IKEA
Reviews and Complaints

I was quoted $57 by IKEA for assembly of one of their products I ordered online but when the appointment was confirmed the price had changed to $187, nearly three times the quote! After keeping me on hold for almost 30 minutes Marlon, the Manager I spoke to said that there was nothing that he could do not could my complaint be escalated further. This is unacceptable service!

Dear All,

I want to file a complaint and seek compensation at all costs, as well as contacts of supervisors and directors to check the camera case from 16th of April of 2021 at 20h p. m in the Sofia Ikea shop, because for the second time it is outrageous to tolerate such behavior.

We go and buy our products and at the checkout understood a higher amount than expected seeing that instead of a rail we have taken a magnetic knife holder with the same name. We are in the cash and are told that it closes the store, after which someone undertakes to bring the rail. I am told that the bill cannot be refunded, which is not right, because we all know that there is such a function avoid! Then it turns out that they keep us for an hour and a half in vain with a 7-year-old child and lied to us that they would bring us the rail, because the store closed staying in the cash. I also file a complaint against Maria, a woman with purple hair, and in my opinion an unrealistic manager, Vasil, whom we called for all this disgrace and again ignore the problem without resolving it. After that Kaloyan, who told us that it did not depend on them, as well as Ognyan! What do not depend on them to serve their customers normally or it is right for them to shout and lie to us in vain and, on top of that, not to deduct the discount I am entitled to according to the voucher provided to us with 10% off from previous order. How is possible to lose my discount paid forthe wrong item if I have paid the previous order and this vaucher is my money paid before!. Ugly service and unaccrued appointed discounts, unfinished rail and a lie that it will bring and nerves and time, for which I want to be compensated and me and my husband, who is a witness to my hellish unprofessional and also absurd service. Extremely ugly impression is made by those people who disturb the clients and lose their nerves instead of helping with purchases.
The id number of our IKEA card is [protected] on name of Nikolay Kostov.

Please for the incoming complaint number and compensation

Are your thinking about buying Cabinets? DON'T! Please Read. I purchased Ikea Cabinets 10 years ago. Big mistake. I took the "25 Year Warranty" as a compelling reason to buy them. Well, fast forward 10 years and ALL the thermo foil cabinet fronts failed, not just the lower ones but all. I do not use a"mop with a bucket of water" as accused by a floor manager, I use a Bona system.. I don't mop my walls or cabinets either, I have a housekeeper who cleans and drys them with a damp and dry cloth. Anyway, they FAILED! So after a manager attempted to strong-arm me when I just came in on a fact finding mission, I escalated the discussion to Christopher Durran who is a manager of Customer Service? Anyway, I submitted an in-depth collection of pictures documenting the total failure of the cabinets as well as showing all lower kick boards were in perfect shape and connected the cabinets to the floor.No damage. (Obviously, some of us have moved beyond the archaic cleaning methods).
After a week of waiting for Ikea to render a decision, it came back to me as Ikea will not warranty cabinets as they have been around water..Hmm, I have cabinets in my kitchen and bathroom and both have water and steam.. The most ridiculous exclusion ever! Who has a kitchen or bathroom with no water? What a scam. Shame on you Ikea for misleading warranties, disrespectful floor managers and being just another corporate giant that screws over the little guy to maintain corporate profits. Here's a novel idea, do what is right and stand behind your products and back your warranty. Don't create a false sense of product integrity and and being a caring company that has morals and cares about client satisfaction. Admit it, you'll screw over anyone to make a buck.

This cupboard was bought during corona at the pick up so i couldn't see in real only on the internet. It is an absolute piece of junk I want to return it and get my money back

I have an order active with Ikea Ireland. It was due for delivery on 9 March. I gave the Eircode D06 RF61, which identifies Zaytoon Ranelagh high street on google maps and my door is on that address just beside the Zaytoon entrance (although there is no number 64 on the door). I was there at the required time.

The time window was 7am-7pm per the web site and this was never updated. The phone number provided was never contacted with an updated time by email or phone call, per the phone's records. I used this number to set up the account and to talk with Customer Services as ID. This was the third order to this address in the last few months.

I phoned Customer Services during the morning and was told a time slot around 1-2pm. I was there looking out for the white van with the front door open. I phoned again at 2-2.30 to be told the van could not find the address and had left, but that they had phoned and there was no answer. I was offered 29 March as the new delivery date.

