Jiffy Lube
Reviews and Complaints

This company Jiffy Lube is nothing but a bunch of criminals. I took my car in for a transmission flush and am now replacing my transmission for a cost of $3000. They have taken no responsibility for destroying my car, which ran like a dream before I went in for ROUTINE maintenance with them. After reading all of the consumer complaints and problems online about Jiffy Lube I wonder why and how they are still in business after all these years? Isn’t there a lawyer out there that would take on the many cases of fraud that this company continues to commit against consumers?

Today is April 21st, 2011. I live in Burien, WA. I got texted SPAM from Jiffy Lube. I mean, real, honest to God spam. “One time special offer…” Had to text STOP to their robot phone number. The thing I thought was REALLY the kicker was ”standard text rates may apply.” NO KIDDING! I don’t know how this can be legal. I don’t know if there’s earlier precedent for this, but this is the first time it’s happened to me, and I WON’T HAVE IT. I complained to them THOROUGHLY, and told them I will not give them any more of my business until I believe they no longer send spam texts to anyone.

People: this is where it all begins. This is where our phones get flooded with spam. This is where we need to start getting spam filters for our own phones. jiffylubeopinion.com is where you can complain. Go there, and complain. And DO NOT do business with them until they change. Please. Please. I’m begging you. Please.

Normally Jiffy lube is easy and fine. I recently went to the Commack, NY location. I have never bein to a place that treated there customers so poorly. Starting the oil change they screwed up my tire. They told me it will be ready in an hour. After waiting and hour past the time i was told. They then told me i should have let them know my tire was strange. WHAT? i have a 300c that has never stock rims. They then kept giving me an attitude the longer it took. i guess in a dumb macanics mind they are so smart that they can not do anything wrong. JIFFYLUBE is a joke, there staff are jokes, there "work" is a joke. better have monkeys change your oil then these fools.

3000 mile oil change went horrible wrong.
They of course take out the air filters. Engine and the cabin filter. To see if they need to be replace which I guess is protocol. In any case I had to go back the same day cause when I turned on the air con it was making a loud humming sound which it never made before till that day. Went back ASAP. The cabin filter was put in backwards. A couple of days later engine started vibrating and stalling and it broke down. Had to get it towed. Took it to a mechanic which we have been using for years. He asked who change the oil last? He said they failed to tighten up the air holes clamps. $235.00 the total which included toll and diagnostic and 10 minute labor.

Jiffy lube forgot to put oil back in my truck after an oil change - now they have to replace my engine in my truck

The night before when i came home from work i decided to leave my wallet in the car. Mind you no one but myself knew that i had left it there pinched between the console and the passengers side. So the next morning my husband was doing something nice for me by taking my car to get a simple oil change. When the oil change was finished, one of the employees is to vacuum the car. While the employee is vacuuming the car my husband is standing outside looking through the window seeing what the employee is doing inside the car. About a good five to ten minutes goes by and all is supose to be finished. When my husband got home we decided to see how much money was in my Wallet but when i went to the car there was no wallet there where i left it. Since it was to late to call the place i went striaght to the police station and made a report. The next day i told the manger what had happened and i also told her that if her employee was vacuuming my car for over five minutes shouldnt my car be clean? But it wasnt only the drivers side.

I worked for this company since September 2010 - April 2011 and throughout my employment with them they constantly threatened employees with the statement 'action will be taken, from written discipline to termination if sales goals aren't met' and that if 'you can't do it we will replace you' -- when they told us over and over that we don't 'sell' we make recommendations... I was a loyal employee that always did what I was told, went from store to store and never complained, then decided I had to get out of there, because I felt backed into a corner with them, where I had no choice but to do what they told me to do. I wish there was someway to do something about their bully tactics that they imply on their employees.

Jiffy Lube texted a spam advertisement to my phone today.

I don't know if any other companies are doing this, but Jiffy Lube definitely is. It claimed a "special one time offer" and required texting "STOP" back to turn off their spamming. It even acknowledged that "standard text rates may apply." I do not have a smart phone; I don't have regular html email that alerts me on my phone when it's received. It was a regular, everyday, real text message.

This must be stopped. This is the beginning of out own personal cell phone inboxed turning into our junked-up email inboxes... except they sit in your pocket and beep at you every time some cheap, inconsiderate company wants to harass you into giving them money.

