Menu
For Business Write a review File a complaint
JC Penney Customer Service Phone, Email, Contacts

JC Penney
Reviews and Complaints

www.jcpenney.com

Learn how the rating is calculated

4.4 12 Reviews 1386 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

JC Penney Complaints 1386

ComplaintsBoard
T
1:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney shipping

This is absolutely ridiculous. Went online today to buy a pair of running shoes. They were 105.00 and I thought great... I can use my 20.00 off coupon. So I entered that and it came down to 85.00. Then the shipping tacked back on 14.75! Seriously? It costs almost 15.00 to send me a pair of shoes that weigh maybe a pound? I called jcp and of course no one could explain to me why the shipping is so high. They had no argument when I asked them how it's fair to charge someone according to how much they spent. You could buy a 300.00 item that weighs one pound! I know if they insure the item it's a little more but come on. I used to work with ups and shipping departments and know how they work. It's ok to make sure you're covered as far as shipping goes... But it should be based on how much the item weighs and how far the item needs to be shipped. Shipping is obviously a huge money maker for jcp but I can say they will never make another dime from me ordering online. Oh and by the way... I would have saved 2.00 if i'd shipped it to the store and drove a half hour to pick it up. Lol
You might ask why I didn't drive to the store and purchase the shoes... Well that would be because they don't carry them in the store. Another one of my pet peeves. So basically my 20.00 off coupon was more like 5.00 off a purchase over 100.00. Hmmmm... Doesn't take a rocket scientist to figure out this is a scam!

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney the quality does not seem to be as good

I need to comment on the quality of the JCPenny "Sheer Support" Stockings. I have been wearing them successfully for over 30 years. I love the colors and the sheer support that they give, as I am a retired Cashier and STILL purchase these stockings. However, the last few times that I have purchased them, they TEAR almost BEFORE you can get them on. i have never had this problem before, but recently at $6.00 a pair, I feel I need to speak on this. Over the years, I have recommended these stockings to others.The quality does not seem to be as good.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney cooks microwave/toaster

I bought a cooks microwave and cooks toaster from jcpenney.com. Both products I purchased in April of 08 together and they both died on December 09 on Christmas day no less.

I had microwaves and toasters last me about 5 to 10 years and these products only made it a little over a year. I even have the boxes for them and they look brand new.

I contacted jcpenney and they said sorry it is only 1yr warranty.

I will never ever buy a cooks product again. :-(

Read full review of JC Penney and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
Buyers Beware Read First
Cice, US
Send a message
Nov 19, 2011 3:39 am EST

I am trying to do researching on the coffee pots. And they show good reviews.. But now it is almost even as it's 50-50 now.. Did you bring it back? And can I ask witch one did buy after...

L
L
Linda L. Gordon
Hudson, US
Send a message
Nov 10, 2011 1:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My gift Cooks individual serve coffee maker isn't working properly..Given to me in Sept. 2011...The lid release button only opens when it wants too...and some times the coffee comes out luke warm not HOT and I have to heat it up in the microwave...Not a good product..No more Cooks products for me...Linda Gordon --- jj-fingers@hotmail .com

ComplaintsBoard
H
10:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney greasiness and hair loss

I had a reliable hair stylist that transferred from Regis to JCPenney in the local mall and I decided to keep her because she did such a good job on my hair the first time. I am a natural dirty blonde, but I like putting blonde highlights in my hair with dark redish brown underneath. Well, after she transferred to JCPenney I decided that I needed my roots redone, so I made an appointment about five months back. After it was all said and done, my hair LOOKED good, but if you touched it it felt really dry and brittle. Then, after I washed it 24 hours later it turned out SOOOOO greasy and nasty looking for several weeks! I was horrified! I didn't know what happened. I was afraid to go to work or school in fear that everyone would be looking at the back of my head and seeing the grossness. I tried lemon juice and vinegar, store bought stuff, had to shower in almost cold water just to try to eliminate the greasiness to absolutely no avail. Finally, I just had to wear it up all of the time to try to hide it. The only explanation that I could come up is that the chemicals in JCPenney's hair products were very toxic to my hair. I also noticed a significant amount of hair loss. I would say about half of my hair had fallen out and continues to this day to fall out! So my advice, stay away from their salons! If your favorite hair dresser has been transferred there it's probably not for a good reason!

