Jazz (formerly Warid Telecom)
Reviews and Complaints

Staff have no sence... have not much knowledge. Bad behaviour. When I say I camplained about you. They said do every thing as you wish. No one here to accept your complain. You are a multinational company. Please ask them to be polite with customers.
I liked your network services but I am very much disapointed.
Please took some action. Your action should shown when next time I visit that frenchise.

Today i was trying to get waird advance of rupees 30 but later i got sms that my current balance is 16.86 and when it lower to 15 then my account will get automatically 30 rs avdance paymet.later on after 1 hour i came to knw that i gt avdance of 30 rupees. But i didn't use any data or call or sms service to deduct my balance they automatically cut down my balance to 11 rupees and transfered advance 30 rupees ... i called to 321 they said abhi 2 hours nai huay ap baad main call karain...then i called after 2 n half hour and the representative said very rudely that i used internet service 1mb for 5 rupess... but i didnt activate the data service from my phone's menu and also my data counter showing that i didn't use any Internet...

Worst Internet I had ever seen.
Iam using jazz since 2 years ago Internet was good on 3G but when they have updated their system on jazz 4G it results worst slow internet, I have two sim cards both related to same family jazz and mobilink but iam facing too much worst Internet everywhere.
At night after 7pm to Al night the Internet is too much slow even you can not surf YouTube or other social applications.
I do complaint here please find the issue solw it soon or we will decrease the rate of your registration here.

Syed Muzammil shah
Ghotki Sindh Pakistan
[protected]@gmail.com
[protected] Converted into jazz.

Mobilink jazz company deducting taxes on prepaid credit wich i load but disconnected my number from internet service network.only call and sms are working but no data connectivity i have and they didnt reponse my emails.
My number is [protected]
My name is Bilal Haider
My cnic number is [protected]
My mobilink jazz number which has issue is
[protected](+[protected])

Dear concern

Please note that I had received invoice #[protected] dated 27-09-2019 cell # [protected] containing installation charges of rs. 500/- pleas tell me what is that type installation
Also on telecon with your rep told us balance transfer charges 1, 500/- dated 23-09-2019 to others which I am not transfer. Plese lookinto and reverse the wrongly charged amount.

Thanks

Musharaf
[protected]

Balance is being deducted from my wifes number [protected] from last night even I have the call package on one number which is super dosti number and last night I received the message of renewal of package still my balance is deducted why?
You coustemer services are too much poor that you they dont answer the calls even after 10 to 15 minutes are we always free to call you if you can not handle the services kindly change them and please I want my issue to be resolved I have wasted more then 200 rupees due to you.
There will be shame on you if you cannot contact me
[protected]

Hi jazz-warid team!
Hope you're well. Am extremely worried about warid ordinary notification. I don't have friends plus package but i don't know why it shows me(you have 50 mb remaining) when switch my data 3g to 4g with in a second this notification appears nd my network switch 4g to 3g automatically. I also attached screenshot hope you will understand.
Kindly recover it.

AOA I m warid mobile network company customer and a civlized citizen. Warid company is a larceny company. Company stealing my balance even I complain two times. My warid #[protected]. Yesterday there was 27 rupees when check my account balance. There warid 0.99 paisa net offer. It provides 300mbs. I submit *1300# when my account balance was. 24 rupees. I use my net pacakage. When I it 03-09-2019 in the morning time my balance was 15 rupees. If company granting their 0.99 paisa offer he should stay on. Whey company stealing balance slowly.in when check mbs, mbs were also avail. I surprised how my deducted. And day time there is 7 ripees left. At the evening on 03-09-2019 when check my balance there was 7.0 rupees avail in my account. When I *1300# then replid you have insufficient account balance. I again checked my balance even there was 7.0 rupees avail. When I again submit *1300# then replied you have insufficient balance. When I check balance. Network reply you have insufficient balance. I think company totally play farad, they deceiving us. I cotact twice on helpline operator instead of guiding and clarifying about balance they dropped the line. Mr Umer dropped my line. Why? M I not your customer? Even as per mr Umer any other package or alerts active. I m surpising. Plz clarify issue. If not then I shall go Court. If company daily deduct 2 rupees from one custmer they save milloins rupees daily. Whey they play such farad.
Regard Amir Bakhsh.