Go to jiffylubeopinion.com and complain. Tell them you won't do business with them until you believe they have stopped this practice. And then, DON'T DO BUSINESS WITH THEM UNTIL YOU BELIEVE THEY'VE STOPPED SPAMMING CELL PHONES! It isn't okay. You know it. And they know it, too.

Let's send them a message.

I took my van to have the oil changed and radiator fluid exchange and tire rotation service on 2/13/2010. Approximately one week later my van started loosing power and the engine was shaking tremendously and the car shut off. It would not start again so I towed it to kens automotive 803 s. Ludlow st. Dayton. Ohio. 45402 to have it looked at. The auto mechanic diagnosed and check for cracked block or blown headgasket. There's antifreeze mixed in oil-white smoke coming from the pipe! I received a phone call from kens automotive and he said cause of problem. Jiffy lube did a radiator flush - total exchange of fluids didnt use proper procedure rehooking engine and radiator hoses - there is a bleeding procedure that they did not follow (Attached) is the procedure. There was no problema with the van prior to them doing this and I looked after it began to overheat and loosing power. I call them on monday morning to talk to the manager. He denied there company as being liable. I wrote to the jiffy customer service dept and rec'd no help. I wrote to the jiffy ceo/president and rec'd no help they sent me letter and said at this time. Based on the information given the company does not feel it can accept liability for the damages. I will never use jiffy lube services again and strongly recommend no one else take chances with their vans either. Jiffy did not honor their guarantee did not fix my van, and did not return my money. I lost $216.09 I paid them and it cost me again to have my van fix $1400.63 I have the proof attached at the bottom of this page. The van repair and oil clean-up was out of my pocket and should have been paid by jiffy lube. If jiffy lube wants to stay in business, maybe all employees need to take classes of how to treat the customers with ethics and respect and not to takes classes of how to take advantage of there customers.

Jiffy Lube attempted to rip me off on a "needed" coolant flush. I had rejected the service and I happened to have a water pump go bad. In having that replaced, so was all my antifreeze.

Two or three weeks later, I had an oil change at Jiffy Lube and the guy came in with the turkey baster thing full of my "dirty coolant". He recommended that I flush the radiator, etc.

I did my best not to start laughing. I asked him nicely, "Where'd you get that from?" He said it was from my radiator. I said again, "No, where'd you get that from?" He just said, "What do you mean?"

I explained that the water pump situation and that I had new antifreeze. I asked again where the dirty fluid came from. No answer. He just said, "Well, your reservoir is empty." and walked away.

I checked my car when I got home to find a loose clamp on a hose coming off the radiator. I will NEVER go to Jiffy Lube again. This was a blatant attempt at a $80 rip-off. Don't fall for this scheme!

Jiffy Lube should be called: Jiffy "bring your car, hurry up and wait while our apathetic, under-staffed employees work on getting around to you, at some point, if at first they don't say...it's going to be a while before we can get to you" Lube. There's NEVER anything Jiffy about Jiffy Lube. I've never seen a company so willing to let money walk away. Why on a Sunday when the rest of the world is off does Jiffy Lube open with 2 people? That leaves a two-bay shop with one bay doing nothing...stupid, stupid, stupid. Worst attitute and customer service ever. I'll never visit a Jiffy Lube again and I recommend the same to the rest of you. Where's the franchise owner making sure employees are doing what they're paid to do. I suspect if they knew how apathetic their staff was they'd take some immediate action to improve customer service. Sorry JL, you've lost a customer and as many customers I can convince NEVER to give you their money.

Being unfair to employee. Manager explaining that they are not calling anyone in particular out but stating that the employee is not doin their job with out stating it. Not fully explaining how they want the job done, not explaining where stock goes in store room, and not treating the employee with respect or taking the employee seriously about their job.

I took my van in for a oil change, and they had my car for about 35-40 minutes. When they came back they told me that the last autothat changed my oil cracked my oil pan by tightening the bolts too much. They had to put some sort of temporary seal on my pan for me to drive my car out of there, and told me I had to get my oil pan replaced ASAP. I told them that I did not have any leaks before, my driveway was spotless, and if the last company had cracked it there would be signs on my riveway. They refused to pay for the repairs, I contacted headquarters...no help there. The repairs were about $250.00. I did not bother with small claims though I have regretted not doing so. This happened about 2004

