Karnataka State Road Transport Corporation [KSRTC]
Reviews and Complaints

Money not Refund
I tried to book a e-ticket on 03-06-2011from RAICHUR to DAVANAGERE thro' KSRTC's website using mySBI Internet banking facility.

The amount Rs.760was deducted, from the SBI account, but the ticket couldnot be booked and the "transaction Failed" message was displayed.Even...TICKET NO: ot56241575394

you can cancel the ticket by going to any ticket reservation counter in ksrtc bus stations.

visit ksrtcblog.com for more details.

I booked a ticket from Bangalore to calicut 7/1/2016...they deducted the amount from my account n well I didn't note down the pnr no n I didn't got any confirmation message it now n my mail id is alameenmkm@gmail.com please solve this problem soon as possible

Oct 18th 2013 children aged 14yrs and 10yrs were travelling from b"more to m"more with an e-ticket ...they did not have Id proof except school Id which they had not taken along with them but we sent the school Id image on the phone which they didn't accept...my question is when kids are travelling...why is it so strict? And we had to pay a fine of 1200...we also told them we will show the Id proof when we reach the destination...but they did not accept it...please see to it that the money could be refunded...we always travel in ksrtc and we never had a problem like, this before...PNR no: J38891781...trip code: 1004BNGMNG

Dear Sir, my email ID BASAVA4567@GMAIL.COM, cannot open in ur KSRTC Login please help me, my password is Qse4Fgxv

i booked a online ticket from Coimbatore to Bangalore for 24/8/2012 PNR number J31836500
i got a call from a ksrtc online service and said that the bus is brake down and they have told me that i will get full
amount on cancellation.

i book one ticket from Bangalore to Goa ob no. is OB5689864 date 14.03.2012
amount is deducted from my account but i didnt get the confermation of ticket
the amount is rs.575 .
please refund it
junaid jang ...

KSRTC is really messing up. I booked a ticket in March to Hyderabad and on date of journey, I could not take the print out of the ticket as the server was down that day. When I reached the bus stop, the conductor asked me to pay again for the same ticket and claim the refund for what I paid on net. But it did not work as the ticket details were removed from the profile and was not able to cancel it. I wrote to the customer care and till now there is no response. Real pathetic service. Hope someone hears these complaints and take action. I stopped travelling by KSRTC after that. I either travel by APSRTC or by Train.

Recently I have booked the ticket from hyd - bangalore through kstrc online bookings. But ticket was not booked and amount was debited from my credit card account. Kindly help me in this regard, to whom we should approach.

You can try calling this phone number, I just called and there was some response [protected].

did anyone here got the refund

Dear sir/madem,

I have booked one ticket from BELLARY to BANGALORE for return ticket on [protected] from state bank of india saving accounts, But in my account amout is debited 664.00rs but i am not received booked ticket automatically it's the website is closed.I checked in ksrtc ticket booked history in that it will showing failed ticket booked.Pls check this issue & credit in my account 664.00rs what amount will debited in SBI account or pls book a ticket from BELLARY to BANGALORE for return ticket on [protected] .In that time i am not able to seen PNR number also kindly resolve this issue ASAP.

Ticket booked history below.

Passenger Information

Ticked booked name:- Sanjay kumar wadappi
ID proof :- PAN card ( BCBPS0029k)
State bank reference no:- OB1948225IG18812120
STATE BANK OF INDIA
Account no:-[protected]
OB1948225IG18812120 TRANSFER TO [protected] CAO- FA- KSRTC E - T
Ticket Booked Date:- [protected]
Ticket from:-- BELLARY to BANGALORE
CLASS of service :- RAJAHAMSA EXECUTIVE
Time from bellary:-9.35pm

Pls check ASAP.

Regards,
Sanjay kumar wadappi
Mob:-[protected]

Hi,

I tried to book 1 ticket in KSRTC on 29.01.10. But it got failed and
amount has been debited from my account. Pls check to it and refund it
soon.
Provide the details below.

Details:
OB reference No : OB1801870
Transaction date: 29.01.10
Login Id: jithincochin

attaching the bank statement also

DO the needful to get back the money back

Hello Sir/Mam,

Two way jouney e-ticket reservation was bokked through credit card and was cancelled on 2/01/2010 with onnward trip on 2/01/2010 and return trip on 8/01/2010(mangalore to bangalore). After cancellation even after 7 working days no money has been refunded back to the credit card. Kindly look into the below information provided for the same and refund as quickly as possible.

