on there way to my location again at $125.00 a pop. my low down loa speed is 10 kbps my hight would be 600kbs.

my complaint are falling on deaf ears, Who may I contact to gain help.

Dheinsen@hughes.net
[protected]

New hughes.net customer; they are the same same same as all the other wireless radio tower I've had. There profiteering desires aim for the useer to call them always and often at technical support for prices that are deficient paying Hughes because of a chronic long term to be economic failure in our country.They have not planned on the CUSTOMER service, at all.Wouldn't recommend them over any other ignorant masked wireless service, they offer no more.Satellite has been not a 'trigger word', neither for along time and won't be for a longer time.

Oh, I have also heard that AT&T satelite has amazing speed, My neighbor has it and he can play Xbox Live on it

No matter what, you will never be able to play Xbox Live or PSN with Hughes.Net or any other kind of satelite internet. It doesnt matter if you have the platinum package or what ever the high grade package is because that just adds to your total number of packets(the total amount of data you can use). It still has to travel to that satelite up in space at the same speed as it would the low end package deal. But yes, I have Hughes.Net, and I'm satisfied by their service. You can download at a pretty fast rate( I live on a 1000 cow dairy in the middle of nowhere so that is my reason for saying its fast)

For the love of God people, if you need internet service go with any other company than Hughes net. They price rape you from the start, charge hidden fees in installation, such as a post when you want it mounted on the ground ($125.00!) Expect the bill to be twice as expensive as cable; it's just a joke. Every single person you talk to gives you different information if you can understand them at all. I have yet to get a person that can speak fluent english let alone understand it! Expect to repeat yourself at least ten times. Also expect to find out three months in that you are locked into a two year contract, and that the "unlimited access" really means that you have a daily cap on just how much info you're allowed to download! If you go over your so-called fair access limit for the day, which is a fun filled lagging 200 megs, just shut the computer off because it's worse than dial up. This company needs to be reported by every person that has this service to the Better Business Bureau for false advertisment, and all around poor service. This is not high-speed internet! I would not recomend this service to my worst enemy.

hughes sucks...i cant get on live at all..i mean i can connect..but i cant get any games..and i know even if i did it would lag big time...this is worthless...

THEY SUCK! I average about 30 minutes of usage per week. I pay 59.99 each month. I paid $900.00 for the installation in 2006. And they say it is because I have extended my usage? Sorry but what usage? I cannot even access the internet with Hughes 99 percent of the time. They told me by leaving my computer on and if it does automatic updates that that applies for usage. WTF? WORSE YET, I call customers service and get people who cannot speak English and they end up hanging up on me!

HORRIBLE SERVICE is an UNDERSTATEMENT!

thats satellite for you (which only exists for people who dont have proper infastructure in their area and and stuck with dialup)

better than wildblue though- they fap you for a month once you go over. not a single sat internet provider that doesnt pull this stuff-they launch a satellite able to handle so much and only so much and then over sell it by 10-20 times..that is when this crap goes into effect. satellite will lag naturally (given the distance not a company rip off) so even if you didnthave the limit it sucks for real time apps like online gaming/voice/cams/etc..

Now I understand all that and make due best I can with the limit by using a download manager timed to start at 3-6 in the morning (2-5 central) as that time is unlimited.

These are the things they do that gives me a stab stab complex though

-When you repeatedly use a source or get about 2/3 your daily limit they cut the speed BIG TIME (non fapped but you still can- which means lots of broken/interupted downloads)

-They do not honestly mention a recovery rate or provide you with any information about how much you have left/how long before back at full speed.

-They short you on usage.

