Imperial Tobacco Australia
Reviews and Complaints

I have gotten half a tobacco leave at the size of 4cm and Id like to get some sort of compensation out of it as I know it's not meant to be in there, my email address is [protected]@gmail.com if you could reply to this as soon as possible that would be appreciated, if there's no response on the email address my phone number is [protected], thanks.

Tobacco is an expensive product, despite health and governmental perspectives around smoking, this should not constitute poor quality.

JPS tobacco is extremely dry and flaky, so it burns at a fast pace and can be quite difficult to roll.

Where a 25gm pouch would often last a period of 4 days, a packet of JPS has only lasted for 2days. It's burns so quickly that you are left feeling you have only had half the rolled cigarette and therefore will often follow with another

Found a bunch of plastic like material shredded though the pouch. A couple of the smokes I have rolled have tasted horrible and we're really harsh. Not sure what it is but it is definitely not tabacoo. It is all through the pouch. I love this brand so hopefully this can be resolved.

I discovered a large chunk of hard black material in my tobacco. I have taken pictures of it. It's about 12mm long and 5mm wide, it has a ribbed texture on outer surface. It appears to be from inside a pipe and it is the largest chunk of black stuff I have found in tobacco. I think I may have smoked some of the smaller pieces before I discovered this large piece. I did not suffer any adverse reactions to it but I am not pleased with it.

I enjoy smoking it but just alot of woody bits in it. Would like this matter attend to as soon as possible. Don't really want to change. Enjoy it very much. Why is there alot of woody bits in the packet. Can this rectified.

Hi there, I'm not one to usually bother with this but tobacco is just to pricey not to unfortunately. Between myself and mum we smoke at least 4 25g a month and within the last 2 months... three have had such an off smell and the taste was so horrible, I've thrown them out they were that bad. I love capstan and don't wanna switch to anything but I can't keep throwing my money in the bin.

Hello I am witting in about the papers I have been buying are not sticking and unrolling apart while smoking, $1.60 I paid from Caltex service station for one packet, expensive but that is not the real issue here, annoying to have to mend you're cigarette paper, can't enjoy the smoke, is more frustrating then anything, i have changed papers for now

Hello I bought this packet of cigarettes and I've attached photos of the damaged cigarettes that make it impossible to smoke normally. The first few times I just figured one in the odd here and then but now it's more often and more in each packet. I look forward to hearing from you soon to resolve this situation that keeps repeating. Thanks for your time.

L9130 0739
I bought a pouch of this tobacco at 7-Eleven in Glen Waverley Victoria and am very disappointed with the quality of the tobacco as it tastes like menthol for some reason.
I bought it on the 21st of February 2020. And for $30 I am very disappointed and can't even smoke it. I have smoke Champion Ruby for many years and this will be the last time that I buy it.

7 eleven Glen Waverley

Hi I purchased a 25g champion ruby and it was really dry and harsh to smoke, this is the 3rd packet in 3 weeks I have had like this, it is un smoke able as it hurts your throat, a bit disappointing at $50 a pack, what can I do about this as its too much money to be wasting, was purchased from puma petrol station in Kingsway in Perth, very disappointing

Cigarettes I bought the other day from the local supermarket had a big stick inside them I don't want to pay for the weight when there's big sticks inside the packets.
Not very happy about this what's happening on multiple occasions. I buy them for the IGA in Towerhill Road in Frankston South Victoria Australia
I would like to continue to buy your cigarettes but at this moment maybe change your quality control.
Not after any money, just a little bit disappointed I thought id let you know so hopefully you can improve. Bringing to your attention...
Thank you.

Every single cigarette I roll comes unstuck, EVERY SINGLE One. For the last 2 years. Stupidly I keep having faith in the product and thinking I just must be (increasingly) unlucky but enough u is enough. I'm constantly re rolling, trying to lick the paper closed again. I've tried minimum saliva, lots of saliva, nothing makes a difference. It's extremely frustrating and disappointing. I would say out of the last 300 smokes rolled in the preceding 2 weeks, 25 stuck as advertised, 150 could be some what salvageable with saliva saturation. The rest fell apart. I know it doesn't cost much but it adds up. ACCC clearly states a product should perform as advertised. I buy a packet every 2 days. Unless I get some recourse I'm going to start an extensive social media campaign exposing tally ho, and will engage my lawyer I have on a retainer to pursue this through ACCC on my behalf

The 40g champion legendary ruby tobacco that I purchased is not like it usually is, it is crumbly and there is large pieces of "bark" and sticks through out the whole pouch of tobacco. This is not just one piece this is many pieces and there has been many more pieces then what is pictured only I have chucked them out because that was when I first opened the packet and didn't expect to find as much as I have. The tobacco it self is very crumbly and half the packet was crumbs when usually is isn't crumbs until the very last bit.

I brought a packet of drum 30g tobacco from my local tobacco shop, it was so under weight it felt like 15g instead of 30g I use to smoke jps tobacco but it is so dry and under weight all the time or it is wet to give it weight and gives you a sore thought maybe because it is loaded with chemicals and it comes from thailand hey, so I thought I would pay a little more for better quality, I was wrong again stop ripping us off while we make you rich with the big prices we have to pay for it now, it is a ripp off, I suppose you all are liberal voters you made your millions off of all of us already, I have been trying to call you for days now on your 1800 number but it is always engaged so I suppose I am not the only one that is pissed off change your ways everyone should just grow there own I reckon organic is better for you yours sincerely pissed off customer

Hello i am writing to complain about the pouch of jps tobacco i bought a few days ago. I have found quite a few of woody bark chunks in the pouch, including one the length of my pinkie finger and i have not even smoked a quarter of the pouch yet.
I like using your product but i am not happy about your product recently. I am seriously considering changing brands after this pouch.

Hi,

I bought 2 pouches of white ox (50g) and both were so dry, to the point of it just deteriorated in your hand, the first one I bought I thought I might have just gotten a dodgy batch, which was annoying but I let it slide, but the next one I bought the day after, since I had to throw the first one out, was exactly the same. It's super disappointing, especially since they are $90 each. So I've had to throw $180 in the bin in 2 days, it's quite aggravating to have to waste that kind of money, and it's shame because I've smoked white ox for years now and it's great. And it would be a shame to switch brands, and I don't want to, But if this is the quality that passes now, it's really not good enough. If you would like to contact me you can do so at a [protected]@outlook.com

Thank you.

Hello I am complaining about the two pouches I bought over the long weekend that they were both dry and had a lot of sticks in them I don't think it was fair I am very upset as usually this brand has very little I was willing to let one go but both has upset me I wish for contact as This is not especially the prices we pay these days my number is +[protected] thankyou natasha

To whom in may concern.. I enjoy champion ruby gor its smooth taste but latley in my last 12 packets I been getting alot of bark like strands that are un-smokeable and for the price they cost I think there should be more quality control in place for the consumer I have attached a pick of the bark that that was sitting on top of a brand new pouch bout this morning. Please take more pride in. Your product

Thanks for taking your time to read
Sincerely
Mitchell

I recently brought a packet of tobacco from my local Foodworks store and it is absolutely horrible. It's dry and harsh, I Constantly have to relight my smoke. It doesn't taste anything like it usually does. I'm really Not happy and want a replacement of something better or the original tobacco. A number of people I know have said the same and are switching brands. Very disappointing