USER ID : go-shetsanj
OB reference no. of the transaction : OB1720267
Onward trip PNR : J16066655
Return trip PNR : J16066654

[In respect of refunds due to cancellation of service by KSRTC, passenger is required to send e-mail to awatar@ksrtc.org mentioning USERID of the passenger, OB reference no. of the transaction and PNR No. of the ticket. Officials at Traffic-AWATAR Administration will verify the details and recommend refund of fare to Accounts Department, who in turn will refund the amount to the concerned Credit card/Internet banking account.]

Thanks & Rgds,
Sanjith R Shetty
email id : sanju.shetty99@gmail.com

sir iam ravindra sir iam booking in ticket for shimoga to hyd at 29/12/2009 but that bus is canclled iam booking in my ticket in my debit card.plz return my money include in my card...my ticket pnr:j16005126

Did you recieve your amount back or did you get any reply.

Please reply.

I had booked a ticket on 11 04 2016, online in airavat club class, from VIJAYAWADA TO BANGALORE on 12 04 2016, PNR NO: J56948044, SERVICE NO: 2030VJWBNG, the ticket got booked and later cancelled by KSRTC, please make the refund to my canara bank account. s/b a/c : [protected].

Thanking you,
with best regards,
K N SHREEDHARA

I Diana Murphy am asking for my full refund that OTL scoresense has been taking out of my Discover Card from all the way back from July-Aug of 2015. I never requested this transaction to be approved by anyone. The amount taking out each time was $39.95 A total of $359.55. If you would like anymore information please fell free to call me. [protected].

Refund requested

dear sir
my self rajashekar valluru had booked a ticket to vijayawada on 13/09/2014 and other ticket to madurai both are from bangalore, but due to server problems it has not delivered the ticket, but the amount has been detected from the account of my debit and cerdit cards i would request you to solve this problem and refund the amount in the said mentioned days
reference numbers of the ticket are
Ob [protected] ticket from Bangalore to Vijayawada
Ob [protected] ticket from bangalore to madurai

KSRTC customer care numbers
pondicherry [protected], [protected] new bus stand

I booked bus tickets to udupi from bangalore on 07 Aug in KSRTC through online booking with my ICICI Debit card and When I checked my ICICI account, I could see the amount being debited twice...

Kindly anyone help me out as how you got this issued resolved!

Ameetha

I have booked a ticket from shahapur to davangere but unfortunately only amount is deducted but ticket is not reserved, and the amount which i spent on it is Rs.2078

I too had bitter experiece with ksrtc. I was booking ticket from bangalore to hyderabd through online. Ticket did not get reserved but amount was deducted from my account. after that I sent mail to refund my amount but no response from the authority. again after 2 week later I sent another email but no response.

This is the worest transportation which is dealing with public. As a trnsport it should
be comittement. I have cancelled my tickted on Dt.19.03.2012 from gnagaathi to bangaloere which is refund amount rs.312.00 till date not credited to my account
and no response for my mail.It is a small amount but impact on public is more about
KSRTC

Muralikrishna.B
Gangavathi

I have canceled my ticket booked in KSRTC on Nov 2, 2011. But i doesn't get any refund from their side. i called all the numbers posted in their website but nothing works. if u have any solution mail me @ jameelopix@gmail.com

I went from kozhikode to banglore in rajahamsa executive bus and let me mention you both the conducter and the driver were very harsh in their behavior . in an instance were my bag was too large to carry with me i got down to ask the conducter if i could place the bag on the back storage space for the bus . he just screemed at me .
Thank god my uncle just saved me from the situvation .
He just was yelling at me for no reason.
It was one of the worst journey of my life .

Rajahamsa! again a by-product of our Govt employees LOL. Th emost inefficient incompitent lazy waste ppl on this planet are our Govt employees (State Govt, central Govt all r same). LOL. When they cant maintain Air-India flights in good condition how can we expect them to maintain happy journey in road transport ! Best option: Go for VRL or nay other private transport. Their hospitality is impressive. :)

THis is true. On my previous Journey from bangalore to thrissur, I had faced bed bug bites

I am very disppointed to inform that almost all buses plying to and from Mangalore to Bangalore and Goa have bed bugs. The journey is becoming nightmarish. I am witness to children crying through out the journey. Of late, the Airawat buses have
also been infested with bugs.

Will the GM (Traffic) look into this menace which is assuming serious proportion? Is KSRTC is incurring any expenditure for eradicating the menace? Is the fund appropriately used? I would like to have feed back from the appropriate authorities.

I intend to go for a Public Interest Litigation shortly.

Thanking you

I want to know how to reserve rajahamsa for go to ernakulam from bangalore online registration, please give the details description of booking reservation

Its given in the site that 25% of basic fare is charged on cancellation till before 2hours of departure. My ticket basic fare was 582 and total amount was 636. The amount refunded is 464, which is more than 25%.