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
emily7094
Smyrna, US
Send a message
Apr 12, 2011 2:38 am EDT

I have to disagree with you darling. A good stylist knows their product. I would say your stylist wasn't familiar with their color line and probably did something wrong. I would have brought you in did a comp hair cond treatment and sold you come clarify shampoo. You need to take in consideration any drugs you might have been taken too. Not all stylist are bad ones. I am one and I do wonderful there and my clients love me, I am sorry you had a bad exp. but Penneys is def not a down grade from regis

ComplaintsBoard
U
2:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The store manager is horrible. She has some sort of drug issue or something associated with being bipolar, because she is always nice one minute then she pretends like she doesnt know you, or say hello. She usually demands things instead of asking. Another thing is if you happen to do a mistake like.. GO to her for help about a issue or something along...

Read full review of JC Penney and 20 comments
ComplaintsBoard
R
1:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney treatment of employees

I was recently fired from JCP for unkown reasons, I worked for over one year at the store in Conroe, Texas (north of The Woodlands)
The corporate mentality is that if you do not meet your productivity
($$$set each month by corp) you may be let go after missing three months in a 12 month perior..of course none of this was brought up in our interview or our traning. Only came to everyones attention
after one of the other commission sales associates missed hers and than we found out. This is not so bad when it stands alone but when you put it with the fact that from the store manager (Anita Corbell) to the lowest manager the attitude is train your self which I did, don't expect an ans to Emails on questions you have, dont expect a fair schedul so you can make your productivity...dont ever go to a district manager
ever for help! As an employee you are expected to get as many credit
applications as you can, we have qautos, get as many catalog orders as possible, capture the customers email and phone#, when you hear we have 4 and are looking for magice # 5 that means the store has 4 credit app.s and we have a speciffic goal every day..as a commission dapartment employee I was paid the mim. wage with 3%commission
on drapes. In the month of Dec. 2009 mY goal was set at $9300.00 for that month I only did $7, 000.00 in this recession...I could not transfere to an other department because according to the Assist. store manager (Joe Blauer) I have no value in any other part of the store
if I can not make my productivity. So the 17 yr at the front register
that does not show up or comes in late. or always wants the weekends off is more valauable than an adult that helped open the store hauling
boxes and freight to get the store open in Aug. of 2008 I also completely trained my self and sold more than $128000.00 work of
commission curtains in one year...I AM THE DISPOSABLE WORK FORCE MIDDLE AGE WHITE WOMEN...JCP COMPANY CREED IS;;;;
DO UNTO OTHERS AS YOU WOULD HAVE THEM DO UNTO YOU...BOYCOTT ALL JCPENNEYS DO UNTO THEM AS THEY HAVE DONE UNTO ITS EMPLOYEES...THE INTEREST ON A JCP CREDIT CARD WAS RAISED TO 29% ECH MONTH...THANK YOU

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TruthTeller2
conroe, US
Send a message
Feb 25, 2010 3:19 pm EST

'Recently Fired',
Hey Princess, would you like some cheese to go with your whine? Do you think that JCP is the only company that sets productivity standards for employees? Well think again... How else are great companies like JCP going to protect their shareholders from the deadwood like you.

If there is any criticism of the store management in Conroe, it's that they ever put a slug like you on the payroll to begin with. A simple check of your spelling and vocabulary skills should have been enough to relegate you to carrying out trash and cleaning toilets. If they didn't have an opening in the janitorial department you shouldn't have been hired in the first place.

The most likely reason that you couldn't meet your productivity is that you spent so much time sitting on your ### firing off bothersome emails to management. This is a worn out strategy employed by habitual losers who like to complain when they finally get canned that "nobody ever payed any attention to me". Well guess what Princess, Smart professional Managers in any business that does millions of dollars a year in sales, know that they can't afford to waste valuable time responding to every pointless email that some clueless low level (wanabe) sales associate decides is her crisis dejour.

I can't figure out if you are complaining or bragging about training yourself, but I'll guarantee you that, while selling drapes in a department store is a perfectly respectable job, it ain't rocket science.

You went to the District Manager for attention! What a desperate loser you must be. In your next job try being smart, not a smart-###. Instead of complaining about being a disposable middle age WHITE WOMAN, try being thank full that God has allowed you to live to be middle aged, and that you live in America.

