Menu
For Business Write a review File a complaint
CB Vacuum Cleaners Kirby Salesman lied and it cant be used ore returned
Kirby

Kirby review: Salesman lied and it cant be used ore returned

L
Author of the review
12:35 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

A salesmen, Daniel Wilson, came to my mothers house to sell her a Kirby. She is 97 years old. He should have never gone in her home. He took ADVANTAGE OF HER and HE LIED TO HER. He sold her A 29 lb. vacuum, she can in no way push, but told her it was 8 lbs. He also said she had 9 months to return it. It was actually 90 days. How do I know this is true? Because my oldest sister came in at the end when mom was already sold on his "sales pitch" . He reiterated the same things to her. She believed him. Mom wanted it based on his sales pitch. Never once were they offered to try it themselves. The vacuum cost $2150.00. My sister tried to return it in what would have easily been within the 90 day period but he never answered or returned her calls. She tried the regional manger who she found out was his wife. She made up excuses as to why he wasn't "available". She felt it was being handled, waiting for instructions to get it back to Kirby. By the time she got to a supervisor of some sort it was past the 90days and she was told it cannot be retuned now. It sits unused and clearly they were misled. I called and spoke with Brenda and it seemed promising but since my sister had already spoken to Amanda and was told no then Brenda said her hands were tied. So I call Amanda more than once, leave messages and no call back. This is where we are. Ridiculous!

Claimed loss: 2150

Desired outcome: return vacuum for refund

Confidential Information Hidden: This section contains confidential information visible to verified Kirby representatives only. If you are affiliated with Kirby, please claim your business to access these details.

0 comments
Add a comment

More Kirby reviews & complaints

Kirby - Scam and abuse! 72
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Kirby sales tactics solution 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Unethical Credit practices 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Awful experience 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Kirby - Unethical salesmanship 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Kirby Contacts

  2. Kirby phone numbers
    1800 781 556
    1800 781 556
    Click up if you have successfully reached Kirby by calling 1800 781 556 phone number 17 17 users reported that they have successfully reached Kirby by calling 1800 781 556 phone number Click down if you have unsuccessfully reached Kirby by calling 1800 781 556 phone number 3 3 users reported that they have UNsuccessfully reached Kirby by calling 1800 781 556 phone number
    35%
    Confidence score
    Australia
    800 5472 9272
    800 5472 9272
    Click up if you have successfully reached Kirby by calling 800 5472 9272 phone number 1 1 users reported that they have successfully reached Kirby by calling 800 5472 9272 phone number Click down if you have unsuccessfully reached Kirby by calling 800 5472 9272 phone number 2 2 users reported that they have UNsuccessfully reached Kirby by calling 800 5472 9272 phone number
    European Countries
    8800 500 5146
    8800 500 5146
    Click up if you have successfully reached Kirby by calling 8800 500 5146 phone number 1 1 users reported that they have successfully reached Kirby by calling 8800 500 5146 phone number Click down if you have unsuccessfully reached Kirby by calling 8800 500 5146 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling 8800 500 5146 phone number
    100%
    Confidence score
    Russia
    +1 (800) 494-8586
    +1 (800) 494-8586
    Click up if you have successfully reached Kirby by calling +1 (800) 494-8586 phone number 0 0 users reported that they have successfully reached Kirby by calling +1 (800) 494-8586 phone number Click down if you have unsuccessfully reached Kirby by calling +1 (800) 494-8586 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +1 (800) 494-8586 phone number
    USA and Canada
    +1 (800) 437-7170
    +1 (800) 437-7170
    Click up if you have successfully reached Kirby by calling +1 (800) 437-7170 phone number 0 0 users reported that they have successfully reached Kirby by calling +1 (800) 437-7170 phone number Click down if you have unsuccessfully reached Kirby by calling +1 (800) 437-7170 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +1 (800) 437-7170 phone number
    +55 113 075 3026
    +55 113 075 3026
    Click up if you have successfully reached Kirby by calling +55 113 075 3026 phone number 1 1 users reported that they have successfully reached Kirby by calling +55 113 075 3026 phone number Click down if you have unsuccessfully reached Kirby by calling +55 113 075 3026 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +55 113 075 3026 phone number
    100%
    Confidence score
    Brazil
    +47 80 014 747
    +47 80 014 747
    Click up if you have successfully reached Kirby by calling +47 80 014 747 phone number 1 1 users reported that they have successfully reached Kirby by calling +47 80 014 747 phone number Click down if you have unsuccessfully reached Kirby by calling +47 80 014 747 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +47 80 014 747 phone number
    100%
    Confidence score
    Norway
    +7 495 374 7282
    +7 495 374 7282
    Click up if you have successfully reached Kirby by calling +7 495 374 7282 phone number 1 1 users reported that they have successfully reached Kirby by calling +7 495 374 7282 phone number Click down if you have unsuccessfully reached Kirby by calling +7 495 374 7282 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +7 495 374 7282 phone number
    100%
    Confidence score
    Russia & CIS
    +27 800 203 222
    +27 800 203 222
    Click up if you have successfully reached Kirby by calling +27 800 203 222 phone number 1 1 users reported that they have successfully reached Kirby by calling +27 800 203 222 phone number Click down if you have unsuccessfully reached Kirby by calling +27 800 203 222 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +27 800 203 222 phone number
    100%
    Confidence score
    South Korea
    +46 200 895 477
    +46 200 895 477
    Click up if you have successfully reached Kirby by calling +46 200 895 477 phone number 1 1 users reported that they have successfully reached Kirby by calling +46 200 895 477 phone number Click down if you have unsuccessfully reached Kirby by calling +46 200 895 477 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +46 200 895 477 phone number
    100%
    Confidence score
    Sweden
    +44 800 328 1247
    +44 800 328 1247
    Click up if you have successfully reached Kirby by calling +44 800 328 1247 phone number 1 1 users reported that they have successfully reached Kirby by calling +44 800 328 1247 phone number Click down if you have unsuccessfully reached Kirby by calling +44 800 328 1247 phone number 0 0 users reported that they have UNsuccessfully reached Kirby by calling +44 800 328 1247 phone number
    100%
    Confidence score
    United Kingdom
    More phone numbers
  3. Kirby emails
  4. Kirby address
    1920 West 114th Street, Cleveland, Ohio, 44102, United States
  5. Kirby social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Kirby Category
Kirby is ranked 6 among 24 companies in the Vacuum Cleaners category