Karnataka State Road Transport Corporation [KSRTC]
Reviews and Complaints

Dear Sir / Madam,

I am writing to you to raise an issue about: Bus Services

The issue that I have experienced was: I will give 10Rs 10Rs again 20 Rs but conductor rejected 3 time because create unnecessary issues after on the way stopped. Bus conductor n driver rude behavior. I'm girl. Please help public Bus number KA 06 F 0605

It occurred on: 15/06/2022

This is Mysore Karnataka

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

suchitra. [protected]@gmail.com

Yours faithfully,

Suchitra

Mysore, Gokulam

Mysore

570002

Dear sir, we are few 6 numbers travelled from MYSURU to KIAL by flybus on 28th of may morning 08:45 AM, (PNR no - J87882792) but inside the Bengaluru city back left side tyre burst, we are only 6 numbers passangers travelling to KIAL Airport, we went by taxi with paying extra charges, that driver and helpers are told to us half an hour required to change the tyre, but they can't removed tyre after 40 min, they don't have tools also, they are used stones and blocks for lifting the vehicle, why not taking care of vehicles not checked before travels, shame on KSRTC services, we are not bliming all who are responcible for this reason, if vehicle fully occupied means what is the next will be burst in same inside busstop, who are the responcible to this please instruct them to takecare about the passengers, if we mis the flight because of this reason how much trouble we are facing think, thanks, Prasanna, MYSURU +[protected]

Dear Sir /Madam,

I'm Manjunatha S resident of brigade meadows, Kanakapura road. I work in Harohalli industrial area, during my daily travel to office, I observed KSRTC bus drivers not following safety measures and driving very rashly. Sometimes even though two side/one way is available they'll come in wrong way. This road is single road in most of it's way and congested they're taking overtake without even seeing whats coming in opposite side. This is very unfortunate to drive vehicle so careless and my son is 8 year old, he fears seeing KSRTC buses coming and alerts me while driving. Concerned Department needs to take initiative to avoid loss of lives. Thanks

A booking on KSRTC was made from Mangalore to Bangalore with PNR no J87886081 on 21/05/22 with drop point at Banashankari ,but the bus terminated it's service at Bangalore Majestic. When the same was enquired it was informed that this is the last stop.

This is really a very bad experience from KSRTC . We prefer KSRTC for its trust worthiness but such acts are a real pain for the commuters.

Had a very bad day experience with KSRTC Airavatha club class bus service

Journey Details :

KSRTC Bus PNR: J87495540, DOJ: 05-May-2022 22:40, 2230BNGSGR, Bus No : 1570, Crew Mobile No:[protected] .

A/c not working, suspension problem and breakdown , bad roads and very troubled journey…. Extremely disappointed and this problem has affected my and my wife health…

Bus stopped at Shimoga and we were made to wait for 30 minutes to arrange alternate bus….Reached Sagara at 7:15 am against scheduled arrival time of 5:30 am..

Please refund our ticket money immediately

Respected sir,

I am Kaleem, resident of Mysore city. Yesterday dated 23-03-2022 I had traveled from Kushlnagar to Mysore by Bus no KA21-F0161 (Ticket copy attached) I need to down by bus at Gun house (Patashala) bus stop which all KSRTC busses gives stop regularly for people can go easily to city bus stop and Agrahara area. I was stands at bus door from Ramaswamy circle to down off at this Gun house stop and I requested to conductor for Stop at this Gun house bus stop. But conductor not listened my request, instead of stop he started mis behaving with use of vulgar words. I also requested to Bus driver also but not used. They stopped at 6gate bus stop with shouting. I suffered a lot to reach to Agrahara circle from that place.

I said conductor regarding this I will complain against to you then he replies to me“ Go do whatever u want I don’t care to department” Only few passengers were there at that time all are observing conductor rude behavior. This type of conductor gives bad name to KSRTC by non-cooperative behavior.

Here I'm requesting you to take the necessary actions as per norms of KSRTC on this conductor for further awareness with others. I hope this wouldn’t happen with others by this conductor after action taken from your end. Please report me that what kind of action has taken is my requested.

Thank you

From

Kaleem

Agrahara circle

Mysore

Ryt now i'm travelling from kerala to karnataka bus started 30minute late from thrissur and I requested driver to wait when he reached palakad as I was urge to go to wash room he refused saying he dnt have time and misbehaved and insulted infront of all passengers. Drivers seems to be mallu who was very rude with every passengers, who ever ask for urinals he will make fun of them. We expect respect as we are traveling for a reasonable charge. Atleast a basic human respect tht too for a lady to say to someone she want to go to wash room is a little embarrassing. People like him make it feel worst. Now. Scared to react to driver as I felt he s on drug, even now raising the complaint is also bit scary. Hope this wll not be repeated to any other lady and wll be resolved

Bus number:KA 57 F 2843

PNR number:j86725799

Hi,
I want to file a complaint against a bus driver for being drunk on duty.
On the date of 2/1/2022 I have travelled on a night bus from Goa to Bangalore (bus no: KA63 F0197). One of the drivers of the bus was drinking on duty, locking the cabin and so drunk that he was unable hear the passangers. Later on the morning he drive the bus.
And one more thing is the bus didn't took the root it was boarded. The board was Panaji-Karwar-Sirsi-Davanagere-Bangalore instead they took the road Karwar-Honnavar-Shimogga route.
I am attaching photo of driver and bus for your reference, Hope you take the complaint seriously.

