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King.com review: candy crush 20

J
Author of the review
9:01 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

What is happening at King? I have just scrolled down and read nothing but complaints on the Help Page, it never used to be like that. I feel sorry for those in Admin as there is obviously nothing they can do. King has taken all the fun out of the game, most of the levels you need a lucky drop, they also reduce the number of moves after a few days so unless that lucky drop comes or you use all your boosters you are stuck for days. Seriously King please have a rethink because judging by the comments your players are getting extremely frustrated and fed up.

I opened my game this morning to find that over 1, 000 lives had disappeared, I only had 5! I had done nothing at all to my laptop except turn it off and on as normal so no I haven't cleared my cache and not it doesn't do it automatically the fault is obviously with King. I have spent a lot of money over the years and have always enjoyed playing but you have now taken all the fun out of the game.

20 comments
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José Savelkoul
US
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May 19, 2018 11:15 am EDT

I agree with Janet here, the fun is really getting out of it the way you change things constantly. Do you ever test these changed levels yourself before releasing? King Care? (what's in a name), I think you could try listen to people (customers). I'm wondering if this game still will exist in let's say 6 months. More and more people are quitting right now. And it used to be such a great game...

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Pamela VanCamp Richardson
US
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May 19, 2018 12:19 pm EDT

The music needs to go. I can't seem to make it go away and stay away. Every time I log back in the music is back. Then I have to click on 4 or 5 pop up things to get to the music turn off button. That is the worst music in the world sounds like a funeral.

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Nigel Cleaves
US
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May 19, 2018 2:54 pm EDT

It seems that sloppy programming is beginning to show through recently and my complaint of the day is that I have complained and had no reply! If KING wants feedback and players take the time to feedback, then they should at least have an acknowledgement from KING against that feedback. The Facebook group i am member of has seen in the last fortnight an alarming level of distressed members complaining about unplayable levels, lost bonuses, levels that have reduced moves... the list could go on. If I can suggest something that may be of help to KING in relation to these issues, please put a member of staff in the Facebook groups and monitor the bad feedback they are receiving. I dont think this negative feedback is filtering directly through to the KING forum.

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LindsayMJ
CA
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May 19, 2018 3:14 pm EDT

Nearly every level in the last few episode drops have NEEDED boosters AND a lucky board to come close to passing them. I’m all for a challenge but having impossible levels is not a challenge, it’s unfair. I have been playing this game for 6 years, I loved it. Now it just feels like a cash grab at every turn. KING, you’re losing your faithful base. When Cookies help blog starts most new posts with “this level is impossible without boosters and has probably changed to be harder since this video” something is wrong with your strategy. I’m very disappointed and would not recommend people to get into this game. Players are not appreciated anymore, we are just milked for more money. Shame on you, KING.

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Rose Cibene
US
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May 19, 2018 3:30 pm EDT

I have contacted King several times for different issues. The response is the same...they are aware of the problem and will continue to work on the issues. Thank you for contacting us. Really? I agree, there should be a member on Facebook and monitor the feedback. Some kind of acknowledgement would be nice. King should DO SOMETHING...maybe these comments will find their way to the proper person.

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Karen Fenton
US
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May 19, 2018 5:22 pm EDT

Can you explain your rationale with regard to changing levels? I play on a PC and usually am waiting for the new levels on a Wednesday but by the time I play them, they've already been made significantly harder. Level 3344 has had moves reduced from 30 to the current 15 and blockers made harder to clear - it's just not possible. I have got this far without paying for anything so if that's your strategy, it won't work - I'll just stop. But I would be interested to know

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Sharron Myers Creach
US
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May 19, 2018 5:37 pm EDT

I'm really tired of having the amount of moves change so dramatically that a level is impossible to to pass without using all of my boosters or having to buy extra moves. I'm not sure why you're making it so difficult, games should be fun to play but challenging but not impossible to move on.

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Julia Veliz
US
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May 19, 2018 5:55 pm EDT

I'm a big fan of candy crush saga but it's getting harder and harder I'm stuck at 3338 I feel like quitting ...

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Julius Vil
US
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May 19, 2018 6:25 pm EDT

Since King was bought by Activision, everything got worse. You are losing a lot of players, everytime I hear only complaints, nothing more. It's sad to quit... we've been loyal fans since the start.

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Cheekian Tan
US
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May 19, 2018 8:22 pm EDT

I am very lazy to complain now, they just know how to buff buff buff and no really heard user's voice at all. They really need to stop these kind of redesign, the more frequent the redesign, the more people will annoy in this game, trust me.
Every weekday they will spend some time to redesign the level to make the level harder, and the thing that I need to concern is, they don't test it at all before release, just only know how to decrease the move only.