I am stuck with them and wish they would offer an unlimited usage package or something because paying this amount to be unlimited I would rather pay double and not have to do all this crap.

yup yup, same ol' ### man, ### the hughes. i live in the ###in boonies, and love to play some bomb ### online games...(MGS4)... but i get laughed at constantly and booted off most of the games cause of the horrible laggin ya know, they really do need to change some thing-

hughesnet does suck real bad, i mean you lag so bad on every game its not even funny. I have an xbox360 and i live in the country and i love playing videogames. Its sad when i have to drive 30mins into town to go play online at my brother house who has roadrunner. Hughesnet sucks and ther damn commericals are straight ###. "Highspeed Internet Unbounded" ###. For everybody considering to get hughesnet dont trust me. Just wait tell dsl is availbe or move closer to town or in it so u kan get dsl. Cause the internet sucks. and ###ing first of the bat they shouldnt be giving us a bandwith limit like where a damn child or something. We should be able to download as much as we wont wen eva i mean we are already paying you an as of money just to keep u runing ###ing $60 a month for ###. So everybody if you love fast internet like i do or love playing games online wid out lag so u can get the full experince wait or move into town. TRUST ME YOU DONT WANT THAT ###!

Finally I find people who share my pain. I live in an area where nothing but Hughes Net works and I love Xbox 360 and playing online. It sucks so bad, there is an automatic 5 second lag on all of my games when I play online. Hughes Net needs to figure something out to help out the online gaming community, whether you play MMOs on your computer or play Xbox live like me or any other online gaming. So keep fighting and I hope there is a change soon.

Help! Long Story story short I have been paying $60.00 a month since 2005 for dial up speed, now its even worse since I upgraded my Modem to the 7000 and my service to the PRO series.

Tecks are on there way to my location again at $125.00 a pop. my low down loa speed is 10 kbps my hight would be 600kbs.

My complaint are falling on deaf ears, Who may I contact to gain help.

Dheinsen@hughes.net
[protected]

They are scamming so many people with false advertisement, and misleading you into signing a contract with them after they have you installed. The service does not work right, and they want to charge more if you cancel. Very bad service

I have Hughes Net at a business. My installer came and installed my modem. He didn't even attach enough wire to set it down table height and my wire is in the middle of my wall instead of by a door or somewhere less noticeable. My internet is used maybe an hour a month-anyway the modem didn't work within a short period of time. I had to return it. Last week I had a rental in my building whom I had assured that I had internet. When he tried to use it, it wasn't working. He knows a lot about computers so he and his friends thought they could make it work. WRONG! I might mention this was the groom on his wedding day setting up for his reception. We call Hughes! His friend was on the phone maybe being put on hold 40 out of 45 minutes---no help! So then they tell him that that there is a problem with the billing and he gives the phone to me. They had just taken a payment from me on May the 29th by their records. They had terminated my service? I'm in a quandry about what has happened, and they charged me $365.00. The people couldn't speak English or understand it well at all. I paid the money though I didn't want to because I had promised that I had internet and had to deliver. I have NEVER had such bad service or as an un pleasent experience. I have been on the phone with them over one hour and 40 minutes today still haven't resolved it. I have been put on hold, transferred, and the call dropped all this time . I have also given the same information at least six times to people in India and the Phillipenes. I now have someone working on it and have left a message on the internet to their company and they are suppose to be working on it. At this time they have been taking my payments and also terminated my service without my permission. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH!

I am going thru the same situations as all the other unfortunate people are. Got Hughes Net because of where I live. Was not informed that you were under Fair Access Policy and when you have used your little bit of download time, your service comes to a halt and you can't access e-mail or even do any searches. Of course when I called, talking to someone from India was fun. Do I even understand what he is saying? NO..I'm no computer geek and certainly do not understand computer lingo. BUT, I do know that Hughes Net is not cheap by any means and when I called to find out how to cancel my service, I was told I had 6 more months on my contract and would be charged $400.00 for early termination fee. What a rip-off! Would not by any means recommend their services to anyone. This has truly been a nightmare from which I don't see awakening from..