I think the delivery should be prioritised in the circumstances. There is something wrong in the logistics that the web site delivery time is not updated and there is no email, text or phone call recorded as received.

I understand the covid situation, but remain confused as to what went wrong in this situation where the Eircode was provided and I was waiting with the door open at the location. Did they have a problem accessing maps? or just going on the bare address: 64 Ranelagh - sometimes confused with 64 Ranelagh Road. When I phoned Customer Services I was asked for landmarks and gave Zaytoon and Milano, so hopefully this should not occur again, however it would appear not to be my fault and I believe the delivery should be prioritised. I am guessing there is no 'slack' in the system to allow this but at the very least a proper explanation should be provided.

I had a bad experience with a team lead by the name of "Billy" on March 4th at approximately 3:45 pm. His immediate supervisor is Meghan Roberts. This employee works at the Polaris IKEA located in Columbus, Ohio.

My husband and I drove an hour to this location and we had a decent experience with the visit until we went to check out. We were shopping for a potential kitchen remodel and ended up picking out a few items.

Upon getting to the check out, I decided to relinquish the wheelchair the store provided and stand in line. I have arthritis and walking the entire store and standing is difficult. The lines were much too long so I approached Billy to ask if he could provide more cashiers to move the lines along. He said no that's all he had and the other cashiers were taking breaks. I asked him if he was the scheduler because there wasn't sufficient help and he told me it was none of my business. I was trying to empathize with him as to the frustration of not being provided enough help but he was unable to discern my intent and became combative at which point I was throughly offended by his aggression. He used a curse word and told me I was rude. I the. Went to stand beside my husband in line and we could see him gossiping about me to the self check out clerk which made me feel uncomfortable. He came off as someone who didn't care about my needs or my business and I thought you should be made aware. He was generally mean spirited and it ruined our visit that day. This man has no business working with the public.

My name is Teresa Jurkovic [protected]) I purchased a mattress topper about one month ago assuming that it was the same as the other one I purchased for my daughter a while ago. *Tussoy Mattress pad 180x200). When I got home and opened the pad, I realized that it was a lot firmer than my other one. I contacted the Canberra store and asked them if it had changed and they said that it had changed due to consumers wanting a firmer mattress. I think that this is very unfair that a product has been changed completely without any disclaimer alerting the customer. Same name, same description etc. etc.

I then took the mattress back and the lady at the service desk asked me to go and find another mattress pad that I wanted to exchange this for, I went and found another type of mattress only to be told that it was out of stock. I asked them if I could leave my mattress there and be notified when it comes in and they said no. Then I asked to speak to the manager (Alex) and asked if we could come to some sort of agreement to save me from putting the mattress back into my car unloading it at home then driving back again (35 min) to unload again and go through the same process and without any thought he said no! Today, I am absolutely disgusted with the lack of customer service I have received and will let others know of my terrible experience at your store. This has turned me off coming to your store ever again.

I recently purchased this item and it is honestly a piece of junk. I had a professional install it and he showed me how faulty the product is. The doors don't even shut properly. I have bought most of 7-bedroom house from IKEA over the years but lately their stuff is so rubbish. I want to return this rubbish and get my 750 his back as it's not even worth 300nis.

I've recently purchased a brand new Rodulf Standing Desk and the black surface on the footposts were scratchedscuffed when I unboxed them, as you can see from the attached pictures.

The Portuguese IKEA store has offered to replace my item as they claimed that this was a packaging issue.
But If so, I'm terribly afraid to open a brand new box and find the exact same issue?

Any help is much appreciated, thanks.

I wait for almost 3 weeks for the scheduled date. I got a call from a very rude driver that couldn't find an address very different from my that IKEA has on file. I contacted customer services abs reschedule it. Orders never show up. I call and rescheduled two orders to be delivered now for third time already and no one arrived! Very frustrating because my wife have to stay home and not even go out for way or shopping. This is ridiculous.

Your Canadian website claims you deliver "right to your home or office" but asks for a postal code. There are NO postal codes that work so none that you deliver to!
One Ikea store does not ship to another (Calgary store to Edmonton Store), nor does your checkout allow you to purchase anything without the 'delivery' info which is NOT AVAILABLE ANYWHERE.
I even tried purchasing online so I could pick up in store but, again, the delivery section won't allow me to complete my order and pay for anything.
So, it would seem that buying online and delivery ARE NOT available at all and I will have to physically make the 8 hr trip to Edmonton to try and see if the products I need are in stock. This is very poor business indeed!