"Test" is not really a test, just a lie from their team. They can test anytime even before release but I don't think it is really test, let's take one example, 3352 is now impossible because there is no enough to collect chocolates, you see the moves given is only 16 but need to collect 15 chocolates from chocolate spawners, it is very obvious that they didn't test at all before they apply it.
Only they know how to take moves from players, so that's now you see a lot of significance of changes from the level, you are very rare to see after windows 10 app episode released and they increase the move after HTML5/Mobile released

Too adapt with space dash or similar type of event is not a good idea, because their mission is to make sure all levels can complete without boosters. Earn money is can but do not use this way (keep buff the levels) to earn money, it is very unfair for some people who already struggled the hard level by paying extra moves or boosters then suddenly the level is become easier...

Conclusion: King is sucks for now.

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CSultan
DE
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May 20, 2018 3:05 am EDT

What are you doing to this game, King? Releasing new levels that are really hard only to make them even harder within hours by reducing moves and making blockers thicker is not funny. Player after player quits your game because the levels are becoming impossible. Candy Crush always was challenging, and that was what the players enjoyed about it, but making it close to impossible to crush a level without tons of boosters does not make any sense and will only lead to more and more players quitting your game. Please think about this and release levels that are doable and fun again

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Stepon1
US
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May 20, 2018 5:36 am EDT

Agree with all comments.No more fun.Got Windows 10 completed all levels, where really easy then had to go back to windows 7.Took me three weeks waiting due to the disparity on levels .Why does Windows 10 get levels first? I would like an answer please.As it is the whole system is broke and there are a lot of unhappy peopls.

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Jakki Trev
GB
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May 20, 2018 5:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm starting to get frustrated with the game especially the "easy levels" stuck on them for ages, as for the super hard I won't even go there! Sort it out king please

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Kathryn Cochrane
US
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May 20, 2018 6:35 am EDT

Don't play much anymore. No chance of winning makes the game boring. Needs a change to get interesting. Used to be addicted now I don't want to play at all.

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Eve Siegel
US
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May 20, 2018 7:55 am EDT

I don't look forward to playing the challenges every week anymore, it's getting too hard to play with limited moves, and I lose almost all my boosters because of your stupid levels are becoming hard with all this licorice, chocolates, candy canes, etc. I used to like the old ways we had before the new King took over. I am thinking of quitting your stinking games, I know you are going to say well go ahead! Just tired of the frustration of the new levels every week. They are not worth the fun anymore.

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Sherry Hyler
US
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May 20, 2018 4:29 pm EDT

I have threatened to quit many times and somehow keep coming back...I used to give money to King! Now i give it to Tylenol...I am beyond fed up that i spent days, boosters and gold bars on level 3352 only to be handed level 3353 ...with nothing left tp play with...I will not spend my money making myself more misserable playing a level that has been reduced to 11 moves...KING WHY WOULD I GIVE YOUR COMPANY MONEY ...Its like going to a Casino with a dollar expecting to walk out a millionare...Done until its changed...I am boycotting all King Games...Until they are more fair in designing these games

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CCPlayer 6735
US
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May 20, 2018 10:17 pm EDT
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I have been a fan of all three candy crush series games and have been completing all the released levels every week in all three games for the past three years. Now what they done to Candy Crush Saga is only silly buffing levels. Also its really clear that the creators dont test levels themselves before releasing them, look what happened, 3348 once had only 2 moves, 3352 now requires 15 chocolate squares in 16 moves (you need at least 17 moves just to create 15 chocolate squares), level 3351 was already extremely hard with 22 moves now how much more with only 18, also levels like 3353, 3355 and 3364 are now almost not possible. It is never a good idea to always depend on boosters or even the events like Space Dash/Magic Dash, Im one of those players who is challenging himself to complete the level without boosters and I purposely quit the first try just to loose those boosters and I also dont like to see those first try crowns in my map, it kinda annoys me to see them.

Now King, if you continue to release levels/ buff levels as hard as like those above mentioned ones, I better go and quit the game, it is a massive waste of my time. Those levels in 2700+ were the last few levels in thr game that were fun to me, the later levels, they are just purely based on luck and it makes me sleepy to play them. I just newly quitted candy crush soda because I am bored with that game and this might be my next game to quit.

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Lisa Machesney
US
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May 23, 2018 1:55 am EDT

I really do not like the levels being changed all the time. It is very hard to help a fellow player when you keep changing the amount of moves and or the goal. When I go to read help videos the comments are so negative. You are not making the players happy. I have many friends who have already quit. I understand as go up higher levels get harder. But stop making them easy for the first few and then just about impossible without boosters. Just to make it a bit easier again

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Pat Deer
US
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May 25, 2018 11:46 am EDT

I have been playing for a few years now an gave up 2 years ago. I revisted the game a few months ago and found it quite pleasing once again. BUT recently I have been struggling to pass levels for weeks on end. Reading all the comments from folk who are a lot higher than me I believe its time to stop playing once again. This is supposed to be relaxing and entertaining people NOT frustrating and infuriating which it is now. Sort it out please

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Sue Halton Was Hallett
US
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Jun 24, 2018 10:15 am EDT

I have been playing the new format for Candy Crush Saga on Google Chrome for months but two days ago it has reverted back to the old format and doesn't go past level 2450, does anyone know what I can do about this. Still plays ok on Firefox on new format. I am on level 3458

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