Hyundai
Reviews and Complaints

Oh where do I start? We have been having engine issues with our 2007 Santa Fe, which we bought used from this dealer. We had taken it to regular servicing and extra appointments to try and get it dealt with. I must include that we were coming from Sooke to get this done (80 K round trip). Many different things were identified and fixed, only to finally, after 5 seperate visits, have it identified as internal failure in our transmission. This was of course after I had lost first gear completely - nothing happened when I pushed the gas pedal until the revs hit high enough to slam into second gear and my car would shoot forward. It was under warrenty and they said it would take a week for the new transmission to come in. We asked for a rental car and they said "no" it was SAFE to drive, just don't drive it too much. We were also reminded that we had not purchased the extended warrenty which would have given us a rental car. Again, it would be at minimum driven 80K just to home and back. I have two small children and I use the car in my work to see clients and drive them around. My car was NOT ok to drive and so we rented a rental car ourselves. We again asked to have the rental car covered as this was a warrenty issue and it is not our fault it was going to take a week to get the part in. We were again told no. I just don't see how it's ok to have a warrenty that leaves the driver without a car when it is the DEALER'S issue of getting a part in time. Also, how anyone could say that the car was ok to drive is beyond me. I was in no way shape or form going to put my children in a car that shoots forward (or backwards - same issue in reverse). How the hell do you get out a school parking lot like that? When it was all said and done, the week it took for the transmission to come in, plus 3 days in the shop, we were out over $600 in rental car fees because THEY couldn't get the part. Really? 10 days with no car? Who can do that?

We sent a letter to Hyundai Canada and the Victoria dealership. Head office called us right away, but said that they did not have any jurisdiction in this matter. We never heard from Victoria Hyundai. Just today I called and asked to speak to Giovanni Gonzalez (general manager) and surprise, surprise, I had to leave a message. We'll see if he calls me back... Also, I put in a call to chek news...

I am extremely disappointed with the way Hyundai chooses to DISHONOR its "bumper-to-bumper" warranty...which seems to be useless!
When the check engine light came on in my 2008 Hyundai Sonata, I immediately stopped at my regular service garage. A very reputable and honest company, I would like to add - the mechanic told me to get it to the dealer since it was still covered by the warranty.
Because I had to drive it home (just under 5 miles!) I called the Hyundai dealership in Alexandria, VA to make sure it was okay to drive it with the light on, and they said yes. But when I got home I noticed foul-smelling exhaust fumes when I got out of the car.
After speaking with the Corporate Customer Service Rep (who was very polite and patient about explaining the WARRANTY to me) I had the car towed to the Hyundai Dealer in Alexandria, VA - just to be sure that nothing else would be damaged.
It was "diagnosed" with a broken engine sensor which had been short-circuited I asked if it was a covered repair: "NO. It is damage from an outside source, apparently some kind of rodent chewed through the wires."
You can imagine how surprised I was!
The damage was not THEIR fault...but nowhere in the warranty does it state anything other than an act of God, abuse, neglect or improper maintenance as reason to default on the warranty coverage of repairs.
When I called Customer Service at Hyundai America, a rep named Olivia, said animal damage is NOT covered in the warranty as it is an "OUTSIDE SOURCE".
What a bunch of BOGUS CRAP! I wonder why they even bother providing the Warranty at all...it is apparently useless.
Now I am stuck having to pay nearly $500 in repairs! If I had known the warranty would not be honored I'd have taken it to my regular mechanic who is honest and fair in his dealings with his customers...and has never gouged anyone by charging outrageous fees for repairs!(JAPANESE AUTO SERVICE, Annandale Rd., Falls Church, VA)
I considered having the car towed from the dealership to my regular mechanic but the tow charges would have been more than $150. After all the frustration and disgust it seemed a moot point...so the dealer is doing the work, after all.
In the future I will NEVER take my car back to a Hyundai Dealership...I will consider the warranty null and void...since the reality of "BUMPER TO BUMPER coverage is semantics - no basis in reality whatsoever!
Disgusted