Dear Sir/Mam,
I am travelled with 10kg Luggage. from Sangam Alandi to Hyderabad i asked him to ticket for Luggage but not gave me ticket and my amount 50 Rupees not gived i said many times give me ticket or many he is not gaved and he crying with me so please i requesting to you give him punishment.
Bus Timing at Sangam Alandi 6:00 AM
Hyderabad Afzal Gunj 11:05 AM
Bus No:- KA38F1236
I am attaching her photo for your reference please give him earliest punishment.

Dear sir/madam
Today i was traveling in the bus from hosangadi to kotekar . So at bus stop he dint stop the bus he was overtaking the front standing bus and gave stop front of the bus stop in long distance like 200 mtrs before the bus stop so i asked the conductor buy he was talking bad words . He dont have the good behaviour he is unfit for the job his bus no is KA57F1297 traveled date is 18/3/21
Thanking you
Ranjith

I m sorry to say this very bad performance from KSRTC (Karnataka). Since from last 2 hours standing on road due to KSRTC bus not in condition to move. we are stucking in road and I have reservations seat but till now no one resolve this problem
The people are struggle to reach respective places and it kills valuable time and it kill my another important work also
It's very bad to department and it irresponsible move

In this covid-19 time the bus conductor is overloading the people in the bus. The bus seats are full but he is overloading and peoples are sitting 3 people 3 seats there is no social distance. Karnataka government should take action against it. For this reason only there is lot of cases in india day by day please take action against it. In this bus peoples are standing and travelling take action againt it🙏🏻🙏🏻🙏🏻

Castel rocks to Ramnagar road closure, No one of police informed road closure, your police is doing timepass, they have to tell the road closed. We have returned 30 - 35 Km back, very bad Roads, and another road is also damaged, none of ur road is Good, Karnataka belgaum road is useless. Your checkpost police also useless. This road is constructing from 2 years but not done till now. Chorla ghat road is also damaged, which way we have to go. Shamless police

I, Claude D Souza (62) had booked an e-ticket for my son Clafton Siddharth (25) from Mangalore KSRTC busstand to Mysore for 13th September 2020 by 10.00 pm bus paying Rs. 485.00. The PNR No was J82584224 Bus No: F 5488, crew mobile number [protected]. As my son's mobile went out of order at the last minute I went to the bustation along with him. It was a Sunday and was raining heavily. Being Sunday, a holiday, we could not take a print out of the ticket as the photo-shops were closed. So I accompanied my son to the busstand as I had the E Ticket and PNR number in my mobile.

We approached the conductor and showed the e -ticket as well as the PNR number to him from my mobile. For his identity my son also showed Adhar Card proof. We humbly requested him explaining that my sons mobile wasn't working. However, instead of trying to understand our problem the conductor behaved very harshly with us. His body language was also not encouraging and he suggested that in such a condition travelling would be complicated. This conductor even had the audacity to tell me that my son should travel to Mysore with my mobile till Mysore. At this I asked who I should contact to solve/clarify the problem. He told me to go to the control room. In between an argument ensured and the conductor came forward physically and came physically close to my son with the intent of provoking him. When we went to the control room we could not get any help. They also suggested my son has to carry my mobile to Mysore.

A bystander came to help us and asked us to go to the ticket counter to take a copy. But he wasn't aware how to take a printout. When we came back near the inspectors counter the driver of the bus also came charging towards my son and with not even one inch distance separating his chest from my son and began to argue asking why he was talking rude. He was deliberately trying to pick a physical fight with my son by provoking him to push him when he came close to him. In the meantime the gentleman at the counter was able to take the printout of the ticket. When we got the ticket my son apoligised to the conductor for the incident. However, the conductor started telling a different story in front of the people assembled. He began to tell "I had told you to remove your raincoat and go and sit inside". This was aimed trying to shield his misbehaviour in front of the public and also to make my son a villain. The conductor then began to boast proudly that he has a son who is an engineer which had nothing to do with this incident. After my son got into the bus he started criticising my son doesn't know how to behave.

The driver of the bus had no business to interfere and brush his chest with my son to pick up a fight. If they had any problem they could have called the police.

Imagine if the cell phone falls down at the busstand and it fails to function isnt there a solution for the problem? If even in international airports such problems are solved why not in KSRTC. It is not that we the public travel free of cost. We pay money for the services rendered.

I therefore request you to kindly take stringent action against the hooliganist behaviour of the conductor and the driver of the said bus so that they dont repeat this kind of behaviour with the public in future.

