Intelius
Reviews and Complaints

My name is Mary Jane Von Wryeza when checking your website I show an alias for me as Joyce Marie Von Wryeza in Ft. Lauderdale FL. I have never been in Ft. Lauderdale and Joyce Deyoe is my ex mother-in-law. If her and my Ex husband used my info to get fake ID or credit it was without my knowledge or permission. I would like to know what information you gathered on this person and how it was used. I would also like this information purged from your files as it could have a negative bearing on my life. You can contact me at mjvw122@verizon.net. I do live in Lorton, VA and previously lived in Buffalo, NY. Those are the only places I have resided in my adult life.

they charged me several times in the past few months and called them up and told them to stop they gave me a 1.00 refund and them kept on charging me for services i never signed up for nor use i am really getting pissed off and hope someone can stop them from potentially bankrupting people im frankly sick of them and hope they all get put in jail

DEAR GOD I HOPE YOU CAN SHUT THEM DOWN.

I WAS SCAMMED BY THE MVQ PRIVACY MATTERS AND FINALLY GOT A REFUND AFTER 4 WEEKS OF HUNTING THEM DOWN. NEVER DID GET BACK THE BOUNCED CHECK FEES AND ALMOST LOST MY HOUSE DUE TO A RETURN MORTGAGE CHECK.

GO GET THEM AND TEAR THEM APART. :)

I agree with the OP. When you look up ANY number before signing up they find the results. The minute you pay to see the detailed results, suddenly the ONLY ones you'll find are for published numbers, nothing else. And the report on those numbers sucks. It listed me as having 13 brothers and sisters and all sorts of addresses I never lived at. Nice job losers.

JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!

I went to peoplelookup.com to get some info that was ten years old and it started at $39.99 and then hit me with $49.99.. I mmediately with in 5 minutes cancelled their service...imagine my surprize when several days later when through them there is now a $19.99 charge from Intelligus? They gave my information to Intelligus and hooked me on a service i do not need.. I have done the following..sent a certified letter to there company demanding cancellation. reported them to the FTC, reported them to the Washington Attorney Generals Office. Filed a disputed charge with my credit card company.. i just found out that they can be reported for internet crimes through the FBI so i will now do that..Internet scams and crimes are at an all time high and it is up to us as consumers to take thesr ### down.. REORT THEM>>>>>.My next step is to send them a bill yes a bill for the time i have had to spend online to get these parasites off my back...

Happened to me too. I canceled the unauthorized account and disputed the charge. What a scam !

I purchased some information Intelius when looking into the criminal history of a prospective tenenant. However, in addition to the purchase I intended, I now get a $19.55 charge per month on that same credit card I used. I think that should be illegal! I do not have the time to fight their dishonesty. Calling them at night does no good; their offices are closed.Calling them in the daytime does not good; everybody is busy.

IDProtect ID Protect Intellius
I had the same charge - .99 for a report, then a week later, ID Protect charge of $20+/-.
Reputable internet businesses do not convolute their customers web experience with unasked for services with auto-renewal fees. That is poor business practice.
I went into their system and canceled the renewal, then an ad popped up to continue at a lower price. I idd not take the offer (or what I thought was not taking it). Then I check my email and I have a message thanking me for renewing. So, back I went to go through the process again.
Additionally, Intellius bury the ability for you to cancel under links and links. If you're reputable, you put your best foot forward and hope your customer likes what they experience enough to return.
Unfortunately, I will never use Intellius again. They have lost my trust.
I am posting the detail of the charge so others searching for it will know what it is:
CHKCARDINT*IDPROTECT M877-97463 WAUS

This company is a piece of crap.. do not use them they will charge your bank card for unauthorized charges... TOTAL SCAM by the time you realize what they are doing you could have hundreds of dollars worth of charges...

They say you can cancel but I can not find the account management page they refer to. I do not know why I have to cancel something I never orderred to begin with. What a hassle and if I were going to get a service such as this now I would never use this one because of this.

Don't feel alone. I had a charge against me dismissed and the Judge in the case ordered a non disclosure of the charge and it appeared on Intellius. I notified them and they removed it after a hassle and three weeks. Then, several months later the charge reapoeared and again I had to mail the Court order to them and they finally removed it and I "opted out" of their sites. They kept giving the excuse that the jursidictional court should not be giving the information out and I agreed and I then advised them they have the repsonsibility to make sure the informatiin they release is accurate and if you once send the the court documents proving the records are non disclosed Intellius can block your name out on THEIR system as well. They did not admit that but my attorney says otherwise. They are just using the excuse to blame the judicial system and not their own shortcomings and responsibilities.
I am getting ready to sue them in Federal Court if they do not take permanently remove the records this time and if they think I am kidding, that is their mistake. The law says once you notify them that they have the repsonsibility solely on themselves.

Don't believe a word Intellius says.

this just happen to me and I did authorize this I want my mony back

We never signed up for this service and have been billed over $60. The website doesn't seem to allow cancellation and neither does the phone number. How to stop?

If you pay for a person search they charge you $5.95 or .95 and give 7 days to opt out of their program with no refund. I just talk to them and will file a complaint to the FTC and State Attoney General. Their opt out is not very weel advertise on information. Maybe the BBB is another good place to complain

Same complaint here...signed up for intellious 95 cent program but now charged $19.95 for some kind of ID protect monitor...what the heck is this? I agree with SLWILL, someone needs to do something about this!

Can't someone do something about this company? How can they just automatically sign you up for this stuff? Aren't there laws against this type of SCAM?

