Indane / Indian Oil Corporation review: poor service! 25

I am a 76 year old so called senior citizen. I tried contacting Indane on several occasions for an LPG refill cylinder. On 7/07/07 i walked to their office which is nearly 4 kilo meters from my house to book the cylinder. But they told me that they cannot offer me a cylinder within 25 days of the previous issue. ( the previous issue was on 15/06/07). I went back home and called them again on 10/07/07 and they informed that the cylinder would be provided within 2 days. But we did not receive it. So i walked to their office today that is on 13/07/07 and inquired about the same. They now say that they will provide a cylinder only on Monday that would be 16/07/07. An old man is been shown no concern here and my children are not home most of the time. Kindly assist.

My name is gazali khan i live at cherki distt Gay.
Every person of my village is disturb from indane gas agency .here is very poor services from all gas agency

Hi,

I resident of Navrangpur area in Ahmedabad, Gujarat. I want a new connection of Indane Gas. I was continuously following up with nearest Gas Agency since last two months, which is situated near Darpan Circle, Navrangpur. But not getting proper respoce from agency people. Finally a person from agency asked me to submit the documents and ask me to inquire after 20 days. Pls help me in this. As I urgently needed a new connection. And pls revert where can I logged this complain at local Ahmedabad Indane office.

And also reply that what are the charges for new connection. As I inquired different Indane Agnecies, but their rates are different.

My consumer no. is
Con. no. D00- 34796
I am suffering from the problem when i am booking for my gas cylinder.
I have not booked for gas since two months.
Now when i am calling to the indane agency
Cauvery Indane Agency , plot no. 1, K.R Puram, Opp Police Quarter,
bglr-36

TIN: [protected]
IOCTIN: [protected]

They are picking up the phone and asking for the consumer no. then they are holding the line with out any responce.
We forced to disconnnect the line.
When we try agin then some body wwill pick up and tell to book on after some sdays.

Though i have not booked the cylinder since two month and i requested him that my gas cylinder is already finished and please send the cylinder.
tehy will say that we will disptch tomorrow but agin we have not recieved the gas.
Agian we called to the agency , the same story they used to repeat.

I dnot know how do you serve your custmomer.
I am expecting that you will help me out of this.

Indane gas agencies called Jai Hind at mannarkkad, palakkad dt, kerala is not supplying gas cylinders at houses rather they interested to supply at road side shoppes where the shop keeper is in hand with the suppliers to misuse the cylinder by supplying to others getting some margin to them. The real consumers are finding very difficult to get the empty cylinder filled. They are at the mercy of the shop keeper and the suppliers of the cylinder. Many time it happened to me.

Beware people!

very relavant

For all the information required on INDANE services in Karnataka in particular and India in general visit the website of M/s Raja Enterprises, Indane Distributros, Peenya, Bangalore, Karnataka.

website : www.gasagency.co.in
www.gasagency.in

Some of the reasons as to why there is delay in supply of cylinders is

1. Customer booking after 6 months gas : One must submit a request letter for resumption of supply. IT is the policy of IOC now a days.

2. Most distributors are following gap of either 21 or 25 or 28 or 30 days between 2 refill supply. This is becasue of restriction in gas supply by all Govt Companies.

3. Short supply by GOvt Companies is because they are loosing money for subsidy account. Better for Government to lift subsidy then make customer suffer.

4. As per strict rules now only home delivery to be made. No delivery at shop . So if you are living at another address which is not in the supply area of your Indane distribuotr, better take transfer to your area agency.

Yes, i totaly agree with this complaint - am a customer of Indane gas - distributor is Shiridi Sai Indane Distributor. Very bad service- once in every two months only i book gas and looking for second cylinder too... the lady who picked my call for booking was very rude while talking when i ask is there any possibility to delever soon, as she told 1 week for refill..

This type of behaiviour will lose every customer..
So i decided to complain to indane - that time i saw this while searching on google...

:( :( :(

I am an ex-NRI and have been trying to get a gas connection at my home in Kerala. But the agents say that I need to produce 'Ration Card' in order to prove my identity to register my name for the connection. Is not a copy of the passport or driving license or the receipt for my house tax not acceptable for the purpose? The civil authorities are not accepting the application for 'Ration Card' now as they are computerizing the existing rations cards and they would accept new ones only after computerization.

Beware!