I called on February 14, 2021 regarding order number: [protected], placed on 2/5/21.
I had checked the website and there was no information.
When I called customer Service, I was asked for my name, address, order number and date. I provided these but was told that was not enough to verify my account! If I didn't provide an email and phone, they would not help me. Since I did not wish to provide a phone number and hadn't originally, I provided the email but not the phone. The representative refused to help me. I asked to speak to a supervisor. She also initially refused to help but after I provided all the information again, except for the phone number, she agreed to tell me that the order had not yet shipped! No explanation.
This is not customer service. This is abuse.
I would appreciate
1. Contacting me and providing a reduced price for my order given the inexplicably late delivery and the abusive customer service
2. A change in your training program. Providing more information than is on the order itself in order to verify customer identity is an attempt to extort information to which you are not entitled and you should cease this intrusive questioning immediately.
3. Delayed orders should require that customers be notified and a new delivery date set.

I emailed ikea ksa twice and asked the employee in the wardrobe section regarding Wardrobe size 201*58*75 and the answers was -door 195*50 - i went to ikea + i took it by myself + my apartment on 4th floor= finally it was wrong choice. After all of this i emailed them again and the answer was: you can return it back within 90 days! As simple is that!

It's just so un polite regarding my time wasted + my effort on nothing / am working woman.

Am so upset of what happening.

I purchased a Hauga bed frame from Ikea Charlotte. It was the last in stock. The frame was missing six bolts. I assembled it the best I could using the bolts I had assuming that you could ship me the missing bolts. I contacted customer service to order the missing bolts, then received an email that they are not in stock in Sweden. I called back and asked for a refund but they said they could not issue a refund unless I return the bed to the store in Charlotte. I asked for a manager, they said there is nothing they could do. I called back after 2-3 weeks and they said the bolts were still out of stock. I am extremely disappointed in the customer service that I have received from Ikea on this product. I have explained that I live 4 hours away from the store and have no plans to return to Charlotte within the time frame required to return the item. I find it absolutely incredulous that such a large corporation would require me to drive four hours and pay for gas and accommodations to return a $200 bed frame that does not work. Not to mention the fact that COVID-19 adds additional risks to me traveling. I am a loyal Ikea customer, but this customer service policy needs to be changed!

I am requesting that you send someone to pick up the bed frame or issue a refund immediately for this item. I should not be required to drive 4 hours back to Charlotte in order to get a refund.

I have included a copy of the email saying the bolts are out of stock below. Date of purchase was 10/30/2020. Register 14 number 233. Store 0067. Total $437.75. Article [protected] 23388. Hauga for $179.

We also purchased slats to go with this item on a different receipt. They are Luroy slats. We will need to return these also.

Hello Jenna,

Thank you for taking the time to write us. We apologize for any inconvenience.

Regretfully, upon further review, the parts requested are not available at the distribution facility in Sweden at this time. We apologize for any inconvenience.

We suggest checking back with us and resubmitting your request in 2-3 weeks.

Alternatively, please return to the store with your receipt and assembly instructions to identify any parts that are needed. You may also return any defective or damaged parts requiring replacement at the store.

We apologize for any inconvenience that this may have caused you, and we hope that you will continue to be a loyal and important IKEA customer.

Best Regards,
Andrew
Customer Resolution Assistant
IKEA US Customer Support Center
Phone: [protected], seven days a week 9am - 10pm EST
Email: https://bit.ly/2sKGQTk
Web: www.IKEA.com
Please consider the environment before printing this e-mail. This message contains confidential information. Unless you are the addressee (or authorized to receive for the addressee), you may not copy, use, or distribute this information. If you have received this message in error, please advise IKEA Customer Support immediately by returning it promptly by mail.

-----Original Message-----
From: sac ecommail [mailto:[protected]@ikea.com]
Sent: Tuesday, November 10, 2020 5:47:47 PM
To: CSC Aftersales US
Subject: My IKEA Product / Missing Hardware/Replacement Parts- My IKEA Product

From: Jenna Sweezey
User's email: [protected]@gmail.com
Phone Number: [protected]
Address: 8221 Aaron Lane
City: Knoxville
State: TN
Store: 067
Zip Code: 37920
Year of purchase: 2020
Product Name : HAUGA
Product Article Number : 904.463.65
AA number from assembly instructions : AA-[protected]
Page number and step number of part : page 3
6 digit hardware number : 000000
Message: For Canada CSC [protected] x10

Hi,
I have tried to make an order for a bookcase and a shelving unit. Since we are in a total lockdown I have no other way than to order online.