ComplaintsBoard
V
3:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney glasses

I purchased a new pair of glasses for over $300 at JC Penney in 3-09. I have worn glasses since the 7th grade (I'm now 51 years old..) and have rarely had a single scratch on my lens. This is the first pair of glasses I have not purchased from my eye doctor.

My lenses are very expensive, as I wear bifocals, must pay for the lenses to be made out of a lighter weight, and I always buy transition lenses and the scratch protection.

My lenses have numerous scratches on them. I took them back to the store 6 months after I purchased them and was told there was nothing they could do about them. I am just sick over these glasses, as it will cost me another $450 to replace them. I was told that had I bought the warranty I would have a legitimate claim.

No one ever mentioned a warranty to me. I assumed they would be covered in full if there was a problem.
Vicky

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
protect yourselves
Bristol, US
Send a message
Feb 11, 2010 3:47 pm EST

all transitions lenses have a 1 year warranty. Tell them that and see what they tell you. By the way transitions have a front side coating, it's up to the lab to coat the backside after grinding the lens rx. Are your scratches on the front or back?

ComplaintsBoard
C
10:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney charged my credit card without aurthsation to

I order a comforter for my daughter for christmas and the next thing I find out that this company named sb perfect home rewards is charging my account 9.95 .I did not tell them to charge anything for a reward program and I would like my money back.and if they enrolled me into something then unenrol;l me now.

Thank You,

Christine gonzalez

Read full review of JC Penney and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
minderbot11
Lafayette, US
Send a message
Oct 06, 2010 5:34 pm EDT

I agree. I purhcased drapes for my home. After purchasing them I clicked a button on something small on screen that mentioned 10$ gift card or something. The text was in an area about 2" by 2". I thought that by clicking the box I would be seeing more details - not enrolling.

In reality I enrolled.
15 mintues later I called the 800 number to cancle my membership.
They told me I had not yet been entered in the database and they could not cancle me.

I called JC Penney and told them I want to cancle my membership. They told me to call the 800 number I previously called.

I called the 800 number and was told I need to opt out by mail by when I recieved my "membership packet".

I never recieved my membership packet. After returning from an extended vacation and looking at my credit card statements in greater detail I googled "SB *PERFECT HOME SLECT(Services and Merchandise)" and asked that they remove my membership and redact all chargest (from Aug - Oct (3 monthes) They removed the most recent but would not remove the charges from Aug and Sept.

I was not expecting such a hidden-enrollment to be offered by what I thought was a reputable company. Futhermore I am very dissapointed with JC Penney for failing to act on my behalf to remove charges or in some other way compensate me for my time spent dealing with the issues or the un-wanted charges on my card.

In no way did I check a check box indicating I wished to enroll.
Also, I did not recieve the compensation (10 gift card + membership packet) that I was supposed to recieved.

This is clearly not the way to support your customer-base JC Penney. I'm actually fairly shocked that something so shady came from such a formerly reputable company.

I look forward to speaking with higher management in the next 5 to 7 days. (what timelyness!)

C
C
Consumer Affairs
Plano, US
Send a message
Jan 06, 2010 9:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

At Perfect Home Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

ComplaintsBoard
J
4:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney Order Delivery Issue

On Sunday, November 8th, an order was placed on JC Penny online for a kitchen buffet for $199.99. With tax, and shipping and handling, it came to $236.90.
The receipt said it would be delivered within 7-10 days. On November 18th, I contacted the customer service desk, and spoke with Melissa. The tracking code they had sent had not been updated by UPS since the product had not moved in 8 days. Melissa told me that they were not responsible for the shipping, and that I needed to contact UPS. I contacted UPS, and their customer service rep said that the original shipping contact, JC Penny, needed to contact UPS to start a tracking request. I contacted JC Penny and told them this, and the contact I spoke to, Quinton, said they wouldn't do that until it had been 10 days (NOTE: NOT 10 Business days, just 10 days). I mentioned that it had been 10 days, and Quinton continued to refuse to start a tracking request. At this point, I requested that the order be cancelled and refunded to the card it had been charged to. I asked if they would start a tracking request now that it was their merchandise again, and no longer mine. Quinton said goodbye, and tried to end the call without giving me a confirmation number for the cancellation of the order. I got the number. Sure enough, the tracking request started after our phone call ended.
I called back two days later to confirm the order had been cancelled since it still wasn't refunded. I was told the order was never cancelled. The UPS tracking showed that the product had been returned to JC Penny already. They asked if I would like the order shipped back out to me, and I said no.
It took more than a week for the funds to be refunded, and since I still needed the furniture piece, I called and asked them to reinstate the order. They did, and this time it arrived 3 days after the order was placed.

