JC Penney
Reviews and Complaints

I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many stores were closed.

I called the 1-800 catalog number the next day to see what they were doing with orders. They didn't even know about a fire, and left me on hold while they called around to find something out. I was then told that it might take about a week, but they were going through the inventory and would let customers know if they needed to pick their orders up at another location (Sunrise Mall, Citrus Heights, CA) or if they would have to be reordered due to damage. This was on 10/21/2010.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders, nor did they show any orders coming.

I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling ME to inform me of what's going on with my order.

Three days later I called the catalog number; they again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there, but she didn't know when.

I called Sunrise Mall location AGAIN a few days after that -- same information.

I called the catalog number (I don't know when or even how many times anymore!) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am STILL receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location!

I called the Sunrise location one last time (Jasmine), and she informed me that one of my orders had come in, but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor EVER gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all!). The email stated “Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder please contact our Customer Relations Department at [protected]. Thank you.”
This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks.

I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found ANOTHER email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund, and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing)that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (AGAIN to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case 6826124"

I am at my wits END! I just want my money refunded ($64.94) and I will NEVER utilize JC Penney for anything again -- online or in-store!

as a good custermer it is awful that your name is front of trickery. I filled w/all kinds of personal stuff. I was thinking about grand kids in St.Pete, they do not have much. completed your application & it says Im not eligable. What is that I did everything it said.
pls send my gift card this is not right.

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My husband bought a 4 piece set of jewelry and the care plan. Have taken the jewelry for repair 4 times now. The customer service in the jewelry dept is appauling. If you don't have your receipt, they can't help you. If you don't have your care plan, they can't help you. Give them your phone number, it should be in their computer, nope you don't have a care plan. Then how does my name get on their computer? Thank God we got the care plan cuz the jewelry is so darn cheap, not cheap in price. These sales people don't want to help anyone. 2 people in that department today, 5 people waiting for assistance, and I left pissed off without leaving my jewelry for repair.

This experience started on April 20th 2017. My wife and I went to look at custom made draperies. We picked out a style that we both agreed on and the customer consultant told us that they would be delivered around May 17. Get a phone call on May 15 and were told that the material was defective and delivery would be delayed. Waited another 6 weeks and was told material was at the vendor and would be processed on a Rush basis. Another couple of weeks pass and was told that the 2nd batch was also defective. The drapery consultant asked if we would come in and pick another drapery design. Asked when the material we picked would be available, was told in 3 weeks as we could not agree on another style of drapery. Another 3 weeks pass and we received a call saying that the material was being discontinued due to defective material.

Went in again to pick another pattern. We found another that was acceptable. We were also told that the vendor would make the drapes for the same price as the original order even though the fabric was more expensive. We agreed and was told that the drapes would be delivered in 3 weeks. Four days before the delivery date, we received a call saying that the material has been back ordered. New delivery date was set for October 25. It is now Nov 3 and still no drapes. After another call, the person we dealt with was on leave. No one else knew about the order. They have yet to contact us about the order.

My wife and I are upset that no one contacts us until a couple of days before delivery to tell us that the material was either defective or back ordered. According to the design consultant, the vendor would make the drapes for the same price as the original order. We paid for the drapes in full on April 20, 2017. If we would have had to make payments on the order, we would have had to pay interest on the balance and still have no drapes. I don't know who is involved with the process but I am very disappointed with the way we were led to believe that our drapes would be delivered only to have them call and say the material is back ordered 2 days before the delivery date. We have been very patient and I don't know what to expect anymore or who is involved in the decision making as to what is going on. Please Help!

My wife and I have a theory that they would like us to cancel the order so the vendor would not have to make the more expensive material for the same price as the original order, as promised by the design consultant. This has been a very long ordeal, and we still have light blue sheets on our windows for privacy. It just amazes me that out of 500 or more designs, that the two designs we picked have so much trouble being made. Oh by the way, the original material that we picked is still being shown in the samples at the store.

I have been a JCPenney customer for many years and have purchased quite a few pieces of fine jewelry. I have purchased the lifetime warranties several times, but didn't use one for sizing until 3/10. The ring I sized was yellow gold with white gold prongs or so I was told. When the ring was sized, the size was incorrect and the white gold prongs had a yellow tinge. I talked to several stores and managers and was told that the prongs were white. Over time, the prongs discolored further and I went to a reputable jewelry store to get the prongs checked. The prongs were in fact plated, but I was still within the normal return period. After much debate, the store manager finally returned the ring, but not my $65 warranty.

