King Soopers’s earns a 1.4-star rating from 186 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Abusive to employees
We are subject to Harsh Discipline.
If we forget to say "Congratulations, you have been chosen to apply for a King Soopers 123 rewards mastercard!"
We are automatically suspended.
There is favoritism toward teenagers. Teenagers do not get into trouble for talking amoungst themselves but if you are
over 30 you are expected to stay in your work area and keep working.
Or we will get in trouble.
No One deserves to be subjected to such a hostile working environment.
The Abuse at King Soopers Continues, I would encourage you NOT to work for King Soopers since they will fire you if your ELMS Score is not 95% or above, Karen Ledbetter who is the store manager of King Soopers # 6 1750 west uintah st Colorado Springs CO is teaching other store managers how to do this. This is an awful environment to work in. King Soopers says they wish to be a prefered employer. If King Soopers truly wanted to be a preferred employer, then they would not allow tyrants to be in management.
I feel for all of you. The time has come to expose these managers, start revealing the name of the store manager and the store where this abusive manager exists.
The complaint has been investigated and resolved to the customer’s satisfaction.
Arrogant manager
Bought a blank $50 Master Card from King Soopers at self check out. Because it was self checkout I specifically went up and asked the clerk how to activate it. The clerk took the card from me and scanned it for me and said it was now activated. I asked if I needed to do anything else? He said no. I left. The next day I tried to register card and web site claimed they had no record of it. I called the 800 number and they said they card was not activated.
I returned to King Soopers. I was referred to a female manager who was nice and tried to help. She stated there had been a lot of problems with these cards recently. She wanted to simply trade my card out but was told she could not. The main manager was called. Nick Arceo. He stated there was no returns and they could do nothing and would do nothing. I had the receipt and the card and told him he needed to do something. I explained that his store apparently had a contract with a credit card company. Because they did, when a customer bought their card, King Soopers agreed to activate it. I told him my card had not been activated and that he either needed to help get it activated or contact the company for me. He asked for an Activation Receipt. This was the first I ever heard of an activation receipt. The clerk at Self Serve never mentioned it nor gave me one. I told this to Nick Arceo. Mr. Arceo stated that I was given one. I told him I did not receive one. He rudely insisted I had. He inferred, in front of his staff that I was lying. He didn't bother to check out anything. Just came to the conclusion that I was lying. I was not. At this point, after he had proclaimed he would NOT help me, and inferred I was a liar, I raised my voice explaining that I had bought this card at his store, had my receipt and needed it activated. He told me to be quiet or leave. I told him I would not. He said to leave or he would call the police. He then refused to talk anymore and summoned security. So this must be King Soopers new customer policy. Refuse to help those who have a valid complaint, simply refer to them as liars and threaten them.
Was Arceo surprised someone would raise their voice after he infers, in front of his staff, that the customer is a liar without checking any of the facts out? Just because he's too lazy to find or check out the truth, another should not be upset? At no time did I cuss or use any foul language. The harshest thing I said was that he was a thief and cheating me out of $50.00. King Soopers does not operate in a vacuum. They do not sell anything without elaborate computers documenting and registering each and every purchase. Since I had the receipt, if they wanted, they could have checked time and date of transaction to verify purchase. They would have then known what clerk was working and could have talked to them. They could have looked up the purchase in their records. Since it was a Master Card and they claim a separate activation receipt is needed, then there should be a computer record of the sale ( I had the original receipt) along with a corresponding activation code receipt or lack of one. Regardless, they could have looked into it. But instead of using common sense or spending any effort to help a customer, their new policy, enforced by Nick Arceo was simply to discount the customer, infer they are a liar, then when the customer becomes upset, tell them to leave or be arrested. The manager's action resembled more of a screw you, beat it, policy. I'm out $50.00 because Arceo is too lazy to check the records or ask someone else to. This is no more than corporate theft. An 'I could care less' attitude by a lazy rude manager. Undoubtedly I will see them in court.
It's the second day. If you do not like it. Don't read it. I'll report it each and every day until the situation is resolved.