I have just received an 'unsubscription success notice' from Hughes, as I got truly fed up with hours spent getting service trough taking to people in India who seem to believe they are speaking English.However, through the mail I received a notice from a collection agency RE HUGHES NETWORK SYSTEMS INC claiming that I owe them $278.71.I Emailed Hughes, point out that they had never sent me such a bill and that my unsubscribe date was just beyond the 24 months of the modem upgrade contract. So far no reply from Hughes and I do not look forward to more dealings with their telephone roulette systems. Concerning my internet connection I'm fortunate that I now have a line of sight connection to a tower through "Unwired West" a local provider near Eugene, OR. Tom Sharples, tdess@aol.com

I signed up for hughes service after they promised me thar it would work with voip, which it does not run fast enough to susport.this discussion wsa recorded by thier sales dept, who later told me that it would not support voip, after i complained about
they or charging me for the install fee, and i have to ship back the hard ware to them .
I am turning the complaint over to the Attormey General Of Ms., and am going to start a class action suit against Huges for false advertizing over the tele phone.if you want to join in email me at frankwp 33@aol.com .wish me luck there is a rumor that huges is boycotting Glen Beck !

I need the address so i can send back the equipment because i have canceled my account./

I also was a victim of Hughes Net. I have never in my life been subjected to a more Mickey Mouse outfit than they are. You are charged $75.00 a month for nothing. You can not download a program as you will exceed your Fair Policy Act, which they do not inform you of. I wish I had been able to see these complaints before they suckered me in. Is there anyway to get out of the contract without going bankrupt?

We were one of the first idiots to sign up with Hughesnet paying $1500 over two years, back when you had to pay for the dish and an extra $125 for installation! Compared to dial up we thought it was great and had no problems, I even worked with a VPN on it. Slow albeit but it worked. Then last year we upgraded the moden and since then we have been unable to download any files as all are being truncated and therefore come across as 'corrupt'. We got a new computer and have not been able to do any downloads including updates since we got it. We have just found out that it is Hughesnet that is causing this.
If you desparately need to get away from dial up and have not other options, then you do not have much choice but to get satellite, which i still can't believe in a country where technology is king! This is an expensive option, but one we decided was worth it at the time as i wanted to have the ability to work from home a little. Now we would do anything to find another service. You cannot watch movies, consider using VOIP or any other services that would make communications cheaper and easier to use. Satellite is very limiting and it is as fast as the ads make it out. We were unaware the so called Fair Access Policy, which is really ridiculous. Customer services is not a known feature at Hughesnet and you do for the most end up talking to India or Pakistan, not that up on the accents. They also are not very knowlegable.
So, do not buy unless you really have no other choice!

When I first got Hughesnet as they advertise being the best service better than DSL - I did not know that my son was not going to be able to play with his X-BOX LIVE - me as a mother of course its extremely important to make my son happy - Hughesnet NEVER advised of this before signing the contract - I am in the professional plan which is $69.99 plus I was just aware that they also charge an additional $30.00 a month just to have the modem - $100.00 to have this horrible internet service which slows down every other day because someone gets online often - this is not counting that you can't play any online game - PLEASE DO NOT GET HUGHESNET IF YOU DON'T WANT TO BE LIED TO LIKE I WAS...I DON'T RECOMMEND THEIR SERVICE AND THEY ARE NOT BETTER THAN DSL

I am not happy with Hughes. Every time I call, I can't get anyone I can understand. I have slow days more than fast days. In the beginning, we had trouble. The first call to find out if I wanted it, the girl give me a quote as low as twelve dollars. I hung up and called again within the next minute, and got another guy who said he would give me a deal and take off a hundred dollars installation fee. Then I hung up again just to see what the next quote was and this guy said ninety-nine dollars. That's it and asked for my social and credit card number, I told him I didn't want to give out over phone. But I wanted the internet. So I did anyways and ask how much I was going to be charged, and he said just ninety-nine dollars. The next day, I check my bank account, and they had charged me $181.32 and they never told me that quote. I never give them permisson to deduct that amount out of my account. I called and was sent to, (I am NOT exagerating)8 different telephone numbers before I got to the last one, they sent me to the person I talk to first! This is the worst service I have ever received, and not honest about much of anything. I also was told that If I send it back, I would not be refunded the $99 dollars, and that the installer was suppose to tell me that! On top of that, the installer was late and in a hurry to go referee a ballgame! I keep asking myself, WHY?WHY?WHY? didn't I see the signs and why didn't I know about this page?! GOODLUCK ON THE RIGHT DECISION!