Due to the frustrating situation, and terrible customer service. I will never shop JC Penny online, and I will recommend that others avoid any dealings with them. Melissa's comment that JC Penny is not responsible for the shipping, despite the $23.50 shipping and handling fee, and Quinton's misinformation lead me to believe that their staff is inept, and I don't want to risk private information in their hands.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney j c penney/family fun rewards

I am shocked that J C Penney allows its online customers to be duped by this scam. I ordered a pressure cooker online and rejected the '$10 off' offer associated with the online purchase, because it did not appeal to me. I paid full price for the purchase. Unfortunately, all of my confidential information - name, address, account number, etc - was given to this 'Family Fun Rewards' company even after I refused the '$10 off'. DO NOT ORDER ANYTHING FROM J C PENNEY either online or by phone if you don't want them to bill your card a monthly charge (now $9.95/mo) forever. This is the most insiduous ripoff I have ever seen.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney panties

This store have panties made by underscore. I loved to buy them because they move when I do. When I sit and stand up they're not still sitting. I bought some panties a couple of times and when I use them for a few times the elastic in the waist would pull a lose. These panties cost $12.99 for a pack of three. This last time that I bought some the panties were riped from the waist before wearing and the don't take ret urns like that. I didn't have them on so I threw them in the garbage. What should I do in a case like this?

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
7:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney treatment of employees

This store treats its employees very badly, a new store manager has come in. She abuses averyone, has fired many long term employees and screams at the employees in public. The employees have to beg for rest room breakes. They are not given the normal bathroom breakes mandated by law. Associates have been scheduled so thin they are working 9 hour shifts often by themselves. The public is not aware that only one or two registers are open because management, in order to save money, is scheduling too few workers on each shift. This causes a lot of frustration as the customeers can't get help in the store; the lines are very long as a result of too few employees working each shift. The associates are often abused by the customers who think they are being neglected and vent on the only person there, the associate. They should go to the manager and lodge their complaint. If the customers complained TO THE MANAGER improvements would be made and the associates and customers would benefit. Recently, when the store was being renivated, the plumbing was damaged. For several weeks employees were working without running water or working toilets, the smell was awful, associates and customers had to use the mall restrooms. The water fountains are still not working as they should, the water smells stink.

Sincerely,
In the Know

Read full review of JC Penney and 20 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
20 comments
Add a comment
P
P
peanut2014
Citrus Heights, US
Send a message
Feb 28, 2012 12:13 am EST

associates are very rude!

R
R
rayy
Grand Junction, US
Send a message
Sep 27, 2009 11:12 pm EDT

their merchandise is really bad

P
P
Pagy Onorato
Lexington, US
Send a message
Feb 13, 2009 2:33 pm EST

Unauthorized charge of $9.95 for Fun Family Rewards

J
J
Jimmycarterfan
Citrus Heights, US
Send a message
Feb 24, 2012 5:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi
I am from Cedar Rapids Iowa. My husband is a doctor and got a new job out here in sacramento California. We brought a new home in Folsom ca. I loved Jc Penney in Iowa. I went to the Citrus Heights Sunrise Mall store several times to shop for thinkgs for my house and clothes for my family. The associates at that store are exteremely rude and not helpful. I tried to talk to a manager about being harassed for a credit card and the service, and ust blew it off and so did another one. I asked ana ssociate about the store manager and she said he was a jerk. Well a friend told me to contact corporate about the complaint. Well I did do that, I got an e-mail from the corporate office saying the store manager would be in touch with me. Well I did get a fake answer. It was fake because he Steve Phillips did send me back one saying he would take care of the situation andall. Then two minutes later I got another e-mail from corporate- I do not thinkIwas to get it. It was to a shannon from Steve it said that I was an associate which I am not and it was not true and retailation. I guess if you need some excuse for the terrible treatment I got from that store. If he thinks his ex associates are retailating against him, he must be a terrible man to work for. I think it was jsut an excuse, or he has a big ego that some one is out to get hiom or paranoid. I will nevr shop there again and telling everyone and putting this on every thing I can think of. I wrote to the corporate people about this issue and have not heard back. I can see why the associates are lazy, rude and do nto care about the customers because the company does not either.

