Kenmore
Reviews and Complaints

I bought Kenmore Elite refrigerator in 2016 from Sears and stopped working in less than 5 years. After spending over $ 1600 I expected it to last a little longer. This thing is a nightmare. Its gonna cost me an arm and leg to fix. im contemplating whether to trash it or get it fixed. Dont buy. Btw, its not really Kenmore. Kenmore on the outside and on the inside is all LG.

Major problem with bleach dispenser rusting-I rarely ever use bleach! The machine looks like it just came out of the box. Its barely used-purchased in June 2018 and noticed bubbling recently that I thought I overlooked before-thinking it was just bad spot in paint until the rust came through recently!machine is otherwise in excellent condition but I am noticing rust spots on my clothes. Kenmore and sears no help but will fix it for a fee? I'll buy a new washer and take them to court before I pay for an obvious defect!

Bleach dispenser rusted out within the first year. I was told there was nothing they could do. Now it appears the rust goes beyond as during a spin cycle something broke the other day and now water is coming out the bottom of the washer. Never buy a Kenmore again.

I have only had this refrigerator for 1 1/2 years now an it's already stopped working. This is totally unacceptable and I don't feel I should be responsible for repairing or replacing an refrigerator that is this new. I have owned other refrigerators that lasted well over 10 or 15 years. The only reason they were replaced was either I wanted a bigger refrigerator or I moved into a new home an had to have one. This refrigerator should not need repairs refrigerators usually last until you just don't want it anymore.

We purchased a brand new Kenmore Elite refrigerator on June 17 of 2019 from our local Sears authorized dealer. It has worked well until just three days ago when it all of the sudden stopped cooling at all. We need a fridge because we are a family of five, and since the Sears store we purchased it from was closed at the time, we called another business out to look and see if it was an easy fix. Unfortunately, he told us it was the compressor, and would cost us around $1400 to fix. Almost as much as we spent on the fridge in the first place. At this point we called the store to see what was covered under our parts warranty. We were told that it would be covered and they sent a tech out on July 6, 2020 who proceeded to tell us he could not perform work without a receipt from the store. No one told us this to begin with, so we didn't have it, assuming that since the company scheduled the tech, they also would have provided this information. The tech left and we got a hold of the receipt. We are now told that the next time for us to get serviced is a week away. We need a refrigerator. This is ridiculous.

I purchased a Kenmore refrigerator in 2016 and the warranty in my owner's manual states, "If the sealed refrigerant system is defective within five years from the purchase date, call 1;800-4-MY-HOME to arrange for free repair". My compressor failed, and when I called for repair it was anything but free. The service tech said the parts were covered but labor was going to be over $600. Free repair should not cost anything, I see why reviews on this company are horrible. I regret not reading them before my purchase.
To make matters worse, their customer service phone reps are horrible. I kept getting transferred from one rep to another, and I could barely understand them.

Hello, I bought a beautiful Kenmore microwave 3 years ago. I noticed that when left the light on during the night for visibility in the kitchen, the next morning, inside would be very warm. the light bulbs would burn very quickly and now one fixture doesn't work at all. I have never had an issue like this with any type of microwave and specially with the high end one that I bought.

I would like to know if you can provide maintenance for this or replace the microwave.

thank you,
Lina Vega-Critzer
[protected]
[protected]@gmail.com

There are many days I could put down for incidents. I had many problems with this machine since the start. First it was water coming out the back and side of the machine. Then it was screws coming out of it. The drum came loose and last but not least water went into the control panel. It took ten or more visits from technician before it was replaced with another machine, but the same kind. I was told that was the only option. Now the new machine is messing as well! The screws have worked their way out again. How many times does a product have to break down or be worked on in order to get a refund? I have been dealing with this since 2017.

