INTEC College
Reviews and Complaints

Second post about intec college.I registered with this college for HR and received the incorrect study material. And was registered for the incorrect course. All they send me is money that needs to be paid. As I am waiting for my refund for my deposit. All they tell you is busy with investigation. When I phoned I was told it would take 3-4 working days. We are now in the next week. This is pathetic. All I want is to cancel my studies with Intec college. But the process is dragging now. They deduct money of your account which is the incorrect amount and then lyceum college which I never registered with sends me I need to pay my studies. Do not make the same mistake people please be warned.

I intend on report Intec to the DHET if I don't receive a call from someone to confirm cancellation and refund of my deposit. You have been unprofessional and literally ignoring my calls.

[protected]

Student Number [protected]

I completed my studies in 2014 but never received my completion Certificate.

Called many times over the years with no response back from Intec, i am seeking my Certificate with in the next 2 weeks seeing as i am in the market for employment and i cannot apply for work in Pastel if i cannot proof with my Certificate i can do the work.

I have no outstanding money owing to Intec, all i am asking is for my hardwork to be reworded with my Certificate

Good day to whom it may concern
I am trying to get a hold off Intec to cancel my studies. Also send my cancellation form in numerous times. I just keep receiving statements to pay amounts but I have cancelled wih Intec. This needs urgent attention. I have enrolled with Intec to study after finding out I was enrolled for the incorrect course. And the amount that gets deducted off monthly is not what was agreed to. No one signed for that amount.
After all the issues I cancelled. I am sending numerous emails but no one replies.

Kind regards
Natasha

I wrote in my exams in 2019 and never got the statement of results including the assignments.

For the last two months I am battling to get them out of this godforsaken collage. Every time I phone and get to speak to a person they only tell me they see the requests for the statements on the system but can only do a follow up for them to be send out, until today I still have not received them. I then asked if they could maybe tell me which ones I failed and they cannot even do that!?!

I have two subjects left that I need to write in June 2021 exams and the closing date is the 1st of May but I would have liked to write the ones I failed as well so that this can be my last exam

Soon after registering my child student number [protected] at Intec College we went through her study guides and assessment books online, via the student portal and discovered that she's due to submit assessments for all 7 subjects within days. The biggest shock is that all Intec approved venues for assessments and examinations are nowhere near us and I have to wait for Intec's approval for a private invigilator. It takes days for approval. How long will that take. Soon it will be too late for my child to submit these assessments and its stated clearly that my child will get a permanent zero if she doesn't submit in time. If the student consultant Innocentia Matlala alerted me during the registration process that the assessment and exam venues are nowhere near us and and students are about to submit assessments soon, I would've opted out immediately.. but No seems like my hefty deposit fee of R11000 was the only important thing in sight. Sent Innocentia Matlala an email on the 6th of April, No Reply. Same thing the following day and to highschoolhelpdesk, info@intec.edu. za and etc No reply. Cancellations department doesn't answer at all, never. The consultant Innocentia
Matlala simply replied today only that she was on leave and for me to send my matters to the high school exam board. Just like that. This is unfair, my child looked forward to learning from home, now this and Its too late to take her to the department of education to place her in a school. All I want is for Intec to cancel.

My name is Koketso Lebo Mahapa identity number [protected]. I'm a student at Intec College from 2019 to 2021. Since registered with intec college I've never received assignments feedback nor assignments results. I wrote final exams but have never received my first year results and second year. I'm told that I'm owing but the consolidated statement says I'm up to date. Can I be helped MA and other students

I had requested a cancellation on 24 August 2020 and only received the cancellation forms on 15 September 2020. It is now 25 March 2021 and I am only receiving feedback now. This is a whole 6 months later.
Throughout this whole ordeal I've not once had access to any study material as I had no access to my student portal. Since 12 March 2020 I had been sending emails stating that I kept having issues logging and that I kept getting an error message (please see attached). By 10 June 2020 this was still not resolved, that is basically 3 months later (please see second email attached).
It took 6 months to change over from INTEC bookkeeping short course certificate to the certificate in ACCOUNTING NQF 5 course. There were also endless struggles regarding my funds that needed to be transferred from Damelin to INTEC. In all this time my STUDENT PORTAL was still not sorted out so I could study.
Eventually I was able to log on to my student portal in June 2020, I then requested some help regarding my assignments and examinations etc which once again was endless issues. The 30th of June 2020 (same month of finally having access to the student portal) I lost my job and had asked Fathima Ballim if my studies could be placed on hold until I had found a job and she said it was fine. Up until this point I still had not had any form use of what the college has to offer. (What has been paid for was for nothing).
About 3 weeks later I received a threatening and rude phone call stating that if I do not pay for my studies I will get handed over to the lawyers. I then explained to the lady that I do not have a job and she said I need to go to the police station to get an affidavit stating I no longer have a job. Because this happened, I requested, via emails and phone calls, to have my studies cancelled completely rather. I have encountered too many issues, rudeness and no responses both, from Damelin and Intec. I cannot be struggling like this.
I would definitely not be recommending any family or friends to study through Damelin or Intec. Please have this seen to immediately else I will be taking this further as this is unacceptable.

I have been asking about my statement for the past 4 months... I received a statement where I was invoiced 4 8 subjects and I wrote 4... I have been phoning... Emailing and the response is phone head office. I phone head office they said phone accounts. I phone accounts they said phone exam department... I phoned the exam department... Guess what please phone head office... I am so getting tired of this constant phone to his phone that I am so fed up with this the June exams are coming up and as my account is not sorted out I won't be able to write June or December exams... I am starting to think intec is a scam... You pay a [censored] load of money for a career but they give you nothing in return just more money flying out of the window...

