Huntington Bank
Reviews and Complaints

My name is Tim Backs and my wife and I own a trucking company and have an account in one of the First Merit banks that you just required located in Holly Michigan. Last week I deposited a fairly large amount of money into our business account. We were told that we would receive credit for the check on a prorated schedule and it would take five business days to get credit for it all. This was OK to us because if we only received ten to twenty percent of it we would be just fine. After all the deposit was just shy of $100, 000. Yesterday one of our trucks broke down and we needed the funds to fix it. Nope after several business days we had not gotten even ten percent of the full amount. So my wife called you guys and the guy at the Holly branch told her that the problem wasn't with you guys it was with the bank that the check was written on. So I called my attorney and had him sort this out. Sort it out is what he did. I had an email sent to me by the bank that you were claiming had red flagged the transaction. The email was a copy of the electronic transfer of funds from their bank into yours dated the same day that the deposit was made. Your bank had the money minutes after I deposited it into our account. Instead of being honest about it your people lied about and you have had the use of our money for the past week while we have had a truck broke down with no way of paying to get it fixed ! The real funny part about it I received a call from your investment advisor wanting me to let you invest the money for me. You cant be honest about where our funds are do you think I'm going to let you any where near my investments !

I paid off my car with an insurance and there ended up being a $4000 overpayment that was supposed to be refunded to me. It was a horribly long process which I was LIED to about. I was not told it would take up to 20 days. And why the hell does it need to take 20 days?! Plus I asked them to fax me a copy of a letter saying that my car was paid off and they refused to with no good reasoning. I will stick to my small town banks!

I deposited a check. A hold was placed on my entire account. I inquired why the hold was placed when the funds were cleared from the issuing bank. I can not get a straight answer. My friend has an account and her funds were available the next day.
Not only were funds placed on hold I can not access any money from my account. I was told to contact the issuing bank. I did. I was told to call the branch. I did. I was told to call corporate. I did. I was told to contact the hold department. (They don't talk to customers)
I have been yelled at, belittled and hung up on by the local bracnch and corporate customer service.
At this time, I just want to take my money out and close my account. Yet, I can't because "the check might bounce" is the newest one. Even though you huntington bank have the funds! And have told me that you have the funds, yet don't know why my account is still on hold. This has been going on since 1/18/17.
The funds may be available on 1/27/17 is also the newest even though the funds were released from the other bank on 1/19/17. How do I know this, because my parents who wrote the check physically went to there bank and had their bank call my bank. And the check from the same people that went to my friends account was cashed with no incident!

Today Tuesday, 1/17/2017 I went to the Eastcastle Branch at 1949 44th Street SE Grand Rapids MI 49508 . The women who helped me told me I could not deposit 200 and the rest back in cash from a 800 dollar payroll check from Pizza hut. I've Never had this issue at any other branch. Basically if i wanted to she would have told me no to just cashing it she was not very enthusiastic like the other window people I've gotten either. I went to another location and get the same service I've always gotten. They did every thing i requested and were very friendly. I was very unsatisfied with having to drive across to town to get the request I asked for.

Not looking for Resolution because most of your locations are very nice just bringing it to your attention. Would be nice tot know someone actually read this if anything

Thanks

On January 15th, 2017 to the Huntington Bank located in the Giant Eagle on Stelzer Road in Columbus Ohio. I was in line for what seems like forever. There was only one banker working (Erika) who was doing a really good job. Suddenly another banker and the branch manager appear and begin to start chit-chatting with another customer, leaving many of us still in line watching them. By the time I got to Erika and explained what I needed I now was third in line to talk to the branch manager who was not doing a damn thing. I over heard him talking about how he had only been at the location for six months and he came from a competitor bank. No one cares. He finally came over to see what I needed and I explained to him that I had a check that needed to be wired and the transaction was time sensitive. He began to talk to me in a very condescending tone that I did not appreciate. And then he continued to speak to me as if I was a third grader by telling me about how it was the weekend and the following day was a holiday. Excuse my French, but no sh** Sherlock. Not only am I an adult who has been with Huntington for awhile, I also closing in on my PhD. Finally he said that there was nothing he could do because he didn't know me and so he could vouch for me. That was not my question, nor what I wanted him to do. He clearly was not listening to a word I was saying.
I want a written apologize from that branch manager to me, including how he is going to work on his customer service skills when dealing with individual and how to actually "manage" the bank when the customer line is streaming through the store. I was embarrassed for Huntington Bank because of how this manager was handling business.

