Jiffy Lube
Reviews and Complaints

Stay away from Jiffy Lube. They do not have ASE certified mechanics.

I decided to try Jiffy Lube as I saw they offered 4 x 4 service. They said they had everything to do my Jeep right. Proper oil / filter change and full chassis, 4 x 4 drive train lube. The worker first starts draining the motor oil then stands in the pit under the Jeep for a few minutes doing nothing. I asked him, anything wrong? He says I don't have grease fittings so he can't do the chassis or 4 x 4 drive train lube. I pointed out all the grease fittings underneath and noticed he had that caught in a lie look on his face.
Realizing I am talking to someone who is trying to scam me, I decided to stop right there and said fine, OK, just change the oil and filter.
I made sure the worker put the oil pan drain plug back in correctly. Putting it back wrong is another famous Jiffy Lube trick of their trade.

The oil filter on the 4.0 liter, in-line 6 motor has Metric threads. Next to the threads on the filter it is marked Metric. The worker is spending about 10 minutes looking for my filter. I asked him if he was having a problem. He said no. Finally I see him having a difficult time screwing a simple filter on and go over and ask him to let me see it. He turns it over and it is the wrong filter marked USA next to the threads. He then admits they didn't have the correct Metric thread filter. So instead of telling me they don't have the correct filter, the worker tries to screw on a US thread filter for a V8 engine and nearly cross threaded the engine side permanently!
I told him to put my old filter back on, put in new oil and then complained to the manager. I was not charged for the oil.

Had I not known what is right and correct to do, I would have been ripped off for a 4 x 4 chassis lube I never got, and had a wrong oil filter put on that would eventually cause me motor problems later on as I drove. Jiffy Lube is a scam.

I agree no matter what they do they will never own up to anything. I have several witnesses to Jiffy Lube screwing up my car. They drained my oil and never refilled it. They won't refund me and now my engine is messed up. I talked to a lawyer and they said that unless I can find a group of people that can pin point a shop Jiffy Lube has so much money they will just go case after case stealing your money like they already have. And because I don't have a video it's their word against ours. They piss me off so much. If I had the power I would shut everyone of them down and make all the head honchos pay for running such a fraudulent business.

I can't believe this. I just got my car back and looked up complaints and the guy's name "Chris Fifis" popped right up. My complaint is that they charged my for a radiator flush and destroyed the radiator not to mention that I had oil burning off the top of my engine so bad that it looked like a fire. I talked to the manager, Chris Fifis who started yelling at me. The man smelled like a human hoagie. I am contacting the BBB and will update this post

I went to the Jiffy Lube in Cherry Hill, NJ with to get a simple oil change with a coupon. When I went to pick up my car they had done what they claimed were 500.00 worth of repairs. I asked to speak to the manager, I do believe Chris Fifis. He was more concerned with stuffing a peanut butter and jelly sandwich in his face and rudely told me to just pay the bill. When I drove it home and got in the house I noticed I had a clump of peanut butter on my dress and on the seat. Hmmmm... I took the car to the Goodyear and they told me they didnt even change the oil. Avoid this place like the plague!

Dear valued customer,

I am a Guest Relations Representative at Heartland Automotive Services, Inc. Heartland Automotive Services, Inc. owns and operates the Jiffy Lube Service Center at HWY 79 In Hutto, TX. We appreciate your patronage and would like to keep you as one of our valued guests. I would like to get your contact information so I can contact you to resolve your claim. Our goal is to give every guest a great experience, every day, in every store. Please send your contact information to customerservice@jiffyworld.com.

Sincerely,
Heartland Automotive Services, Inc. Guest Relations

Funny how the only comment defending Jiffy Lube is from a part owner and he shows intelligence with his sign on and his education. This is why I do not do business with this type of people.