I have now been on the phone with HughesNet for one hour and 3 minutes. going to post on any site that I can how horrible Hughes Net internet is and good luck getting and service. The last time I called in it took 4 calls (disconnected during transfer 3 of those times) with a combined time of 1 hour. They have actually said today that if response time to pull up an internet site is UNDER A MINUTE then it is acceptable. When I disagreed the young lady put me on hold and I have been that way for 17 minutes. She does not understand english really well and doesnt read her script well either but is better than the last time I called. They will not let me out of the contract even though to pull up Yahoo takes an average of 40 seconds, dont try to open an email. They just came back on the line to transfer me to advanced tech support and if am not disconnected it only took one hour and 8 minutes to do that!

We have had a horrible experience with HughesNet! We were told that this service was just like high speed internet and that we could cancel at anytime if the service wasnt right for us... that was NOT the case AT ALL! They lied about everything! We could not get the service to work at all after the 1st month.. i called and spoke to them about it i bet 100 times (none of the people i ever spoke to could speak good english) they constantly gave me the run around! They then told me that you only had so many mb or gb per month and that there was a fair access policy (which i never heard anything about when they signed us on) they said i was using my minutes but it was using my minutes tryin to get anything to load at all.. i couldnt even get the main home page to load.. then after a storm one time (i believe it was hit by lightning) the box stopped working at all, the lights wouldnt even come on... they said it couldnt have been lightning but when they installed it they put the satellite on the roof and DRILLED A WHOLE THROUGH THE SIDE OF OUR HOUSE (SIDING AND ALL) for the chords, it wasnt grounded at all... The only way they would send somebody to my house to look at the box was if I paid a very large fee for them to come out... after being sooo aggravated paying 80 bucks a month and not being able to use the internet at all I told them to just cancel it! They told me that if I canceled i had to pay $350 fee for breaking my contract... then i had to mail the equipment back or they were going to charge me another 300 bucks... I had to get on top of my house to disconnect a piece from the satellite and mail all the parts back, they wouldnt send anybody out to get the part off the satellite unless I paid yet another fee for them to come out and do it! It was a horrible horrible awful service that I wish I would have looked into a little further before I got it... It is the BIGGEST MISTAKE I've ever made to get their service and I WOULD ADVISE ANYBODY AND EVERYBODY TO STAY AWAY FROM HUGHES NET! AVOID ANY SERVICES WITH THEM BECAUSE THEY ARE NOTHING BUT MONEY HUNGRY ###S AND THEIR SERVICE IS A COMPLETE JOKE! EVERYBODY: PLEASE, IF YOU ARE CONCIDERING HUGHES NET DO YOUR RESEARCH BECAUSE IT IS A HORRIBLE SERVICE THAT SHOULD BE SHUT DOWN! THEY LIE ABOUT EVERYTHING TO GET YOU TO SIGN ON AND THEN ONCE YOU ARE SIGNED ON THEY TAKE YOU FOR EVERY PENNY THEY CAN GET OUT OF YOU! I REALLY THINK THAT IT IS UNFAIR WHAT THEY ARE DOING TO PEOPLE AND SOMETHING SHOULD BE DONE ABOUT IT! THEY REALLY NEED TO BE INVESTIGATED!

I am so glad I read this first Hughesnet was very evasive with my questions so I did a quick internet search actually while I was talking to the rep on the phone.

He offered me lease equipment or buy so I said lease he then said ok we guarantee parts on all leased equipment I said so you send me the parts he said no we send a service tech that is local to you I said who pays for that he said we pay for all the parts so do not worry about it...Talk about evasive I then said who pays the service tech again he said with the lease we will pay for all the parts that go wrong again I had to repeat myself who pays the L-A-B-O-U-R? I was told that is not covered by us you pay that so I said well how do I know your units are good everytime I have a problem I am going to be charged by the hour by a service tech that could go into hundreds every month...

He said Sir when you buy a car its as is right it works the same when you get the equipment... I said WHAT! Its leased equipment not owned... He said ok its like when you rent a car you need insurance right? I said it has nothing to do with renting a car if it was a car I would pay for insurance but I am leasing ok if I lease a car and it goes wrong its FREE To fix...