I needed to pick up a Western Union from King sooper I did my research your website said it was open until 10 p.m. and I called the store and they agreed I could receive money until that time. I left my job early as a waitress because I needed my money I arrived at the store at 9:45 I was greeted by a pretty nice young clerk he told me customer service was closed. so the suppose it as he calls himself head clerk by the name of Keith came over I explain my situation told him of the website that I have called and I really needed my mommy I'm hungry I just got a job Keith said to me there's nothing we can do for you I said excuse me where closed ok is there anywhere else I can go well there's one on Alameda I said could I have the address he said I don't know I said could you find it he said no I said do you think I could make it there within 10 minutes he said I don't know so I did not know what to do so in the meantime it is now 10 till 10 I have no groceries I have one hundred and $60 waiting for me at Western Union I am hungry I need this money desperately not to mention I almost lost my job to pick up the money that's how hungry I was so I was getting irritated teeth who mind you I'm a server has the worst customer service I have ever dealt with in my life to the point I will never shop at King sooper again unless it's free but he comes back over and I said you know I know it says 10 o'clock on here I called I showed him that on my phone he gave me a look like I was the stupidest person he has ever seen then his words to me were what do you want me to do about it its not my problem and I gave him a look like did you really just say that to me so I said I said I'm in customer service and you are offending me and in a very rude demeaning manner he says well I'm sorry about that now mind you I am in there with my friend who suffers from tardive dystonia look it up you can find out what it is a brief summary is some medications crossed and he's had to have to severe or very intense brain surgery and he is he cannot speak very well he wanted to try and talk with Keith but Keith wouldn't understand him and was giving him a look like he thought he was drunk my friend hasn't had a drink in 20 years so anyway my friends say that I am being 100% of be used I mean degraded abused I was told to get the hell out of your store and don't come back so that's when my friend was like what soI was standing pretty much between them my friend notices the abuse and how badly I'm being degraded keith was making it like it was funny that I couldn't eat he didn't care at all and no concern I would have been happy if the man with the said I'll give you two pieces of bread to get through the night then I would have faith in King sooper but anyway back to my friend he can't speak to to his you can speak but very hard to understand due to his illness he was so so upsetting he was trying to protect me so he went to let go not push but just don't get control over Keith cuz he was so out of control and telling us to get the hell out of his story never come back you can only take so much so my friend went to go to be like you no get away from her and he turned around and said get the hell out of here and don't come back and I never want to see you again and we're going to call the cops and I said please I'm begging you to call the cops I said I'm in the stand right here and wait and he said no your not get the hell out of my store and don't come back mind you we have shopped at that store for over 10 to 15 years Keith needs some classes to teach him how to work with the public I do that's how I get paid and that man could have gone back there and given me my check so I could have 8 I am sitting here hungry upset and crying there was no help from King sooper and I just cannot believe that you would push me to that point and my friend who is very ill to get that upset he had to come home and take medication to calm down I don't know if you have a heart and soul but I am interested to see what you have to say and if you could could you please please keep where he does not deal with the public thank you
Well today I had my step 2 grievance meeting with Kingsoopers. Did it do me any good? NO! it did not .Mat Davids did not want to hear anything I had to say at one point he even rolled his eyes at me...lol I thought it was kind of funny in a way. But as the meeting went on I ask him like four different times if he would like to here the voice recordings I have of the store supervisor Roni telling me that her and the store manager were going to force me to step down and that I would have no choice and how they deny me my leave of absence. The funny part is there denying they even said any of this to me and I have it all on tape.I guess though if he would have let me play it for him he could not of taken there side on this hole thing huh.He just shook his head no and told me that they were just doing there job and that to him he seen no form of hostile work environment that he was denying my request. Dose that surprise me? NO! Did I think it would turn out any different then it did? NO! Do the little people ever win? NOPE! people like this always get away with what they do no matter how much evidence you have on them to prove your case, I have it on tape, time and dates and it still did not matter. How sad is this! Well on to step 3 now. Now its just the point of this matter of how people can get treated like that in a work place by a manager or co manager and nothing happens to them. Oh but if that was one of us little people we would have been fired. Again how sad. ! Please if any of you out there have been were I am or are going through it now please please post you complaints with mine. thank you for reading my store.
