Kate Spade
Reviews and Complaints

I bought my knapsack from winners in ontario and when I went to use it the snap broke off the bag. Called and was told to take it to a store, so we did that wasted my time took it to vaugham mills store... Only to be told that they can't help me... Then I called and was told that they could not fix or replace my bag because winners is not one of there dealers...! Wow so how come I see your brand in winners all the time. I and so upset of this non service to at least fix my bag... I am not even looking to get it replaced. This is a expensive bag for [censor] service. I will never buy anything from this brand again...

I attached two photos: one showing the bag that I wanted and one showing the bag that I received. I bought it as a Christmas gift to treat myself. I was so excited, waiting to receive my bag. When the delivery arrived I couldn't wait to open the box. However, when I opened the box and saw the bag I was incredibly disappointed and taken back by the sight of the bag. There was a huge contrast between the bag on the website and the bag that I had received. Also, the bag hadn't been packaged properly. For example, the handle was not wrapped to protect it and there was nothing to cover the zips. I have bought from this website before so I was aware of how the bags are usually packaged. This made it clear that it had previously been returned and was not a brand new product. No one pays for an item and expects to receive a returned one. I was unhappy with the product and decided to return the bag on the 23rd of December but haven't yet received a refund. I understand that during the Christmas holidays it can get quite busy but even one bad review can easily ruin your brand image. This is my personal opinion. I hope you can improve your service in the future. I would like to receive my refund as soon as possible. I am looking forward to hearing from you.

I purchased a red bag from them several days ago. A little bit later I realized I didn't need it and decided to return (they return policies allow to do it). I never used this bag, it was packed with all of the tags on it, however, they didn't accept it and quoted their policies I have read before. I said that according to their terms and policies I had a right to give an item back within several days after the purchase. I did. What's the problem? I would understand if it looked bad, used and so on, but mine wasn't even unwrapped.
They asked me to leave the store as they weren't going to accept it anyway. I felt horrible. First, because they didn't honor their own policies. Second because they were rude to me and wanted me to leave, even though I was talking to them in a polite manner.
I will never visit their stores again. Horrible people.

I ordered products off of the Kate spade.com website. I then followed up with customer service three days later as I hadn't been notified of the status. It took a customer service rep at least 10 minutes to find my order and have me verify credentials. Then they tell me my order has not shipped. I request a cancellation. They tell me they can try but not guarantee it. They also would not put that in a email. So, I copied all of the chat so I had some sort of evidence that I requested a cancellation. I told them why I wanted to cancel and all they could do was apologize and blame it on their sale. Just wrong to take our money and sit on the product.

I ordered two bags on November 24th. They were COLOR: BLACK STYLE #: WKRU4812 and COLOR: OYSTER BLUE STYLE #: WKRU4038-1. They e mailed me today (November 28th) just to say "we are sorry!" that your item (#: WKRU4038-1) was canceled. The reason was not given. Kate Spade should not put this product for sale if they do not have enough items in stock. Kate Spade told customers very clearly IN RED LETTERS "THIS ITEM IS FINAL SALE - NO RETURNS OR EXCHANGES ARE ACCEPTED". I accepted it and ordered it. BUT NOW YOU HAVE CANCELLED OUR ORDERED ITEM WITH NO REASONS GIVEN!
I THINK IT IS EXTREMELY RIDICULOUS. I COULD HAVE BOUGHT ANOTHER BAG IF IT WAS WRITTEN "THE ITEM IS NO LONGER AVAILABLE".
WE WILL NEVER BUY ANYTHING FROM KATE SPADE FROM NOW ON BECAUSE KATE SPADE DOES NOT SEEM TO CARE ABOUT EACH CUSTOMER AND CHANGE THINGS AT ANY TIME THEY WANT!

This dress retails for $449 and this is how I received it. No hanger. Ridiculous packaging. The box is 18x24x13. Dress slid all over the gigantic box and much of the tape was no longer affixed to the box. This company has taken a nose dive! Called customer service. They really didn't care because it "was just the packaging". Who packaged it? This is no longer a "designer" company. I am appalled

I bought toast of the town rose studs that are expensive like hell.
($228 if you're interested).
Almost right after I placed the order I got an email with a confirmation info and one week later they sent me a tracking number. It was the beginning of October. The studs were in stock. But all of a sudden I was warned that my items were on back order. They haven't explained any reason for that. When I asked if they were out of stock, they said no, they were available.
Mystique. Magic.
I asked for a refund, but they refused saying that I have nothing to worry about and that the studs will be shipped soon.
for god's sake, I hear it every time I call. I just want my money, not your service. I don't want to get your emails and calls anymore, I would like to get my refund and never hear from you anymore.
Thanks.

I purchased a Kate Spade shoulder bag almost a year ago at the Charlotte premium outlet mall 1874, and paid $78.59.
It is cream colored, but the back of the bag has since changed to yellow and some dark spots.
I called the store but was literally told I was out of luck.
A refund or exchange would be desirable.
I'm afraid Kate Spade will no longer be on my shopping list.
Thank you.

