Indane / Indian Oil Corporation review: customer harassment! 93

Dear sir

My name is Brijesh Kumar my gas conection no is 0333607 dt: 30-01-2005 having a transfer case from Gurgaon to Ghaziabad for which I have to get verify the document from Mr Deepak Sharma a field officer of Ghaziabad district his mibile no [protected] and I am trying to contact to this person from last 15days but he never available on his mobile and his mobile gets swich off. My area gas agency is not accepting the transfer case unless it is verify by the field office while the field officer is not approachable.

What should I do kindly suggest.

Brijesh Kumar
[protected]

I am a resident of Daliganj, Lucknow. Rukmani Gas Services, Aliganj, Lucknow is not responding well. Thery are not attending the phone call. I had tried to book gas through telephone many times. But they didn't respond.
Who is looking after all these complaints made through online? I could also see few other complaints also against this INDANE GAS. Does anyone take steps to correct this?

sir, namaskar

date 18-04-08 ko 04 silender ROSHAN GAS SARVICE AGENCY station road morena se liye the mere bahin ki shaddi 20-04-08 ko thi. jisme se ek silendor seal laga hua khali nikla meine complents karne per bhi koi sunbai nahi hui.
Sir, is complaint ko turant hi karbye.
THANKS
SANJAY GUPTA(MANDIL)
MORENA(M.P.)
MOB 91+[protected]

These agency people are arogant and they are making lot of money by giving it to shop keepers.

"Unfortunately" I have an Indane Gas connection from BTM agency, bangalore, Karnataka. I really gone mad and felt like committing suicide because of the extremely disgusting and disappointing behavior and response of the Indane dealer office in BTM lay out. I have been trying to call at the following no. 080- [protected], [protected], [protected] (as given in the card from your agency) from the past 2 weeks, but either I find the call busy or no-one picks up the call...!. Till now I could not book the Gas.

Even the delivery of the gas also I had a very bad experience, they delivery agency will never come on Weekends even though we instruct them while booking. They always claim when they are coming for delivery, we were not there..!. They deliberately come on weekdays and they know that we are working class. Then we need to go and pick up the gas from them, and they charge additional Rs.15 as well. Ridiculous..!

Nobody is there to control these criminals.

Dear Sir / Madam,

I have information that in Chennai one person named K. Kanagaraj has buying more than 4 Indane gas cylinders (domestic) per month and selling in black to his friends, relatives and others for past six years. He is working in Civil supplies corporation. His working area may be in Villivakkam or Korattur.

In these days it is very difficult to buy even single cylinder. I don't know with whom support this person has doing these gas cylinder abuse.

So I request to somebody look seriously this matter and stop. And he has to punish for this gas cylinder abuse. Kindly note below address of that person Kanagaraj (who has abusing Indane gas cylinders (Domestic).

Kanagaraj (Gas Cylinder abusing person) Address,

No. 7/65 ‘A’ Type,
54th Street,
Sidco Nagar,
Villivakkam,
Chennai – 600 049.

Hi,

I have an Indan Gas Connection form JAI JAWAN gas services.

I am highly frustrated with the behaviour of the people who are managing JAI JAWAN gas services. They are the gundaas and involve in lot of black services. JAI JAWAN is extremely unsafe if you have ladies at home collecting gas in absense of other home members. They are so rude and misbehave and are really criminals. I have logged a POLICE COMPLIANT against them.

My request if you are planning to take the connection from
JAI JAWAN Indane Gas Agency
Plan Extension
Sector 7 Dwarka
Then please do not take it . I have alraedy suffered a lot bcoz of these people.

Same like above cases is happening with me also. I have an Indane Gas connection from SRI VINAYAKA ENTERPRISES, #47/2, Near TVS Godown, Kudlu Main Road, Kudlu, bangalore - 560 068, Karnataka. I have paid for GAS Connection nearly one year back and really getting mad because of their behaviour and response. I have not received my Customer Book also and Last from 10 months 3 times they gave me commercial Cylinder (cost around Rs. 1200/-) and every time they promised me next time they will give regular Cylinder. Now last from 2 month daily I am going to their agency and asking for the cylinder, this time also the same story take commercial one and next time will give regular cylinder. I have tried almost all the way to get the cylinder from the agency but but unfortunately no success...
Now the question is how to get the cylinder ? Shall i go for police help or consumer court. I want to go for such type of way by which no one should face same problem. I have one last option using that atleast in that area next time this will never happen but the end result is i will lose my carrier and my family (Wife & my sweet baby) meight come on road after me. But even if I am ready to go for that.