I called customer service to inquire about my account. There were some concerns on my account. At first I was speaking with an agent until I asked to speak to a supervisor then she said they were busy and I could only speak with him. So I said thank you have a nice day. I then hung up and called back and asked for a supervisor the agent put me on hold but I can tell she didn't want me to talk to her supervisor but she put her on the phone.The lady I spoke with was a supervisor who was sarcastic so i was sarcastic back she then hung up on me I never used profanity or any violent language but she still put me on a 48 banking block sad I still didn't get my concern resolved.. Bad banking

Hello,
My name is Peggy Faulkner and I submitted a loan request Aug 2, 2016. My intention was to get a fixed rate and apply for additional cash so that I can pay on our credit card debit. I spoke to Chad Perk first and he told me our credit scores were good and did not see any issue with the loan I requested. Then I received a call from Michelle J Ritz who I guess is the loan processer, she began by giving me a list of what I needed to fax since we are self employee (I also have a full time Job as a nurse, that I have worked there for almost 8 years) So I faxed all the information to Michelle. I waited and waited then I emailed her she stated it was in underwriting. Then I got a call from Chad who said what they could do was pay off the certain Credit card debit and refinance the house with a fixed rate. He sent me paper work in the mail I had to sign and send in. Since Aug I have sent in about 4 different ones. Michelle requested more information, the list of credit cards they were willing to pay off and I had to fax the last billing statement. I have faxed and refaxed so many times. We had to pay 350.00 dollars for an inspector to inspect the property which valued out at $377, 000 and the balance we owe on our house is $174, 000. Chad has checked my credit so many times, My credit score and my husbands was good before all this started. Michelle called me with a closing date of 12/21/16 and they were scheduled to be at my house at 9am. The day before it was cancelled because I made credit card payments and they had to resend to underwriting. This has gone on for over 5 months. If they wanted to deny me they should have the first 30 days instead of almost a half of a year. I held back on payments so we could move forward with the loan because they kept telling me every I make a payment it has to be reviewed again from underwriting. It's been a vicious circle and I am so sick over this. I have so many emails from both of them (over 60) Now my credit is an issue and my loan is all messed up. I have left messages before Christmas and after with no return email or call. This is my second complaint and I want someone to call me or resolve this issue as soon as possible. Thank you for your time. Peggy Faulkner

Hello my name is Peggy Faulkner and me and my husband Rodney Faulkner have been trying to refinance our home since Aug 2, 2016. We are self employed so I understand it takes time to go through all your earnings. I also understand told to me by Chad Perk that the debit to income ratio must be at 51%. I have submitted, resubmitted, faxed all our tax info along with credit card debit over and over. I leave messages which are not returned. I have been told a closing date as of 12/21/16 which has come and gone. I feel we have waited long enough. The last message I received from Chad was last week and he has yet to return my calls. Also I have been dealing with Michelle Ritz who has yet to return my last message. I am upset because it is out of control how long this is taking. I want a call asap! I have over 50 messages just from one person saved along with conversations from others. We trusted Huntington but this is just ridiculous. We built our home almost 10 years ago I have not missed a payment and our house is worth way more then the loan. Please advise!