Funny that some people have the nerve to write stuff out of anger, but don't have the respect that they claim they deserve to write back and say that they never lost their jewelry but had really misplaced it... funny HUH! Thanks to the fine work of the YCPD, the Yuba City Jiffy Lube ownership and employee's can hold their heads up and know that they do in fact care about all their customer's and their needs.. So to carK84 do the right thing and tell the world you where wrong, since I was the Store Manager at the time in question and received the phone call from the YCPD officer telling us that the case was closed and that you did in fact misplace the items at HOME!

it sounds like you must be a crackhead.now you know what drugs do to your brain.drugs can make you go crazy so take my advise and stop doing drugs!

I brought my vehicle in to Jiffy Lube Lake Elsinore, CA for simple oil change in early March, 2011. I was quickly informed that my transmission fluid was dirty and needed to be changed immediately. Since I was going on a long road trip, I reluctently agreed to have the $154 service done. After the service was completed, I drove back to my residence to get ready for my trip. I had another problem with my vehicle that Jiffy Lube does not handle, so I brought it to a mechanic. After fixing the problem, my mechanic told me that my transmission fluid was very dirty and needed to be flushed and replaced. The mechanic showed me the fluid and it was nearly black (as opposed to reddish pink when the fluid is clean). Since I was leaving for my trip that evening, I didn't have the time to bring back my vehicle to Jiffy Lube and elected to have the mechanic replace the transmission fluid. Whem I got back from my trip, I contacted Jiffy Lube to tell them about the problem and the manager Steve told me that I should have brought it back to them for the them to "do the job right." I told him that I have a reasonable expectation that that the job would be done right the first time and if I didn't have to have my vehicle looked at by a mechanic, I would not have known about the substandard work. I also told him that I didn't have the time to come back to have my vehicle serviced because I had to leave for my trip. Steve told him he would contact his Regional Manager, Cory Phelps, to see what they could do for me. He also said he would contact me in a few days. Two weeks later (after not returning my phone calls), I finally caught Steve answering the phone and asked why he hadn't contact me about the situation. He told me that his Regional Manager has been out on vacation and that he just got back. Steve said he would call me in a day or two. Another week and a half passed and I caught Steve again and he said that the Regional Manager said I should have brought my vehicle back before anyone touched it so they could do the work over again. This is completely unacceptable and at the very least they should have offered me a complementary oil change or service. Instead, they are more interested in brushing complaints aside, doing substandard work and losing customers. Do yourself a favor and go somewhere else! This Jiffy Lube location does not have pride in their work and do very substandard work. If you've recently had transmission service done, you might want to double check your transmission fluid because I'm guessing that they did a half ### job and ripped you off! I'm going to tell all my friends and family how I was treated and warn them of Jiffy Lube's incompetence and terrible customer service. Terrible, just terrible.

So...you're from the future? What's it like in 2012? Who's president?