To,
The General Manager

Dear Sir,
With warm regards i m making u a complaint about Balram Ji Gas Agency, Fatehgarh, Distt. Farrukhabad, (UP) 209601 . Sir pls dont think it as a anonymous i m telling u the very truth. we the pupils of fatehgarh having the gas connection of indane gas from the Balramji Gas Agency are suffering from too many problems from ur distributors. they never use to provide the refil cylinder within time. from the bottling plant they use to get the refil load very properly but they r not distributing the load to the connection holder properly. first of all the consumer should go to their office and get the receipt voucher after showing the blue booklet, that the proper days are over without making any payment . and they never use to take the amount of the refil voucher their. than the consumer should go to thier Godown situtated far away from the city. their the consumer should stand in line in hot summer for hours for it chance to get the refil cylinder. their the agency holder stands with a wooden stick & mis behave wjth the consumers & says that because of them the public of fatehgarh is cooking food at their home. Any one who disobey their rules and regulation will not get any refil cylinder. the agancy holder get the ful load of truck of 306 refil cylinders. but he use to issue only 150 to 180 cylinders.

At the time of delivery time they use to take the money their itself at the time of receipt they use to take access of money and their they use to to show that they the most genuine persons of this world.

if anybody pays Rs. 400/= or more they use to give the refil in black. the main motive of them is to provide gas refil cylinders in BLACK MARKETING.

due to this crisis always occurs everytime, 365 days.

the behaviour of the agency holder is too much rude & always speaks to a consumers in a very bad & indecent way that consumer is a beggar & after paying Rs. 340/= for a refil because of distributor he is able to get the refil cylinders & will be able to cook his food .

they always use to take acess of money from which is printed on the receipt,
pls tell me why they use to take money at godown, why not at their booking office

if any consumer is not able to take the refil cylinder within two days of the receipt, the receipt will become invalid, & again he should go to the booking office and stands in long que, waits for his turn & again shows the blue booklet and submit the old, invalid receipt said by the distributor. and ask for the new one.
Is their any column in ur company that if receipt become two days older it will be invalid.
The payment should be made at the distributors godown not at the booking office. why is it so.

the agency is in name of Handicapped person named Mr. Deshdeepak R/o Haathi kana, Fatehgarh & a widow lady who is settled in Farrukhabad, But the owner, the firm is being running by Mr. Goswami & his family. who is paying some wages to them. and torchered them to say infront of ur official that they r the owner.
they r having more than 2000 fake connection whose blue booklets r kept in mr.goswami house
the mai purpose of ur distributor is to make black marketing and to haress the consumers to make them beg infront of them so they feel happy because of mr goswami and family every body is getting food.

sir, i beg u to take a positive and very necessary action against the distributor.
pls make silient inquiry by ur officials, not from the officers posted At Gassingpur Bottling Plant. near Mohamdabad .
pls ask the public of fatehgarh r they happy from distributor or not.

few years back the agency was sealed due the same reasons
so pls take neceassry actions

hope for avery positive response

one thing more they use to charge for home delivery system but never do so

thanking u
a very harresed consumers

I am resident in Ghazipur, Delhi-110096, and my consumer NO. 10476 in Roop Gas Agency, A-1/23 New Kondli, Delhi, I am booking my cylinder for rifiling on 2nd June 2008 & booking No. is 14 but till date (21.06.2008) they are not delivered to me, always their phone are busy OR may be they are not pick up the phone, and I am looking their man delivered to cylinder to many Hotel (Dhaba) in higher charges. but not to me and I am very much problem, I do not know what to do, Can you help me.