In May of 2010, I took certified earrings in reluctantly because one had a broken back. The store sent both earrings out and when I received them back the stones were brown! The store managers had little concern or explanation for the problem. The earrings were sent to the repair company again and came back with new backs, but longer posts that I couldn't wear. The posts were crooked and the back of the earring had holes in the metal. I had numerous manager look at theearrings and they offered to do nothing, but send them in again. I called the corporate customer care number and was never called back! I ended up taking the earrings to another jewelry store and had to spend $110 to fix their mistakes. I have a platinum card, but will never give Penneys any more money after taking $200 of mine without so much as an apology. I have always loved Kohls and they stand behind what they sell no matter what and will get my business from now on.

Purchased pair of eye glasses and was and still am very unhappy with them.Have had to take them 6 times to have the lens put back in and now they constantly fall off my nose every time i look down.Every time i take them in to re adjust it takes me 4 buses and 5.00 in fares. After talking to the employee at your store in the sun valley mall in concord ca.ive been told all they can do is to keep re adjusting them I will take my business elsewere, jcpenney. You wont rip me off again. Also forgot your price was a total rip off. Duke Cooper

After placing an order online at jcpenney, I feel like I was tricked into signing up for a rewards program (Perfect home 2 enrollment) , after you place your order you are asked if you want to save $10.00 by signing up for this. If you do not cancel within 30 days they will charge you $9.95. I know I didn't have to do this, but keep in mind just a few days I was in their store. And on the bottom of my receipt was a rewards deal through jcpenney! That is what I thought I was doing! I was so upset that I called and cancelled my ordered! As for the other I have to wait till I get my packet of wonderful membership benefits and call the number on it.

I bought the Sydney Daybed & Trundle from JC Pennys on 2/24/08. The bed has a back slat 1"x4" 8 ft long that is the manin support for the mattress slats on the back of the bed. My daughter had a friend over so the trundle portion was in use. During the night the back slat snapped in two and the bed center crashed in on my child. Luckily she is 5'5" and 115 pounds and not a toddler. She was stunned and suffered some brusing but a younger child could have been severely injured. I spoke with JC penny Customer relations and they do not stand behind the product. They were like oh well you have had the bed for a long time. Two years is not a long time for a bed! Very disappointed in the product, customer service and the attitude of JC Penny's.

I bought a set of Spring Air Mattresses from J.C. Penneys in 2008. The mattress started to sag on each side, beings that I weigh 130 sometimes less hardly more. When the mattress started to sag I would turn them around, they were pillow top and I paid a whoppin $900.00 dollars for them. Well once the mattress had a noticeable dip in it, I bought a mattress foam to see if maybe that would help. Well after everything I did was to no avail I decided I would start looking in CONSUMER COMPLAINTS and there I found many complaints about the very same mattress set I bought and several complaints about J.C. PENNEYS concerning these mattress. Let me first tell you that I am 57 years old and have had 4 failed back surgeries, and have been diagnosed with DEGENERATIVE SPINE/JOINT DISEASE. I can't sleep on any mattress with a large dip in the middle. I don't know if I can but I am going to try to attach some photos with this COMPLAINT. Well I called the store and they took my information and told me someone would get in touch with me. I waited, and waited and finally I called the 1-800 number again and they told me someone would call me in the next days. I finally received a call from an inspector from a J.C. PENNEYS and he asked me if he could come out and look at the mattress. He came and did an inspection of the mattress and said to me that the springs in the mattress was not any more good, he measured the hole where I have to sleep with a bad back and the hole was 1 1/2 inch deep. I just wonder if anyone at the top of PENNEYS CORPORATION IS SLEEPING ON A MATTRESS THEY BOUGHT FROM THEIR STORE WITH A HOLE THAT DEEP IN IT. After about 6 days I did not hear back from anyone and on the 6 day I called and they told me they did not have the report yet. On the 9th day I called back and they asked me to hold on for a moment and when they returned to the phone they told me I was ELIGIBLE FOR A RESELECT.

WELL I MUST TELL YOU HOW THE RESELECT PROCEDURE WORKS. YOU GO BACK INTO THE STORE YOU BOUGHT THE MATTRESS AND YOU PICK OUT YOUR MATTRESS AND WHEN YOU GET TO THE COUNTER TO EXCHANGE THE MATTRESS AND THAT IS WHEN YOU ARE HIT WITH THE BOMBSHELL.

