Kizoa
Reviews and Complaints

Approximately 4 months ago I paid for the "Starter Lifetime Subscription" for 29.99. When I logged on last month i was notified that my subscription expired, and I would have to update my subscription to obtain access to my work. I immediately emailed Kizoa supplying them with proof of purchase and a bank statement with the purchase and date of purchase. It has been a month and no one has responded. I have since emailed a 2nd time. The phone number is not in service and there is no way to contact anyone. My account is under [protected]@aol.com.
This Company is a scam, and I will make it my business to share this experience on social media.
I am requesting access to my account as well as full refund.

Howard Linden
March 2021

Several years ago I naively purchased a Premium membership with Kizoa, believing that this
would be an excellent platform for producing my video/slide shows. While I wasn't looking for sophistication,
I did seek a program capable of performing basic editing. What they promised in their introductory preview
was in fact misleading:
• editing capabilities are poorly developed;
• almost every time I attempt to use the program for creating a new video or editing
an existing one, I encounter technical new glitches;
• each time I make a single edit on the music timeline, the program freezes forcing me to re login;
• saved transitions and music mysteriously disappear;
• texts appear off-centered;
• numerical ordering of my 100 plus saved videos become completely garbled making retrieval a nightmare;
• downloading is an endless process.
Last year, for four months, the company didn't answer its phones nor respond to my emails. When I was finally able to
communicate with them, I was given the following response:
• "we're in the process of upgrading; bear with us for a few more weeks.
Months have passed without any visible improvement:
• the number of editing capabilities have continued to disappear;
• Kizoa's customer service in Paris, London and the US are no longer reachable;
• should I want to go back to a previous window, I am forced to re login;
• I can no longer retrieve many of my completed videos. Many video/slide shows
appear to have been erased or gravely altered;
• a new message appears on the homepage. "WARNING, due to an exceptional fire
at one of the data centers of our supplier, OVH ICloud, some of your photos, music
and gifs cannot be displayed in your account. We sincerely apologize for the
inconvenience and will do our very best to get your data back online as soon as
possible"
This is not a guarantee, and the possible loss of year's of personal memories is more
than just an inconvenience.
Kizoa falls short of being a professional program and I give it the lowest marks in all areas.

I have tried for 3 days but to no avail. I can get the homepage but it will not load my Kizoa. It started OK but then the little green circle got to 90% and will, not load any more. I have hundreds of photos etc on there and I don't want to loose them. It worked fine a few weeks ago.

No longer able to download movies I have made, attempted calling Kizoa, but nobody answers their phone.

When I try to log into my kioza account that I just purchased a premium package from, it keeps telling me that I have the wrong password even after they sent me verification of what I originally thought it was to begin with. I have tried repeatedly and I get the same result with a message telling me "wrong password"! There is no way to contact this company, very very frustrating to say the least!

Despite being a Premium user I can't get it to work at all.
It says click the padlock on the address bar and I do.. and nothing.
Flash is Allowed on the browsers I have tried this on and now
nothing. No response from Kizoa Customer Services.

very disappointed. We had a fiasco last year with them, is it now terminal?
is Kizoa online finished?

I need to access my videos and images but can not get them to load on the site. I have around 20 movies and can only see one. The rest are just blocks with a few scattered images. I have sent them and email, had no response. I subscribed to the "creator" version thinking that would help but it did not. I need to have access to these videos and images...Help

I payed for life time membership, and it says basic. On my account it has male and diffrent birth date. I am a woman and thats not my birthday. I have my email as [protected]@yahoo.com. On my acount. But my new email is [protected]@yahoo.com so you can message me back. Please fix this problem.. Thank you.

I purchased this in November, buying a pro account. Kizoa is a video editing program that you can use online.