Recently (6/12/2010) we had our 2008 Chevy Corvette into Jiffy Lube 884 Blossom Hill Rd. San Jose, Ca. 95123 for an oil change. Their "signature oil change" includes change of oil (synthetic), and top off all other fluids.
On 8/10/2010) our vehicle needed to be towed to the Chevrolet Dealership at 905 W. Capitol Expwy San Jose, Ca. 95136. We currently have 15, 000 mi. on this vehicle as we do not drive it as a primary vehicle. The tow service was AAA. That afternoon we received a call with questions as to where this vehicle has been. Since there has been no previous mechanical issues. The manager explained that the clutch is in-op, pedal went to the floor. Tech verified with inspection of the clutch fluid, found seal for container distorted, some type of red fluid has contaminated system-possibly ATF or P/S fluid. Necessary to replace clutch master cylinder and slave cylinder incl. hoses, replaced, now everything checked out fine.. Total $2626.62 which is not included on the warrantee because the oil change was not serviced at dealership.
We rented a car for 5 days as we needed another vehicle. Hertz $700.00.
Jiffy Lube was contacted when we were first called for diagnosis. The response was who was on the invoice that did the service? "He messes up he needs to be fired". When the work is complete call us back. We in turn have our vehicle back on 8/18/2010. With providing all documents and by the way the parts with fluids that are Hazardous are still at the dealership if need to go to court. Jiffy Lube and their district manager REFUSE to pay. I will indeed go to court now I will add for the time off and any other fees.

It's been 21 years since I've been to a Jiffy Lube. In 1989 they improperly installed an oil filter on my car causing the engine to seize up. They refused to take responsibility and I could not afford to pursue legal action. I have been boycotting them ever since and I have made it my mission to tell everyone to avoid Jiffy Lube . I estimate that I have cost them over $25, 000 dollars in lost business over the years. Screw them.

My son took my 2003 Hyundia Tucson in for an oil change on 7/11/10. While at Jiffy Lube he called me and told me that the guy at Jiffy lube says my Air Conditioning unit is low on freon and needs to be "serviced" and that just using your A/C will cause it to run low. The A/C was working great prior to going to Jiffy so I told my son not to have this service performed. I was angry that tis shop attached freon gauges via hoses to the high side and low side valves on my A/C system without prior consent. EACH TIME YOU CONNECT A GAUGE SET TO THE PORTS YOU LOSE AN OUNCE OR MORE OF FREON WHEN YOU DISCONNECT THE HOSES, THE FREON NEEDEDTO FILL THE HOSES. (On the high side, this is liquid freon which respresent a significant a amount of freon. Approximately one ounce is lost) We put over 3000 miles a month on this vehicle so we change the oil monthly and if they checked the freon levels at each oil change the vehicle will surely need freon. .

( NOTE: I'm an expert in refrigeration systems and I can tell you one sure fact:
FREON DOES NOT GET "USED" UP. AS LONG AS THERE IS NO LEAKS IN THE SYSTEM AND THE SYSTEM IS SEALED, THE FREON WILL LAST THE LIFE OF THE CAR OR THE COMPRESSOR. FREON DOESN'T GO "BAD" OR BECOME LESS EFFECTIVE OVER TIME. These are lies that unscrupulous repair shops tell customers to get them to pay for services they do not need.)

Today, 8/7/2010 my son took our car in for an oil cahnge again and told the tech he only wanted an oil change and no other service period. Well guess what? They again hooked their hoses up to the A/C and said the A/C is low and needs servicing.

When my son got home and told me this, I called Jiffy lube and spoke to a gentleman who told me that they check the A/C systems on each car that comes in. I advised him that that was not a good practice. He stated that all cars need to have their A/C serviced because the freon is "used up". He stated "The more you use your car's A/C, the more it is used up, just like anti-freeze and gasoline. I told him this was not true so he put the manager on the phone. Jose, the manager, came on the line and stated the same as his tech. He clearly stated that freon is "used up" and the more you use your A/C the faster it runs out. It may run out in a year, six months or a month depending on how much you use your A/C. He stated emphatically, that even if your A/C system has no leaks, it will still use up freon.

The false statements as well as the practices of this repair shop are fraudulent. This shop is using false statements to convince customers that they need to "refill" their A/C units in their cars depending on how much they use their A/C. Attaching gauges and hoses (commonly refered to as a "line set") to a vehicles A/C system is a bad practice and will cause the system to lose a small amount of freon each time. Also the valves for which the connect their hoses too can become leaky. But since the system only holds a small amount of freon it would take many freon "checks" to have the level become low.
requesting that this complaint be fully investigated. I can't imagine how much money this shop has made by providing false and misleading statements to the public. This is shameful.