YOU HAVE TO PAY FOR YOUR NEW SELECTION AT THE COUNTER AND NEW DELIVERY CHARGES. WHEN YOUR MATTRESS ARE DELIVERED AND THE OLD MATTRESS TAKEN BACK TO THE WAREHOUSE AND CHECKED IN( THEY GIVE YOU NO DATE THAT THE WAREHOUSE WILL CHECK YOUR OLD MATTRESS IN) WHENEVER THEY ARE CHECKED IN YOU WILL RECEIVE A REFUND CHECK FOR THE OLD MATTRESS THEY PICKED UP. THIS COULD TAKE UP TO 2 WEEKS TO HAPPEN. I DON'T KNOW ABOUT ANYONE ELSE BUT I AM ON DISABILITY AND RECEIVE SSI. I DO NOT HAVE 900.00 DOLLARS TO JUST WALK INTO THE STORE AND BUY OTHER MATTRESS WHEN I SHOULD BE ISSUED ANOTHER SET FOR THE SAME AMOUNT THAT I PURCHASED THE ONES THAT WAS DEFECTIVE. I SPOKE WITH THE SALES LADY AND THEN SHE CALLED JC PENNEY CUSTOMER SERVICE DEPT AND THEY WOULD NOT EVEN TRY TO WORK WITH ME, AND THEY THEN PROCEEDED I HAD 30 DAYS TO COMPLETE THIS TRANSACTION. I AM GOING TO POST THIS ON FACEBOOK, MY SPACE, TWITTER, BETTER BUSINESS BUREAU WEB PAGE, AND ANY AND ALL OVER THE INTERNET SO THAT PEOPLE CAN SEE WHAT THE WAY COMPANIES ARE TREATING PEOPLE OUT HERE IN THIS TIME WHEN THE ECONOMY IS SINKING.

I WILL NEVER AS LONG AS I LIVE BUY ANOTHER OBJECT FROM JC PENNEY AND I HAVE INFORMED ALL MY FAMILY, FRIENDS, FACEBOOK FRIENDS, MY SPACE FRIENDS AND EVERY OTHER BLOG KNOWN TO THE WEBSITE IN THIS DAY. THEY WILL NOT GET AWAY WITH THIS. IT IS A SHAME THE WAY THEY HAVE DONE ME. THEY HAVE JUST STOLEN 900.00 DOLLARS FROM ME AND I HAVE NOTHING TO SHOW FOR IT.

I ASK EVERYONE THAT BUY AT PENNEYS TO NEVER EVER GO NEAR THE MATTRESS DEPT. UNLESS THEY WANT TO BE STOLEN FROM. THEY ARE NO BETTER THAN A THEIF STEALING FROM AN INVALID. THIS SAME COMPLAINT IS GOING WORLD WIDE AS SOON AS I CAN GET ADDRESSES OF EVERYONE I NEED. I ASKED THEM TO ISSUE ME A STORE CREDIT AND THEN LET ME USES THE STORE CREDIT TO PURCHASE THE MATTRESS, IF THEY WERE WORRIED ABOUT THE OLD MATTRESS AT MY HOME, WHEN THEY CAME TO DELIVER THE NEW ONE IF THE OLD WERE NOT HERE TAKE THE NEW ONES BACK, I EVEN ASKED THEM TO COME AND PICK UP THE ONES I HAVE AT MY HOME 1ST AND THEN DELIVER THE OTHERS. THEY SAID NO TO EVERYTHING. SO I AM STUCK WITH SOME J.C. PENNEY DEFECTIVE MATTRESS THAT I PAID 900.00 FOR. MY NAME IS: BONNIE HOBBS-WADE, EMAIL ADDRESS: [protected]@yahoo.com and if you would like my phone number email me and I will be happy to give it to you.