Last night while travelling from ballary to bangalore, at 3am it stopped near Sira outskirts for urinals. We went for urinals and on returning we found the bus had left the spot. Crew never bothered of missing passengers. Our money mobile and bags were in the bus rendering us helpless. We begged a private bus for help. Private bus demanded ₹500 for our pickup, we agreed. The driver speeded and overtook ksrtc bus near Tumkur tollgate by 4.30am and stopped it, so we took that bus. Conductor was busy enjoying videos, never bothering our issues and arguments.
Sreenath 65 yrs, vijayakumari 61yrs, trip code 2227BlLRBNG, ticket pnr H81210345. This conductor must be punished and penalised and we lost ₹600 in this issue, it should be reimbursed.

I boarded rajahamsa bus on 25/07/19 at around 7:55 am from Mangalore towards Bangalore. The bus number is KA19-F3041. There was a lady conductor. She did not return change to me . I ignored it thinking that it was just 10 RS . But then I observed that she was doing the same with all . She was acting as if she had forgotten to return.
She was very rude with the passengers. 3 people took ticket to Kunigal . When they asked if they had reached Kunigal, she told that the bus had taken the bypass . She should have informed that, when the passengers took tickets to Kunigal . Those 3 passengers had to travel a long distance back because of the conductor's ignorance.
And I also observed that she had misguided old couple. An old man asked her if the bus would stop in Jalahalli cross, she told that it wouldn't stop . And she told them to get down in gurguntepalya . The old couple were not aware of the Bangalore locations. When bus arrived and stopped at Jalahalli cross, the old man asked why that conductor did not guide him properly . For that the conductor talked in a ride way and it reached the extreme situation. She did not give respect to him . She called him "Neenu" instead of "neevu" . And she also called him a dog .
This is really unexpected by a government employee.
Please warn her not to behave like this . She should know to return proper change, she should know where the bus stops instead of sleeping nicely in the journey, and she should also know to give respect to others (atleast old people).
We opt government buses thinking that it would be safe . But if such inconvenience exist, it will be a loss for KSRTC itself .

Dear sir,
I am traveling from RANEBENNUR to HUBLI on 19 Oct morning in KA 27 F 703 ..
The driver of my bus is driving very rash and I think he may be drunk..
He is drive very fast and suddenly he puts the neutral gear and holds the vehicle to run ..when it comes to near by 30 km speed he puts again on 3 Rd gear and lifts the vehicle to the top speed.
I hope you people will take action against this learner driver.

Regarding the above mentioned subject I Dakshayini BM, aged about 65 years, residing in Vidya nagar, sira (T), Tumkur (D) explaining here the rude behaviour of conductor and driver. When conductor asked me to take the ticket for my 5 year 10 months old grandson I have told her ticket applicable after 6 year completion but suddenly she has started abusing me without considering my age and senior citizenship, and she has told to driver to stop the bus and to get down us from bus and driver stopped the bus the place was dark and it was middle of road, but after seeing her rude behaviour co-passengers told me to take ticket suddenly she picked forcefully the Rs 50/- currency note from my hand and given ticket. I have asked her is the ticket amount right? She has replied by abusing me are you blind? I have given right check it out. And she also scolded my grandson don't go to school be in home so he was started for crying. When I have come to home and saw the ticket issued it was RS 30/- but she has taken Rs 50/- in this way she has insulted, mischief, cheated and made loss to the KSRTC.
So here I am requesting you that please take the necessary action against them because of this type of staff it is bad name and also loss to KSRTC.
Ticket No: 178339, 26/08/2018. 19:41:48 time, KA 06 F 0809, Document No: 844

my grandson DOB is 23/09/2012 if require i can produce his Birth certificate

We are a regular passenger of KSRTC, daily travel to Yadgir to Tumukur village wadigera thaluk. Actually I'm from Andhra Pradesh.
Today 22/07/2018 I traveled by bus service number :234022. 9:30 Am service yadgir to googal. Coming to the matter conductor behaving Rudely with passengers. Daily I'm traveling by this bus he was not giving change to us due to we don't know kannada we know only Hindi and English. Finally Today I asked change but he Scolding most rash words like about nativity. This is not I expect from KSRTC. I request to ksrtc pls change the conductor for this route.

Thanks,
Pc

Today my servant was sent a bag full of water melons from Hospet to Davanagere via bus no KA37 F530 . He paid ₹100 at the Hospet station and requested the conductor to take care of the fare/luggage charge and keep the excess amount. It was reached Davanagere at around 2.15pm and I went to receive the consignment of fruits weighing around 20kg. That I approached the driver and then he demanded ₹100again from me. I refused to pay and said him very politely. All at a sudden both the driver and the conductor started using abusive words on me. I told them that I will complain against them that they have not punched the ticket for this luggage and again they are demanding extra money which is illegal like that. They both started using unparlimentary words on me on the road in Davanagere city today. Such people should be punished appropriately for not issuing luggage ticket and for demanding additional money as tips and for claiming it as their legal right.
I was totally upset on their behaviour. I am also an educated person and do oppose people making money from unethical means. Kindly take appropriate action against these two guys who are on duty in this bus and educate them to behave properly with the commuters.