Karnataka State Road Transport Corporation [KSRTC]
Reviews and Complaints

Hi,

We four office colleagues booked Rajahamsa Executive for Pondicherry trip for Friday, 26th 2017 the bus was scheduled at 10:20 PM for Pondicherry from St Johns Bus Stop pick up point. We trust KSRTC as its safe for girls and it was nearest pickup point as we stay near BTM.

We reached the pickup point at 9:30 PM. It was raining very heavily we were waiting and checking for our bus under Petrol bunk. We had hope the bus will come just delay due to rains and patiently waited and checked every KSRTC bus passing. At 1:30AM Rajahamsa for 9:20 pm reached. We had hope and we were standing under petrol bunk and waiting for our bus. At around 2 AM 10:12 Pondicherry bus came and we had still hope for our 10:20 bus. It became almost 3 am in the morning and there were few passengers waiting for the same bus.

Today, we called the KSRTC customer care to enquire about the incidents and then we come to know that the bus that we had booked was never started from the source neither the bus number was also generated.

As we had already booked the return ticket and unfortunately we have to cancel it and we are not getting the full amount back.

So, if you please take this issue as a priority and process the full refund initiation, we would be very grateful to you.

Mentioned below is the PNR details for both onward and return journey.

Bangalore to Pondicherry Dated (26th May 2017)- J64497750

Pondicherry to Bangalore Dated (28th May 2017)- J64497751

On Sat, May 27, 2017 at 12:06 PM, SHREYA GOWRI wrote:

Hi,

We four office colleagues booked Rajahamsa Executive for Pondicherry trip for Friday, 26th 2017 the bus was scheduled at 10:20 PM for Pondicherry from St Johns Bus Stop pick up point. We trust KSRTC as its safe for girls and it was nearest pickup point as we stay near BTM.

We reached the pickup point at 9:30 PM. It was raining very heavily we were waiting and checking for our bus under Petrol bunk. We had hope the bus will come just delay due to rains and patiently waited and checked every KSRTC bus passing. At 1:30AM Rajahamsa for 9:20 pm reached. We had hope and we were standing under petrol bunk and waiting for our bus. At around 2 AM 10:12 Pondicherry bus came and we had still hope for our 10:20 bus. It became almost 3 am in the morning and there were few passengers waiting for the same bus.

Today, we called the KSRTC customer care to enquire about the incidents and then we come to know that the bus that we had booked was never started from the source neither the bus number was also generated.

As we had already booked the return ticket and unfortunately we have to cancel it and we are not getting the full amount back.

So, if you please take this issue as a priority and process the full refund initiation, we would be very grateful to you.

Mentioned below is the PNR details for both onward and return journey.

Bangalore to Pondicherry Dated (26th May 2017)- J64497750

Pondicherry to Bangalore Dated (28th May 2017)- J64497751

Didin't get money back.

We were traveling in Innova near Banashankari bus stand in Bangalore around 7PM today, we were hit by a rash driving KSRTC bus KA-42-F-315.
It was traffic filled road impact was so high as vehicle got dragged 2-3 meters, headlight broken, side bumper got crushed inside.
Driver was not even bothered to stop and check what happened. There was 5 months old baby onboard.

If this type of worst driving on city limits is really annoying and drivers are so relaxed as propel can't do any thing because of system glitches.

Today 18th Jan 2017 I am travelling from Salem to Bangalore . I got into a ksrtc a/c bus n got last seat but it's not in the condition that any passenger can travel on it . I complained to conductor about it and asked for refunding the money back but he's not willing to give it back so pls take a step for this kind of services and well maintain the buses because you are charging equally to private buses . bus no is KA40F0382
My name ajay

I had booked a seat in Airavat Club Class to travel to Shivamogga from Bangalore vide PNR Number J55514749 for journey on 22/01/2016 vide trip code 2347BNGSMG online but for that trip normal Airavat without club class was arranged for no reason and I was asked to claim the excess charged as refund and I was charged Rs.562/-. Online booking Ref. No. OB18779752. My claim is not just the excess charge but also penalty of Rs.150/- in addition to the difference amount for the cheat by the KSRTC. This shall be attended to at the earliest.