I totally disagree with Praveen. I am a regular Airavat passenger. Till now I have not faced any issues with the reservation system nor with the bus employees.

The order given to the conductors regarding the online ticket is to cross check the id card number written on the e-ticket with the id card, which simply validates the ticket.

Now, as the ticket produced by Praveen didn't have the id card number, the conductor rejected the ticket, as there is no proof that the print out is a valid reservation. If some one comes for inspection, the conductor may loose his job as well. For Praveen, its just a matter of Rs. 300-600, but for the conductor, its his life. He did'nt want to risk his life, its as simple as that!

People, think of others as well, not only about you, your money, your time.

I guess the problem is not with the corporation but the people employed there...This week i was travelling to palghat by KSRTC Airavat...I booked a ticket online and the Selected the DL as my id proof. The DL number was not mandatory in the system and i did not put the number...When i tried to board the bus...this ign0rant conductor who didnt understand what the mandatory fields did not accept my ticket stating he needed the DL number on it...First i tried arguining which made this guy even more stubborn...then had to give up and ask sorry for no mistake of myne...for which the conductory asked to write the DL number on it using my pen(very good way of preventing fraud, thats what he things)...once i wrote it he didnt even bother to check the number and asked me to get in...i guess he was trying to make money on the extra seat or trying to sleep...thats how the attitude of these conductors are who think they are the rulers...and dont understand public is paying their salaries

In Bangalore most of the bus conductors are cheating the passengers whoever travelling in buses.One day I was travelling from Town hall to Indian Express, the ticket cost is 12 rupees and i was giving the money but the conductor is giving back 2 Rupees to me and he is not giving the ticket but he has taken 10 Rupees from me. Is the government is not providing proper salary to them or why are they taking money from passengers?Why government didn't taking proper action after looking all the comments? .I asked him three times give me the ticket because of that he is going and standing backside.Then today I travelled from Nagarbhavi circle upto next stop the conductor didn't come front but in next stop checker came inside and he asked me the ticket but I have 100 rupees in my hand .He asked the conductor but he is very silent.So checker is asking me to pay the fine and I paid fine.Due to conductors, passengers are affecting more.I am requesting the Karnataka Government to take some necessary action for this.

I daily travels in a bus from Channarayapatna to Hirisave.Iam an working women. the bus no KA 40 F270 Conductor is very rash that too with monthly pass holders . If we came to climb that bus suddenly he gives start message to driver .It is not of one time really iam very fedup of his behaviour .This bus name is Chikkamagaloor bangalore bus .This bus belongs to Bangalore central division.That condutor is totally dark in colour & he puts Kumkum(Bindi).

allrady computer net

my education is puc12.year 63% give mi the jobs

Yes. most conductors in BMTC buses are cheating. Either they dont give the change back or they get the money and wont give the ticket. Sometimes they take in 3/4 the cost of tickets and wont give the ticket, if asked they just stare.

I need to travel from sarjapur signal to ITPL. I normally get into bus from sarjapur signal Stop. Today, 09 Aug 2010 morning, 9.00 AM, i was waiting there for more than 10 min for bus. One 500K bus came and, he did not stop at the same stop...
He stopped at the starting place of the flyover... Driver showed action to the people standing over there that, he will stop bit front...
Me and one more guy ran towards the bus..
He reached bit front of me, and got into bus. By the time, i reach near the bus, he left the bus. As i am a lady, i cannot run with that speed and energy... I felt very bad when the diver did this. Conductor, who was standing near the door, told the driver to stop, ..But, he did not.

This is really unfair. One more 500c was also coming. These two buses were in race.
See, .. if those people do like this, People like us are suffering. I missed tht 500c bus also, as it was just behind this bus.
Bus number is KA - 01 2015.
Please behave properly to the people. We are also human being.
As we are in road, and he sitting over driver seat, .. dont think that, he is top of everything.
Please behave properly to the normal people.

Hi,

i wanted to cancel my tickets from chennai to bangalore . i am not able to go to bus stop and do that . i booked tickes through e-ticket bookings . i tried to cancel but am not able to cancel the tickets . when i try to go and login it is giving the server is busy and not available ...i may loose money . this is not the correct process . the server should be maintained correctly...