J
J
jumpnjax
US
Send a message
Mar 10, 2012 8:21 pm EST

From the inside, the situation is insane! Dumping mass volumes in the store in less than a week once a month is not realistic for employees. Management is not in tune with associates and it is clear from the public's point that JCP is not well received by the public. Sadly, this need to go full circle before the public fully gets the whole picture. Yes, Carson's, Kohl's and Macy's stuff is in our store stock rooms because we have "One Happy Return Policy"! LOL, ps. please do not leave your own articles on the fixtures or counters because yours will also be ticketed and sold - gotta bag a $$$. What a surprise, JCP stock plummets!
Love to all
from the inside seeing outside!

binder
binder
US
Send a message
Feb 28, 2012 9:41 am EST

Wha' happin' cap'n?

T
T
tame_this_brat
Golden, US
Send a message
Feb 28, 2012 3:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Penney, the store its self is not the problem, the problem is this new demon they hired as our new C.E.O he worked us all half crazy for weeks to get the stores the way HE wanted them and then the first slap in the face was a crappy 50% off discount that was ONE day only and only on merchandise that was marked at its lowest price before being sent back. Then the hours started being cut. Then with a weeks notice, all full time employees were cut to 15 to 26 hrs...what kind of greedy b@#@# is he and whos pockets is he really lining? and as far as Ellen goes, I wrote to her to let her know what this ### was doing and guess what? NO REPLY...she is all for standing up for gays, animal rights and so on but not a thought for the people who have stood behind her! Guess they have to find the funds to pay her to! so who's really is the demon, Freak Johnson or worthless Ellen? lets see he dance to that!

E
E
employee lori
Kennewick, US
Send a message
Mar 26, 2011 3:27 pm EDT

i agree its all about surveys credit apps and selling there magazines,
corporate doesn't care about there employees.
they want you to be a robot and sell there magazines.
they watch and listen to what you say and if they hear you complain you are cut in hours

N
N
No More Dedication
Arlington, US
Send a message
Mar 15, 2011 10:30 am EDT

JCPenneys was my Career. After 27 Years I was told hours were being cut to 30hrs. Needless to say I lost my Benifits. Vacation I EARNED and My full time Insurance. Nothing can be done to change the situation. This is the Comapanys goal. There biggest expense is the employees benifits. They don't want any full time employees. I felt I should have been grandfathered. But they just look at a figure and not the person who dedicated their whole career to this company. I am a very loyal dedicated associate, I Never call in sick, I'm alwas there on time and provide excellent customer service. But my dedication is dwindling down. My attidude has changed. I'm down now to 20 hrs a week. From full time employee to 20hrs? I don't understand how they can run a store with people comeing and going. No one wants to stay. I guess the most secured job is the one training all the new part time people because they seem to have a HUGE overturn. Its sad to see what has happened with this company. Associates are not their priority like it was years ago.

A
A
Arpita patel
Beaumont, US
Send a message
Dec 11, 2010 3:59 pm EST

Hi, I am Arpita patel i bought the night wear from your store but upperwear material was not good, so what can i do. The company name is LIZ claiborne, i buy the night wear of this company.

ComplaintsBoard
A
8:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney jcp fun family rewards

I made an online purchase at JCPenny.com. At the end of your purchase, a screen pops up and says "Click here to see how you can get $10 off today's Purchase." I clicked to see what it was, and it wanted you to give your email addreses and sign up for monthly payments, etc., which I DID NOT DO. Somehow they still enrolled me, EVEN THOUGH I DID NOT CLICK THE LINK, and a different credit card of mine, NOT THE ONE I USED AT JCP'S WEBSITE, suddenly was charged $9.95-WHAT A SCAM!