SIR, I HAD RESERVED FOR 3 SEATS ON 24/04/2014 THROUGH ONLINE RESERVATION OF K.S.R.T.C. FOR JOURNEY DATE 26/04/2014 AT 7.30 P.M. RAJAHAMSA BUS FROM HYDERABAD TO SHIMOGA. ACCORDINGLY I HAD BOARDED AND THE CONDUCTOR HAD NOT ALLOWED ME TO GET INTO THE BUS THROWING MY LUGGAGE AND ALSO BEHAVED RUDELY BECAUSE PHOTO IN THE IDENTITY PROOF OF PAN CARD IS NOT CLEARLY VISIBLE. AFTER SOME TIME CONDUCTOR ALLOWED MY CHILDREN AND MYSELF TO TRAVEL BUT I HAD TO TAKE NEW TICKET BY THAT TIME IT WAS VERY DIFFICULT FOR ME TO PURCHASE TICKET BECAUSE OF LESSER AMOUNT WHICH I HAD AND I HAD NO OTHER OPTION TO TRAVEL WHICH IS COMPULSORILY TAKE SCHOOL ADMISSION AT SHIMOGA. THEN I BORROWED SOME AMOUNT FROM THE CO-PASSENGERS AND TRAVELLED. SO I REQUEST YOUR GOODSELVES TO REIMBURSE THE AMOUNT WHICH I HAD PAID TWICE IMMEDIATELY TO MY ACCOUNT AT STATE BANK OF MYSORE [protected]. THE BUS NUMBER WHICH I HAD TRAVELLED IS KA-19/ F-3173 AND THE NAME OF THE DRIVER IS MR. VISWANATH AND CONDUCTOR IS MR. GANESH. I HEREWITH ENCLOSING THE PHOTOCOPY OF THE PAN CARD, ONLINE TICKET AND K.S.R.T.C. TICKET.

Hi,
I have booked tickets twice on 28th March both of them was not confirmed, howewer money was deducted .
I called them, mailed them and still it is not refunded.
Pls help.

I have attached the mail for ref.

Regards
Santosh

Dear sir,
i happened to have booked a ticket from Chennai to Bangalore on 6/3/2014 for a multi axil bus of KSRTC through online as a guest, when i finished transfering the sum of rs 779 through my debit card there was a server error on their site but the amount was debited from my account. Where i never received a ticket. It was for the bus that starts at 22.28 on 9/03/14 multi axil. Please i would request you to take look into this complaint and do the need full

Thanking you
Ratish

I have canceled my reservation in KSRTC on 11.02.2013, but still I have not received any refund from them. Please suggest what can be done in this issue.
Also find the attached cancellation status which can be seen on the KSRTC webnsite.

Please HELP.

on 21.9.2011, I S.S.Bharath, Advocate High Court of Karnataka was about to leave from Hassan to Kukke subramanya and i Along with my aged parents and with my sister was waiting for a bus to the said place at about 3.05 pm in new Bus stand Hassan, and at about 3.10 pm one Volvo Airavat bus has come to the said Bus Stand from Bangalore and it was about to leave to Mangalore and it was not completely filled and i mean to say is, many seats were vacant at that time and i went forward to enquire about the fare and seat arrangements in that bus and i requested the conducter to say about the fare till Gundya and he did not replied me and he made me to wait for 2 to 3 minutes to have answer and when he told the fare also he was very arrogant and he was behaving like he will take us to his own bus and he was acting like he is the owner of the bus and after about 1 minute i stepped inside the bus and saw that there were only 3 seats vacant and we were 4 members and we decided to not to go by the said bus and we were standing outside and then the driver of the said bus has enquiered the conductor of the bus that whether we will step in to that bus or not? suddenly the conductor of that bus said like as follows, , , , , , these faces are not seems to be coming by this bus and they are here only to enquire and they does not have capacity to travell by this type of bus( kannda version as he said can be seen in the next bracket)(ee mukhagalu ee bus li prayana mado yogyate padedilla mattu ivaru bari vichariso mukhagalu) after this we all felt very bad and it was for our shock and strange that my father and me and my sister and my mother everybody felt very bad and it was not tollerable and we did not opened our mouth and the people who stood arround us were laughed at us after hearing the words spoken by the conductor and we all were really insulted by the conductor, Hence this complaint and

For the reasons stated above i request your goodself to take necessary action as per Law againt the Conductor and to instruct the said conductor and other conductors not to repeat the said type of attitude towards the respected citizens of the state

To whosoever it may concern,
I today i.e 5 august 2011 boarded a bus ( no 271 A ) at 1 pm at B.E.L Circle stop for Malleshwaram Circle. I was asked Rs 11 for fare for which I gave Rs 20. The conductor instead of returning the change asked me Re1 which was not available to me then. Failing to give him Re 1 the person threathened me to throw me out of the bus if I failed to do it, All i want to know that whether is this the way you deal with customers or is that in their rule book to meet people with this behaviour. The bus registration no was KA 01 2100. I WAS TOLD THAT EVEN AFTER COMPLAINING NOBODY WILL MOVE THEIR ### BY THE DEPUTED PERSON (CONDUCTOR). INSPITE of his advice I STILL EXPECT THE CONCERNED AUTHORITY TO LOOK INTO THE MATTER AS THIS IS SERIOUSLY A CRIMINAL ACT OF A PULIC SERVANT. My ticket no was B39 364759 (for rs 7) & J11 032157. i DEMAND A APOLOGY FROM THE PERSON CONCERNED.

