Intercape
Reviews and Complaints

14th July 2021 a 7pm bus from Capetown to Umtata the bus was too hot I told the driver to open air-condition for us because the bus is full nd it's very hot the driver gave me a bad attitude that he does not take complaints from the passengers he only takes instructions from his employers.
Pls deal with him as he can't listen to us. He is an old xhosa speaking man light in complexion I think he is in the 50s very rude nd he has nasty attitude he must fix his attitude otherwise intercape will loose customers because of him.

On 17th January 2020 at 11:40 assisted by Daniel M i sent a parcel to Nonzame Nyantumbo from Cape Town to Johannesburg and got Waybill reference no. [protected] till this day the parcel is missing and complaints and calls has been made to no success.

Can someone please look into this matter and find this parcel . My name is Yvonne Latsha contact no. [protected]

It was my first time using intercape because I normally use translux so I thought they made the same stops cause I hadn't checked my ticket properly. When I asked the driver where the bus stops for Parys people he shouted at me in front of everyone in the bus... He was so disrespectful and he belittled me. I wouldn't recommend this bus to anyone. I used the bus on the 9th of July and now I'm scared to use it again to go back to school.

My way travelling from Johannesburg to Kokstad on the 24th May 2021 .When she reached her destination. Her laggage was missing. It was a suitcase and a bag. The explanation that was given by the driver was that the compartments were not locking. He found the compartment open as he approached it to take out their bags.

The bus company refuses to take responsibility on the matter. The claim that the compartments were all locked. The referred us to their terms and conditions. ...ignoring their part of being ignorant. How does a bus company load goods on compartments that are not locking. This has happened many times in this bus. It's on the reviews. Pls help me to get some compensation for the goods that were lost. My daughter is starting a new wardrobe now ..with nothing. She was relocating to find a job . She has nothing left now.

Linda

I Kerina booked a ticket online for tomorrow the 22 June 2021 from Durban to Joburg. I cancelled within the stipulated time however intercape does not want to refund me and i called the office and spoke to the manage they only demands that I pay a penalty to change the ticket .Can be contacted on [protected]. This needs to be resolved i will take matter to the ombudsmen if not as this is unfair

Currently traveling with intercape its 23:07, the bus is filthy, I found a bag of diapers under our seat bus is smelly, no one's temperature has been checked as we entered the bus.
SERIOUS issue there's a wobbly tyre on this vehicle and its getting worse.
As the driver is increasing speed the more the vehicle is shuddering

I mnr Johannes jacobus strydom was traveling form PE to Vanderbijlpark on bus 217. From PE toe cook house. At cook house I ask the driver just for 2 min for smoke brake while he refuse us. The bus left P. E at 5h30 we stop at Cook house 9h00 clock. We are smokers at lease just give as time after 3 hours for n smoke brake we are al human beings. But the way the driver spoke to me is not fair there is no fellow human respect towards me, only because I asked him a simple request

Intercape is the worst experience I have ever had when it comes to bus service worse with them having a terms and conditions clause saying they cater for people with disabilities. I booked a return bus from Cape Town to Port Elizabeth for a accessible bus they committed to even on the day I had to pay which I confirmed before time. Unfortunately for me with their lies I had to pay the price including right now as am on their bus that's not accessible and dealing with staff members saying it's not their problem. How is degrading my human rights ok and not a problem? Is me being a person with a disability not important enough or is the issue my blackness after taking my money and not keeping to their own policy and procedures? If you are a person with a disability never ever book this bus they are criminals just trying to pretend being able to cater for people with disabilities which is a lie

Good morning,

I Just arrive in Pretoria from Durban this morning, bus number 453, the BUS allmost Killed us with its Aircondition, it got bad to minimum of 6%° inside the bus, we complainded., drivers tried but it was beyond them. We are Very very disapointed at the service Intercapr gave us, how could they do this to us. With Covid still in place you do a number like that, we had old people and kids in that Bus, how do you allow that bus to travel so far, Intercape realy doesnt care of its customers, how couod you put our lives at such risks.. all your values you satnd for are just lies

Poor service. Not departure on time on bus UPI0604 (Durban to Upington). There is the co-driver that my wife talked to to ask if she can move to the open seats because of uncomfortability and the USB port isn't working. He told her no. I called help desk to sort this out and the women told me the customers must comply to what ever demand is given. That is [censored]. I won't be using intercape ever again as that is how they treat there customers. It's because of the customers that they have a job now to be treated like [censored] as well. Unexceptable. 1

Traveling from Cape Town to Johannesburg in April... 6 degrees and the bus has now heating. Driver informed me that the "taps" was opened to provide heat (whatever that might mean) and beyond that there is nothing they can do about it unfortunately. Busses needs to be checked before departure of all safety and operating systems. There are just no pride in what people do anymore, Profit is a priority vs human experience. Pathetic!