Within a day or two after purchasing it, the ability to edit video clips just stopped. That part of it didn't disappear; it still showed up, just didn't work. They ignored all emails asking about it. They ignored requests for a refund. It wasn't until I started making public noise on social media this week that they finally started to reach out. There is not a soul on earth that would purchase a video editor that can't edit clips. It's functionally useless.

When they did, they told me (as screenshot of email shows) that they weren't going to bring the clip editing function back. This is tantamount to selling
a coffee maker that can't brew coffee. Without the ability to edit a clip, it's not a video editor. Mind you, they don't put this on the support forums. They don't respond to questions. They just keep your money and are continuing to take people's money.

They are refusing to even acknowledge the request for a refund. This is theft. It should be treated as such.

Hi!
I bought this software several weeks ago and immediately didn't like it as it wasn't working the way I needed it to. I have been asking for a refund since day 1. I have had no response whatsoever. I have sent them emails, tried to call(no answer) etc.
I am filing a complaint because I am wanting my money back (29.99) and I have gotten zero response.

Below is the information I received in an email confirming my membership, as well as my contact information.

Melody Pfeffer
melody.[protected]@bluegrassumc.org
[protected]

You've successfully upgraded to a Premium lifetime membership!
Below you will find your payment details:

Kizoa lifetime membership: Premium VIDEO
Start date:25/03/2020

Total excl. tax:29.99 USD
tax: 0.0% 0.00 USD
Total incl. tax: 29.99 USD

Purchase date:25/03/2020

Payment method: Credit card

Reference: 1567543

Not only am I unable to edit video the numbers for customer service no longer work and I am getting no response from twitter, facebook or email. It's as if the site is just gone for all intents and purposes. I will be slowly removing my videos from kizoa and using another service from here on out.
While this was one of the easiest online editing tools out there this complete shutdown with no explanation is problematic at best and has left a lot of work unable to be done.

After many years of using this site to make my slideshows, I am no longer able to view my photos or movies stored there. I know the photos and movies are there but I cannot view them. All I see are small (broken?) icons where the photos/movies are located. I have tried calling for support but my calls are never returned. A few months ago, there were other technical issues with Kizoa.

Hello,

I purchased my Kizoa Starter Account end of 2018.

When I made my first holiday video with it, it worked fine.

End of last year when I wanted to make my second holiday video over the Christmas holiday, I all of a sudden couldn't cut any videos anymore.
When opening the video clip for editing, the usual window appears. I click on 'cut' but when doing so, the actual picture of the video is grey. Even when clicking on the arrow that would normally play the video, nothing happens and it just stays grey'd out.

I tried different browsers, re-uploaded hundreds of videos and nothing helps.
I paid money for a service that doesn't work, so I can't say I'm very happy at the moment.

Kind regards,
Silvia

kIZOA website is not opening.
Their telephone numbers mean an International call and I do not desire to make an International call. My email id is [protected]@gmail.com.

Kizoa address and phone numbers:

Pixvisio SA
24 rue de l'Est
Paris
France - 75020

Customer Support Phone Numbers
Phone:
+[protected](France)
3 1
+[protected](United States)
1 0
+[protected](United Kingdom)
3 2
Web:
www.kizoa.it
www.kizoa.app

Kizoa website has not been opening since November 2019. I thought the fault was with my Windows Anti Virus or my Special Quick Heal Anti Virus Software blocking the FLASH that is desired for the Kizoa software to play.

Hence I formatted and reinstalled my Windows and Office softwares, got it confirmed by the Microsoft Officials and the Quick Heal people that there was no fault of theirs in blocking KIZOA.

Is it possible that they have a major Server problem due to any hacking or a Virus attack? Is it possible that they may not be able to retrieve the past records of their members and hence are feeling uncomfortable about declaring the same due to potential legal notices from members?

One thing is obvious. They had an email communication identity. That customer sertvice facility has been removed. That obviously means that they have removed that facility. Does this mean Cost Cutting?

Question remains that they have not yet made any declarations on the net Does this mean that they have closed down?