I use a wheelchair from a birth defect. I meet a my friend at the wyoming valley mall who is also in a wheelchair. She decided that she wanted to use her birthday money and buy some clothes from JC Penney's. Well since we are in our late 20's we went to the petite section to buy something nice. That section is the worst section to buy from if your handicap. The clothes racks are squished together so tightly so they can try and sell as many sale items as possible. You literally have to walk sideways to get through. Well I thought hell with this I am going to get in to try and get my friend a jacket she saw. she is in an electric wheelchair I am in a manual chair so I pushed my way into the racks. Well I started to get stuck so I told my friend i have to get out of there. I started to push my way out and my back wheel got caught. I pushed and their was this hidden rack hung very low. I never saw it because their was long dresses hanging down hiding it. I smashed my hand so hard I screamed out loud. Well ok I cursed out loud. I finally get out between the racks and look at my right hand. It had ripped skin and my knuckles were swollen. I go up to the cashiers and told her what happened. Her stupid response was "Do you want to put rubbing alcohol on that?" I go excuse me NO I have ripped skin from your lack of handicap accessibility. I said can you please call over the manager I would like to file a report just in case I would like medical attention if any fingers are broken. At that time I wasn't able to move any of my fingers. So this manager comes over I explained what happened. I do have to admit he was very nice but he was new so I think that had a lot to do with it. But instead of bringing the forms to me he asks if I can push myself all the way over to the other side of the store. I am trying to push myself with one hand which is not working and now have to fill out a form which took 20 minutes. I was so frustrated. At the customer service counter they were frustrated with me that I wanted to file a report. I even heard one person say in the back how bad it was going to make them look not knowing I was still out there. I wasn't tall enough to reach the desk so they didn't see me. So anyway a week goes by and I hear from their insurance company and a guy name Frank pretended to be my friend and wanted to help me as much as he can. Then his next statement was to me, "well what are you looking to get out of this?" I was so insulted and I told him that. I go if you think I did this on purpose your an ###. Yeah I get in my wheelchair and smash my hand against ### just to sue people like you. He goes well you never know. I said I am not looking for anything. He said well I am going to wait for the pictures of the area and the report to come in. Another 2 weeks go by and nothing so I call him. I go Frank what's up you haven't called me. I thought you were here to help me the consumer. He said oh well did you decide what you are looking for. I said yeah I know what I want. I want to stick up for all the handicap people in the valley who can't use your store. I am sick and tired of going into stores like yours and not being able to buy things I want because I can't get to them. You make the old lady a nice wide open section to get around in but I don't dress in moo moo's. I am going to write articles to anybody that will listen. I am going to write to the local newspaper, I am going to write on my blog and facebook and tell everybody about your company. You know the worse type of advertisement is bad word of mouth especially when you treat the handicap like they are stupid. So my buddy frank does how about this I am going to offer you a $100 giftcard. I said fine but I am still going to tell everybody. he said he was going to email me the paper to print out and sign for it. I get the email and believe it or not. That damn paper literally in the smallest writing had a gag order on it. So if I continued to talk or write about what happened to me at JC Penney's then they could sue me for everything that I got! I called him back a few day's later because I didn't want him to think I was desperate. I reamed him a new ###. I said just because I can't walk doesn't mean I can't read nor understand legal jargen. How dare you try and put a gag order on me. You can take your giftcards and shove it. I would rather spread the bad word of your company then get something for free. I haven't heard anything from them and I am not telling everybody about how anti-handicap they are. So be careful if you are handicap an I don't only if you are in a wheelchair. I say crutches, cane, deaf, mute, blind, missing limbs ect. They will treat you like you are simple minded and try to walk all over you.

I reside in Emporia Kansas. It is a small town that has encountered several setbacks. This is due to economical setbacks, limited merchandise availability and imcompentant and unprofessional employees. We have had a large distributor close just recently and I can't began to tell you how degrading the owner was. JCPenny's may follow her suit.

The managers are rude! I frequent the store and consider myself a valued customer, but received the worst treatment.

I had asked a manager to find a shirt in an online catalog. JCPennys has a computer that will do search for them. I was told by the tmanager hat she did not have time to look for my order since I did not have a number. She then turned her back to me and told another sales representative to take care of me.

Disgusting behavior! I want Emporians to know how rude the managers and sales representative are.

I will not shop there again!

My mother and I had a gift card tha we could of used anywhere in the store and we decided to use in the salon to get pedicures. We we were surprised to find the price double of where we usually go, we can get our hand and feet done for the price they offer. Anyways figured it mut be really good. Needless to say the girl were hairdressers instead of nail specialits. They were nice enough but I could of done just good a job myself. Also took twice as long. We left wishing we would of just went shopping in the store instead. Never again! I will continue to go up he street to my local nail shop where I always get great care and a awesome pedicure and manicure.

I placed an order online with JCPenney on April 24, 2010. I signed up for "Stonebridge Benefit Services" that would provide me with a $10 rebate and discounts on other products. The materials were supposed to be mailed in 48 hours.

It has now been 3 weeks and nothing has arrived. The first month was supposed to be free. If the materials don't arrive in that time, what good is it?

This is the confirmation I copied on April 24, 2010:
Your membership materials will be emailed to you within 48 hours.

* Offer for new members. If you are eligible, the rebate voucher will be included in your membership materials and can be used after cancellation. Save the receipt for today's jcp.com purchase to mail in with the voucher. See back of voucher for full terms and conditions.

By selecting “yes, enroll me” you authorize JCPenney to forward to Stonebridge Benefit Services your account information for the card used on your jcp.com order.

Stonebridge Benefit Services will automatically bill your credit or debit card account $9.95 each month after the 30-day trial period. The first billing will occur about 45 days after enrollment unless you cancel during the 30-day trial period.

Please advise.