There must be a strong supervisory body who will attend such complaints. sdo of districts were previously use to check stock books of dealers. Your company must find out a effective way to monitor retail gas supply at consumer end. The disease is taking a chronic form. It takes 4to16 days to supply gas cylinder after booking. We live at the mercy of supplier.

Dear Sir

My Customer Id No. HS15234 with HARI SINGH GAS SERVICE, RZ 914 PREM NAGAR, KIRARI ROAD, NANGLOI, DELHI-110041. I want to refill/booking of the same but continue make the call on the given number [protected], [protected], there is no response at their end. It is not possible every time booking personally at the service centre.

You are requested to plz. Book my complaint as well as booking of the same

Your prompt action will be highly appreciated.

Thanx

VINITA
N-314, Mangol Puri
New Delhi

Dear Sir,

I am staying in Bharathi Nagar, Guduvancherry. My gas distributor is Pattammal aagencies , Guduvancherry and head office at Tambaram. Now a days if we book gas hardly it will take 27-30 days, I heard that Graha and Saravana agencies mingled with Pattammal Gas agencies, Tambaram. Hence, I request you to solve our problem to supply the filled gas.

Regards
Sundararajan

I am also facing simialr kind of problem in fast growing city GURGAON, INDANE gas agency GURGAON GAS AGENCY takes 14 yes FOURTEEN days to deliver gas cylinder, and no one is to hear our problems

Sir,
I would like to inform you that I am remain unable to book my gas through " Captain Gas Agency, Pratap Vihar, Ghaziabad, U.P." beacuse of continuously engaged phone. My customer No. is C-14963. Kindly make arrangement for subtitude land line no or mobile no of the above said dealer so that I may able to book it easily.
Thank you.
Mahendra Pratap
H-43, Sector-12,
Pratap Vihar,
Ghaziabad, U.P.
Phone: [protected]

My Cusumer No. 15354 with Sai Seva Enterprises, shop no.2 sector B, Pocket 1, CFC Market, Vasant Kunj New Delhi-110070.

I am not able to book the cylender after makeing the continious Calls from Last 7-9 days. Their phone numbers seem to have always engaged or not getting connected all through the days. we keep on trying to call but no way getting connected at all.Iam makeing the contionious calls on these nos. [protected] & [protected]. but there is no response at their end. it is not possible me to book the cylender everytime persinally. we also tried through the help line no. 1260 that also seem to have failed our efforts.

You are requested to plz. Book my complaint as well as booking of the same and take some strict action on that agency.

Your prompt action will be highly appreciated.

Rujuta Deshmukh
77/4, 2 nd Floor,
Mehrauli, New Delhi-110030
[protected]

Dear Sir,
My Consumer Number is 7739 (B.N.Batabyal)and our dealer is M/S Shanti,Raj Nagar Palam.
All their telephone number are always busy which is intentional
and you can never get them on telephone.If you have to book
Gas supply then you have to go personaly and then supply will be effected only followed by two three visit.
Now it is not always feasable to go and book personally.I tried their Tel Number constanly three days but never got it which shows that they just simply keep it busy by keeping it off the hook.
Even the mobile number [protected] displayed in the supply voucher is always switched off.
So if they do give proper service how they are entitled for the dealer ship.
I am unable to book my Gas supply for the last three days so please help me out.
Best Regards
N.N.Batabyal
26th Feb,2008
Mobile :- [protected]

Respected Sir,
I am having two cylinders and as per rule to book the refill cylinder is 25 days and I have followed the same and on 26th day as I booked the booking for second cylinder, the counter person told will be getting the cylinder within two days and was repeating the same answer for atleast 15 days till now. If you need it costs you Rs.650/-on spot (black) from the agency.
Just I am struggling for almost 15 days, please help me and
I will be most hearty thankful to the authority.

My consumer number is 17082 in Sudheendra Gas Agency Kalyanagar, Bangalore.

Dear Sir / Madam,

My Customer Id No. HS24793 with HARI SINGH GAS SERVICE, RZ 914 PREM NAGAR, KIRARI ROAD, NANGLOI, DELHI-110041.

I am not able to book the cylender after makeing the continious Calls from Last 5 days. They pick up the receiver and put it another side. Iam makeing the contionious calls on these nos. [protected] & [protected]. but there is no response at their end. it is not possible me to book the cylender everytime persinally. So Iam Facing Lots of problum.

I have complained so many times to the concern agency but they dint take any action on that metter.