I am Kumaran Thayumanavan, working in a reputed institute in sathyamangalam and my native place is in Madurai. From November 2010 onwards, I am travelling in KSRTC RAJAHAMSA EXECUTIVE (Mysore to Madurai) frequently from Madurai to Sathyamangalam and vice versa (Kindly refer my booking history). I used to book ticket through online and rarely from KSRTC agents in madurai as well as in sathyamangalam. I haven’t faced any problem so for. But now there is a problem.

I reserved tickets through online from sathyamangalam to madurai on [protected] and [protected]. The scheduled departure time was 1.00 am. (Plz find the details below). Bus didn’t come in SPS petrol bunk (stopping point) on [protected] and also on 30–7–2011.

On [protected] i am waiting in SPS petrol bunk from 12.30 AM to 3.00 AM but the bus didn’t come there. I haven’t reported this issue. I find alternate ways to reach madurai.

On [protected] I reserved another ticket through online from sathyamangalam to madurai but this time also bus didn’t come. This time i spent around 2 hrs sps petrol bunk form 12.00 am to 2.00 am. I contacted all the customer care number specified in the ticket. (plz refer the ticket) but there is no response. Then I returned back to home in sathyamangalam.

This is a second incident in a month and I personally feel that the driver or conductor not following the standards.

So, I request u to take necessary action and kindly ensure that bus will stop as per the schedule time in sps petrol bank in future and kindly refund my amount (Rs 183+Rs 183) Rs. 366 for 13th and [protected]. On 13th july 2011 i came before 30 min of the scheduled time of 1.00 am and I spent around 3 hr in the bus stop and on 30th July 2011 I came 1 hour before the scheduled time. It was a service error. So kindly take action regarding the same.

Note: sir, there is a possibility of misusing my tickets by both the conductor and driver. So kindly take action regarding the same. I need explanation regarding the same.

The details of the tickets o13-7-2011 and [protected] are as follows.

PNR No.:
J24628284
Trip Code :
2101MYSMRI
Date Of Journey:
30/07/2011
Class of Service :
RAJAHAMSA EXECUTIVE
Passenger Start Point :
SATHYAMANGALAM
Passenger End Point :
MATTUTHAVANI B.S
Service Start Place :
MYSORE
Service Start Point :
MYSORE BUS STAND
Service End Place :
MADURAI
Service End Point :
MATTUTHAVANI B.S
No. of Seats :
1 (Adults=1 ; Children=0 )
Seat No/s :
20
Enroute Refreshment Stops:
Passenger Information
Name:
KUMARAN THAYUMANAVAN
Age:
28
Adult/Child:
Adult
Gender:
Male
ID Card Type:
PanCard
Fare Details
Basic Fare:
Rs. 155.00
Reservation Fee :
Rs. 5.00
Insurance Fee :
Rs. 3.00
Bridge Fee :
Rs. 0.00
Toll Fee :
Rs. 0.00
UserFee :
Rs. 5.00
Entry Fee :
Rs. 0.00
Other Levies :
Rs. 0.00
Infrastructure Fee :
Rs. 10.00
Service Fee
Rs. 5.00
Concessions :
Rs. 0.00
Discounts :
Rs. 0.00
Total Fare :
Rs. 183.00

PNR No.:
J24491361
Trip Code :
2101MYSMRI
Date Of Journey:
13/07/2011
Class of Service :
RAJAHAMSA EXECUTIVE
Passenger Start Point :
SATHYAMANGALAM
Passenger End Point :
MATTUTHAVANI B.S
Service Start Place :
MYSORE
Service Start Point :
MYSORE BUS STAND
Service End Place :
MADURAI
Service End Point :
MATTUTHAVANI B.S
No. of Seats :
1 (Adults=1 ; Children=0 )
Seat No/s :
21
Enroute Refreshment Stops:
Passenger Information
Name:
KUMARAN THAYUMANAVAN
Age:
28
Adult/Child:
Adult
Gender:
Male
ID Card Type:
PanCard
Fare Details
Basic Fare:
Rs. 155.00
Reservation Fee :
Rs. 5.00
Insurance Fee :
Rs. 3.00
Bridge Fee :
Rs. 0.00
Toll Fee :
Rs. 0.00
UserFee :
Rs. 5.00
Entry Fee :
Rs. 0.00
Other Levies :
Rs. 0.00
Infrastructure Fee :
Rs. 10.00
Service Fee
Rs. 5.00
Concessions :
Rs. 0.00
Discounts :
Rs. 0.00
Total Fare :
Rs. 183.00