I ended up saying forget it

I'll toward this conversation to hughesnet.

###? I didn't know your mom worked at HN too!

That just shows Hughes your great personality and by the way ### I got the full credit. From a true customer rep. have a miserable life in your miserable job

In response the post by FS: Dont forget to mention that you were explained that there was a 30 day cancellation policy. You waited 7 months to cancel the acct and expected Hughes to waive the termination fee. I apologize if you feel like I was rude, but you were quite the [censored] yourself. You get my bees with honey that vinegar. I would have been more that happy to help you, but your attitude was ### so I decided not to. Next time you think about that when you call and speak to a customer service rep.

HUGHESNET SUCKS AND LIE LIKE A CHEAP RUG. I CALLED AND TOLD THEM I NEEDED TO VIEW MY PROPERTY THRU REMOTE CAMERAS, THEY TOLD ME NO PROBLEM WITH UPLOAD AND DOWNLOADS AND THEY'RE SYSTEM WOULD BE ABLE TO DO THIS. IT DID NONE OF THIS. WHEN I CALLED AND TOLD THEM IT DOES NOT WORK THEY OFFERED 3 MONTHS OF FASTER SPEED AND THAT DIDN'T WORK. FINALLY WE WENT WITH VERIZON HOT SPOT AND IT WORKS GREAT! WHEN I CALLED AND ASKED FOR A CREDIT THEY TOLD ME IT WAS 295.00 TO CANCEL AFTER WE JUST SPENT 700 PLUS DOLLARS ON A SYSTEM THAT NEVER WORKED. THEY TOLD ME THEY NEED TO HEAR A TAPE BEFORE THEY GIVE ANY CREDITS EVEN THOUGH THEY SEE WE NEVER USED IT. THEYR'E CUSTOMER SERVICE REP AYISHA WAS JUST PLAIN NASTY AND FOUND GLEE IN THEYR'E ATTITUDE. TERRIBLE COMPANY

Hughesnet is a disaster and I'm shocked that they are still in business. I moved from Oregon to New Mexico. I didn't yet know about Windstream (which is relatively great). Hughesnet hires out...subcontracts out...private installation people. On 3...THREE separate occassions, these private contractors never showed up. I waited each time on my porch for about 5 hrs or so. Subsequently, for the first 10 days I was in New Mexico, I had to stay in a motel. I teach online and would have invariably lost my job, had I not stayed in a motel. So all told, Hughestnet cost me about 600 between motel and general expenses. ctually, it was more...probably around 850. On three different days, these imbeciles didn't show. The individual contractors that Hughes hires out are incredibly unreliable and incompetent. The [censor]s are TERRIBLE. DO NOT USE HUGHESNET. GO WITH WINDSTREAM. YOU WILL BE SORRY IF YOU USE HUGHESNET.

I have been waiting for my rebate now for 3 months they hurry and take their money out of my account hell all i want is my measly 100.00 rebate and you dont have any choices when you live in a rural area thats why they charge so much because they no they can get it this service sucks i dont care what anyone says.

I've had hughesnet for about 6 months now and I would NOT recommend it to anyone. I keep hoping DSL will eventually be available to me and I'm going to dump Hughesnet like a bad habit. I know I'll probably have to pay a termination fee, but it'll be worth it to get away from Hughesnet!

I have always been happy with DirecWay / Hughesnet. Their service and equipment worked as I expected for many years. Anytime a service issue would arise they handled it within 5 days max. at my house.
My problem is with the new fair access policy. There is nothing fair nor unbound about this. If you go over some obscure limit within 24 hours, you loose service for 24 additional hours.
I use my service heavily 2 days a week. The first day all is well. The second day, snail service. God forbid, I need to take a university test online, the second day. Three times last semester I had to retake a test because of Hughe$Pot. The professor said that it is my responsibility to provide a reliable internet connection. I pay for Hughe$Crap and I have to go 20 miles to take a test at the library. The library uses cable.
All in all for me, HughesNet was GOOD until they became FAIR. Now they are just plain FAIR