I work at store 49 17000 E lliff ave in aurora as a floral manager an yes the store managers are very abusive i was forced to quit do to a hostile work environment also i was discriminated against as well, They say there company values are 1.Honesty 2.Integrity 3.Respect of others 4.Diversity 5.Safety 6.Inclusion, your voice matters, Well this is crap because I have voice memos were the store managers are telling me they were going to force me to step down. It was so bad at that store I had to record them on my cell phone every time they called me in to the office. I try to get transfer out of that store and they told me that was NOT! going to happn unless I step down but other managers from different depts came and went. There had been five or more other floral managers in that store be for me and from my understanding they step down. I was with king soopers for almost 2 years and I loved my job just the managers are so mean. I have taken this to the union as for now nothing yet has happn. I would also like to get a good attorney on this. I also had hurt myself n on the job n after going to the docts the work comp my store manager told me I was going to have to pay the bill. So KathyLe you are so right how these manager are. If any one out there would like to join me in this battle please feel free to e-mail me @ wuvmyhorses2@yahoo.com thank you for reading my complaint with king soopers
Arrests complainers
Bought a blank $50 Master Card from King Soopers at self check out. Because it was self checkout I asked the clerk how to activate it. He scanned it for me and said it was now activated. I didn't need to do anything else? He said no. I left. Next day I tried to register card and web site claimed they had no record of it.
I called help line. They would not help claiming no record of card. I returned to King Soopers. I was referred to female manager who was nice and tried to help. She stated there had been a lot of problems with these cards recently. She wanted to simply trade my card out but was told she could not. The main manager was called. Nick Arceo. He stated there was no returns and they could do nothing. I had the receipt and the card and told him he needed to do something. I explained that his store apparently had a contract with a credit card company that when a customer bought their card, King Soopers agreed to activate it. I told him my card had not been activated and that he either needed to help get it activated or contact the company for me. He asked for an Activation Receipt. This was the first I ever heard of an activation receipt. The clerk at Self Serve never mentioned it nor gave me one. I told this to Nick Arceo. Mr. Arceo stated that I was given one. I told him I did not receive one. By his words, He inferred, in front of his staff that I was lieing. He didn't bother to check out anything. Just came to the conclusion that I was lieing. I was not. I raised my voice explaining that I had bought this card at his store, had my receipt and needed it activated. He told me to be quiet or leave. I told him I would not. He said to leave or he would call the police. He then refused to talk anymore and summoned security. So this must be King Soopers new customer policy.
Don't help the customers, be too lazy to check out what they are saying and tell them to leave or have them arrested. Was Arceo surprised someone would raise their voice after he infers, in front of his staff, that the customer is a liar without checking any of the facts out? Just because he's too lazy to find or check out the truth, another should not be upset? At no time did I cuss or use any foul language. The harshest thing I said was that he was a thief and cheating me out of $50.00. King Soopers does not operate in a vacuum. They do not sell anything without elaborate computers documenting and registering each and every purchase. Since I had the receipt, if they wanted, they could have checked time and date of transaction to verify purchase. They would have then known what clerk was working and could have talked to them. They could have looked up the purchase in their records. Since it was a Master Card and they claim a separate activation receipt is needed, then there should be a computer record of the sale ( I had the original receipt) along with a corresponding activation code receipt or lack of one. Regardless, they could have looked into it. But instead of using common sense or spending any effort to help a customer, their new policy, enforced by Nick Arceo was simply to discount the customer, infer they are a liar, then when the customer becomes upset, tell them to leave or be arrested. The manager's action resembled more of a screw you, beat it, policy. I'm out $50.00 because Arceo is too lazy to check the records or ask someone else to. This is no more than corporate theft. An 'I could care less' attitude by a lazy rude manager.
I work at store 49 17000 E lliff ave in aurora as a floral manager an yes the store managers are very abusive i was forced to quit do to a hostile work environment also i was discriminated against as well, They say there company values are 1.Honesty 2.Integrity 3.Respect of others 4.Diversity 5.Safety 6.Inclusion, your voice matters, Well this is crap because I have voice memos were the store managers are telling me they were going to force me to step down. It was so bad at that store I had to record them on my cell phone every time they called me in to the office. I try to get transfer out of that store and they told me that was NOT! going to happn unless I step down but other managers from different depts came and went. There had been five or more other floral managers in that store be for me and from my understanding they step down. I was with king soopers for almost 2 years and I loved my job just the managers are so mean. I have taken this to the union as for now nothing yet has happn. I would also like to get a good attorney on this. I also had hurt myself n on the job n after going to the docts the work comp my store manager told me I was going to have to pay the bill. So KathyLe you are so right how these manager are. If any one out there would like to join me in this battle please feel free to e-mail me @ wuvmyhorses2@yahoo.com thank you for reading my complaint with king soopers
Im sorry I didnt read the whole thing before I commented, I was shocked at how he treated you. Did you try going to another king soopers and see if there was something they could do?
that is really rude im sorry that happened to you. I work at king soopers and the manager we have now would have definitly done something to try to help you. What I dont understand is couldnt they check or something to see whether or not it was a activated, then they would know for sure that there was a mistake, especially since you have the reciept. you should contact corporate. They have to do something.