I did not sign up for this service and somehow it has been on my statement the past 4 months! This company is a SCAM! Never use this company for anything! I'm going to my bank to have this stopped!

ok...So apparently we DID somehow sign up for this ID Protect nonsense BUT they can't do anything but give me another 60 days for free and a few free people searches...they can't issue a refund...so there goes $60 down the toilet! What a rip off!

Just figured out that my husband has been charged $60 over the past 3 months for this service. He originally bought info on someone for almost $11 through the Intelius service. We never signed up for their ID Protect service. On the phone with them now er, still on hold to speak to someone...it's been about 5 minutes already. Good thing I have unlimited minutes. Tried to log on to their web site last week and I had to get a new password sent to my inbox because I never had a password to begin with. So I get the temporary password, copy and paste in the box and it tells me that the password is incorrect...?

change your bank acct. info

I am waiting for a return on unauthorized charges for the People Search. I am currently on hold on the telephone and cannot reach anyone. If this continues I will have to contact the Attorney Generals Office in my state. As I'm holding I am reading all the other complaints from very unsatisfied customers. Is this one of the companies my tax dollars is bailing out? I hope not.
I will be happy to help your company learn what good customer service is, because you currently don't seem to have skills in this area.

Company says no information, no charge. The information for the reverse phone number search I requested came back with someone who had the phone "several" years before. When I called with my concerns they told me to read the entire disclosure statement which says they might not have "current" information and that in such a situation there would be no refunds. I asked to speak to a supervisor and was informed that they do not accept calls. I sent an email to customer support stating my case and have never received a response. What is the difference between wrong information and no information? Complete ripp off!

I purchased a one time people search from intellius. Not only did I not recieve a seach as advertised, my next months' bank statement showed an unauthorized withdrawal of $19.99. I have tried to cancel and recieve a refund but fear I will have to change my bank account number to accomplish this. Their results fed me back only the name I had given them. no other information was obtainable although a thourgh search is advertized. Obtaining a response by phone or email is impossible. Do these people really exsist?

I was searching fro a friend and thought I was paying for the service of obtaining information. Next thing I know I am having 19.95 a month deducted from my checking account for 24 hour internet protection service! Kind of ironic! I called the protection company (the number was on my statement), found out what was happening and how it happened. I told them to stop and refund my money. They canceled and stated they will refund the last payment, but not the first. That I will dispute with my bank system. I called Intellius who told me when I purchased the information a pop up screen came up with a 19.95 charge and I accepted. She stated there was a small box on the bottom of the pop up I could have chosen and I would not have had this "protection" A VERY DECEPTIVE PRACTICE FROM PEOPLE WHO ARE SAYING THEY PROTECT!

I am glad this complaint exsist. If I owe you any money using it, CANCEL IMMEDIATLY! Deborah Trotter

9.4.10
So I just got off the phone with a supervisor named Gloria from Value Max. Of course, I was infuriated.
Because I mentioned that I was researching the Intelius/ValueMax scam and seeing numerous complaints online, she offered to refund the August and July ValueMax charges that were showing up on my account.

I asked her if that was it? She asked me how many charges were showing up on my checking account and I told her that since she had her computer open to my account, that she could tell ME, and if not, I would contact my State Attorney General's office, just like the other people threatened to on this site.

She then told me that she would refund the TEN charges of $24.95 that had hit my account, it would take 3-5 business days to see it on my statement.

I then demanded a phone number and my membership number (since I had NO idea about my "membership", should I need to call back if the charges where not reimbursed.

If you need to call to deal with your own situation, call a supervisor named Gloria at ValueMax #[protected].

My Notes:
6.15.10 Cancelled Intellius and People Seach (Rep: Crystal/Record #5140C/[protected])
9.4.10 Cancelled ValueMax w/Rep Lydia, bank should be credited in 2 business for August (Record #700226)...but I asked to speak with a supervisor to get all of the charges reimbursed. ***Supervisor Gloria #[protected], Record #4789 - will refund 10 charges for $24.95 3 biz days, Membership #[protected]

From what I can tell, when I used Intelius, there must have been fine print about a trial ValueMax membership that would activate if I didn't cancel in 7 days. But how would I know to cancel if I didn't even know about the membership? I am now going to research back in my checking account to see if I was charged for BOTH Intellius and ValueMax...

Additionally, I'm going to forward this link and a complaint to my State Attorney General and some local/national news stations in hopes that one of them will blow this scam wide open.

I, too, found that after using Intelius once or twice that I was covertly enrolled in a membership for Identity Protect that was charging $24.95 to my checking account!
When I finally called on 6.15.10 [My note to self: Cancelled Intellius and People Seach on 6.15.10 (Crystal/Record #5140C/[protected])], it is not easy to find out how to cancel on their website, they supposedly cancelled it, but now it is showing us as something called ValueMax.
What the hell kind of scam is this?
Major inconvenience as I will prob close that account with my bank.
DO NOT USE THE INTELIUS SITE FOR ANYTHING OR YOU WILL BE SORRY!

I just found months worth of Valumax charges on my credit card. I have used Intelius in the past with no problem and am very much aware of the hook attached to all these "free trial" offers. I never sign up for anything that I'm going to have to remember to cancel later. It is a load of BS that I somehow agreed to some promo offer outside of the immediate search I was doing. I know FOR SURE that I never agreed to anything like a "special promotional" rate. I called Valumax today and really went off on them. At first they only offered to refund the most recent charge, but when I started talking about bringing in my state's Attorney General Office they agreed real quick to refund all charges. This is sleezy beyond belief, especially in times like this. It's even sleezier to try to put the blame for this kind of ripoff back on the victims. I WILL NEVER USE THE INTELIUS SITE AGAIN FOR ANY REASON! NO ONE ELSE SHOULD EITHER IF THEY VALUE THEIR PRIVACY, MONEY AND PEACE OF MIND!