Teller at drive through very sarcastic and rude.. She does not yet understand her bank does not require deposit slips. Checks submitted to her for depositing to my account were all stamped with huntington bank account number and she still asked for a card or a deposit slip.
Not the first time it has happened.. I deposit at other branches and they have never asked me the questions she asks. I don't think she's ignorant of bank policy, she's just an unhappy b####

12/03/2016 payment was made to columbia gas of ohio for 65.00 on the checking account which was made by mistake. It was to be paid with the debit card which had the available funds, checking account had not enough funds to cover the payment. Soon as i realized the mistake i notified columbia gas of ohio and the huntington bank on 12/04/2016 and the customer service stated that a block would be put on the payment to stop it and then my account would be back to 8.00 which never happened. Now it's late fee's etc on my checking account . Columbia gas stated that both payments have been processed and that i would need to notify the bank to stop payment. Columbia gas was paid twice. A refund should be made back in to the account.

I am beyond frustrated with the service i've received while trying ot sell my home to a buyer who is using huntington to get his mortgage loan. To give you a little background, we had a buyer place an offer on my house on september 2, 2016. I accepted the offer that had 3 people on the loan.

On 9/9/16 the home inspection occured.

On 9/12/16 the buyers realtor informed us that they were changing lenders and removing the buyers parents from the loan with no prior concent from me or my agent. We asked to see a pre-approval but the lender at huntington bank, james booth, told us that they had already sheduled the appraisal so it was past the point of him being able to provide us a pre-approval as that would have had to be done before that point. Which, if they would have told us about it when they should have then we would have ensured we got the pre-approval.

On 9/15/16 - we got the repare requests and started to make them.

On 10/4/16 - I called the title company to get an update after my realtor tried repeatedly to get a hold of the lender, james booth, with no response. The title company told me that they had everything they needed and we're waiting on information from the underwriter and lender. The buyers realtor was also calling the lender with also no response.

On 10/10/16 - the lender informed us that the loan was not approved because the underwriting dept would not accept the buyers overtime as income since he had not been at his job for over two years. Which as a vp in the mortage lending business, james booth, should know that they wouldn't accept it! I even know that and so does my realtor and furthermore that should have come up if the lender did his job on the pre-approval. So in the message to my realtor, the lender said they were resubmitting to underwriting with buyers father as a co-signer and that we would not be able to close on the original date of 10/19/16. When my realtor tried to call him back to ask what the delay would be he didn't hear from him for 4 days.

On 10/13/16 - I called and left a message on the lenders cell phone (James booth) after him not picking up either his work or cell multiple tries.

10/14/16 - neither me, my realtor, or the buyers realtor had been able to get a hold of him since 10/10/16. I called a canfield huntington bank and found out that he worked at the tippecanoe rd location and found an 800 number to call. The lady that I spoke to said he was in a meeting, but she knew the buyers parents and would try to light a fire under him. Within 15 minutes the lender had called my realor back. His response when my realtor asked what the new closing date was the lendors response was "the four letter 'when' is just something I can't anticipate. I can't tell you how often I ponder when things will go through. I would love to tell you when, but I simply do not know". The response is unacceptable to me. He could have said, "i've called our underwriting department and put a rush on it or I will give you an update on monday" or anything, but that reponse is ridiculous and unprofessional.

10/20/16 – I was notified from my home insurance that because we were past the agreed upon closing date that they would be issuing a cancelation of my home insurance policy, effective dec 2nd. I called my realtor and the lender to tell them that not having a closing date was unacceptable and we needed a firm date. The lender returned my call and told me he didn’t have an answer for me, still.

10/21/16 – my realtor and the buyers realtor both tried to make contact to get a closing date with no response from the lender, james booth.

10/24/16 – the lender, james booth, informed both realtors the new closing date would be nov 4th. The realtors submitted a closing date extension for both me and buyer to sign.

11/1/16 –my realtor let me know that there had still been no response from the lender, james booth for updates to the loan process. The buyers realtor had left messages and sent emails starting oct 27th with still no response. Later that night he called the buyers agent to tell them that they were waiting on tax transcripts from the irs and when it came back they would be clear to close. When pressed for a new closing date he said it would depend on the irs and that they wouldn’t be closing friday, nov 4th like the new contract stated.
I called the lender and left a voicemail saying that the delays were ridiculous and that I would be recommending to my friends and family to never use huntington bank due to his inability to do his job and for his terrible business practices in not returning phone calls or emails in a reasonable amount of time.