I was supposed to arrive at my destination at 13:45. It is now 15:25 I am still on the road. I am still going to travel 20 more minutes before I reach where I am going. The bus was late from departing and on top of that it had a breakdown before we could get to our destination. It took the operators more than 15min before they can inform us about the problem.

I booked intercape ticked from Pretoria to Capetown then as I was traveling from limpopo I realized that I won't make it on time due to traffic so I decided to call intercape help desk to make other options but I was told they can't help me there after I went to Pretoria office stil they clddnt help me instead I was told that I forfeit my ticked... How I stil dnt understand because I tried to call the moment I realized I was gonna be late... I mean I worked hard for my money so I can book ticked the next thing I forfeit ma ticked even though I called 15min prior dipature... I think intercape dnt valley their customers... I wish I knew this was gonna happen I was gonna book onather bus... Intercape I suggest u do better in future people can't forfeit their hard earning just like that... You guys must come up with a plan instead of taking people's money for free... Just reconsider this.

Why is that the company has no alternative to which you have missed the bus penalty.. Has it ever come to mind that tellers make mistakes in life..

I got the worst experience from Intercape. After purchasing a bus ticket online that was supposed to leave 13th February . They told me that they did not receive any payment from me. I went from pillar to post trying to send them proof of payment. First I sent them a screenshot from my phone, they said they don't accept them, I sent them a bank statement reflecting the payment, even though time was against us, still they did not accept it.

I pleaded with the administrator, Rene Hendricks who was assisting me as I desperately needed to be in CPT on Sunday morning as I had a job interview the next Monday. No response was given to me, instead she told me that she will refund me the money that they were still investigating, making me miss the opportunity that was awaiting me in CPT.

I ended up not going to CPT and missing the job of my dreams. It's now a month and a few weeks later, and I still have not received anything from Intercape. They saw the bank balance on my statement and I think a company that prides itself in caring for people and putting their customer's first would make alternative plan for their loyal customer.

I'm so disappointed in Intercape and the way they handled my case. I dont want anything to do with them ever again, I just want my refund thats all!

My sister Mrs Ramoo embarked on your bus from East Londen to Bloemfontein she was led to understand from your website that strict covid protocol is complied with just to now discover that the bus loaded more passengers making the bus to 100% capacity with no social distance compliance. This is unacceptable and I will personally be reporting this matter

We are travelling from Mthatha to Cape town using bus 803 and no social distance is kept in this bus. Don't Covid rules apply anymore? What is the point of sanitizing if social distance won't be kept?

The drivers are very agitated and cannot be reasoned with. Considering the spread of Covid and deadly effects thereof, i find this quite irresponsible on part of the company to allow profits to come before health. Social distancing saves lives.

Helo Intercape

We are travelling from Johannesburg to Umtata with Coach 608. I have been using Intercape over the years but I have never experienced this type of service and driving. We are suspecting that the driver is sleepy, the way the bus is moving. Please call him him and tell him to take a rest at a decent garage. We want to get home safe please.

I was on the bus from capetown to jeffreysbay all was good till we stoped at humansdorp i told the driver remember i must climb of at jeffreysbay he said its all good and we climbed back on when i saw we drove past jeffreysbay i ran forward to tell him he drove past the the turn of when i saw he was on his phone he told me sorry he didn't see the turn of because of the rain obviously it was because he was on his phone he told me he would turn around at gamtoos so i told my friend to pick me up at the gamtoos then he drove past it aswell i ended up stopping him 20mins before pe at the garager.

I travelled on the 14h50 bus from George to Pmb. The bus only arrived in George at 15h30. The driver showed me to my seat and then said so lough.. I don't like ur ticket but I'll check when I get to the front. I heard nothing more. We were forced to use the bus toilet as we were given a 15 and 10min stop on the 19 hour journey! The toilet became blocked and eventually spilled over into the passage. The younger of the two drivers was rude hurrying people to get off... his shirt was totally undone and no mask was worn by him. Who does this rude driver think pays his salary?