To whom it may concern,
I Richard Hopkins was constructively discharged from Jiffy Lube store 854 on June 10, 2012. In my dealings with the manager Bill Leaders I found him to be untrustworthy on many levels and this among other things made Jiffy Lube a very hostile environment.
I met Bill Leaders while employed at Valvoline Instant Oil Change in 2007. He managed the Hampton location while I was the assistant manager of the South KingsHighway location. I never really had to interact with Bill until my Manager Derek Pearce had to go out for surgery. Bill and his employees were supposed to help out my store, but what they did was steal, not run numbers, and act unprofessional. I approached Bill with this and was engaged angrily by Bill. I then called our Marketing Manager Matt Furcalow and I had no more problems out of Bills crew.
Bill eventually apologized but I think and thought it wasn’t sincere, that he just now knew I would go over his head, if I had to. My next dealings with Bill resulted in Bill termination from Valvoline. A guest was on her way out of town but her SUVs’ transmission was leaking after a t-tech at Bill’s location. After examining her stripped transmission drain plug I inquired what service was performed on her vehicle. From the price she paid I determined she got a T-tech, a transmission service that loops a machine in the transmission fluid travel system and drains and fills the transmission simultaneously. With this service there is no need to touch the drain plug. I told her somebody probably did something funny and she should call our Area Manager.
I later learned that it was actually Bill who performed the fake service. He actually pulled the machine in front of the car and hung the lines under the car like he was doing the service. The sad part about it is that a Toyota has really, really easy transmission line hook ups and to ready DO the service would have took a minute or two more. The REAL reason Bill was fired over the situation was because he tried to lie on his assistant when he knew he was on tape (even though I think he should have been fired for the offense not because he lied about it). I bring this up to say two things; 1). It demonstrates a pattern of dishonesty towards guests and people in general. 2).It shows what kind of employee Bill knew I was and would be. In my eyes it says a lot to be hired by someone you were instrumental in getting terminated from another company.
My first day of work at Jiffy Lube was 4/01/2010. The very first thing I noticed was that the pit covers were left open, no safety equipment was being worn by anyone, and no call outs were being done. I thought this was strange but I also didn’t know how Jiffy Lube ran its operations, so maybe this was acceptable. I was introduced to a young lady named April and was informed she would be transferred to another store to make room for Nick and I. What I wasn’t told was that Bill had an outside relationship with April and her girlfriend (he was supposed to be moving in with them), and that he allowed her Aprils girlfriend to loiter of Company property and talk to April—even in the midst of services and guests. For whatever reason (I have to assume it’s because she was being transferred) April chose to talk to me in a loud and disrespectful tone and each time she did I informed Bill. Bill was busy with a guest, but once April’s girlfriend became verbally abusive towards me I drew the line, let her know she wasn’t supposed to loiter on Company property and informed April that I was technically her supervisor.
Bills personal relationship with these women took precedence over my well being. April then used or NLTR system against me, the store, and our region. She made up a fake story using elements of a problem a potential guest inquired about. I was told it was a “dead” issue in Pats mind but I felt as though they did nothing to investigate or document this incident to ensure it couldn’t happen again. In my evaluation of her appearance and work ethic, she should never have been allowed to “walk off” the job.
My first 7 minutes in the building, I was CSAing a Guest, no introduction, no training. Bill threw me straight into the fire then had the nerve to rush me on CVT’s—on my own time. No allowance was made to where I could do CVT’s on company time and when I did come on my own time the only computer you could do it on was used in the lobby. I thought at the time that Bill threw me in because he knew I could do it, but in hindsight I realize he just needed someone to blame his not being able to run numbers on—2 more people to fire before they came to him. I should have sensed the desperation in his actions and known his job had been threatened. I stepped up to the challenge though. I ran numbers, got my CVT’s done, cleaned in downtime, and held the sign with enthusiasm unlike everybody else who acted like their parents were being held hostage if they didn’t . I held up my end of the bargain. One day Nick and I decided we would come in and train and help out on our day off—get a little momentum going. Bill took this increase in free labor as an opportunity to cut out—something he came to do often. He would leave himself clocked in after leaving then always talk about how many hours he’s already worked like we don’t touch the computer. He made us feel so used and stupid.