Sir, kindly take action and refund my amout as early as possible

I had booked a ticket for my mother in KSRTC - Rajahamsa Executive bus (Trip Code 2144BNGJMK) for 31st July, 2011 and specified pick up point as Navarang Park. However when the bus came and I was holding the bag and ticket and was waiting it to stop, the bus didn't stop at all at Navarang and nobody responded to the number mentioned in the ticket - [protected]. I then enquired at KSRTC ticket counter, Navarang and when that guy called, the conductor told the bus was just after Navarang signal and waiting. I, for the safer side, took the car and the bus was waiting after 3km from the pick up point! Luckily I had car so I could drop. If any lady is alone how she can go? City buses don't ply there and it is not safe to take auto at 10 30 PM. The conductor is highly irresponsible and he didn't even apologize for not stopping. Now it also loss for the KSRTC because now I don't feel like traveling in it. I am a regular commuter from last 5 years. Please ensure such incidents do not repeat in future and KSRTC has to apologize for the same. PNR No was J24794595

On 01/06/2011, 4 of my KSRTC transaction got failed. Following are the OB Ref no:
This is for sector Coimbatore - Bangalore.
OB3873542 Rs. 308
OB3873685 Rs. 308
OB3873775 Rs. 308
OB3873882 Rs. 308
I have received refund for 2 of these. kindly look into the rest failed transaction.

On 22/06/11,
Another transaction got failed for sector Bangalore-Agumbe for RS. 1227 which also has not been refunded.
OB3990890

On 23/06/11,
Another Bangalore to Agumbe booking got failed for Rs. 409. I haven't received the refund for that too.
OB3996417
OB3996477

Kindly process the pending refunds please.

KSRTC (Karnataka State Road Transport Corporation) is generally known for prompt service and the quality of their buses. But unfortunately, I boarded a Volvo bus on 23rd June 2011 which was terrible (from Bangalore to Bellary). Other than "Volvo" written on its back, nothing about the bus was Volvo. The Volvo and Mercedes Benz buses which ply on other routes like Bangalore-Mumbai and Bangalore-Chennai are very good, but on the contrary, buses to Bellary are not well maintained. But the fare is equally proportional.

So, how good is this? We pay a premium (Rs. 502 for just 313 Km distance) for the so called luxury service but end up being disappointed always. KSRTC needs to act swiftly on this.

Regards,
Raghuram Marur
PNR#J24205120

sir,
This is sivasankari from madurai.I have made e-mail booking on may 6th 2011, for may 7th Rajahamsa executive, bus timing 21.45 from madurai to bangalore through my VISA Debit card (HDFC) Card no:[protected], account no: [protected]. but unfortunately my booking got failed and my amount of RS.1376 got debited from my account. Kindly refund my amount that has been debited from my account as early as possible.
Thanking you,

Withregards,
Sivasankari.
+91-[protected]

I T.S. SIVASANKAR booked a ticket in KSRTC – Rajahamsa class service From Bengaluru to Madurai on date of journey 16th November 2010 (the ticked was booked on 26th October 2010 thru' approved booking counter).

I was allotted seat no.s 23, 24 and 25 for my family (2 adults and 1 child). And I received confirmation – sms too for the same.

On the day of Journey, I was surprised to see that our seats were occupied with somebody and they showed their respective tickets. I was told that some technical error happened and my ' Reserved – ticket' was Invalid since the PNR was not appeared in that Trip sheet.

We were detained from the bus and none was there (Shanti nagar Bus station) to address our query.
The 'so called' in charge Mr. Sheriff (not sure about the name) 'advised' us to travel in a Volvo a/c bus by paying the difference amount or Cancel and Claim for refund money.

That too he was not assured us whether we might get seat or not in that bus. We as a family had to reach the destination next morning for the auspicious occasion of our family. We agreed for the difference amount paying -negotiation. (what else we could do in that drenching rain with a family, Sir ?)

We got seats in 10.45 p.m Volvo a/c bus to Madurai, Of course we paid the difference, addition amount of Rs. 860/-

My queries as follows,
1.Why did my advanced booking 'Reserved Ticket' was deny to travel ?
2.What was the reason and who is the responsible behind it ?
3.Whom to approach in such circumstances ?
4.Why I was asked to pay the difference /addition money to travel in Volvo a/c bus since the mistake was not mine.
5.There was No half (child) ticket in Volvo a/c bus it seems. The conductor collected 3 adult -full ticket money.
6.If we were not got seats in that Volvo a/c bus, what could had been done for our journey ?