I just had the exact same issues (and it's 2011) so i guess the network engineers at hughesnet/dway need fired because their service is still the same quality as it was 3 years ago. haha I even talked to a pouty lame [censor] named mike in level 3 support who tried to tell me that packet loss was normal (45%) for satellite. So .. when your service simply doesn't work 45% of the time -- that's normal. He insisted that I just needed to get used to [censor] service because satellite is only for people who can't get anything else. What kind of sales line is that? Speaking of sales pitches .. hughesnet says that they have some latency issues but in their advertising it is supposed to be like 1/2 second because the signal has to travel 45, 000 miles (at the speed of light) and by my calculations that's more like 1/4 second (45k/186k) but (I think out loud to myself) isn't low earth orbit more like 1200 miles maximum? How far away are these satellites anyways. Ironically, my super salesman in the tech department at hughesnet informed me that packet latency is acceptable anywhere from 2-3 seconds. So let me get this straight .. normally internet communications will have a latency of 25-100ms so after a three way handshake and a GET request and then a response from the server, we have between 125ms and 500ms (1/2 a second) to receive a completed response. However, it should be noted, that mike from hughesnet thinks that it is normal to have 15 second response times and we are assuming here that our requests are simple ones and didn't need to be fragmented into multiple parts adding several seconds (up to 6 with packet verification). How can service be so crappy that technical support says that unless we have a specific error then we can't resolve your problems and significant packet loss and latency issues aside (because we can't fix those) we need something real that we can blame on your browser or your router or on other parts of the ever so mysterious internet that are obviously completely out of our control.

I am on the phone right now with level 2 tech support. After 3hours of asking why my telnet and ssh session to my office server(s) ( with 4 different internet server providers on 4 different gateways ) are being dropped after 15 seconds from when i login to them. I am told that they do not support telnet or ssh. I am like WTF are you talking about. So I ask Robert the tech to speak to a supervisor because that is not the answer you give someone like me who has 15 years working as a Network Engineer.

So I said to the supervisor "What a bull#&*$ answer I just got from your tech, let me ask you a question do you support ping? I am getting a 42% packet loss right now Your own diag software in YOUR #$&*(%^% Receiver OS has ping are you going to tell me that you don't support ping?" "Please don't tell me that... because the people in Maryland are gonna look dumb when they get notice that a lawsuit has been filled against them for what you have said.."

So the super took a look and he is like damn you got a 40% packet loss here.. Guess we will have to look at seeing if there is a bigger problem that is going on.

So mike at level 2 HN tech support. You piece of lying buck passing crap. Realize now that not every call can BS'd through. Get out of the business.. You don't know what your doing. Your just a little punk answering the phone like a front desk cutie at a office.

Hey dude above me ^, I understand(but find irritating) the need of the FAP, but the whole speed thing is outrageous. I have the 1mbps plan, and most of the time I'm getting 500kbps... Maybe! If the limitations are that bad, then they shouldn't claim the high speeds in the first place! "You get 2mbps download. Haha, just kidding, you only get 750kbps. Deal with it or fork over $400 to cancel." I bet that's what the tech support is saying if they spoke English. -_-

FYI...I have read through some of the complaints against the HughesNet high-speed internet service via satellite and have come to the conclusion that most folks don't really understand how the system works.
First of all, it is not able to compete with the speeds or usage that the cable or dsl services offer. A satellite based system has restrictions that simply must be dealt with. As far as the restricted usage is concerned, if everyone was allowed to download as much as they wished anytime they wanted, it would bog the entire system down and interfere with everyone elses abillity to use it. But did you know that you can download as much as you want from 2am until 7am? That is because most folks are not using the system at that time so you cannot interfere with their usage. Did you also know the only 5% of the cable users use over half of its bandwidth? Hughes is simply trying to be fair to everyone. If you want to download more...then purchase a higher package. If you go over your usage, then you are slowed down for 24 hours only, then it picks back up again to its regular speeds. Hughes has improved the system as technology has improved over the years. The HN9000 has none of the issues the 6 and 7000 had. If you have had the system for a few years, it is worth the upgrade. If you upgrade, then cancel your old account so you don't get a double bill. If you do get a double bill, then they will correct it. Hughes has NEVER raised their package rates...NEVER, yet they have raised the speeds several times! I really cannot believe the silly complaints I have read on here. Sometimes the customer has to take some responsibility for their actions, computer operations...and deal with the fact that if you live in the country, then you have to deal with certain things. The satellite dishes allow us to access tv and internet sites that everyone in the cities have.
I agree that dealing with the folks in India can be difficult, but use some patience and realize that no money is made on the Customer Service Dept. Hughes is simply trying to kep costs down so they can keep the rates down.
Finally, I would like to state a simple fact...order from your Local Dealer and be aware of what you are ordering. The most important factor in your satisfaction is the Tech that installs the system for you. He/She is the only person you will see face to face. If the install is good and solid, then chances are you will be very happy with the service. But ifyou have a million Customers, you are bound to have a few that are not happy.