In my opinion, Bill has the need to have my coworkers have a favorable opinion of him rather than comply with company policy. He talks like he wants enforcement but he won’t back you, to that matter he’s smart enough to do things the right way when the right people are around but when they aren’t he won’t—but he’ll say he does. He told the other employees “Richard is hard about this or that” like they had to watch out for me and not just do what the company wanted them to do. We would write people up for being late, they would complain to Bill, and Bill would throw away the write up, then he would come tell you that he took the write up out of the trash and put it in the employees file. What is all that? The hostility these mix messages created between the employees got to be crazy. On 4/20/10 After Ken made us lose out on a diff service Bill allowed Ken to make an obscene gesture towards me and refused to document it.
Bill did a lot of things I thought were dishonest. I CSAed a guest and the bottom side tech was screaming “fuel filter”! I looked up the guest service records and he had just got his fuel filter change two oil changes prior. The guest heard this so I had to investigate it, apologize and do the service for free. This was no big deal to me because I didn’t do it but my issue was how Bill tried to blame it on the previous manager when he was the manager it was done under. On 4/26/10 I sold a serpentine belt to a young lady and Bill said it would take ten minutes and it ended up taking 30 minutes plus. After the young lady left I heard Eric say to Bill “sorry for breaking that tensioner”, and Bill replied “what tensioner?” Whenever we ran out of oil system cleaner Bill would say just put a quart of transmission fluid in, it’s the same thing. I didn’t agree with it and they wouldn’t do it around me. Ken told me one day he asked Bill if he could change his oil and Bill said yes, just hurry up before Richard gets here. What is that? Mike was allowed to change the oil on his step fathers car, (using his stepdads own oil and filter) and get paid under the table for it on company property, with Bill and Pat’s blessing. Mike even tried to offer Nick half the money because he knew Nick didn’t agree and Nick wasn’t allowed to document the incident. Now explain to me how I would be able to pocket the money for an oil change done on company time and property WITH our supervisor’s knowledge and still keep my job. After I complained to Todd about what he was doing Bill again did his famous Fake Transmission on a blue Ford Escort ZX2. After playing around for 20 minutes he didn’t have time to perform the service because the customer was coming back soon. He goes underneath the car, has me stick transmission gun into dipstick hole, and pulls the plug while Eric shifted through the cars gears as we shot fluid in the transmission. He then felt the need to pull me and Nick to the side to explain why he did that—at that point I didn’t care anymore.
Bill and Jiffy Lubes hostile environment wore me down. The dishonesty and uncertainty about the job made me have to talk to someone about Bill but I’ve always been warned about going over my bosses head but felt like there was nothing else I could do. I went to Todd to show what I had written and ask his opinion. He told me he had to go to Pat and I waited. The next day Bill calls me into his office to basically throw my complaints into my lap. He has this method of blaming your problems on you. Nothing was accomplished, resolved, or documented. I saw the situation as hopeless at this point. We never had tools and when I asked for new ones Bill would basically throw the problem back into my lap. He made the schedule based on his comfort not the stores needs. He called constantly on my days off, I stopped answering my phone. I would come in to a low ticket always expected to bring it up with an uninspired crew. He complained about guest not spending money and belittled their cars in their earshot. Bill always made blanket statements about “these people” meaning the blacks and Mexicans we encountered. I never learned call outs because they never did them correctly. For the month of April I CSAed 40% of the 600+ guest we did that month at an average ticket of $59. Bill CSAed 13% of the guest at an average ticket of $49. Bill chose to give me $33.00 of the $300.00 bonus while keeping $200 for himself. He caused bad will with that move so for May’s bonus he chose just not to talk about it. We then found out we got a bigger bonus than Aprils and Bill gave me $17.00. This is unreasonable and abusive to let an employee be treated in such a way and I went over Bill’s head and his supervisors didn’t care. What else could I do?
On June 10, 2010 after Nick and I returned to the store after attending our AMIT class. We got to the store at 12:06 pm. They had a van on Bay 1 when we came in. I spoke to the guest sitting in the lobby and told Bill I needed to go get a drink before I started, he said OK. I return at 12:18 pm to find Bill and Eric stopped working on the car when we walked in and let the guest sit there for 10 minutes waiting on us to finish the service. I told Bill that wasn’t right and asked him why he was always trying to “[censor]” on us. He then angrily snapped at me to “get my [censor] upstairs!” I assumed so he could talk to me about my constant “complaining” and how I “didn’t do anything around there”. I did get angry and quit but I was given no choice—I was driven to it.