Beware
Feb 24 2010 i tried to pay for my items at the Ken Pratt pky in longmont colorado tonight. the card scanner was not working. after trying the card repeatedly we had to get a clerk. Her assistance was polite and sarcastic.
The check out was a big hassel, and even tough the clerk said the correct words but did not get into action and do it, fix the problem.I have shopped at another store, which recently went out of bussiness, (Albertsons)
In determining where i will get my food and such, I don't think Safeway and it's clerk are more trouble than i will put up with. Unless, I have reason to do otherwise I will take my Bussiness To King Soopers. just thought you would like to know you have lost a customer due to;Faulty computer scanner and a slow, sarcastic clerk. i have done more than my fair share of giving you feedback about my choice for shopping at Safeway.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well today I had my step 2 grievance meeting with Kingsoopers. Did it do me any good? NO! it did not .Mat Davids did not want to hear anything I had to say at one point he even rolled his eyes at me...lol I thought it was kind of funny in a way. But as the meeting went on I ask him like four different times if he would like to here the voice recordings I have of the store supervisor Roni telling me that her and the store manager were going to force me to step down and that I would have no choice and how they deny me my leave of absence. The funny part is there denying they even said any of this to me and I have it all on tape.I guess though if he would have let me play it for him he could not of taken there side on this hole thing huh.He just shook his head no and told me that they were just doing there job and that to him he seen no form of hostile work environment that he was denying my request. Dose that surprise me? NO! Did I think it would turn out any different then it did? NO! Do the little people ever win? NOPE! people like this always get away with what they do no matter how much evidence you have on them to prove your case, I have it on tape, time and dates and it still did not matter. How sad is this! Well on to step 3 now. Now its just the point of this matter of how people can get treated like that in a work place by a manager or co manager and nothing happens to them. Oh but if that was one of us little people we would have been fired. Again how sad. ! Please if any of you out there have been were I am or are going through it now please please post you complaints with mine. thank you for reading my store.
I work at store 49 17000 E lliff ave in aurora as a floral manager an yes the store managers are very abusive i was forced to quit do to a hostile work environment also i was discriminated against as well, They say there company values are 1.Honesty 2.Integrity 3.Respect of others 4.Diversity 5.Safety 6.Inclusion, your voice matters, Well this is crap because I have voice memos were the store managers are telling me they were going to force me to step down. It was so bad at that store I had to record them on my cell phone every time they called me in to the office. I try to get transfer out of that store and they told me that was NOT! going to happn unless I step down but other managers from different depts came and went. There had been five or more other floral managers in that store be for me and from my understanding they step down. I was with king soopers for almost 2 years and I loved my job just the managers are so mean. I have taken this to the union as for now nothing yet has happn. I would also like to get a good attorney on this. I also had hurt myself n on the job n after going to the docts the work comp my store manager told me I was going to have to pay the bill. So KathyLe you are so right how these manager are. If any one out there would like to join me in this battle please feel free to e-mail me @ wuvmyhorses2@yahoo.com thank you for reading my complaint with king soopers
Terrible experience
My wife went to the Greeley store on 35th avenue on 8/6/09 to purchase the USDA Choice Boneless Half Ribeye that was advertised in an ad distributed on 8/5/09. What was there instead were whole bone-in ribeyes. She also went to purchase the advertised chicken leg quarters from the same ad. There were none to be had. This has become a increasing occurrence...
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I am not happy with the way they handle my situation.
I even brought my paperwork from my doctor's, my situation was handled unprofessional, I'm taking it to cooperate because one thing I am not is a liar and that is what Ben called me when he took a phone call, told my doctor I was the one having these work release form order when we all know I have to have a release doctor's note before I come back to work to get my restrictions lifted up but the truth is they won't be lifted up because I'm that sick I'm loosing blood from somewhere they can't figure out, I have to have infusions for the rest of my life, I would like to see something done to Ben so he can't do this to someone else for me it's the principal behind it, I lost so much time I can't get back, I would like to see all my sick days paid for because the truth is I can no longer push carts I'm that sick
Email: ( 1ohmymarie@gmail.com )
Is how to get a hold of me
Mrs.Janie M Kaveny
I am taking this to Corporate if something don't get done.
King Soopers doesn't care if an employee gets COVID 19, They let customers come into the stores without mask. There have been associates of King Soopers who have died from COVID 19. The Management at King Soopers thinks it is funny if a customer comes in without masks and gets the rest of us sick. They would rather see us die instead of letting us have our pensions.