Read full review of JC Penney and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
ht01
US
Send a message
Jan 29, 2010 12:25 am EST

I had the same experience. I made online purchace at JCPenney, and after a month, they started to charge my credit card $9.95/m. I was wondering why..because I didn't even authorize them to do this.. I contacted JCP and told them to pay back my money, however, they just told me the phone # to cancel the membership (which I didn't even make a contract with ) and didn't return my money back! I'll never have a business with them..It was a total dissapointment! Shame on you, JCP.

ComplaintsBoard
J
11:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney unable/unwilling to cancel monthly charge

My elderly mother apparently ordered an item from JC Penney's catalog by phone. As I understand it, the phone operators push a subscription to a JC Penney related operation "Savings Solutions". The way it was pitched, all my mother understood was that it was free when in fact there is a $9.95 monthly charge on her credit card. Contacting JC Penney's credit card customer service to dispute the charge (which is a phone tree nightmare in itself) resulted in them denying any involvement and claim no ability to cancel the charge though the source is a related JC Penney operation. Having experienced similar things in the past, if JC Penney were a reputable credit card operation such as Visa, this would have been all that was necessary to resolve the matter.

Pushing me off to customer service of Savings Solutions found they were supposedly unable to find any record of an account. Since the charge is certaining appearing monthly on the card statement (and is essentially the only thing on it), I have to assume this is the way they do business - slam confused old ladies and then refuse to correct the situation when they get caught while all involved claim inability to do anything to keep the charge going. I was told the only way to possibly resolve this was to fax a copy of the credti card bill to Savings Solutions, which I did. Thus far, no response. JC Penney should be ashamed of their incompetence and/or their anti-consumer business practices.

Read full review of JC Penney and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
L
L
Laura Bell
Send a message
Nov 03, 2006 12:00 am EST

They said they canceled agreement and then charge my card for $48.50 for Tanning mouse that was not good. I already sent the products back and they still charged my account.

B
B
Betty Welborn
US
Send a message
May 06, 2015 4:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The only thing I agreed to was to accept the Insurance J.C.Penny's offered, I guess that is how they got my account number. I did not agree to Savings Solution, nor a monthly charge of $9.95. I have called everyone I thought had started this, and today I learned a Trusted company for years has this scam going on for months. I never thought this would come from J.C. Penny's. All I can say is it must be the NEW administrators, not the older generation who ran a honest business for many years. I want my monthly payment of $9.95 returned quickly, plus I wish to cancel the insurance policy and I want the monthly payments for the insurance policy also returned to my account. I currently do not know the exact amount, but in a couple of days I will have that information.
James & Betty Welborn 42 Timberline Circle, Huntsville, Tx 77320 grammyb40@att.net
[protected]

L
L
Lauri T.
Cannelton, US
Send a message
Mar 13, 2014 3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I called the 800# in packet for assistance?Couldn't get to web site on google search.the assistant.had trouble.phone number was a Virginia number, but mailed from Texas.I finally got through there.Web site was down.I cancelled my membership within 2 weeks.The places they had for services wasn't in my area.Finally got thru yahoo. Lot of wasted time for a15.00 rebate! Lauri March 2014

P
P
Poulsbo Mom
Poulsbo, US
Send a message
Mar 09, 2014 2:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Evidently my husband signed up for this. He has no recollection but I got a letter about a change to my home deductible from a company I never heard of. I called to find out what they were talking about and it appears a couple months ago when my husband purchase from JP Penney, he signed up for this. We have started paying for it last month--so thank goodness I discovered it and thought to call. Evidently our "trial" period is up. My hubby has no memories of it and if it was offered to him, he'd most likely thought it was free and didn't bother to discuss it further. I don't remember receiving any enrollment kit since then.

C
C
charlotte dotson
Bulverde, US
Send a message
Apr 25, 2012 12:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If I signed up for this I assumed it was free. We have been charged for this since 2010 my husband pays bills until now when I went over statement and found this charge they said we could only get back three months. If they sent a card to use this we never saw it all they have to do is see no charges were made.. I will send this to BBB and states attorney.I will never use JCPenneys again because this is charged on there statement. Why didn't savings solutions bill us directly then people would know what this is and cancel. This is a scam. If anybody reads this don't sign up for this program and call JCPenneys about this being on their statement.