I am a resident of navagarai, Coimbatore. I had booked for refilling gas at the Indane Gas Agency sevearal times. They told that it will be delivered in four days. But still after 20 days, it is not delivered. I have inquired them over phone several times, and they say today will be delivered and so on. But still not yet delivered. So I assume that they have enough stocks.I am also experiencing the lack of service from the INDANE GAS AGENCY. I am thinking to conduct a camplaign against this GAS agency and make myself and our friends close all the connections with them and open it with Bharath GAS or some other.

please take necessary action to distribute regular supply og gas.

I too had bed experince with gas distributor at Kosli in Rewari District Haryana. Here always remained shortage of gas stock. Ithink it is due to selling gas at backdoor for higer rates. Here for one gas cylinder you have to devote whole day and you are lucky person if you got. They have six or seven muscular body persons for those customer who make complaint . So they behaved rudely. I dont no why systm is not taking action against these persons.

DR. SURESH KUMAR

Kalpana indane gas agency vijay nagar bangalore is always kept the phone engaged so that the consumers are not able to book gas in time. The mobile numberr given by the custmer cell is also switched off always.

the companies are in tension due to price hyke of crude.
will they tell the public that howmuch cylinders they are providing to the gas agencies in a month .
in uttar pradesh and specially in agra area office the indian oil and hpc are providin only 500 to 550 cylinders against 1000 conexions to their agencies .
in this condition it is quite impossible to manage in such a less supply of the cylinders.
the backlog going up even in the month of august.
what will happen in the winter season
there will be big fights on agencies and the company officers too will have to suffer a lot for it.
it is advised that at least 70 pecent gas should be supplied to the agencies so that they can manage easily and the public can feel ease with lpg.

I am having a Consumer No.25727, SV 138146 dtd.02.05.2007 with the Chirag Gas Sevices, Harni, Karelibaug, Vadodara, Gujarat, India
I booked for Gas cylinder on22.08.2008 vide booking no.7209 dtd.22.08.2008 with an assurance that the cylinder will be delivered within 4 working days. But the same has not been delivered till date.

Please confirm what lead period at presently prevalling for delivery.

Regards,
Mayur J. Mehta
Mobile No.[protected]

Dear Sir

I am having a Indane Gas Connection in Bangalore, Karnataka. My Consumer No. is D16285. Agency is Shri Vishnu Gas Agency, Kadugodi, Bangalore, Tel 080-[protected], [protected].

Normally I am getting refiled Cylinder within 3 to 4 days against my telephone booking. This time I am not getting the line & One line is out of order & other one is always engage and if rings also they are not picking up the call.

If something wrong in telephone line, please let me know the agents other available numbers.

Thanks
Gopalakrishna DB
Nagondana Halli
Whitefield
Bangalore - 66
Tel : [protected]

consumer no:9338
Srichella gas Agency
Selaiyur chennai-73
booked 30 days earlier
refill not received phone not attended ...

I am one of the Consumer of Indane gas, Blue Flame Gas Agency near Tondiarpet, Chennai. My Consumer No. is 28903, let me know the procedure of booking gas once for how many days. I came to know that after 21 days from the date of booking, one can book the gas again. But the faculty in blue flame agency informed me that from the date of delivery only one can book the gas after 21 days. Please let me know what is the procedure and how can i take step by complaining to the higher authorities. waiting for your kind reply.

Hi,

I am also facing the same kind of problems from JN enterprises from BTM layout in bangalore, i have bookded my gas 25days back and still havent got, i am really in confusion to whom i should complain and where i should complain, i really get doubt on myself do i am really living in a City or a village. how many times i call to these people always they say tomorrow or next monday. its really hectic.

Sir,
Indane Gas agency, Balasore, Orissa is reluctant to change my cyllinder as leakeage is there. The attendant said it is a small valve leakage it will not catch fire. We are afraid to use it.

Please do the needful. Thanks

DK Patra,
Consumer No. AI 12354

I am also facing problems at JN enterprises, BTM layout, Bangalore. It's seems impossible to contact with them. I tried all the phone numbers which are given in their booklet. Either it it busy, or if it is ringing, nobody is picking it up.