11/3/16 – the lender informed us that the tax transcripts were back and they submitted them to get the clear to close. My realtor called the lender to get a new closing date with no response.

11/8/16 – the lender finally emailed both realtors to let them know “i should have something soon. The loan went from their underwriter to a prefunding audit. ” both realtors called to get a new closing date.

11/14/16 – my realtor called to get a new closing date to only find out that the lender james booth was out of the office for a 4 day weekend and would return 11/15/16. My realtor asked to speak to his manager and the manager told him that the loan was selected for an internal audit and that the loan wouldn’t be closing until after thanksgiving. My realtor told him that was unacceptable. We were supposed to close october 19th and were not a full month past. The manager said he would see what he could do. I emailed the title company and she informed me that she had received the clear to close but that the earliest the lender can close this transaction is monday november 21st. My realtor again called the manager to try to determine what the delay is and why we cannot close by the end of this week. He has still not received a response.

Lendors information:
Huntington national bank
James boots – vp mortgage lending
[protected] : work
[protected] : cell
Assistant linda rutlitch

Huntinton bank where his office is located:
6715 tippecanoe rd, canfield, oh 44406
[protected]

September 10, 2016
(Regarding problems and treatment july, august, beginning of september)
To huntington bank, all departments, all accounts:
I have been extremely disappointed and very upset with the whole huntington bank organization: your overall customer service in all departments that are associated in any way with any and all of my accounts is the worse that I have ever experienced in my lifetime and especially during a time in my life where and when I needed the most help from them all! I am especially upset with josh and management at the traverse city meijer branch— he should have been able to do more for me—he should have been able to take care of all of my problems himself rather than telling me I have to do what I was unable to do— or set me up with a manager of some kind who could have taken care of all the problems that I had with all the different areas of huntington bank rather than say "no, sorry, you have to call... , or call this other place for that... , or can not do ‘that’ without a signature... "
—and he knew I was court ordered into a facility as of july 29 where I could not get out, and where there were strict phone restrictions on me= 1 call per hour for only 10 minutes! I was in there till the very end of august, and then I had to go to another supervised facility (A little more freedom but not access to all my personal stuff and information still).
On average, when I called for help at huntington... I was on hold for an average of 8 minutes (Often longer and I had to hang up or the phone was taken from me) - and then finally when I got a person it took one or more minutes to verify me—and then often, I was told I had the wrong department and they could not help me and I had to call a different number... ! Or if I had multiple problems dealing with more than one account—one number/place/person could not help me with all departments or accounts—that is the most stupidest thing I have ever heard of! I am 53 years old, worked at two huge michigan banks mid 80's to mid 90's in grand rapids... Never once heard of, or experienced such poor set up for help or assistance in a banking system as huntington has and it is 2016?!
I complained to josh about me being on hold way too long when I called those other departments and numbers [credit card, customer service-phone, installment loan] , and that it took way too long to call all the different departments individually, and about the hassles I had to go thru because I did not have my account numbers and past transaction amounts and dates available! The installment loan people were one of the worst and rudest department people, and they made the most errors and costly ones for me too, as well as caused me lots of wasted phone time, mental frustration, and anger!
Before I forget... Asap please, I do want to close all my accounts at huntington for I will never being doing business with them ever again! I know I have the installment loan I will have to make payments on when I can—and the same with the credit card (But for that one you can close it with a balance and I will just continue to pay it when I can; but please do put a closed status on it and report it to the credit bureaus as closed and $0 available to use) !
I have been working on this letter, when I could, for the past couple weeks (I am not in the same location all the time anymore, and I am not “home” where all my stuff was set up—computer, etc. )... So I don’t have a lot of times where I can work on this issue with huntington bank and get this letter finished to you; and I have a ton of other problems and concerns I am dealing with... And the way I was treated at huntington puts them last on my list of things to do and take care of!