We purchased our Kenmore Elite Refrigerator November 2018. I did not get the extended warranty. Just over a year and 1/2 the refrigerator stopped cooling. I called middle of July they could not come until August 20th. The repairman spent most of the time on his phone diagnosing the problem. He defrosted the freezer moved a censor charged 365.00. 5 days later it stopped cooling. We called Sears they said they would send someone out, it was middle September. The repairman checked everything said the only thing it could be is the main board, he order the board it came about 2 weeks later. The repairman came October to replace the board, 166.00 about a week later it stopped cooling. The repairman came back out October 29 spoke with another Tech and apologized that he missed the problem from the last visit said that there was and open circuit to the htr whatever that means and that its not repairable. My son-in-law poke to Sears in length on the phone before they said it was not repairable and they said they were sorry for the inconvenience and that if the board did not resolve the problem they would replace it.So even though there is no extended warranty they should stand behind there product. I think I got a lemon. There Motto is trusted performance for over 100 years. As much as they charge for refrigerators you shouldn't need an extended warranty. A new refrigerator should last more than 1 1/2 years.

Good Afternoon,

This purchase just barely made 3 years and now the appliance is malfunctioning. When you spend thousands of dollars on an appliance you expect it to be free of issues for years to come, not to start malfunctioning 3 years after you've made the purchase. Now it's making weird noises and the refrigerator portion cannot keep the proper temperature. I've had food spoiling during the past couple of days and sure enough do not want to spend money on an appliance that should be in excellent condition. It was installed in my home and has not been moved since then. So it's not an issue of moving the appliance around. I truly don't understand how it could start malfunctioning this soon after purchase. I would like to speak to someone about this because I don't think that I should have to pay for this repair but my food is spoiling and I can't waste money this way either. I can be contacted at the following:

Work: [protected]
Cell: [protected]
Address: 732 Lakeview Drive, Winter Springs Florida, 32705

Product info
Model: 253.[protected]
Serial No.: 4A60808954

Thank you in advance for your assistance,
Maribel Ramos

Bought a stove 08/20/17 and have had problems with it that past year today being 10/16/19 it would not work. Stove, oven and lights. Called Kenmore and they said there is nothing they can do! Seriously, not even 3 years old and it is done for. Not to mention that we would have the stove in low and it would be high! They need to stand by their products and they are not! Something needs to be done about this!

We purchased the refrigerator in May of 2016 and added a 3-year extension. On February 15, 2017 all of the LED lights went out. Service fixed them. The cost would have been $582.64, but, as we had the warranty, we didn't have to pay. Now, all the LED lights are out again. So in two years the lights are all bad again and our warranty has expired and we will need to pay approximately $600 to have it repaired. We have been quite steady customers in our purchases of Kenmore products. But, given this situation again, we can see why Kenmore is going downhill. If nothing can be done to help us with this lemon of a product, we will no longer purchase any Kenmore products. Thank you.

Paul Jackson
4490 Hackley Point Lane
Muskegon, MI 49441
[protected]
[protected]@gmail.com

I purchased a $1400 Kenmore Elite Built-in electric oven about 3 years ago from the Sears store in Tifton which has since closed. Before the warranty was out it started smelling like wires burning every time I turned it on so I called Sears repair. There was a burned wire in the part he took out. Approximately 2 months later it started smelling again but since the warranty was out and I knew the repair would be around $300.00 I just purchased the largest toaster oven I could find and quit using the oven except occasionally when I have a pan too large to fit in my toaster oven. Yesterday, I tried to cook a large chicken pie in it, I set the control on 400, it took exactly 33 minutes for it to preheat and after baking an hour the top still wasn't brown and it was dried out. I think there should be a recall on this oven. I don't have another $1400.00 to replace it.

Approx 2 years ago I purchased a refrigerator from sears at the aurora store in Colorado. Recently on August 9th it had the annual service I mentioned the ice maker wasn't working properly they said it was probably due to debris and once cleaned it should work better. Shortly thereafter it got worse both refrigerator and freezer stopped working . I have a service agreement which covers food loss etc . After several cancelled appts the problem worsened on Sept 17th I was told the compressor gave out and parts had to be ordered. That now leaves me with a family of 5 including one infant living out of a small refrigerator and three coolers. I realize this is not directly Kenmore but I expected more from your product.