Tele-Booking

Dail
[protected]
followed by JN Enterprise Gas Agency's number
[protected]
Followed by – Consumer Number
xxxxx

Wait till you hear the online booking number.
Booking happens correctly, but not the delivery.

I'm also a consumer affected by this Agency.

I am launching this complaint against Sarala Gas Agency, Jagatsinghpur, Orissa for gas booking and distribution.

This agency is selling LPG gas cylinder in black for Rs 1000 .
So common people are not getting cylinders.They are waiting for 2 months to get a cylinder. The owner of the Agency also harassing people.

Jagatsinghpur Yuvak Sangha

I am a LPG Indane customer with North End Gas Centre, Barasat, Kolkata and my consumer Number is 11867( name - NITIN CHOUDHURY). I have booked for refile on 27/08/09. When I meet the gas supplier two days before to get refilled cylinder they said your booking is canceled make another booking(12/10/09). Without knocking to my door booking is canceled why? because they sold it with higher price to another customer.

Please take necessary action to stop this illegal activity
Barasat.
Nabapally,
Amaraboty colony

Respected sir,

I am a consumer of SRI LALITHA AGENCIES INDANE DISTRIBUTORS, RAJAPALAYAM 626 117, Tamil Nadu. My Gas connection NO is: 411883. I book gas cylinder every time by telephone and their line is always busy. After longtime they pickup the call and do not speake properly.

Even they did not respond properly after a long try, I booked refilling gas cylinder in that agency last month. After 20 to 25 days complete, they did not send any gas cylinder to my home. When I contacted them through phone they did not respond to me again. Then I went to that agency personally and enquired about my booking status. They said that the cylinder allotted to me was given to someone. They apologized to me and said that your booking cylinder had been wrongly sent to others.

Problems with the agency:

1. While booking gas cylinder through phone they did not pickup the phone call and did not respond to the customer.

2. Cylinder is illegally sold to someone other than consumer.

3. They do not keep the stock (gas cylidner) always. But they sold the cylinder with higher price.

4. The cylinder filling place is 3km away in my city. They easily say to go and fill it your cylinder.

I strongly condemn this type of malpractice please take necessary action to them and send reply to me. If you want any further enquiry Please contact me.

Mobil No: [protected]
Mail ID: karuppasamy.periasamy@gmail.com

Thanks
karuppasamy.periasamy.

Sir, I have been a conumer since late 70s, [ when first dealership was allotted in Cuttac orissa, My consmer no 1580, and the relvant dealer is M/S Barabati Gas.I have lost my ORIGINAL GAS BOOKING Slip.Pl advise me what s hall i do s o that I get uninturpte d supply of cylinders. Am aged 74,

Your;s faithfully
susil kumar sen
susilsen @gmail.com

Dear Concerned
I am from Moga.Last month i went ur office to apply a new connection.First of all nobody is concerned there to attend the customer properly.Then they took my documents for a new copy for Rs.600/- and ask me to come after fifteen days to take a new cylinder for Rs.1800.When i went they clearly said 'NO' as there is no such a provision.Otherone said that the owner of this agency has sold it to another person for more rupees.I was surprised to hear their arguments.Then they said me to buy one another copy.Now you please tell me what to do.Every month i am buying gas for Rs.400 to 450 and also two kg less.

Hi,

At Present, I am working in Private Sector. I have taken a LPG connection from INDANE at my native place (Himachal Pradesh) in the year 1999 having Consumer Number A 21925.

Now, I want to transfer the connection to another place having same sub Division i.e H.P. Sc. Sc. LPG Amb, Distt. Una ( H.P. ) Gas Agency to Shaheed Sunil Gas Agency, Gagret, Teh. Amb, Distt. Una ( H.P. ).

But the agency holder is asking for RATION CARD . I believe, RATION CARD is only required for new connection or multiple connection.

Please advise me!

Regards,
Jeet Singh Rana
[protected]

I Sangeet Tyagi have booked in my connection no.16837 to our gas agency (Babapur Gas Agency, at C-3/4, Gali no. 3, Babapur Ext. Kabir Nagar, Delhi - 94) on dt. 09.03.2010 but till date I have not ricived to same .
Please look in to the matter as I require it barely.