Recently on a trip with my wife for our anniversary. We went to a Kate Spade outlet mall in the Niagara region of Ontario.We regularly purchase at Kate Spade.I went in to buy her another purse and had the store assistant help me find one. Once we found it I asked her how much it was and she replied $80.00 with the 50% off. I decided to buy it and went to the counter to purchase it.Once at the counter the clerk told me that it was $89.00 plus taxes. I pointed out the lady on the floor that assisted me and we asked her how much it was supposed to be. She again said $80.00.We eventually found out she had made a mistake and I said OK. The problem arose when I tried to use a coupon I had that said an additional 20% off of my total purchase.She would not honor it even though it had no exclusions.It was frustrating to say the least.My wife presently has 4 Kate Spade purses and a lot of other items from there.I purchased the purse today but will not return. Service was not satisfactory

October 2, 2017.
I wanted to buy a pair of rose earrings at $228.00, so I signed up for emails that say at the bottom of the page that a customer can receive this discount.
They said I had already signed up which I did, over a year ago to buy a ring.
So they do not value their good customers and have no respect.
I then chatted with a stupid, rude woman that said I was trying to scam her into giving me 15 percent on my old ring from one year ago!
I then explained to her that I was trying to purchase a pair of their most expensive earrings and she said that I was trying to mislead her, yadda, yadda.
What is wrong with these people? I told her I didn't think they valued their customers and after reading the reviews below, they don't. SAD

I bought a Kate Spade purse 12/4/16 for a Christmas for my sister who had helped me after I was in an accident. The purse was black with a faux leopard front flap. The faux fur wore off in spots and the purse no longer looks like a high end purse. She loves the purse and only carried it for a few months and did not abuse it. Is there any way it can be repaired or replaced? She loves having a Kate Spade purse.

I ordered merchandise online and typed in the wrong shipping address. I immediately contacted them to change it, and they said they did but that it's not guaranteed. Ok, so I asked if I could cancel (this was immediately after it was placed) and they said 'no.' WTF? What retail store doesn't let you cancel an order you just made? So I rely on the customer rep's word that the address was changed and the next day I get a shipping confirmation with the old address. So I contact them again and they have no record of me making this request. SO FRUSTRATING. The best I could do is have them reroute to the distribution center and refund. They won't let me contact the distribution center to confirm. If that even works. If not, I'm SOL.

This is my first bag from Kate Spade and will be the last one. The bag in least the 2 months got broken on the handled . Customer services was the worst I'm never seen and at the store was worst. I have one bag to change on by coach. And it was never like this. I filled the damage by coach online and took
The bag to the store and they changed the same day. I have a different brands like Tory burch, Michael Kors, Gucci, Dooney and Burke and any of those bags got broken like that. I will never recommended this brand Customer services and the Kate Spade store on kenwood malls Ohio.

I have been buying Kate Spade bags for few years and get it shipped to address in America as I am living overseas. About yer ago they just decided they don't want to ship to 3rd parties even I authorised to ship items that Ive bought to 3rd party. My orders just being cancelled without any explanations and every time I am trying to contact them I getting like automated robot responses where they they just send prepared email template that doesnt even answer my questions, sometimes dont even bother to reply! The worst customer service i ever had, never buying from them again.

I bought a bag from this store as a present for a friend and I was super excited about this purchase but Kate Spade cancelled my order!
The worst part was that they did not tell me anything about that and all that time (for over a month) I was waiting for my order. It did not arrived and I contacted Kate Spade to ask about the status of my order and only then they told me the truth. I can't understand why no one bothered to contact me earlier? Very poor service and in my opinion that is not a good way to do business! If I would have known about that earlier I would order something else! Terrible store!

I have ordered a handbag from www.katespade.com and they charged me twice for one and the same order. I contacted them right away and explained what happened. Their support assured me everything would be fine and said I'll get a refund.
Several weeks passed and I received one bag. They still haven't refunded the cost of the second bag. I contacted them again and they asked me not to worry. And each time they said one and the same thing! I guess they decided to keep my money. I'm very disappointed with Kate Spade, never had issues with them until this happened. Will never buy from them again!

My new Kate Spade sat two months in storage in a plastic purse hanger behind my closet door. The red colour on the edge of the handle on both sides bled into the face of the purse. I contacted customer service and they told me that it was caused by "normal wear and tear" and was not covered by their warranty. I had never worn the purse and nothing had ever touched it but itself and it was only two months into their one year warranty. . When I looked for the label inside the pocket that they ask you to send I realized that on the back of the Kate Spade made in New York label it actually says made in China. The cheap China dye had leaked on my brand new purse and Kate spade is denying any responsibility for their quite obvious factory defect. I bought 4 Kate purses and this is the last. It was obvious how the dye Mark fits perfectly with the purse handle.

I have ordered some clothing from Kate Spade website and when I made my order I applied 15% discount coupon.
I received is as a first time customer and was really happy about that. But for some reason code did not work and they charged me the full price. Wanted to get some help from Kate Spade support, but they simply ignored me.
That was my first and 100% the last order with them. Absolutely no customer service, and they scammed me using this 15% discount offer. Avoid!

I received a Kate Spade apron as a gift and noticed the removable strap was missing. I thought I would contact Kate Spade directly for a strap since it appears that most their aprons are similarly designed. The response I received said they don't carry replacement parts. So they were unable to help.

I responded to the email and let them know what I thought of their response. I told them I would spread the word about my experience with Kate Spade, Several days later another reply came and now they might be able to locate a strap. By this time, I had already returned the apron(without a receipt) for a small amount of money. I let them know what happened with the apron.

Several days later and all they could say was sorry. That this was not the typical Kate Spade response. Too bad I didn't get the second response in time. Of course, I assumed that the first response was accurate. I guess they had a few aprons laying around to take a strap from after reading my response. Such a small item. It shouldn't have been that big of a deal to send in the first place.

The Kate Spade website claimed in bold very clear terminology overnight delivery to all 50 states if the order is placed no later than 2pm on 12/23/14. I placed my order at 8pm on 12/22/14 Hawaii time, the UPS traker shows that my dleivery won't be completed until 12/26/14 mid day and that it was shipped 2nd day air.