Management at King Soopers 58 are racist against Blacks. I was hired as a courtesy clerk, first I was harassed by a Joey, a Checker, first He kept telling Me that "His Black Friend." burns red in the sun. Then He asked Me to come to His House for a threesome with His Girlfriend. That made me sick, especially since He smells like Garbage, and when I saw His Girlfriend I was even sicker. I told Tawnia about it and She moved Me to the Fuel Center. I was discriminated against by Lisa the Manager of the Fuel Center, She would write me up for calling in sick while the White Employees there got to do whatever they wanted. I quit King Soopers because all of the Managers hate Black People. Managers at King Soopers should know that #blacklivesmatter. They got promoted to management because of thier #whiteprivelege, I wish the Black Community would boycott King Soopers and show them that #blacklivesmatter.
The Promise team is a joke, King Soopers always promises a better work environment. They only care about getting rich. Managers are now real jerks since thier job security is hanging by a thread... Each and every store Manager should get fired. Don De La Rosa is the new president of King Soopers, I saw his picture and He looks like a mafia boss, who bribes the union to look the other way when they treat us like crap especially when Thanksgiving, Christmas, Valentines Day, 4th of July, Memorial Day, and Labor Day are here. Management is evil, do not apply for a job at King Soopers, they will ruin you and they will make you lose your will to live.
King Soopers Management loves to cause thier employees to be depressed, they will be extra nice to you when you are a new hire, they will build you up, if you are at the age if 18 or 19 years old they will promote you into Management but only if you are Handsome or pretty. If you have any flaws they will quickly treat you like crap and either make you quit or find a reason to fire You. God help you if You complain to the Union, then you are on thier crap list, and the union will turn around and tell you that there is nothing they can do about it. Working at King Soopers will also make you hate Thanksgiving and Christmas because Management gets really nasty, and so do customers, King Soopers encourages customers to vent thier anger on employees during Thanksgiving and Christmas, the Union reps do not visit the stores during those holidays probably because the company bribed them to stay away so that they can have thier way with the employees. This is the time of year that King Soopers wants to try to get rid of long time employees so that they can replace them with Younger and prettier employees who look good in ads and commercials. Your best bet is not to work for King Soopers because if You do, Management will destroy Your Mental health.
I used to be a head ckerk at King Soopers 58, Shirley the store manager promised me a promotion to service manager, she is a liar, instead she brought in a service manager from another store. Store Managers lie, Store Managers are evil, King Soopers trsate thier employees like crap, take my advise and don't work for them.
i work a #77 can you get fired for giving the middle finger to a CC?
Store 118 trying to write people up for calling in sick not even on weekends and requiring a doctors note for all sick calls which is 3 days before 1 is required
At the King Soopers on 815 E Cheyenne Meadows in Colorado Springs I visited the store with the intent of buying food, I worked at another location but found that the supervisor named Tania Weber who bragged that she slept with Danny Bustamento who is also an evil manager so that she could be promoted to Management. I also saw a Blonde Head Clerk named Kristina who was wearing a red off the shoulder blouse and bragging that she got promoted to Management because She wears loose clothing and flirts with 50-60 year old customers so that it makes more money for the store, this is disgusting, I quit King Soopers because of stuff like this, and now I do not even want to shop at king soooers because of the Conditions of promotions and fair treatment are contingent upon looks and willingness to flaunt your body then of course who you are willing to sleep with in order to be promoted.
My story is very complex, and long.I'll just give basics;I was involved in a head on collision, {police were chasing a bank robber in Colorado Springs}-The perpetrator struck my vehicle in excess of-140-mph.I sustained deep muscle tissue injuries that did not surface till several years later.I started having major issues within a few years.At the time i was a head clerk for king soopers.Under my doctors advise, i needed surgery.I tried getting the store manager to assist me in filing for short term leave, so i could get this surgery.Doctors notes provided to the store manager, on several occasions, as well as my doctors advice, directly to the store manager to call my doctor if he had any questions{the store manager would not call my doctor}Next thing im getting a certified letter in the mail, terminating me.This went all the through all channels;from the eeoc-the union-into an arbitrator-I ultimately received nothing in compensation-the union misrepresented me severely-the eeoc dropped the ball-And at least three years after-I lost everything i had, including my career-THANKS TO KEVIN "KILLER" KELLY-I spent alot of time and money on this, and the bureaucracy of paper...