While going through the checkout procedure I ran into a problem. It requires a mobile phone number. There was no way for me to continue the checkout without entering a valid mobile number.
I only have a land-line number...

My house is located between two hills, there is no cell phone coverage at my house. Now especially with the lockdown, it doesn't make sense for me to get a mobile.
At the end I entered a number from someone familiar, and my own landline number in the 2nd address line. I hope the delivery driver gets the message in case he needs to call me if he can't find my house (which often is the case as I am quite remote).

I find it very limiting and even a bit discriminating that you can only order things if you have a mobile phone. Nowadays there are even services that instead of receiving TXT messages that a computer voice can call any number and send a voice message. I would have thought that a company like IKEA could well afford that.

Maybe you can send a message to the delivery guy to call my landline [protected] and forget about the cell phone.
My order id is [protected]

Thanks

Regards,

William

On Sunday, January 10, 2021, I purchased a Rakkestad Wardrobe Cabinet.
I am an 80 year old woman who had a family member put it together. On assembling it together, everything was fine until she assembled the doors.
As the photo shows below, the doors will not close totally. There is a gap at the top on the left side and a gap at the bottom on the right side. It appears that wood is somewhat bowed.

I am up on the third floor, the item is very heavy and to unassembled it and bring it back is going to be hard for me.

Rakkestad ward/slid dr 46 1/8x69 1/4 "black - 604.537.67

Hello,

This message pertains to a complaint regarding continued, yet unsuccessful, attempts to return an online IKEA purchase I have not used and need to return asap

Order number: [protected]
Stocksund sofa > Ljungen blue/black/wood
Article no: 691.298.02
Purchased 10/13/20 online
Received 10/17/20 via delivery

Price: $699
$49.00 delivery
$49.56 tax
______________
$797.50 total cost

I am reaching out via email because for the last several weeks I have made repeated attempts to contact an IKEA representative regarding a return I've been trying to make and have had no success. I purchased the sofa anticipating a move I was preparing to make into a new apartment. However, due to unforeseen circumstances these plans are no longer in progress and therefore have no place for or need for the sofa at this time - thus have been trying to return this item in a time sensitive manner (as the sofa was delivered to a residence where I no longer will be residing).

Ive attempted to find direction/instruction on how to move forward with this process using the online website - however, this was not only limited in helping me to move forward with the process, it was vaguely and uninformative. Instead Ive tried calling IKEA customer service a couple of times a week for several weeks now (which I would ultimately be disconnected from by the automated voice prompt due to the abnormally "high call volume" IKEA has been experiencing for weeks now?) And still have had no luck getting someone on the phone to help me with a return I have every right to make at this time when its needing to be made. I've gone so far as to try and request assistance with/for other services in an attempt to get anyone at all on the phone to assist me. Even then I would ultimately find myself being "apologetically" disconnected due to "the high volume of calls" experienced and there being no one available to assist me.
I finally tried finding someone to assist/direct me with my return by requesting to speak with someone from kitchen sales - which sure enough, being this selection dealt with bigger spending like kitchen designs - allowed me to speak with some kind of representative. When I voiced my complaint regarding how impossible it has been to speak with someone regarding help with a return I need to make - the representative confirmed how the system was overloaded with calls coming in and to return it to my local store and to just explain the situation to customer service. However - I not going to travel all the way to the store just to ask someone for help with a return I can not physically take along with me due to its size. This has become overwhelming and frustrating which should be the case. I have been a loyal customer and spent a lot of money at IKEA over the years - even just having purchased almost $1000 worth in bookshelves/display cases not even a month ago. Now I'm considering having all of that returned to because there is no excuse for the difficulty I've had to go through in trying to return an order for this length of time since having received it in October 2020.
I am prepared to file multiple complaints if someone doesn't get back to me and resolve this issue by setting me up with services to have my product picked up (the same way it was delivered) for return to IKEA immediately.

Nicole Delgado
[protected]
[protected]@gmail.com