Well, I finally decided to let someone else do my oil changes after doing them myself for DECADES, and wouldn't you know it, I'm not pleased. Last Sunday, they changed my oil and before I could get one mile away, all the oil was lost from my engine. Wrong filter was installed. Do you think they would even offer me a free oil change? No, it was 'sorry' and they changed the filter and replaced the oil. Yeah, 'sorry' about says it.

7/15/11 in for oil change $32.90 put friday noon. Took car home approx. 1/2 mile. sat am left for Maricopa az approx. 12 miles later car stalled out while driving. Failed to restart. Had car towed home, as it was sat. am, had to wait for Monday, to seek repairs. Had car towed to repair facility monday am, $80.00 later discovered air filter snorkel tube was disconnected causing incorrect readings to mass air flow sensor and throttle position sensor. reset for code / sensors, cleared all codes. tuesday whent to jiffy lube, talked to the manager Ed, and district manager Frank on numerous occasions thru late oct. was promised refund on many occasions. Oct 5th, numerous lies and still no refund, or contact from jiffy lube. I suppose I will take them to small claims court. Unsatisfied customer

Jiffy lube is a joke ! I would not recommend jiffy lube to no one .. I have been taking my cars to jiffy lube for a long time .. and the last time I took my car there was bad and its happen once before but I just blow it off hoping they would change but I guess I was wrong .. now I know the truth . I might be a female but I am not stupid when it comes to my car . Jiffy lube are nothing but liers jiffy lube should do what jiffy lube say on the paperwork instead of lieing and not doing the stuff but said yall did cause I am paying for that . Also when I called jiffy lube they said they would fix the problem just bring the car back so I did and they fixed it they also said they would give me a free oil change next time but when I bought my car down there for them to fix it the manager wasn't there so they said I have to come back for the coupon but they would fix what they didn't do so they did and then when I went back they told the manager nothing was wrong I should of took a picture knowing that yall lie but I didn't . ( my bad ) I will make sure my friends know about what jiffy lubes are and recommend them to stop going there and for them to tell everyone they know .. I already posted my experience on Facebook ! Also everytime I go to a jiffy lube there is never the same people working on your car and that is bad when people usually change there oil ever 3000 miles ..

Service at the Grant and Louetta Cypress location has been getting worse and worse and it's very expensive. When I went last month, the price for oil and filter change plus tire rotation was $75. For that price, you'd expect good service and a quality job.

But the next day I noticed a pool of oil in my garage where my car is and knew they hadn't re-tightened the drain plug after then finished the oil change. I took it back in the next day and they fixed it after a 45-minute wait, and tried to tell me the problem was a poor oil pan seal! The car is only two years old! Give me a break.

To top it all off, a week later I noticed that the 'technician' had really scraped and gouged one of the alloy wheels when rotating them, basically ruining the looks of it.

So to sum it up, avoid this Jiffy Lube location at all costs! They're horrible!

Jiffy Lube at Osage in Santa Fe - Avoid - Terrible service!@!

I checked the oil when I got home and it did not even register on the dip stick. I had to add two quarts myself. They also just unscrewed the oil filter and let the oil drain out on to the skid plate of my vehicle. It ended up on my driveway. What a mess.

They also did not top off any fluids, and did not vacum out the vehicle as they said they would. $58 dollar mess.

I don't know about other Jiffy Lubes, but this one is to be avoided at all costs.

Next time I will take it to the dealer where the cost is the same, but at least you get professional service!
Use at your own risk the Jiffy Lube in Santa Fe

Jiffy Lube in Salt Lake City Utah, store number 2040, Redwood Road. This very overweight "man" named Jose started hitting on me and trying to tell me what he'd do to me sexually while he's talking about my car. Things like "That's a nice trunk you have, and your car looks good too". He walks past me and put his grimy hands on my butt! At this point I don't even want to be there so I ask who his manager is, because I'm uncomfortable with him, and he says "I'm the manager, you want to come and we can have alone time in my office?" I told him I had to go, and just left, I will never go there again. It was just disgusting, rude, and downright vile to have this 400 pound man trying to touch my *** and butt telling me I'm pretty and wanting to get under my hood. GROSS!

We had the oil changed at a JL in Mesa Az, we were told that the vehicle needed a belt and it would cost 40$ and take an hour and a half to fix, we opted to go to our home up north and have them do it there in the AM. We called to confirm and they said they could change the belt in the morning. When we arrived we explained that the alternator belt needed changing, they took it apart and then said that they only change serpentine belts and would not change the alternator belt and it would be 89.00 . They then took a take it or leave it attitude. My girlfriend [censor]ed enough to get them to put the belt back on and we left. We went across the street to OIL CAN Henry's and they were more thaan happy to change it for 30$ if I brought them the belt. Sorry jiffy lube You GUYS Are out !