I am a HughesNet Tech, and I have seen the satellite industry grow and change and improve over the last 15 years. It is only getting better.

I agree with you 100 percent, no download limit when I signed on with them and then all of a sudden they have a Fair Act Policy limiting your usage, I think there is enough of us that have been screwed by this same BS that a good attorney could file a class action lawsuit against Hughes Net and get some of our money refunded and the attorney could make enough to retire.

you should get a mac in place of the dell. lol

DIRECTWAY/HUGHES NET SUCKS!

Ditto to all other complaints here. Want to know how to change it? Dump them, as I plan to do soon as I get my ducks in a row! Thats how you get things done wherever you live. When it costs them money, things will change. I got by without internet for 40 years. I think I can still. I cant hurt this company, but, damned if I'm gonna help them anymore!

I suggest if you are reading this because you are as dissatisfied with HughesNet as much as I and these other disgruntled people, YOU SHOULD DUMP THEM TOO! Why pay for lies and scams?

We have to stick together as consumers!

worse company ever hughes net is a scam

Absolutely correct, worst service I ever had! Service restores on bill pay, then exceeds limit by end of day. Computer crashed and I had to use my free restore token and purchase 2 additional tokens @ $5 each just to reinstall my Microsoft office and this was just in a 10 minute period! Now I'm back to where my pages will not even load! Ridiculous, I wish I had service as fast as dial-up! Haven't had a land line in over 15 years but I have no choice, I just cannot take this crap anymore, tired of fighting with it...

I'm not getting the service of HughesNet they had promised. HughesNet sucks. Actually that's how I learned never to trust advertisements. I was encouraged to have their service... until I found out how terrible their internet was. It was incredibly slow. For the first sattelite internet provider, it's the worst internet provider ever. I'm glad there are many more internet providers to choose from other than HughesNet in my area. I can't put up with their awful service anymore. The internet would speed up at times but most of the time, I don't know what they do but my internet speeds are decreased like 1/3 of the speed I'm supposed to be getting with a NORMAL internet service. Yea! HughesNet is not a normal internet provider! In fact, I've never even HEARD of HughesNet until I saw that commercial. Not many people even have HughesNet anymore!
I kinda even knew this would happen because HughesNet is not popular. I never even see the commercial anymore!

HughesNet is a bad choice. If you are using HughesNet it's recommended to switch to another provider (if there is one). If you don't have problems with HughesNet, you are most likely to in the future as I've found millions of complaints about HughesNet on the internet.

I hate Hughes Net it is the biggest bunch of bull crap I have ever seen. It is very expensive and it sucks all the way around, I know I have had it for a long time and I should be getting close to my 24 month commitment, can't wait until that is up, I guess I will just live back in the sticks with no internet service. I am tired of being screwed by them. I have never seen the beat, it is 2010 almost 2011 and where in the heck are normal DSL providers!? Jeez ppl this is crazy it's like we are discriminated against because we like living in remote private areas. I can tell you this, I closed down my bank account so they will not get another payment that way. I do not know what will come of that, but I will tell you one thing, like I have said before HUGHESNET SUCKS!

