Kate Spade
Reviews and Complaints

Kate Spade Saturday has the worst customer service I have ever experienced. Not only do they not exchange products they do not honor the price you paid for the product nor the price that the product is currently selling for. I had to get a different size pair of boots and no one there knew how to match the price I paid for a new pair in the correct size and then after 2 hours and 5 phone calls a supervisor said that he could get me close to the price I paid but not the actual price. The next day the shoes were even cheaper and they would not honor that price because 2 price adjustments were not allowed! I never even got one! Plus the boots still have not shipped and no one there is able to cancel an order since it is "processing"! I have called numerous times but no one who is at the supervisor level is ever available and I was told hat won't be able to do anything about it anyway. BUYER BEWARE!

Charged my credit card and did not process my order! Said Citibank didnt authorize it. I called Citibank and they said it was definitely approved. Kate Spade refused to do anything. Now i have a $282.50 charge on my card and nothing to show for it but theifs. The girl on the phone at Kate SPade admitted they were having a website problem too!

I will never order from Kate Spade again. I ordered the bond sawyer purse during their surprise 75% off sale. I received order confirmation, then I waited...and waited for shipping information. It's been almost a week, and today I received a cancellation notice for the order. When I called to inquire, they told me that they had no way to provide an "out of stock" message. So, they basically oversell their items. Thanks, but no thanks!

I have bought 2 Kate Spade Purses and have had trouble with both, they will only give you back less than 1/2 of what you paid (what a good deal for them). I don't use them on a daily basis and I have had purses from TG Max, and Target last longer and are better than theres for less than 1/4 of the price. There customer service stinks, they find excuses instead of taking care of there customer. I will never buy anything else made by them and I will let everyone I know of the problems I have experienced.

I placed an order from http://www.katespade.com on 12/21 which is the last day to order for me to receive the item before Christmas. I received an email shortly after I placed the order from katespade telling me that they are having difficulty obtaining authorization on my credit card and to call customer service to update information. I tried calling the phone # provided but did not managed to talk to a rep. after waiting for a long time. I went to review my online order and notice I have provided a wrong CID # for my credit card. Since I can't talk to the customer service to update my the CID# for this order, I would only imagine this order will not go through with a wrong CID#. So I place another order to save my time of trying to contact customer service and to receive my purchase before Christmas. I did received my second order on 12/24 but I receive the same bag again on 12/30! Apparently katespade was able to process my first order with the wrong CID#. And after checking my email, the order went through 12/22.
I am still ok at this point thinking - well its just a double order, I can return one of them. To my surprise, I was not able to return the bag at the retail store at Standford shopping on 1/8. The store person told me the sales are final and I need to call katespade.com to tell them my situation.

I called katespade.com and spoke with a couple of associates who at first directed me back to the store telling me I should still be able to return within 14 days upon receiving the bag but when I finally talked with the manager - Mike A. he insisted that the sales are final and I can't return the bag with any reason. Since I am not able to return my bag, then my question is how did my order with the wrong CID# went through? It must be a misuse of my personal information on the part of katespade. Totally disappointed with how katespade treats it customer - even more so when I bought at least 5 bags from them in the past year. Unfortunately katespade.com will lose me as a customer now. Beware of their online scam!

I purchased a $200 organizer from katespade.com in January. It arrived with a scratch on the back and I called the company who issued a return. However, I really needed a daytimer and decided to keep the item. In the two months that I've had it, the organizer is scratched terribly, from normal daily use, and I don't believe that it's a good quality product for the price. When I called the company today, they told me that there is nothing that they can do since it's past 90 days. Absolutely nothing. So they really don't care that they are selling a poor quality product for $200 and are quite happy to send a customer out there who will NEVER purchase from Kate Spade again! They have no interest in making me happy with my purchase and didn't seem to care that they've lost a customer. So sorry Kate Spade!

I purchased a $200 organizer from katespade.com in January. It arrived with a scratch on the back and I called the company who issued a return. However, I really needed a daytimer and decided to keep the item. In the two months that I've had it, the organizer is scratched terribly, from normal daily use, and I don't believe that it's a good quality product for the price. When I called the company today, they told me that there is nothing that they can do since it's past 90 days. Absolutely nothing. So they really don't care that they are selling a poor quality product for $200 and are quite happy to send a customer out there who will NEVER purchase from Kate Spade again! They have no interest in making me happy with my purchase and didn't seem to care that they've lost a customer. So sorry Kate Spade!