In the beginning of september sometime, I had to suddenly leave the state and become a fugitive on the run. While I was in the hospital, I had a court date for probation, as well as many other important appointments I was suppose to make that have resulted in negative consequences since I did not make them and could not make them; the hospital would not let me out for court or anything at all— the hospital staff said they would take care of those issues and they did not so therefore a warrant was issued for my arrest due to my missed court date (And another one because I ran away from the supervised facility and I refuse to take court ordered drugs that I don’t like and feel that I need) !
I cannot fight the illegal law enforcement, mental health organization and the injustice system in gt county (And they are all closely linked to each other)... Anymore for errors in their system that should not have happened... I just cannot fight them all anymore and I refuse to go to jail and/or back to lock down at center 1— at the hospital. If I stayed and/or come back to michigan, that is exactly what will happen! Therefore, I have lost my job; I have no money as well as no place to live and no one to count on to help me! My life was a mess before I got myself into this trouble I am in now, but it is so much more of a mess now and I don’t know how to get out of it! There is absolutely nothing out there in this crazy world and system that helps people in my situation—nothing to make life easier—just lots of bs and crap that makes it so much harder— that makes living that much harder! It is so wrong!... And well huntington was not an exception to any of this mess— they too have made my life much harder and more complicated when I needed the most help!
So now, I am homeless, no work, no food, no gas money, no friends, no support—no family—except a son (But sometimes he seems to be too burdened!). Basically I am overwhelmed and alone and this is all too much for me to handle! I am finally trying to pick up the pieces and sort thru stuff from the past 2 months— I have just begun going thru all my old mail (Since the end of july) — - it is all so very overwhelming! I am trying to get into and check what is going on in all of my accounts online... [not good at all anywhere!] ... I am using my son's laptop computer—frustrating—never used a laptop; not as easy as my home computer system where everything is already saved and all I have to do is click on an icon and user ids and passwords are all there, all saved for me!... Now it is so hard trying to guess and remember everything by not having access to my computer!
In regards to huntington bank: in my situation, where I needed lots of help with many different accounts and I could not get out to go to a branch to sign anything, I did not have access to my phone, any mail or a computer—i should have been able to contact a branch manager and they really should have had the power to do what it took to help me and to get answers and fixes to errors on my accounts at huntington without telling me to call all the different departments on my own, to solve on my own; or to even just make payments from one account to another. I should not have heard over and over again, "i’m sorry, I can't do that, you will have to call... !" that was extremely poor business manners and rules on huntington's part!
So now, I am not sure what you want me to do about payments on my accounts since I have no money and no job at this time (I am looking for work right now). I will not pay all those extra fees you keep attaching to my checking account! I will pay for the charges I did and I will negotiate all the overdraft fees! I did not have any access to my accounts until later after they all occurred! They went thru ok, so I assumed I was ok or close! There were errors in my last work paychecks and they were smaller than I expected. So I misjudged everything! I could not get access to my accounts at the time everything negative was going on in my checking account, not until it was too late. Once I get an income coming back to me, I will contact huntington and make payments towards what I owe and can pay at that time.
Susan cotton (Finally finished on october 3, 2016)

in 12 days I received 587.50 in fees. I spent several hours on the phone and was treated very rudely over and over again. everytime you call customer care it takes a minimum of 30 minutes to 2 hours. in my other checking account with them I received 250 dollars if fees in 5 days. again I spent several hours on the phone with very rude people an got a 50 refund. today they did a surprise withdrawel from my one account to put in the other. this put me further in dept and in line to receive another 175 dollars in fees. I spent hours again today on the phone with several different managers and departments to be disrespected again. I will be closing these accounts as soon as I can.

My mother has banked with HB for 60 years. She wanted to get a loan for 5000 to pay off some credit cards. I thought I had found her one but it was a scam. Now I have to pay back the 2400 we were scammed by the 31st of May or her bank account will be closed. It was not her fault or mine. I have not been paid my ss check for May because of another banks stupidity. HB will not listen to me and will close her account which is not human. They do not work with you for any reason. They are closing my account because of fraud. I do not care about my account because I do not trust the bank but a 95 year old woman who has banked with them for more than 60 years should get some respect.