1. Regarding payment for my account, I have attached the email correspondence regarding the credit that I have with intec when i sent a mail to them. I was told that the extra money will be kept for exam fees. I have also noted that they charged me for 2 exams but I only wrote one. I have also attached the correspondence regarding that.
I did phone previously to try and sort this out but I couldn't be helped because they didn't find me on the system. I gave them the student number that I have been using since the start as well as the student number on the statement (I don't know where that comes from) so the lady said that she will phone me back but I was never phoned. I then finally got hold of them and they said i should sort it out with the exams department. The exams department eventually sent me back to the accounts department.
I was told that I can't receive my results because of the account that is in arrears. (It is not)

2. Regarding my student portal. There is nothing, no course material, no previous exam papers, no assignment results, no exam results or any progress. It has been like that since you moved over to the new portal, I also phoned previously about this but I was told not to worry.

3 . Regarding assignment. Since June 2020,
I followed up on my marks, I was told that they did receive it but haven't marked it yet.
I followed up again and they told me that they didn't receive it.(So I sent it again)
Then I got an email saying that they did receive it on 21 August 2020.( I didn't send anything on this date)
I followed up again and were told once again that they do have it but it wasn't marked.
Followed up again and was told that they didn't receive my assignment.

I don't know who to contact anymore, when you email them you get a reply saying that it was escalated but nothing happens.

I have sent 21 emails already requesting my exam and assignment results. I phone numerous times with no luck. Now they refer you to head office which you need a lot of airtime to hold on for. It seems like they will only respond to you when it comes to money. This is really poor service and I can't see that any complaint is going to be resolved. From the beginning, I had poor service which caused me to miss some of my exams or had to hurry to new locations because someone failed to read my registration form.

I have been phoning and e mailing for 2 months to get my statement of results... no reply on e mail, and same response over the phone: we have enquired this matter and will get back to you...
On Friday 19 March 2021 i was promised that i will receive my statement before the end of the day, but that did not happen...
Today, i was told that the matter wil be resolved as soon as possible...
please advice

I have been struggling since February'21 getting my November statement results amended. I received all my marks but when the statement results were emailed only 2 out of the 3 was listed.

I need an amended November statement results emailed to me a.s.a.p.

Study Material on the online portal

Been Struggling since February'21 with registration, registration took about a month. When I got email verification of registration completion, then I logged onto my student portal just to find my student email address hadn't been registered yet.

When student email address was finally registered, I then logged on just to find I have no access to my study materials.
Since 17/03/2021 I've been on hold for 10min or more for an agent.
Just for them to tell me they have put in a request for study materials to be uploaded. I'm still waiting and still hearing the same excuses but not study materials.

I will not purchase these study materials, because I'm paying for these study materials and expect them on student portal.

PLEASE! I need these study materials so I can start with assignments.

Thank you;

I have been phoning every week for the last four weeks for exactly the same thing. I have sent emails no reply, left messages for someone to call me back but no calls. This is absolutely the worst service I have ever seen. There is no service. I can't see how it can take so long if I have all my marks to make one sheet to combine them all. Surely they don't have to write it out by hand. The system should do it automatically.

I have enrolled my daughter to the college to do her certificate for graphic design. We phoned several times student support in order for them to help us with a tutor. A tutor did phone but gave my daughter a link to download adobe cc 2017 and it is not working. We phoned again and submitted the forms they asked us to complete but still nothing. You cannot speak to a manager as they do not put you through or they say the managers are working from home. We paid R40000 for two courses and the service is very poor. I would like to request my money back otherwise i will go to the ombudsman and file a law suit against Intec college for defrauding people of their money.

Intec has not released the Nov/Dec 2020 exam results. They are impossible to get hold of and when you do, they ask you for the proof of payment for exam entry. How can you write an exam if you haven't paid for entry? Educor and all their brands, including intec is a disgrace to education and taking advantage of the poor and desperate. Disgusting vultures!

I need a refund, my company Eskom paid intec in full of which after sokme time i cancelled my studies and the company recovered all the money paid to intec from me, i have been writting emails and trying to call intec to no success. Id number is [protected] name Mendo Halu. The company has recovered every cent deducting from my salary andd in full so im pleading with intec to refund the money after cancellation of the course that is higher diploma mechanical engineering.

Good day,

I am enrolled at INTEC since 20919.

I sent in assignments and wrote exams and still haven't received any results after contacting them several times via email and telephonically.

My course expires in April and according to INTEC I should apply for extension a month before but you cannot get a hold of them.

My student portal does not display any information it is basically blank. I contacted them several times and I still do not have that service.

I want to cancel my course and accept a full refund.

Would you please assist me in this matter.

I have successfully completed my NQF 4, after 300+ minutes calling the contact center I still do not have my progress report that I can provide to HR.

I submitted my portfolio in the beginning of December for marking.

I have been told that my marking is complete and I received 77%. One person was so kind enough to send me a blank report (no signature or marking).

I fail to understand why emails do not get replied back to, why consultants are not trained to answer questions correctly and most importantly why it is so difficult to get a progress report / certification after it has successfully been marked by a moderator and assessor. Send me through my report and my certificate and we never have to deal with each other again.

My student number: [protected]

If you're thinking of studying through Intec college - DO NOT! Their lack of support is so horrible you'll spend hours (I wish I was joking but I have the phone bill to prove it) on the phone waiting for someone to answer and when they answer it doesn't mean your query will be resolved so you have to phone back again and again. I've sent emails and when they finally respond it doesn't even answer what I asked, it's some vague crap that doesn't mean anything so guess what I'm back at square one of emailing and phoning. Their customer service is pathetic and I wouldn't recommend it to anyone.