B
B
bellgirl12
US
Send a message
Jan 13, 2011 6:58 pm EST

I fell for this scam and was extremely irritated that I was charged $80.00 for a membership that I never used. I had no clue that I was signed up for this program until I checked my bank statement the other day. Every month I was being charged $9.95. I cancelled the membership and tried to get my money back. However, the company offered me a courtesy of $9.95...a COURTESY! It should be the right thing to give me all of my money back, but this is how the company makes money off of consumers. I cancelled the program and then called back to get another representative to demand my money back. The representative started to get very nasty with me and said after 15 minutes she would give me $20.00 back of my $80.00. She would not let me speak to her superviosr and said that he would say the same thing that she was telling me. The representative was extremely rude and after a half hour of arguing to get my money back from this scam I only received $59.00. I was happy to at least get a greater chunk back. I let the company know that this was a huge scam and it' robbing the consumer. I was highly upset with the company and will be reporting them to Better Business Bureau.

E
E
ElderScam
Brooklyn, US
Send a message
Dec 04, 2010 2:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My Dad also fell for this scam, which clearly targets trusting, elderly people. Now he's in a nursing home and I'm trying to cancel his membership, thus far without success. In the meantime, Savings Solution picks his pocket once a month. By the way, Consumer Affairs, the fax number you've listed above doesn't work!

S
S
SGGIncensed
Duvall, US
Send a message
Oct 23, 2010 6:01 pm EDT

Same here. I will definitely be contacting the Better Business Bureau and the Attorney General's office in their state. I am incensed that they have been charging my account $9.95 a month for 5 months and to them its no big deal. I don't monitor that account very often because I only expect certain things to go in and out since I have been unemployed for over a year. I'm also going to contact JC Penneys consumer affairs group and they are also going to be listed in my complaint to the Better Business Bureau and Attorney General's office. What a bunch of theives!

C
C
Consumer Affairs
Plano, US
Send a message
Dec 28, 2009 9:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

At Savings Solutions nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

ComplaintsBoard
D
12:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney demographic discrimination

I placed an order for an item of clothing at JCP. I then received an E-mail notification that the item was on backorder. I later looked at the JCP website and the item was still shown in the color and size that I wanted; however, I was notified that the item was low stock and then asked for my zip code. After entering my zip code, I was then notified that it was not available. I callediInternet orders customer service and inquired as to why my zip code mattered, and why if the item is available in the correct size and color, it could not be shipped to any zip code? I asked if JCP is demographically profiling. I asked if I could have the number to JCP Quality Assurance and/or Customer Complaints. The representative, Barbara, then became argumentative, rude, and could not answer my question and in turn hung up hurrily. This is not the first time that I have experienced this. I wanted a rug in the store, and the store clerk checked all the stores in my area, but it wasn't available; however, it was in stores/states that were more affluent and Caucasian. JCP is demographically profiling and restricting purchases to certain areas and people. 29 November 2009.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
10:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney rude manager and customer service

I have received an email from Jcpenny with a coupon, when i click print coupon another link comes up to print that coupon. Today i went to Jcpenny for christmas shpping and tried to use the coupon. At first, the sales lady says i can not use this coupon, then she call the manager. I have spoke to this very rude manager named debbi. She first say, the link has to be JCP.com not that link so it is not valid. i was like my sister just used her and it works, why its not valid? i told her that i received it thru email and i click on the link and it pop another link, so what can i do? she say she can not honor this coupon without further explaining. i was like ok, then give me the coupon back, she was like sorry i can not give it to u. I was like why not, i printed it, and if its not valid then i cant do anything with it then just give it back. Guess what she did? She torn my coupon and give it back to me?!?! this is unbelievable and unacceptable. this is the WORST management ever! i will never go shop at jcp again...

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
10:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney credit card

I was just called by someone who spoke a foreign language (sounded like someone from India or similar culture) who had an inquiry into my crdit card he claimed I had with JC Penny. I never applied for a credit card with that company and I do not have any business dealings with that credit card. My husband and I often receive calls and mailings from supposed credit card collection agencies about credit cards they claim are in arrears and apparently have our social security card numbers, etc. We do not have the cards they have listed nor do we pay anyone with nonsense claims that we "owe" them. We KNOW who we do nbusiness with and we KNOW what and who we owe. We have a silent number so how are these scam artists getting our silent number? We are careful to only use secure sites (or claim they are) if it is necessary to give it out. What is the best way to handle these scam people and how do we catch them so they can be tried for fraud? We are getting tired of it!
Please contact me at [protected]@yahoo.com if you need more information.