I went to dealership to look at used cars. 2 sales personnel convinced me to look at new. They wrote up a bill of sales and told me that if I signed it I could go home and think about it and my finance over the weekend, and if I decide that I do not want the vehicle, they will refund my deposit and hold me to nothing. They claimed my signature is simply for them to check my credit, and so I can use the VIN number to get insurance quotes. They seemed very very nice, and after they assured me of the above several time, I signed and went home to think. Next day I returned for a test drive. I told them that I did not like the colour as I did not see the vehicle before I signed. They changed the colour and send me home to think and return on Monday with a decision. Needless to say, when I returned on Monday and decided NOT to purchase, they flipped the script on me. Now they claim they will take legal actions to make me pay. I trusted them. They lied to me. They scammed me. Had they not promised and assured me that my signature is not binding unless I come back in 3 day with a decision to purchase, I would not have signed. Don't buy from 401 Dixie Hyundai. They are stone-faced liars. They are unethical, and lack integrity and decency. Warn your friend and relatives. DO NOT BUY FROM 401 DIXIE HYUNDAI.

i m having hyundai elantra crdi.since 1 week i m having starting problem.i took my car to cervice center (ashiana hyundai in patna) but they refuse to take my car.they said that they are not having G SCAN and parts of elantra.so they can't help me.my car no is WB 02 S 7064.and also there behavioure was not nice to me.

i purchased my second hand Hyundai ATOS in October 2010, the sales consultant Tertius just never seems to return calls. I am to date still waiting for him to tell me when i can collect my spare keys. Each time he apologises but he just never comes back to me. My other disappointment is that the ATOS i feel cannot handle the strong wind, i battle to keep it on the road and to stay within my lane especially when the wind is so strong. In January this year i drove from Brackenfell to Kleinmond and back, i was sweating and my legs where shaking, i thought i was going to be blown with car and all into the sea as the wind was extremely strong. Yes it is economical but hell it is just not what i bargained for. Your comments and feedback would be appreciated.

Mrs Wagner

We had our Hyundai Veracruz in for inspection and oil change, and the service manager recommended a "fuel induction service" for approximately $150... He explained that this service involved passing a chemical cleaning solution through the fuel injectors that would ensure proper acceleration and "PREVENT THE GAS PEDAL FROM STICKING". I was shocked to hear that I could have a problem with the gas pedal sticking - so I asked "Really - this service will prevent my accelerator pedal from sticking?" and his response was "ABSOLUTELY".

First off - detergents in gasoline are what keeps fuel injectors clean, and is completely unnecessary. Second - this treatment does nothing to address accelerator pedal sticking issues, even if there were issues, which there are none reported (i.e. like Toyota issues).

This is a scare tactic to sell unnecessary services and is essentially theft by deception. Take your service business to someone you can trust.

I have a 2010 Santa Fe Limited. When placing the car in park, all doors are programmed to unlock. The problem is that the rear doors (mostly the right rear passenger door) will not open. The child safety lock is NOT engaged. This occurs at least three out of five times the car is driven. Even after pressing the power lock button, the door will not open. I can't even manually unlock the door. Someone frequently has to get out of the car and open the door from the outside. The problem I have is that it has been to the dealership on two occasions and the service technician has not been able to recreate the problem. This is a major safety issue! In the event of an accident, my 14 year old daughter would not be able to get out of the car. I have never sued someone in my life, but if this door lock problem were to cause added injury to anyone in my family, a landmark case would be filed. This problem not being repaired is highly unacceptable and my time wasted thus far attempting to get resolution has been excessive.

I have been a ### runaround person which I received from Hyundai staff and their management team. The first day I have approached, a salesman at the Hyundai used car department in Umhlanga, I asked him for
a second hand vehicle, he therefore told me I have a Hyundai Get z 2005 for R50 000. He told me he needs to speak to his manager who will be back after 2 days. Failing to service me has a customer he kept lying and ###ting me, that my manager will be in shortly, which was now gone 3 days, I have been to Hyundai the forth day and personally had spoken to the manager of the used cars department, then he referred me to another salesman. This salesman had told me they need to first do the following procedures of the company standard and load the car into the computer of which is called Bet to buy, of where Car Dealers view these second hand cars and bid their money on it. The fifth day the same salesman told me the car has not been sold and it is still available, I took my family member to view the vehicle and she even spoke to the salesman, so we knew it was a guarantee sale to us, the salesman also told me to go to the bank and organised the money, which I already did, I therefore made arrangements and got my carh on hand. The six day of going with cash to Hyundai, this is the response I have received, now a different manager had come in the picture, he is the principal manager of Hyundai, a white gentlemen, he then "quoted" me he can sell me any other car except the Hyundai Get z, and he told me that I can do whatever I needed, but I can not purchase this Hyundai Get z and this is his business.
If this company is such a reputable car dealer, that advertises world wide about the Hyundai company, how can they make me run around like a mad person, I am a honest person looking to by a secondhand hand car, which was offered to me by Hyundai, overnights the decision was reversed, and the manager was so unhelpful to me, or is it just because I am not his skin color. I have waisted my time, energy, word, carry around R50 000 for nothing, I will please advise you guys if you like Hyundai and their cars, please watch out for their services, it's lies and nothing buy lies, I will be telling my friends and family about Hyundai and their customer service, what horrible experience and dissatisfied person I am right now.

