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I would give this company zero stars if I could. I ordered items on Amazon on the 18th and 19th, and they were marked as out for delivery. I contacted Intelcom to request a call from the driver upon delivery, but the driver did not come and falsely marked the package as attempted delivery. When I called back, the office was closed.
The next day, I learned that my package would now be delivered on the 22nd. I reiterated my request for a call before delivery. At 1:30 PM, I was told the driver would arrive around 4:00 PM, as I was the 257th delivery. However, at 3:30 PM, I called again to confirm, only to find that the driver once again marked the delivery as attempted without showing up. Intelcom informed me that they would deliver it the following day.
This entire experience has been incredibly frustrating. I ordered an item for next-day delivery, and I have no idea when it will actually arrive. I have requested that Amazon lower this company's priority in my delivery options. If I receive another package through Intelcom, I will reconsider my business with Amazon, and I encourage others to do the same to help eliminate this company's operations.
Claimed loss: I lost working hours/ personal times/ unwanted stressI want 500$ of compensation
Desired outcome: I would like to have an official apology and receive a compensation about the all the stress multiple phone calls and unnecessary headache.
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