CB Vacuum Cleaners Kirby Customer service during door sales and door cleaning

Kirby review: Customer service during door sales and door cleaning

Grace Khadvongsinh of US

Sep 13, 2023 2:01 am EDT

Verified customer

Featured review

I had a terrible experience with this company's sales team. They came to our door, offering a demonstration of a new vacuum cleaner and free stair cleaning, promising it would take only 25 minutes. Although we were open to the demonstration, we made our disinterest in any sales pitch abundantly clear! Firstly, one of the salesmen made racist comments about our nationality, leaving my family and me feeling extremely uncomfortable. Additionally, he showed strange and unsettling, perverted-like behavior towards me, a minor. It was truly unsettling. (tmi: I felt scared in my own house and hid in the kitchen for the whole duration they were at my house.) Secondly, another salesperson joined the conversation and was so overly aggressive. He showed numerous guilt-tripping and pushy tactics in an attempt to sell us the vacuum. Moreover, he criticized our house, describing it as "filthy and dirty," while also putting down our current vacuum. Both of them completely ignored our lack of interest, making the experience highly distressing. They said in the beginning that it would take 25 minutes but ended up staying at our house for three hours ! We repeatedly asked them to leave, but they persisted in pressuring us to buy the vacuum. The whole time they were there it was so stressful and loud :( Even worse, that night, we had plans to go somewhere, but they were stalling so hard. I watched as the first salesman literally packed up the supplies they used in slow motion, not even kidding. Anyway I think that it's really concerning that this seems to be a common problem within this company. I hope they can take real action because they are wasting so many people's time and money.

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Kirby Contacts

Kirby phone numbers

1800 781 556
1800 781 556

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35%
Confidence score

Australia

800 5472 9272
800 5472 9272

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European Countries

8800 500 5146
8800 500 5146

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100%
Confidence score

Russia

+1 (800) 494-8586
+1 (800) 494-8586

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USA and Canada

+1 (800) 437-7170
+1 (800) 437-7170

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+55 113 075 3026
+55 113 075 3026

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100%
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Brazil

+47 80 014 747
+47 80 014 747

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100%
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Norway

+7 495 374 7282
+7 495 374 7282

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100%
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Russia & CIS

+27 800 203 222
+27 800 203 222

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100%
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South Korea

+46 200 895 477
+46 200 895 477

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100%
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Sweden

+44 800 328 1247
+44 800 328 1247

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100%
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United Kingdom

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Kirby emails

marketing@kirbywhq.com

100%
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Support

contact@kirby.com

88%
Confidence score: 88%

support

consumer@kirby.com

77%
Confidence score: 77%

rebuild@kirby.com

75%
Confidence score: 75%

More emails

Kirby address

1920 West 114th Street, Cleveland, Ohio, 44102, United States

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Nov 20, 2024