On May 10, we paid off a car loan at the Elyria, OH branch. We called the day before to ask how they preferred payment. They preferred Bank Check and said they would issue a bank check back to us immediately for the amount of the check over the balance on the loan (sold car to a private party and he provided a Bank Check for the purchase price) since we are a customer of the bank. Their policies keep changing... They would NOT issue a check to us immediately and told us it would be "by the end of the week (5/13)". I called on the 13th and was told "check will be released on the 18th." Checked on the 17th just to be sure and was told "check will be released on the 30th." Numerous calls to customer service have not helped. In one conversation with cust rep Denali, she told me in the matter of a 2 minute time span that their policy is to hold checks for 10 days...then it was 20 days...then it was 15 days. When I pointed out that she had JUST given me 3 different "policies" in the matter of 2 minutes, she rudely said "I'm just trying to explain our policy." Ridiculous! Still don't know when we'll get our money (over $10, 000) and explained that we're leaving for a 2 week vacation and don't want a check for such a large amount floating in the mail. They could care less. Then I asked if we could delay the processing of the check until we return from vacation and was once again told "our policy is to hold checks for (insert any day because it changes constantly)..." They will NOT transfer you to the party you need to speak with, they will NOT give a phone number for the party you need to speak with, and they will NOT listen to your questions, concerns nor complaints. At this point, we have absolutely NO idea when this check will be released even though the Bank Check presented to pay off the loan was cleared several days after presenting it.

I've received calls within my grace period, on days when I've already made payments by phone, informing me that I'm passed due. Automated phone system was changed from one in which you were given the option to pay only your normal monthly payment, to one which only states an option to pay the normal amount plus accumulated fees (which you are not legally required to pay until the end) OR a larger amount. Maybe not illegal, but deceptive. A devious company with which to do business, I curse my mortgage broker for getting me mixed up with this shabby organization.

This bank is an absolute disaster. The rudest customer service i have ever encountered. There is no transparency whatsoever. I was the victim of identity theft, submitted every piece of paper work known to mankind and nothing! You can't get anyone from the fraud dept on the phone and all they say is well you have to wait. Wait for what my money? There is no point person no sense of urgency on there part just an "oh well" sort of attitude. This bank if that's what they want to call it is a joke! Stay very far away

199.00 for pre paid finance charge — this is a charge, it does not go twords the intrest on the loan!
199.00 loan fee, who does this rip off
40.00 to have the insurance change a the lien holder intrest information, this is something the buyer does on their own

1.25% of the entire loan amount as an early pay off fee rip off

Stay away from this bank and any dealer that uses them.
Read the fine print on the back of the contract

Such a small bank should be ashamed at all the rip off complaints

Huntington Bank periodically has an offer to get $150 by opening an asterisk-free checking account. I decided to take advantage of their offer, and started the application process on-line. After entering all my personal information, I could not go any further...it said I had to go into a branch office to verify my ID. This was on a Saturday, and the branch offices were closed until Tuesday, and the promo expired on Sunday. I went in to a branch office on Tuesday, showed my ID, and said I needed to finish my application. I was told by the banker that the $150 promo had expired, even though I started the application before it expired, basically too bad, so I left. I went home and on Huntington's website, they showed a new $150 promo, so I started to apply on-line for that one, then I received the same message I received before, have to show ID. So I went to a branch to finish opening; the banker had no idea what that promo was, he had to bring it up on his computer after I told him it's in the front page of their website, and was told that the offer applies only if you open on-line; explained I started to apply but it wouldn't let me finish. The banker then called customer service and explained the situation; after being transferred and on hold numerous times, he handed the phone to me, and the person took my application over the phone and assured me I would get the $150, he just had to find the promo code. So I finished applying, was put on hold while he looked for the code; he couldn't find it, he told me he would call me back tomorrow while he researched this. I'm still waiting for his call 2 days later; I'm going to close this account if I don't get this promo, I've wasted 2 hours of my life trying to get this promo that they advertise, and not going to waste any more time.
In short, Huntington offer a $150 promo, but makes it nearly impossible to actually collect it, due to their own internal incompetence.