My SIM is blocked after I pressed - Shut off & Restart - button. Now it asks - Enter SIM1 Pin Code.
I lodged this complain even yesterday on this site, as well as Jazz customercare e-mail. Till now received no response.
My best wishes and kind regards to your family and friends,
Tariq H. Khan
Editor-in-Chief
APICAREHQ
www.apicareonline.com
Phone: +[protected]

I required some information about the mobile phone contract.. Soo that's why i called jazz customer care.. Their response was very rude and uncomfortable... They didn't give me the information rather they told me that em wasting my time.. I really disappointed for such aa rude behavior from your agents.. Em using jazz network from 20 years.. And it really made me disappointed from your side and em thinking to change my network by today... So thing is that what you can do for me? Em waiting for your call.. Thanku

Hi
Jazz company is deducting baseless people's mobile accounts
Jazz company does not have one Hundred Rupees from my account without my permission
I wrote this compilation to Lahore Pakistan Headphone Salman Supervisor but he did not give me a definite answer.
I want the Jazz Company money withdrawn from my account to be returned to me

Thanks
QAMAR DIN

For 4 months the above-mentioned issue has been occurring frequently. I recharge my device in hope to be able to work but I don't receive any signals in my area. I am a resident of Pink City Village Society, opp Amroha Society, near Saadi Town, Karachi, Pakistan. Please, Inform me about the reception details for this area. If there will be signals or not because, now, I am just tired of wasting so much money on the internet packages and not being able to use them. Please, dont make me regret the decision of buying your 4G wifi device.

To
The
Managers
Of jazz warid companies
Subject application for the installation of jazz warid tower
Sir
Im living in village of gujrat my village name is malki there are many people of jazz warid customers. We have difficulties about signals and 4g internet.
I have many prime locations for installation of jazz tower in my village
I offer my place for installation of your tower
It is a necessary of time because there many people which are using jazz warid sims
Sir im. Looking forward for your positive feedback thnkss

Last evening I received SMS from Jazz / Warid at my cell # [protected] :
Muaziz Sarif, 50 MUFT JAZZ/Warid Mins, SMS, aur 3G/4G MB ap k number pe muntakil ki gaye hain. Expiry aaj raat 12 baje tak.(at 4:40pm).
So I used it keeping data cap of 50mb. I had just used 42mb that I received messaged from your end that I had about Rs9 balance in my account. So I called the helpline about 10:39pm.
I told the customer rep my ordeal that I had almost Rs200 in my account balance which have been deducted and this is a fraud. He on the other hand says I should have called helpline to verify.
This is not the first time I have received free 50mb free internet. Every time I do easy load I receive free 5mb internet. This time I loaded Rs250 easy load . I wanted to load monthly internet worth Rs210 but unfortunately because of tax deductions could not.
I received the SMS of free 50mb free internet like always so I used. I could have used one day package or weekly package instead if I knew I would have been defrauded.
If I have been defrauded you definitely be doing this with other customers as well.

I want full refund. The problem is from your end . the SMS was sent by you or your server.

I am attaching the screen shots and complain number sent as well.
My email address is Ali.[protected]@gmail.com

What is 50mb compared to 2.5gb internet that I regularly use. So you see my point...I deserve the refund.
Attached are screen shots below

Ali

Hi team,

I'm in a big problem due to inefficiency of your Customer care representative. I'm in Norway right now. Before coming to Norway i confirmed from Warid helpline that my international roaming for Norway is working fine or not. They enabled my roaming on my number [protected]. But here in Norway i didn't get signals. I manually selected the network operators. but nothing is working. I'm facing problem of email verification and i also need to connect whatsapp on my new mobile but due to non-availability of signals i am unable to use whatsapp. Kindly provide the solution of this problem or allow sim to my brother on his name or may be a new sim on my name. I would really appreciate you quick response. kindly do the needful.

Regards:
Hafiz Wajahat Hassan
Cell# [protected]
CNIC: [protected]

I recevied a msg from this given number 03000082277... His msg to me that he blocked my number agianst my cnic... Msg is given below in pics... He is your jazz retailor and he blocked this no. [protected] again and agian... How he can block my number... My number is blocked by that retailor 5 times till yestersay... I call service care centre he taged my no. And send never your no. Again blocked... Afterthat my no. Again blocked by your retailor...

I am resident of Chak No 150 TDA layyah.i have issue here regarding 3G+4G services on Jazz internet. 4G signal totally not appeaing on device and On 3G i have no browsing etc..
Even internet not working on mobile data .It was woking fine about one month ago.From May i am continuously facing this issue.

Please escalate and resolve this issue ASAP.

Regards
Ijaz Ali
[protected]

I have post paid connection of warid and jseries 300 package and credit is 1000 rs. Today my son is use my and he onned internet connect some kind of downloading and it consumed more than package given volume and consumed more mbs and bills come to 2000 rs but my complain is that if bill limit is 1000 rs so why they on my connection after 1000 rs consumption.
Please accept my request

I m using this network last 5 year almost, very bad internet service in my area. Several times complaints launched but problem remain same.
Very bad internet services on my location.
Please set this problem. Iñstall booster on our location or set already installed booster.
Indoor internet services are zero
Address:
+[protected]
Snco's Mess
Barack 4
PAF Base Faisal
Karachi Pakistan

Dear concern,
Today I have present written request at Gulshan Branch for deduction of withholding tax certificate for the period 1.07.2018 to date but they provide previous period certificate and not provide for my current request I have to submit this certificate in my HR department for settlement of advance tax.
previously I am receiving this certificate through warid but this time jazz disappointed me to provide certificate I need help in this regards my phone number are as under.
[protected]
[protected].

Nauman Qasim