I've been going to Jiffy Lube routinely for oil changes and tire rotation, but this will be the last time. They tell me they are unable to rotate my tires because the lugnuts are stripped. The bad thing is this is the 2nd time this has happened. Apparently on Chrysler 300's, Challengers, Chargers, their is a decorative cap on the lugnut. They are not training their employees that you have to use a certain tool on these models. And, to top it off the next day I notice my car is leaking oil. Not Happy! The manager has agreed to order new lugnuts for my vehicle and we will see what's goint on with the oil leak.

Daughter in last week for oil change. Oil light came on yesterday, she re-visited today. THey tell her she has $200-1000 job ahead to repair leak causing oil to 'run out ' of the car, with no admission/responsibility since they were last one to touch it. THey say the CANNOT contact owner; they dont have a phone number for him: unlikely.

I went to the Jiffy Lube on 5/13/08 to the Jiffy Lube located at:

Jiffy Lube® Service Center #231
3418 CANTON HWY
MARIETTA, GA [protected] US
[protected]

All I wanted was an oil change, which I received. This was after they tried to sell me a new air filter. I look at the air filter and it was like new! That is all really beside the point! What happened next was AWFUL! Late on Sunday 5/25/08 I noticed a bad oil leak! I wanted to find out what the problem was, so on Monday morning I took my Honda Accord directly to the Honda dealership. They told me that "the last place to perform oil change left the oil drain bolt loose & failed to replace a washer. Honda tightens the bolt & installed a new washer. I had to pay Jiffy Lube $35.31 for the original oil change. I then also had to pay Honda an additional $28.22 for Jiffy Lube's negligence! I thought the fair thing to do was to ask Jiffy Lube to compensate me for $28.22 to cover the repairs. I was not asking for them to compensate me for the time that I lost or the gas that I used, only $28.22 FOR THE REPAIRS. After speaking to the manager, who claims he spoke directly to the district manager, I was denied my request! The reason, I failed to give Jiffy Lube the opportunity to look at my vehicle again! QUESTION...WHO WOULD DO THAT! I HAD OIL LEAKING OUT ALL OVER! Not only did Jiffy Lube deny to pay me back $28.22 for the repairs, they did not offer any type of resolution!

I recently got my oil changed at Jiffy Lube off HWY 79 In Hutto, TX.. They put a broken seal on my car and my car dripped oil and smelled of burning rubber. I had to pay 164 dollars to fix what they screwed up. They said they would refund my money and I have gone back several times for my check and they said it would be there later. I am more than disatisfied with their horrible service. I have every intention to sue them if I do not receive my refund check by monday!

Funny how all the comments defending Jiffy Lube comes from the part owner. He shows his intelligence by his sign on name. This is why I do not do business with this type of person.

They twisted the bolts off 2 of my lugs and didn't replace them when they rotated my tires. I will never go to Jiffy Lube for any service again.

your mechanic that you trust so much should be the one checking your fluids.not us because you have that doubt in your head and also that dirty air filter that we showed you, maybe if that mechanic does care about your car that's one of the easy things that he could of done for you, because you do spend all your money taking care of all the services at his shop!yeh right!

Sarah i agree with what you say but you cant even find shops that are honest anymore. Its hard now-a-days. I'm going to school for automechanics in Cedar Rapids, IA. And i tell you that any shop that i work for that is dishonest to their customers. They will have one less employee to work for their shop. I'm also curious as to what the fuel injector cleaning is. I bet they just put some fuel injector cleaner in the fuel tank and called it a day which you can do yourself at Autozone for 8 bucks or so.

First of all, I don't understand why ANYONE would go to a Jiffy Lube.

Would you rather get a "cheap" oil change done, with a horrible experience, and even worse customer service, or pay a couple dollars more, and go to a privately owned auto repair shop and get great customer service and great quality of work?

