King & State review: Stove that caught on fire

TO whom it may concern:

I have sent pictures to Michael on Oct 10 2023 as he ask me. Told me a tech would come to look at it . The tech only came a week later open the oven and said it could be fix. I told the tech that there was a serge that came from the back and he ignore me and said he'll file his report to your company. I waited and nothing , finally I had to call and talk to your call center countless time. Which the employees wasn't friendly or fixing my problem . I got a call from a manager and she ask me to send in the receipt to the new stove I purchase due to I can't afford to eat out everyday and a stove is important in a house hold. The manager call me on Nov 24/23 at 5:33 pm. Today is Nov 30/23 and I had to call back again the rep said that I could;t talk to the manager today and she also

told me that I needed to resend the receipt to the new stove due to they couldn't read the one I sent. The rep I talk to today on Nov 24/23 said that your company also forgets to call back customer due to you have a lot of customer,

she said it doesn't happen all the time but it does happen was her words. there a lot more to this story but I would rather talk to someone in higher management

due to nothing seems to be getting resolve. I've work in customer service for 55

years and if we didn't have customer we wouldn't have a business. I work for Costco and they are all about their members. I feel that I have been getting the run around and that I'm just a number. So what I would like is for someone who cares about your customers to call me at [protected] My name I Viola

I am off today and tomorrow morning. Other than that I work at 4:00pm in the after and I have next Thursday and Friday off. I never ever had so much problem with a company to solve an issue.