Respected Sir,
My Name is Hari Chand Sachdeva, i am residing at Faridabad from past 50 yrs. I have a Indane gas Conection from Prathna Gas Agengy, Faridabad. My consumer no is L941. I book the cylinder every month, but majority of time i get my gas cylinder late and often my gas cylinder gets sold on black by the agency people on inquired, they tell me that your gas cylinder is not booked and the behavior and attitude towards the consumers is not good. they disrespect us. We get the cylinder after 40 to 5o days even after booking. I think something is going wrong in the agency and there is a mafia working there who sell the cylinder on black.
So i request you too look into the matter and teke necessary action immediately.
i shall be thankful to you for this.

Regards:

Hari Chand
[protected]

2 H/ 55
N.I.T. Faridabad
Haryana
121001

For all LPG customer

गैस बुक कराने में 21 दिन की बाध्यता नहींबरेली, जागरण संवाददाता : घरेलू कुकिंग गैस की बुकिंग के लिए कोई समय सीमा नहीं है। उपभोक्ता को अपनी वास्तविक जरूरत के लिहाज से गैस आपूर्ति का हक है। यह खुलासा सूचना के अधिकार कानून के तहत इंडियन ऑयल कार्पोरेशन लिमिटेड ने किया है। इंडियन अ़ॉयल कार्पोरेशन लिमिटेड के नोएडा कार्यालय से जब यह जानकारी चाही गयी कि क्या उपभोक्ता के लिए घरेलू कुकिंग गैस रिफिल हेतु एक से दूसरा सिलेंडर हासिल करने के लिए इक्कीस दिनों की अवधि की बाध्यता है, तो कार्पोरेशन की ओर से खुलासा किया गया कि ऐसी किसी समय सीमा की कोई बाध्यता नहीं है। कार्पोरेशन ने यह भी खुलासा किया है कि गैस रिफिल की होम डिलीवरी मूल्य मात्र 309.80 रुपये है। जबकि नये कनेक्शन हेतु 14.2 किलो के एक सिलेंडर की जमानत धनराशि मात्र 1250 रुपये है, जो कि वापसी योग्य है। रेगुलेटर की जमानत राशि मात्र 150 रुपये है जो कि वापसी योग्य है। नये कनेक्शन का शुल्क 35 रुपये है। डीजीसीसी बुकलेट की कीमत मात्र 35 रुपये ही देय है। नये कनेक्शन के वक्त चूल्हे का निरीक्षण मूल्य दो सौ रुपये देय है। मगर यदि उपभोक्ता वितरक से नया चूल्हा खरीदता है तो उससे मात्र चूल्हे की वास्तविक कीमत ही प्राप्त की जा सकती है, चूल्हा निरीक्षण मूल्य हासिल नहीं किया जा सकता। इन तमाम तथ्यों का खुलासा कार्पोरेशन की ओर से उस समय किया गया जब यहां के आजमनगर निवासी एक कुकिंग गैस उपभोक्ता मोहम्मद खालिद जिलानी एडवोकेट ने सूचना का अधिकार अधिनियम 2005 के तहत अपने कुछेक सवालों के मद्देनजर कार्पोरेशन से जानकारी मांगी।
regards
Deepak Sharma
IGL, kashipur
deepaksharma5@hotmail.com

Dear Sir,

I am shocked to state about the unscrupulous activities of some Indane gas dealers in Kankurgachi Area. The name of the dealer is Auroshikha bearing the code 40368 addressed at 73 Dhandevi Khana Road. While accompanying my elderly grand aunt who had earlier sent an application for getting a second cylinder.I was amazed and shocked to find that the dealer was forcing her to buy soaps, aprons, phenols, oil etc from some dubious local manufacturers at a very high cost, It is really shameful that they were saying that the products were supplied by Indian Oil and it was mandatory to buy those products otherwise they would not provide the second cylinder connection. I would request you to kindly look into this matter and take necessary steps so that no one is harassed in this way. I will also request you to take a decisive step to curb this activities that happens due to interlinks between some officials from your agency and the dealers as they are both hand in glove.

Will request you to kindly look into this and take necessary steps.

