King & State review: Make :samsung stove

Make :Samsung

Model: NE58R9430SG

S/N: 0G337DCM400053J

Issue: while cooking top stove crack, no physical impact of any kind

Name: Charles

Email: [protected]@gmail.com

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Reply from King and State:

Good Day,

I would have reviewed the image sent to us as well as my team lead and we can confirm that this is definitely impact damage and we will not be able to cover such damage as per your product protection plan.

Kindly contact the manufacturer's for further assistance.

Thank you

Regards,

Brittney Byer

Customer Care Representative

Outlook-tco3vu1a.png

Tel.: [protected]

Email: brittney.[protected]@kingandstate.com

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My reply to King and State

Attn: Brittney Byer

Your email message does not make any sense, How could you determine from a single picture that this is impact damage?, the crack is definitely a Thermal Heat damage, I paid for this coverage and deserve that you send a technician to inspect the crack, It's very Criminal for you to take my money for appliance coverage and deny me when there is damage, I want to you send a technician to inspect this, that is the only stove I have at home, I have 4 kids that want to eat.

I will wait to hear from you.

Charles