To whom it may concern

Registration lexi zn
Hyundai i10

I am at the end of my tether I have brought my car in now over four times for the exact same complaint and each time I get told it is something else….
I got my car back on tuesday afternoon and by last night the noise was back and I can hardly get the car in to first gear and it is sticking in reverse as well.

I am a bookkeeper that gets paid per hour each and every time I have had to bring the car in and fetch it, it has cost me personally…..

I really need this to be addressed asap or I will have to go directly to hyundai and express my totally dissatisfaction with the way in which the problems have been
Not sorted out but compounded each and every time.

I know of someone who had the exact same noise as my vehicle I seems to depend on the weather and if the car has been sitting on a incline for the first couple of minutes driving
The car sounds like the breaks are worn and its as if steel is on steel….. The problem with their car was the fire wall and I expressed this the previous time I brought the car in
And was told no now it’s the clutch cable, so with a new clutch, new clutch cable I cant get the car in gear….

Please get back to me asap

In disgust

Kathy-lee mark
[protected]

Dated 20/01/2010

Had Titus Will servicing my hyundai tiburon since purchased new. I had payed them 1200.00 for the 60, 000. mi. overhaul on it as recommended after purchased. And supposedly 700.00 worth of replacement parts on it. Then, found out shortly later after started having problems with the manual transmission took it in for a check up and they refused to use the two warrantees to look into my complaints on the car. Then they are now lying and telling people that I refused to allow them to look at it. after, I brought the car in. The transmission started going bad at 90, 000. mi.. They linkage just fell apart and now no one will honor the warrantees or the car. It is a manufacturer defect. Have had three cert. mechanics look at it, in my driveway and they say the same thing that this should never have happeded to the transmission, that the linkage just doesn't fall apart, unless it's a manufacturer problem. Purchased the car from Vancouver Hyundai in Vancouver, WA..
and they are refusing to honor the car also. Apparently, from what I'm told it's a rare tiburon. It's a 2005 Tiburon, GT with a V6 and a manual 5 speed transmission. Unable to even locate any used 5 speed transmissions for it. most are 6 speeds.
The car is toast, and I;m not able to get it fixed and it's still costing me 500.00 a month with payment and full coverage insurance related to being financed still for another year and a half. And unable to even to trade it in! All anyone wants to do is ask me to buy another one of their Hyundai's are you kidding, why? no one will even honor their product with this one that has turned out to be a lemon. HELP!

i sent my ATOS in because the car just cut out and you can start it up imediatly and replace one cv boot on the 15 december, late in the after noon i phone to fine out what is going on, then they say they will phone me back, half an hour later i phone again and the same replay, the fhout time they phone me and tell me that the car will not be ready because an outside firm are bussy to repair the cv joint the other fault are rectified and it will cost me R1600.00 for the cv repair. i told the lady that i want see the manager on 17 DECEMBER. on araivel i spoke to someone without a naam .he cuadent ansered my qustion re the cv joint he willphone the outside firm to find out what is going on he give me some feedback that is standard procuder to do it like this, he then turn his back to me and tell me to write to u and complain i am very dissipionted with his view please help me with this R1600.00 for cv cleaning and his customer handeling

I brought 2 Hyundai in 2005, I am a 84 year old lady, I always had my car serviced at the dealer when was time .I have less than 50k on my car. I recently had a problem with my car running hot, had it checked out and found out that once when hyundai serviced my car they damaged the radatior and patched it up and never told me now I had to spend about 200.00 to get it fix and the store manager Byron Williams said that how do we know that this happened there, he said it could have happened at the factory. I said then your service people should have seen it then. This is my second time to post this complaint no one has ever call about this as a follow up what poor poor customer services and I will never use that service department again, I asked Mr. Byron tht when ur mothers has her car service do you go and check it out then with me being 84 why would I, I asked Byron if the shoe was on the other foot he would want something done