i have had hughsnet for alomst 2 months now and the first day ig ot it i did not know of any threshold... when i signed papers it was not in it I had now idea i was on the internet for 3 hours and thougt my intertnet was screwed up.. I called tech support they explained it was not there faught then talked to someone in trch support which told me the same then if u r able to get them to transfer u there I got to talk to advanced tech support and after talking to someone In AMERICA! I was thinking finally! ENGLISH! they explained the whole deal to me told me they were located in florida any other support or tech i talked to was in the Philapens! The thing I dont get is they say they can not reset the threshold when u call them BUT I TALKED to someone in america adn was talking to them for 3 mins and they asked me if my speeds were actng right! adn asked me if it still sadi threshold was up adn when I responded NO! THEY TELL ME THAT MY THRESHOLD HAS BEEN RESTTED! WHAT? Now if I have a problem and I call they say its not possiable and they tell me I can not be transfered to advanced tech support! Hughsnet is a RIPOFF cant wiat for DSL or CABLE to come in my area and thell htem to ### OFF! CORYDON, IN

We started with the home plan and had to upgrade to the pro plan in order to get anywhere close to acceptable service. Now, with the pro plan, we are CUT OFF ALL DAY LONG. We have service from about 7 pm until the next morning when it is cut off again.
And this is the pro plan.

WHAT THE HELL HAPPENED TO U.S.A. YOU CAN'T EVEN UNDERSTAND C----- JOCKS

4-8-08
My dish has not worked since the day it was installed
its a pice of junk . Think twice befor giving your money
to these crepes because after install all you have is
another pice of junk in your yard and they will want you to pay every month or it will be on your credit. They will
not fix it so save your money
rip offs
DENNIS DORVEE

yea i hav hughesnet the basic plan it sucks if any1 knows how to bypass the fap thatd be great email me...

DON'T BUY THIS SERVICE! JUST DON'T DO IT. SLOW SLOW SLOW. TOO EXPENSIVE FOR SLOWER THAN DIALUP SPEED. Aside from that - tech support is RUDE RUDE RUDE.
What a waste. Competition makes the world a better place. This company will hopefully fade into oblivion once a competitor is able to reach some of our more rural areas.

found out there are 3 sat internet companies hughesnet,wildblue,& starband
both of which have bigger & better FAPs over hughesnet
bottomline hughesnet customers are getting screwd royaly on the FAP (go figure the bigger of the sat net companies smallest FAP Threshold)

(excerpt from starband FAP)
Please note that the FAP thresholds are only monitored between the hours of 6:00am and 12:00am.

Nova Pro [protected]/128)
Download Threshold (rolling 7 day period) - 1600 Mbytes
Download Recovery Rate - 150 Kbps
Download Exit threshold (rolling 7 day period) - 1024 Mbytes
Upload Threshold (rolling 7 day period) - 400 Mbytes
Upload Recovery Rate - 56 Kbps
Upload Exit threshold (rolling 7 day period) - 275 Mbytes

Nova Pro 1500 (1.5/256)
Download Threshold (rolling 7 day period) - 4000 Mbytes
Download Recovery Rate - 400 Kbps
Download Exit threshold (rolling 7 day period) - 2750 Mbytes
Upload Threshold (rolling 7 day period) -1000 Mbytes
Upload Recovery Rate - 96 Kbps
Upload Exit threshold (rolling 7 day period) - 700 Mbytes

Customers who are close to exceeding their assigned bandwidth usage for a rolling period of seven days will be sent a warning message via a web message and via their StarBand email account. Customers who exceed their assigned bandwidth usage for a rolling period of seven days will again be notified via a web message and via their StarBand email account. The web message will specify that the customers’ speeds will be temporarily reduced until the customers’ seven day rolling average drops below the ‘exit limit’. The customer's normal high-speed access (as specified in the customer’s contract) will be restored after that time period. Because there is a seven-day monitoring period, customers are not penalized for one-time or occasional bandwidth bumps unless the total for the entire seven days is very high. In addition, customers get one free pass to remove the restriction by calling StarBand customer service and requesting a restriction removal. Customers who repeatedly use excessive bandwidth and have received multiple warnings may be suspended from using StarBand services for a specified period of time.

http://www.starband.com/acceptableuse.html#fairaccesspolicy