I'm an auto repair shop owner, and I hear complaints about Jiffy Lube, almost daily. They intimidate people into believing that they need hundreds of dollars of work done, and get upset when the customers decline. Jiffy Lube hires any Joe Blow that walks in off of the street, even if they lack experience. Do you want some high school senior working on your car?

Stop being such money pincher's, pay a couple extra dollars, and receive quality service by finding an auto repair shop in your area that you can trust.

Don't go to these place specifically lessburg they broke my dash and denied they couldn't change the cbin filter so embarrassing and the they he broke my dash was the manager. I can't believe he didn't care just denied not even apologized

I am a manager of jiffy lube and we are a preventive maintenance place only, and most people here do not know how to fix those problems. Our signature service oil change is a lot more than an oil change that's why it costs so much. You need to take it to a place that specializes in engine work; and not just oil changes.

As an auto mechanic of 8 years I can tell you that I have heard of this situation several times, through different franchise businesses. When a vehicle's engine has a knock going on, or is pinging - any competent mechanic should be able to tell you what may be wrong with the engine with a good amount of certainty by means of educated guessing. When vehicles roll into my shop with knocking engines, I will either inform the customer that a catastrophic engine failure is imminent, at which time they must agree to sign a waiver before any work is performed - or take the car elsewhere. An engine knocking or pinging can be caused by a variety of issues varying in severity from the wrong gasoline, all the way to spun connecting rod bearings which can not be repaired by simply changing your engines oil. It is possible that your engine knocking was damaged beyond a simple fluid change remedy by driving it after you admittedly heard the knocking sound. There are instances when topping off an engines oil can quiet the engine down a little, or even eliminate the sound but there are underlying problems such as a leak which are causing the vehicle to lose oil and oil pressure if that was the case. I tend to believe that some technicians are unfortunately uneducated, and or lack respect for consumers which is not to blame on the company name as a whole, but the hiring manager of that particular franchise. If Jiffy Lube had made an error, such as not torquing the oil drain ### properly - evidence of oil spatter and seepage would have been evident immediately when the vehicle was started, at which time I'm willing to bet they would have asked you to stop, and pulled the vehicle back in to make sure the oil filter, and drain ### were properly tightened. Since you described the engine as having exploded, I would lean towards a head-gasket leak, which allowed coolant to mix with the oil. Once this occurs, the oil loses it's lubricity and the oil which once protected smooth machined surfaces on the crankshaft from damage had been compromised by the dilution with the coolant. This causes the main or connecting rod bearings to fail more often than not, resulting in a knocking sound. Once a bearing spins out of place, the entire engine is off balance, and vibrates itself until a connecting rod breaks, typically sending engine internals shooting through the bottom, sides, and or top of the engine all over the road when it all lets go. I understand your frustrations in this matter, and I'm sorry to hear the store gave you the run around but I tend to believe there was a pre-existing condition which caused your engine to give out on you, coincidentally shortly after having your oil changed. As for them offering you other random services for outrageous prices, that is not excusable. I hope since it's been a year or more since the incident, that you have gotten things resolved and are driving again.

I believe that Magan has every right to be mad. This is just the tipe of things that jiffy lube does, they will mess your car up and not tell you they did it. The workers laugh and joke about everything,even the customers. Most of there meetings is about how to beat the customers for their money, when someone comes in for an oil change and they tell you, you need a fuel filter and you don't, thats beating you for your money then the filter never get changed anyway, but you paid for the services, you see, I used to work for that stupid company.

Avoid taking your vehicle to Jiffy Lube at all costs. I used to work for them and they are so disorganized. Another thing about them is that they really aren't mechanics so they can't tell you anything. One thing they do a lot is that they put a different filter in your vehicle. Other times, they misplace the drain plugs and put the improper one in. Also, they will put too much oil in you vehicle's engine too. I say it's better to take your vehicle into a dealership of whatever your car make is. My dealership charges