Hi yesterday on 21/09/2011 my hunty travel from naidulayout to kammakandiga. on that time a small accident her ear was cutter and lot of blood was soaring. but the driver and conductor was not do the first aid, all the passengers was tolled to stop the bus and do the first aid immediately but they con't do bus was not stopped. the driver and conductors are irresponsible persons. we request you to please take the necessary action to the driver and conductor. this is my humble request. THE BUS NO. KA40 F511

I have lost 730 Rs for my booking too. Following up continously with no luck :( - Pramod

I too had a similar experience in Dec 2010. e-mails to onlinerefund@ksrtc.org yielded no result. there was no-one to pick phone at the 080-[protected] number. Once I got through and then was put on hold for eternity. I have now disputed the transaction with my bank. If nothing moves in the next 10 days, I am moving consumer court against them charging them for deficiency of service and financial fraud.

i think these people are not less than any cheats, i faced a similar problem too. there was 16 available & when i booked & made the payment thru my card, after which i get a msg which says the seat that i booked is already taken by somebody & contact helpdesk for refund. Absolute crap happening with ksrtc. The best thing one can do is contact your bank and let them know about the situation and insist on a dispute on the charges. And hopefull the bank will take care of it as i did mine. Never ever go online to book tkts, especially with ksrtc. Horrible experience.

I too lost 1662 Rs :( .Booked ticket for Banglore to Trivandrum.Booking History shows only the correct transaction.Whom should i contact?Please help

I have had a similar experience. I was trying to book a return ticket from madurai to bangalore and the transaction was completed. The amount is debited from my credit card and accounts to 1506/-. But in the booking history only onward journey ticket is visible. I have the KSRTC reference number for both transactions. Kindly let me know whom I need to contact regarding the same.

I had booked 2 seats for 11/11/2007 from the Online reservation centre, Cannanore. Bus start point is from Cannanore KSRTC Stand and End point Mysore bus stand. Pickup point time at Cannanore was 14.50 hours. We reached at stand at 14.25 hours. Then the in charge of the Resrvation Centre directed me to go to Iritty. There the bus will wait till 16.15 hours. This change was happened due to some mechanical defect of the bus. From where will I get the charges to go to Iritty? It will get from the conductor,he replied. But the conductor refused to refund the charges. If this is their attitude we can expect from them one day a direction " Today the bus trip cancelled. So everyone can go to Mysore bus stand at your own expense. " Most of the travelers are passive. They are not ready to take risk to oppose. It is the manure for the KSRTC. Everyone should approach the Consumer court for the excess paid + for a compensation amount . Only Rs.100/- and paper work is the expenses. An Advocate's service is not necessary. To day I will give a notice all the opposition party's including the bus conductor KA 09 F 2968 through KSRTC and to the booking in charge. ( My ticket No: 5521169 PNR: Z92917799 dated 10/11/2007.)

When you make a transaction using a credit card it is the safest way that NO ONE can cheat you. As a Customer you have a mechanism to dispute the transaction. When a dispute arises on a transaction the Bank/Issuer of the Card will contact the merchant asking them for the receipt of the transaction which obviously in your case KSRTC will not be able to provide and hence you will be credited the money. Where the transaction is in dispute you do not have give the interest on those transaction amount till it is solved either ways and if it is against you only then you pay interest. GLTA...

i too had the same problem in bookings and lost more than Rs. 1400 in two attempts. no response from the email id given in their website. my credit card bank is asking me to send s fax with all details to dispute the transactions. will inform here if i get any success from my bank's side

Dear Friends

i also had the same experience of money debited from my account. So please do the same to get back your money.

Call : [protected] ext: 283
Contact Person: Rizwan

Give him the Ref No and he will be able to help you.

Dear Team,

I booked the below tickets online through http://ksrtc.in/ and got the failure message where as the transaction of Rs.3588 got debited

from my friends ICICI credit card (Archana Sharma).We called 080-[protected] - 283. number, given on site but got the response as wrong number.

The transaction number of ICICI credit card transaction is : [protected].

*******************
The contact numbers shared on internet are not responding.Mail ot failed for 5 times (on all the available mail-id's) and all the phone numbers are invalid.
*****************

Karnataka State Road Transport Corporation
Reservation Counter
Advance Reservation Counter
Chennai
Chennai 044-[protected]

gmtraffic@ksrtc.org

onlinerefund@ksrtc.org,

Regards
Maninder
user id:manikaur

Me too facing the same issue.
Charged for a failed transaction..for a ticket from Bangalore to Dharwad.

I have already sent the mail to 'awatar@ksrtc.org', and no response till date.

Do Kindly tell me the as to where i should send a request for my refund?

Looking at the above posts from different users,
I strongly urge to deal with these kind of matters in a stern manner.

Even i was chharged for a failed transaction..for a ticket from manipal to bangalore.
it was charged 2 times..one for the actual transaction & another for failed transaction.i remember that there site has a email id were we need to send a mail for refunds, but now i cannot open the genral info & other section in the website.

kindly tell me the email id where i should send a request for my refund.