Dear Sir,

I have shifted my house from Chandanagar to Gajularamaram, so i went to Chandanagar Indane Gas Agencies, and requested for the same, he said right now it is not possible, only after 4 days, because there are no Forms available with me he said, please h elp me in this regard as i have shifted in mid of the May-2010 so i;m in very need of gas

Kindly Help me in this regard.

P CHANDRA SEKHAR RAO
[protected]
HYDERABAD

Dear Sir,

I Rajwati R/o Om Nagar Gurgaon, am a consumer of INDANE Domestic Gas with Raghu Gas Service, Khandsa Road Gurgaon (Consumer Number - 40795

I had done the booking for domestic gas cylinder on 25th Jun 2010 (Memo Number 10681) but the cylinder was never delivered at my res address. I again did the booking on 10th Aug 2010 (Memo Number 5507), but again the gas cylinder is not yet delivered at my address.
I couldn't understand whether its Black-Marketing or something else behind this.

I request you to please look into the matter and take strict actions against Raghu Gas Service, Khandsa Road Gurgaon on urgent basis

Thanks & Regards
Rajwati
56/20 Gali No 5, Om Nagar
Gurgaon (Haryana)

I am harassed by the service provider of Bhart GAS since last couple of months . We have to spend 4-5 days without gas in spite of having two cylinders . Facing the following problems since last one year.
1. Very much delay on GAS service . Took almost 30 days for Gas supply from the date of booking . After delivering one cylinder they normally took 21 days for booking of next cylinder.
2. The telephone line is always engaged & normally have to go physically for Gas booking / any other query.
3. The behavior & attitude of service provider is very very poor.

From
Dharmanand Belwal.
H.No. 760, Gali No. 32, Block C,
Inderprashat Colony, Burari, Delhi-84
Consumer No 17593
Name of Agency:- Shiv Shakti Gas Agencies.
Indira Vihar, Sant Prmanand Colony,
Delhi

4. Sometime cylinders also come underweight
5. I am enclosing herewith proof of on line booking for your ready reference

every where poor services! i am the consumer of indane gas through Inder gas agency daba road shimla puri ludhiana- i am sorry to submit that booking a refill cylinder on this agency is an impossibl task-their numbers 2501148 and 5045748 keep coming busy continuously-it seems they simply keep the cradle away to avoid attending the costumers' call -also when asked for cell number or any other alternative number their reply is negative...they introduced bookings through sms but that never started...recently they denied taking refill booking orders for want of identity proof etc. and how poorly they are doing it--they just say to bring id proof initially and when an individual approaches with id prood he is asked to bring photographs and when the poor guy takes the photographs and id proof he is yet surprised to know that he has to bring voucher in original also---three times he has to stand in queue for which there is no proper place---helpless costumers have to stand in the midst of garbage and humpty bumpty space...and when that is done he has to wait in another queue for booking his refill---again a very small passage is marked for this queue---such is the pathetic condition at Inder gas agency, daba road shimala puri...will some one go there and take the staff on task to teach them the value of their costumers?

horrible service, very poor customer service, shame on such a service

I Suman Pasbola have (Ms Vaishali [protected]) booked in my connection no.14367 to our gas agency (Yadhu Gas Services, at Sahibabad Gaziabad, ) on dt. 16.11.2010 but till date I have not ricived to same . Even behavior and attitude towards the consumers is not good. they disrespect us.Please look in to the matter as I require it barely
Thanks
Suman Pasbola (C.No. 14367)
S-3, 240-D, Sect-4, Vaishali Gaziabad
[protected]

We are serviced from M/s Sheela Agencies, 9th block east, Jayanagar, Bangalore 11. The telephone nos. keep ringing with a no reply or busy all the time. Most of the time, we have to go to the agency & do the booking. Do you have any internet based booking, which will avoid all such issues. Kindly respond
H R Anitha
Consumer No. 81446
Ph : +91 [protected]

sir
in our area that near mangalhat the gas agency people used to supply the indane gas for RS 420/- instead they have to supply for the rate of 400/- per the cylender so i request you sir please take actions against the agency suppliers with that they cant cheat any more people in any other places.