The cashier asked me to please take time to go online to JCP.com and take the satisfaction survey about my shopping experience (I had purchased infant clothing for a gift). She said that I would be provided with an on-line coupon for 15% off my next visit to JC Penney. I returned home and took the survey online. After taking the time to answer all questions, I was asked to hit "enter" one final time. I received the on-screen message of "Page does not Exist". I tried several times to back up and re-enter the info, but each time I received "Page Does Not Exist". So, I received no coupon. I have emailed JCPenney several times but NEVER receive a reply. So whey do they ask you to take the time to take a survey if they are not going to provide you with a coupon. Very, Very False Advertising of Incentives.

Money's been tight the last two years so I wasn't able to buy new clothes every year like I used to. I had to skip two years. Yesterday, I went into the shirt department at JC Penney to buy some new shirts. I was stunned by the shoddy quality of the shirts now being sold as compared to two years ago. The fabric used in the shirt is very cheap, and the buttons feel loose and sloppy. The fabric is so thin you can see your skin through the cloth. The button down oxford shirts used to be made in El Salvador with heavy fabric treated with Scotchguard. Now, the Oxford is made in China with very low quality fabric. No cut in price. The shirt has a cheap feel about it, and looks like the shirts Wal-Mart sells for the extremely obese. If you shop at JC Penney, do not buy any shirt that is part of the "Essentials" product line. The Essentials shirts are poorly made with garbage fabric and are total crap. I will never shop at JC Penney again.

I opened a bank account a week ago, and as a result, do not have a debit card yet, only temporary checks. I just switched banks to a joint account with my fiance. When I opened my own bank account in November of 09, JC Penney took my temporary check, so I assumed they would this time. So after I checked out $250 worth of items and wrote my address, name, phone number, and license plate number on the check and let the cashier look at my ID, she informed me that they do not take temporary checks. It's the day before Easter, and the bank is not open on Saturdays, and they took my check in November. She told me it's because the check has no number. If they have all my contact info, can they not fill in the check number in the computer with 0s and call me if it bounces? it's not like all my information is not on the check or that I am not who I say I am. I had to leave all the things behind. Why did this happen? It's ridiculous, and they just lost a lot of money.

On or about January 19th 2010 I ordered a mattress set from JCPenney's on-line. The next morning I went on-line to check my order and noticed that my credit limit had been cut from 2700.00 too 900.00 with -0- credit available. At that time January 20th 2010 I sent an email cancelling my order. I was Also told I would get confirmation at the time the order was placed and when it shipped. I never did so I assumed everything was ok. then a month later some frieght company sends me a card saying they tried to deliever a mattress set? Someone was hone all day and no one tried to deliever anything! So I called and told then that the order had been canceled and to please return it. I was assured I would get a full refund. Now months later and 7 phone calls and several emails they finally credit me 799.00 and charge me 158.00 for shipping of an item I never received and had canceled in less than 24 hours. Their reasoning... it was already on the truck. Wow and it took 6 weeks to not get to my house and another 8 weeks to get back to where it came from. Beware consumers JCPenney is not the store they use to be and they just lost a customer that has been with them for her whole life.

I bought a pocket watch for my son at JC Penney's about 4 years ago. I went by the store because he wanted it repaired. The clasp was broken so that it won't stay shut. He also wanted a different chain. I was doing this for his birthday. I told the sales clerk I wanted a different chain and I was told that they didn't sell chains of any kind at all. So I didn't get any help with that part, not even where I might go to get one. I was told they would send the watch off and I got a return receipt. The sales clerk put my name and phone number and that I wanted an estimate on the cost of the repair. That was on March 5, 2010. Today March 18, 2010 I called the store because as of yet I had not received a call. The clerk told me she would call them and call me back. After like 30 min. I had not received a call so I called her back and she apologized and said she was just fixing to call me when I called. They told her they were not able to fix it. They did not have the right parts and they were discontinued. That she was sorry, that they didn't call me or the management at the store to tell us what they had found. Then she wanted to know if I would like to buy another watch? Duh, I couldn't get service on this one and why would I want to buy something nice like this from a store that can't fix it if it breaks? The clerks were very nice, it just seems poor business to sell fine jewelry and then not be able to fix them somehow and not even call back and tell the person after what, 13 days? I would not have found out today if I hadn't called. I just have a bad taste in my mouth now about the whole way it was handled not by the store but by the repair place. I would not buy any more jewelry there as I could not get it repaired. I realize the watch is probably around 4 years old but it isn't that old that they should have been able to find the parts somewhere and if they couldn't at least call the customer in a reasonable time frame and let them know so they can take it somewhere else.
Thank you.