Here i just want to tell you one that they gives the cylender to the vehicle onwer on higher cost and told the cunsumer that they have shortage of the cylender.

You are requested to plz. Book my complaint as well as booking of the same and take some strict action on that agency.

Your prompt action will be highly appreciated.

Thanx

Mr. Naina Praveen Kumar
H. No. 461 Block B-2
Sultan Puri, New Delhi-86
Tel: [protected]

Hari Singh Gass Service (Distr.I.D. No.5006) Agency not booking LPG Cylinder through telephone No.(011-[protected]) Since last week I have been trying to book a Gas Cylinder by using the agency's phone # (011-[protected], [protected], [protected] & [protected])but they never attended the call and so delaying and making trouble for the customers. Kindly do the needful to help the customer.

Cosumer # 38770

Sir,

I have been a regular customer of Shri Nrusinh Krupa Gas Agency, Vadodara and my Consumer No. is 23553. I am having a house inVadodara, Gujarat since 1996. Since I don't have a ration card, the dealer is not excepting my booking of Gas. Kindly help me in this regrd. Also Kindly let me know what is the alternative of not having ration card. My gas will last for another week or so. Please treat is as Urgent.Address of the Indane L.P.G dealer is as follows :

Shri Nrusinh Krupa Gash Agency,
A-1, Akshardham Appartment,
Near Akota Garden, B.P.C. Road,
Baroda 390020
Gujarat
Phone : [protected], 2357393

Thanking You

Yours Sincerely

Debasish Chaudhury

Dear Sir/Madam,
I am customer of indane gas my conumer No.37204 gruhalaxmi gas agency, shapurnagar, jeddimetla, Hyd. R.R.Dist. and their telephone no.[protected]. I have booked for refill on 1.9.2008 but till now they have not supplied a refill. at the time of booking they were told me to send refill in 10 days but 16 days over but not send a refill till now and also they were not giving a proper reply. Booking for refill also they will book for refill 21 days after sending the cylinder and 15 dasy to supply the refill totally the customer has to receive refill in 40 days. so i am requesting uyou to Book my complaint as well take some strict action on that agency.

Your prompt action will be highly appreciated.

Not picking up phone calls!

I have been trying to call up the Gas agency from Delhi on the number [protected], [protected]. Whenever i dial the number, i just get it on a busy tone.
Parul Gas Service for Indane located at burari. But no one picks up the call and all the time the no is busy... I think they employees have hung up the phone so that the nos are always busy continuously. We have been facing a lot of problem with this gas agency as this is a regular problem with them whenever gas booking is needed. I will request the Indane gas management higher authorities to please look into the matter and kindly change this agency as this is totally incompetent to provide services to gas users in this area. Thanks.
puran tiwari burari delhi

Dear Sir,

My supply of gas comes from Roy & Dutta Associates, Sodepur, Kolkata-700110 and My consumer no is 19063.

I am highly dissatified with the service they are providing right now.

I have booked for a cylinder on 29th June, 2009 But I have till not received any cylinder.
I am a working lady and have a small baby and aged in-laws at home.

After repeated request they are unable to supply gas not before 20 days. And gives the same explanation that " there is no supply from IOC"

Sir been a working lady it is really tough to manage the family without gas ..So I would like to request IOC, to kindly look into the matter on urgent basis and please do the needful so that i can get back the faith which i had on IOC for giving an ontime proper service.

Regards
Madhumita Chakraborty

Dear Sir, I want to state that I have booked my gas on 29/12/2009, but I have not yet received it . I also0n 5/1/10 personally lodged complaint in the agency. but they are not responding it . my customer no. is 34026, Sona Gas Agency, Masoodbpur, VAsant Kunj

Dear
Sir, I am D S Pandey, Indane gas consumer, having number NG 29171Z
I had booked a cylinder on 18Feb 2010, at Nangloi Gas Agency, K-2, Adhyapak Nagar, Nangloi, Delhi 41
when I went to agency to enquire about it, the staff says Aaj deliver ho jayga. But Today is 16th April
not delivered. His delivery man "Rajesh" and they have nothing to do about this matter.
Therefore I have been suffering non gas problem from those days.

I have heartiest request to you that please take necessary action against above stated agency
and solved my problem as soon as possible.

Yours faithfully

D s Pandey
C-56, Rajdhani Park,
Nangloi, Delhi-41
M: [protected]