Above all we failed to reach destination on time and obviously we missed such important family occasion. The depression and stress what we had on that rainy night, Could anything compensate ?

PNR Mo.J19896487
Date of Journey:05/11/2010
Ticket Booked in the Name of : Krishna Patole
No of Seats :02(Adults)
Seat No/s:37, 38
User ID : kkpatole
ID Card Type :Driving Licence
Ticket Booked for Journey from POONA (Pune) to BANGALORE
Bus Type : AIRAVAT(VOLVO A C)
My E Mail ID : [protected]@gmail.com
(Please Cancel Ticket and request for refund of the Money)

Dear Sir, (To whoever it concerns)

This is an unexpected incident that happened to me while travelling from Bangalore to Hyderabad on July-4-2010.
Bus Timing: Departure: 8:40 P.M. - Arrival time: 8:00 A.M (next day)
Bus Number: KA-40 F - 352. (RAJA HAMSA)
Bus Seat Number:32
I reached Bangalore Majestic Bus-stand at 8:38 pm as there was heavy traffic on the way towards majestic bus stand. I stood in front of the bus and started waiting for the conductor. I gave the ticket to the conductor as my ticket was already booked in advance, he said me that he will mark the ticket and will give me back. I requested him to give back the ticket saying him that you can collect the same from me after I am seated in the bus. He said he will mark and give me back and went inside the bus to mark it. I was waiting at the same point .i.e outside (front of the bus) where I gave him(conductor) the ticket so that conductor could return back the ticket in the same point of place. After a while, I saw the driver and told him that conductor has took the ticket from me. he told me that conductor is inside the bus and asked me to collect the ticket from him. I went inside the bus to get the ticket and demanded my ticket back from the conductor. To my surprise conductor is telling me that he has gave my ticket back but he has not given the ticket back at all. I am very sure he has not given me the ticket. he humiliated me a lot in front of other passengers. That was not enough from him, I repeatedly asked him that you have not given me the ticket but still both driver and conductor started fighting with me. They said they cannot allow me to go in the bus without ticket. Conductor agreed that he has taken ticket from me. but he said that he cannot allow me to go in the bus without ticket. He took me to senior inspector I explained all the things to Senior inspector about it but for my fate Even he said the same that they cannot allow me to go in the bus without showing ticket. Could anybody explain me how will show the ticket which is not given back to me?. I told the Senior Inspector to check the name of the passenger in the trip sheet and match it with my ID card (PAN Card). But he was not convinced at any point.

I am working professional, I have a very important meeting to attend next day in the office. I cannot afford to miss this bus as all others bus are
full and there was a strike next day. I was forced to pay the ticket for the paid ticket for the same seat once again. JUST REQUESTING THE AUTHORITIES TO TAKE ACTION AGAINST SUCH CARELESS CONDUCTORS. Requesting all my Friends to be cautious while traveling in the KSRTC bus as you could face the same problem like me.

subject-- Misbehaving of volvo airavat bus driver with passenger

we traveled from tirupati to bangalore on date 28/5/2010 by bus no KA-01F8036, BUS NAME - AIRAVAT (VOLVO A/C), TICKET NO [protected] PNR NO. J18040713, BUST START TIME FROM TIRUPATI 22.15 during traveling IN NIGHT TIME bus tyre get punctured in between traveling, after that bus driver was started misbehaving with passenger and loudly giving instruction to vacate bus and go by normal crowed bus
1. KSRTC did not provide good alternative of safe and comfort traveling in case of break down of travelling vehecle, especially when the people travels with family and childrens in night time
THEIR STAFF 'S ( BUS DRIVER & CONDUCTOR) BEHAVIOR WITH PASSENGER IS VERY ROUGH WHEN PASSENGER ASK QUESTION HOW TO TRAVEL BALANCE DISTANCE WITH FAMILY IN NIGHT TIME IN CROWED BUS THEY STARTED TO USE VULGER WORDS WITH TELLING THEY DONOT KNOW HOW YOU GO
DRIVER'S NAME came to know from some passenger Mr. Govind Raju --he is very blunt and irriteted man, his behave with passenger was very bad, even they are not ready to liseten our words.
2 Mr. Govind raju told, you can complain to any body he is least bother
i tried to contact PRO of KSRTC BANGALORE OVER PHONE BUT NO BODY PICKED THE PHONE

3.