This is an opportunity for Cocoa Hyundai, Inc., and Hyundai Motor Finance to make right a wrong. My wife (age 80) has a memory problem, and I (age 83) have a hearing problem. We have no guarantee of life tomorrow, let alone an additional 6 years to pay-off a loan. We told the salesman that we have bad credit. Therefore, we asked about buying a used vehicle and, based on our income, we could possibly afford a monthly payment of less than $200.00. Various lenders apparently either immediately declined to offer credit, or delayed a decision. (i.e., AmeriCredit’s denial was dated about one month later). As such, a vehicle should not be released to any potential buyer pending approval of credit. In my opinion, the sales person apparently used undue influence to intimidate us to purchase a new vehicle. The salesman forced us to take immediate possession of the new vehicle in an apparent attempt to validate the sale despite pending approval by Hyundai Motor Finance, an apparent lender of last resort. Later at home, I reviewed the purported Retail Installment Sale Contract, and I realized that Cocoa Hyundai, Inc., arranged our payments to be more than $300 per month! When I immediately contacted the salesman, his excuse was that you could not take back the new vehicle because it was driven off the lot. That excuse is ridiculous because, pursuant to the Retail Buyer’s Order, subsection Financing Negotiation / Approval, if credit were rejected by any lender (i.e., Hyundai Motor Finance), then the RSIC would be void, and certainly Cocoa Hyundai, Inc., would have required return of the new vehicle. In-other-words, as a result of Cocoa Hyundai’s apparently negligent procurement of financing (the additional $120 payment per month), then the RSIC is void, and Cocoa Hyundai is absolutely required to take title and possession of the vehicle. I have not received contact from Hyundai Motor Finance about my concerns. Rather than working with me to resolve the issues, instead, Cocoa Hyundai’s attorney denied my claims. Meanwhile, my employment has been reduced by 30%. During the original sale, the salesman described a so-called "walk-away" provision such that a person like myself who sustained an economic loss (i.e., reduction of hours, lay-off, etc.) may simply return the vehicle. However, the "hoops" and "loopholes" make it impossible to do. A good public relations policy would be for Cocoa Hyundai, Inc., and Hyundai Motor Finance to resolve my concerns. They have my contact information.

My car Hyundai Santro XG (2017 May)was having various problem and was sent to Hyundai service centre Bengal Service at 2/2, Tiljala Road Kolkata 700046.(Rs23218/=was the bill amt).
After 2/3 days there was a noise coming from belt and was taken to the service centre twice where they could not locate the problem.
After this they could locate the problem on 22/11/10 and they said they have rectified it.But from 27/11/10 the noise has come back again.
This is becoming quite a disturbing problem specially after spending so much money on service not even a month back.

purchased the above noted tv on 20.08.10 but it get deffictive
after 2 months. informed shop, they transferred complaints
videocon service centre Kollam phone [protected] and Cochin [protected]. tech attended taken back board and refitted on 27.11.10 but same deffect continues what shall I do.
Pl do needful

I would like to make a complaint for rendez-vous hyundai at 245 madawaska steet, grand falls nb, e3y 1a5... Daniel levesque the owner refuse to talk to me, they even call the police to tell me that I can`t call there no more... Want to know why... My neighbord took my 2009 suzuki sx4 and went to the dealer and trade my car for an hundai... The dealership never check if the title was clear and trade my car to an other person... I still have to pay the bank but I have no car... Daniel levesque sold my car to senechal suzuki mg & fils ltee/ltd. Daniel sold my car for 10 000 dollars and I still owe 23 000 on that car that I don't have no more. I do have a hundai santa fe, do you know what? I will never buy a car at any dealership, I do not trust that company anymore. I even have to pay a lawyer for that complaint and it cost me money big time for something I don't have anymore. Do you want to buy my santa fe 2004, cause I don't want that brand anymore... I have no trust for that company. I have to be in court on the 3 of december 2010 and the number of my court report is e-sc-155-10... This is the reference for the court. What will he do if I call the local journal and tell that story to the other people. What kind of company are you to do this # to us... Thanks for your big christmas gift... Do something or I will.