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
8:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney shipping charges

I just find it really annoying that if you order merchandise on jcpenney.com and have it sent to the store, you still have to pay the shipping charge. Many retailers offer free shipping to the store, and how much is it really costing the company to transport the item to the store when they are sending a lot of other store merchandise there too?
Besides, it's not my fault that the store was out of my size/color. I am already inconvenienced by having to order online instead of being able to purchase in the store because the buyer doesn't get enough of certain sizes, and then to be charged shipping on top of that just really irritates me.

Read full review of JC Penney and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
satown1006
San Antonio, US
Send a message
Apr 07, 2010 1:16 am EDT

If it an item that JCPenney normally carries in store, it is free shipping (I have never seen it charge shipping for these items). If it is NOT, like a catalog-only or a special order item like large furniture, you will usually be charged shipping wherever it is sent- this also applies to SENDS or whenever they send an item from another store (despite how near or far that other location may be). Also, the item may be different if it is on clearance through catalog or placed on backorder.

There are multiple warehouses and it's not like all of the items JCPenney could possibly carry come from the exact same place and have the exact same cost to transport. How you figure you are a logistics specialist for JCPenney, I am unsure.

Also, if they did not have it in store, why did you not speak with a sales associate? Usually, another location may carry it or they have extra stock in the back. I have done this SEVERAL times and have actually gone to other stores after work to pick up items for NICE customers. ALSO, we can do orders at the registers for you and apply any discounts as well as adjust prices down for customers. Usually, items that associates place orders for actually cost LESS than in-store items for some reason.

And it could be that store did not get enough, but usually they get PLENTY and the items do what they're supposed to - SELL!

J
J
Jack_B
Spokane, US
Send a message
Nov 14, 2009 1:48 pm EST

i work for JC Penney, so I know all about shipping charges. If it's an item we normaly carry in store, there's no shipping charge. If it has to be shipped specially from the factory, however, there i a shipping charge no matter where it's sent. You just have to man up and deal with it.

ComplaintsBoard
A
11:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JC Penney change my address back allowing fraud

We moved in 7/2008 and I updated my address with JCP. I have mailing sent from them with a terms change from 3/2009.
In 7/2009, there was a fradulent charge on my account but I never knew becasue they sent the statement to the old address - a year after I had changed it. I finally got a bill to my current address in 10/2009 with over $100 in late charges attached. They claim I only changed my address earlier in 10/2009 and have no explanation for the 3/2009 mailing.
They know they are 100% wrong becasue they reversed all charges, but refuse to even let me talk to the fraud department becasue they claim the amount was too small. Who know now who has my card, statements and enougn info about me to do who knows how much damage and JC Penney will not take any responsibility

Read full review of JC Penney
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My mother is on a fixed income. She thought jcpennys would be a good deal with %50.00 of frames!She had a great credit! They also have signs withour the optical on the website garantee or not happy! Well this is a lie by jcpennys optical. Because even the warranty was phoney! She had to wait two weeks for the glasses and they still not did fit! I went back...

Read full review of JC Penney and 1 comment

JC Penney Reviews 0

Looks like JC Penney has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent JC Penney, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About JC Penney

Screenshot JC Penney
JC Penney is a long-standing American department store chain that offers a variety of products for consumers. Their range includes clothing for men, women, and children, encompassing everything from everyday wear to special occasion outfits. In addition to apparel, JC Penney provides a selection of shoes, accessories, and jewelry to complement various styles and preferences.

The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.

JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.

The retailer has made efforts to adapt to the convenience of online shopping, with their website, jcpenney.com, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.

JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
How to file a complaint about JC Penney?

Here is a comprehensive guide on how to file a complaint against JC Penney on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have one, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the ComplaintsBoard.com website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure you follow these steps carefully to effectively file a complaint against JC Penney on ComplaintsBoard.com.

Overview of JC Penney complaint handling

JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review I was charged a different price than the website stated. was posted on Aug 6, 2024. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. JC Penney has an average consumer rating of 1 stars from 8291 reviews. JC Penney has resolved 145 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
1569 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 04, 2024
  7. View all JC Penney contacts
JC Penney Category
JC Penney is ranked 3 among 67 companies in the Department Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.