Respectfully,
Margaret Gomez
[protected]
[protected]@yahoo.com

I bought this range in june 2010.in the spring of 2016, the glass from the oven door just suddenly broke. On 6/20/2016, I spoke with karen, one of your customer representatives from sears, and she helped me order a new glass. Today, my daughter and myself were sitting in the living room when all of a sudden we heard a loud crash. We went out in the kitchen and saw that the exact same thing happened. Just out of the blue, the glass in the oven door broke! I am so disgusted as it has made scratches and dents in my hardwood floor from impact of the broken glass! This is the second time in 3 years this has happened!
I want to hear from you and how you plan to resolve this!
My range is model # [protected]
Serial # vf01459692

Jody jordan
[protected]@gmail.com
[protected]

I hate to do this, but I am disgusted with your product.

I have a Kenmore Elite Wall Oven (which had been serviced twice prior to this incident) which was not baking food effectively. I went to the store and bought a thermometer to check the actual temp of the oven. Set to 350 and 20 minutes later, the over was 475. I turned the oven back down to 325 and 10 minutes later, the oven was over 500. It had completely overheated. The oven did not turn off, just stared beeping and reading "Error F10". There was nothing in the manual about error codes. I proceeded to call Customer Service and had to stay on the phone for hours demanding someone to, at minimum, tell me what the error code meant. Preferably I wanted someone to come to my home, as I no longer felt safe with an overheating oven. The solution, I had to turn the power off from the breaker in the basement.

My father has the same oven (lives separately from myself). He set the oven to 175 to heat food for his 13 year old son, who was in the shower at the time. My father left to run an errand when minutes later, his son called him frantic because the food nearly caught on fire, as this oven overheated as well.

This product is incredibly dangerous and I am livid. This product had full potential to hurt myself, my elderly grandparents and my 13 year old brother. I do not know what the solution is from here, but I truly believe this company needs to remedy this issue immediately before someone is seriously injured from this completely unsafe product.

After re modeling my kitchen last year, which is very small, I got rid of my Maytag washer & mini dryer and went to Sears searching for a stackable washer/dryer, upon telling the salesman about my small kitchen he suggested this washer that also dries, so therefore I would only have one machine, well all I can say is I hate it and regret getting it . It stretches ALL of my shirts out and it gets extremely HOT where I can't even touch the clothes to take them out, without throwing them. I am SO unhappy with this machine!

We bought a refrigerator through Sears 9/2015 and on 8/15/2019 the refrigerator and freezer stopped working. Nothing in either compartment was running and everything was warm. We called immediately to sears/kenmore service department to schedule a time to have it looked at and fixed since it was under the 5 year warranty. We were scheduled for today 8/26 for an appointment between the hours of 8 am and 5 pm for service so I took off of work to wait for the service call only to get a call at 10:45 saying the technician called in sick and we would be rescheduled to 9/7 again between the hours of 8 am - 5 pm. So not only did i have to waste a vacation day to be at home but we are now going to be without a refrigerator/freezer for almost a month. I did call customer service and was told sorry for the inconvenience but they could not get us someone sooner. I understand you would rather have people buy new appliances than get the ones they have repaired but an appliance should last more than 4 years and service should not take 2 weeks. I have also never heard of anyone calling in sick for the whole day when the morning is already half over. If I had received that call at 8:00 I could have at least gone back into work. We were never offered any discount, or compensation for this hastle and now are again without anything to keep our food in for 10 more days unless we buy a new appliance so please do the math. $200 lost wages, $100 for service call that hasn't happened yet and the possibility of a new appliance $1200 for something that still is under warranty with your company. Sooo not happy with the service center and the product