It was a wonderful facility. Hope they recover from the present status and continue their service. I pray for them.

ANIRUDDHA ROY CHOUDHURY

Bonjour,
Voici tous ce que j'ai fait en utilisant votre site Kizoa.
Je ne suis plus capable de me connecter à mon compte.

Voulez-vous s'il-vous-plaît régler le problème.

J'ai encore besoin d'utiliser votre site. Pour faire des films, des collages etc.

La dernière fois que j'ai fait une carte d'anniversaire à été en septembre
dernier. Je n'ai pas eu de problème à entrer dans mon compte.

Présentement c'est impossible que ce passe t-il.

J'attends une réponse de vous en français s-v-p.

Ludgère Lavoie Raymond

My sign in number to Kizoa is [protected]@gmail.com. I am already a life time 'business' membership status. recently I just found I could not upload the photos into the album of Kizoa. Because I am in a rush to run few movie clips, I tried to locate it's email address to report and throughout it's system, I couldn't find it. I remembered in the past, they have an icon showing if customers having problem can directly email them. Today this icon disappeared and I try calling the only number (844)898-4402 provided in the system, and it is not responsive and wrong number (maybe I don't know how to dial).
I have an immediate glimpse of mind whether the company is going to cheat after I paid for enrolling the permanent membership.
I do hope the company can supply a direct email address and an effective telephone number with country code, showing these information in the system again.
Do hope they can see my complaint and resolve the problems I encounter at very soonest possible.

I have used Kizoa for several months in my role as a teacher, and have taught kids how to use it with great success. For all the functionality of the program, which was easy to use, it's got two fatal flaws.

The first one is that I am unable to edit clips of video. In Chrome, I don't even get the option to try to edit a clip. Cleared cache, restarted it, etc. Nothing. Changed computers. Nothing. Changed browsers. Safari can't even get it to load, even after adjusting the Flash option. In Firefox, I can try to edit the clip, but the clip doesn't show up in the editing box. Just a blank, black box.

I paid for the program. I upgraded again, figuring it might be it. Not a thing has helped. That leads me to the 2nd fatal flaw.

They don't care.

That is the saddest part. It's probably an easy fix. I mean, really, who creates a video editor that can't edit clips. As insane as it sounds, it's the same thing as having customer service that doesn't help customers. And that's what you'll find. Multiple emails. Multiple calls. Can't get through, and only got one reply back by email. They ignore requests to refund money. They make you miss deadlines if you expect to be able to use this for work. They absolutely do not care. For the love of god, don't pay for this program and do not expect an ounce of help from them in the event you trust them with your money.

As a teacher, I had the opportunity to really create more customers for you. My students are juniors and seniors. They may need to pay for something like this someday. The only positive thing to come out of this is that I can stop them from giving their money to Kizoa.

I have prepared many videos using kizoa movie maker.
Kizoa movie maker site is unable to open.
I could not view my videos.
Also I couldn't prepare any more video.
I have premium lifetime membership of kizoa.
Still I am suffering from this problem.
I couldn't login in my kizoa account.
Even I have tried emailed my problem to kizoa.support but delivery was failed.
Where to get solution of this problem.

I have been a customer of "Video Maker" for approximately 10 years and have loved using the site. I am currently working on a video I had hoped to complete before Christmas. The video maker site has been down for over two weeks now -- unable to log in as a member or open the website -- comment says "server not found". Have read others customer comments that they have been told problems with the site are being worked on and site expected to be running soon. Can this be confirmed? Thank you for your response.

It's been almost a week now. Once when I checked they posted that they were having trouble with their web site and were trying to restart it as soon as possible.
In spite of all the nasty comments above I have had no trouble with Kizoa.com for over 2 years making videos, collages, etc. so it is a fact of Internet life--here today, gone tomorrow. I hope it is just a glitch but if not I'm looking for another site. Any suggestions?
Are they out of business?