Kizoa
Reviews and Complaints

Hi I have been having an absolutely terrible time convert ng my files with Kizoa player it is so terrible I am on the verge of asking for a refund then I read something that said I can contact you to ask for you to make an adjustment to my account so that I can burn my movies outside of Kizoa player this is what I did last year when I had Kizoa. it seems like that feature disappeared from my account even though I upgraded on top of everything else please it is taking me way to many hours and is terrible I need you are immediate help.

Hi, I am unable to login to KIZOA online app to create movies.

I am trying to reset my password but I do not get my password to my e-mail. When I try to login it says connection not possible so I am trying to reset my password thinking I am entering a wrong password but I still get the same error and also I have not received my password via email.

I have also paid 16 Pounds to use this app to create big videos

Can you please let me know how can I login to this?

When I attempt to log in all I get is a grey screen that doesn't allow me to log in this is especially annoying because I had a presentation which I have had to postpone and the same thing has happened to many of my colleagues. As you can see this has had a very disruptive problem which I really hope that Kizoa's creators will be able to solve and prevent from happening in the future.

December 3, 2017. After looking around for a good photo movie maker, I found this and was very happy with it. I spent six hours making a movie for my mother for Christmas, it said I could sign up/log in to save it. I tried to sign up but I already had an account, so I logged in. It said my account was expired so I bought a premium account, it re-directed me to the main screen. All my work was gone.

Tried to log in to Kizoa. Was told "connection not possible". Figured I may have entered the wrong password so I clicked "Forgot your password?". Submitted email. Have been waiting hours for an email with a new password at that account. Thought maybe I entered wrong email, tried my only other one. "Connection not possible". Tried for a new password. No email with password. Emailed customer service about this, no response back still.

Hi,

For the second time it appears that my slideshow has failed to send to the recepients.

A month ago it happened . Tomorrow I tried to send the slideshow "Koen & Pilar" to the emails as provided ([protected]@yahoo.com and [protected]@yahoo.com)? The latter one is my own email address, that is why I know the movie has not been sent. Could you please solve the issue? I made quite a bit of effort so I like this wedding couple to receive the movie as soon as possible. Thanks again for your help!

Note: I lately upgraded from the free service to DVD Pro.

Kind regards,

Irene van Kessel

I signed up to a free trial, spent weeks on my video getting every detail right only to be told afterwards I have to pay £24 to download the video which was not stated at the beginning, knowing i needed the video I paid the money. Upon paying this I down lauded Feb video and it doesn't play anywhere and it's highly frustrating highly irritating that I've pay money I was not expecting to have to pay and still not received a product I am happy with. I called and left a message no one has returned my call and I am just appalled at the customer service and would like a full refund.

I was so happy I have finally found an awesome online video maker that could bring all my photos, videos and music up together into 1 awesome video/slideshow.

I was so happy few minutes ago at how it turned up and so proud it turned good, but I am so mad and disappointed now that it seems you have to buy it before you can download your creation!

Why not mention it before I have spend hours into creating it?!

Not even a mention when you open the site, everything works fine and then BAM! We couldnt care less you just spent so much time into it, here... buy it first...

Well thanks, but not thanks. I would have even considered buying it if you said earlier...

I designed a slideshow online with pics and music, posted to Facebook. I received a message that said it posted successfully. I and others attempted to view video on our cell phones and iPads, etc. however, we are unable to view the video. It NEVER plays the video. It will only play it when I log into Facebook using my desktop computer. What can I do so that my shared video is actually able to be viewed by others?

I had the same problem as many other people. When I found this site Kizoa I thought I was signing up for a free trial. I was very excited about Kizoa and used it to make a slide show for the project I was working on.
I spent about two weeks working on that and when I wanted to download their site said that I have to pay for that!
They left me no other choice and I really paid because I had no time to waste. Sad that there was nowhere mentioned that downloads were not free. Watch out!

I wanted to make a slideshow as a present for my sister. So I went online and found Kizoa website and it was supposed to be free. So I spent hours on making the video and when I wanted to download it I was told that I have to pay $30! Then I tried to post it on Facebook, but was not able to do that without paying. No way I'm paying for that! I could have spent this time using another program that was actually free. Such a disappointment and a waste of my time.

I went online and found Kizoa website. I wanted to make a free slideshow for my 70 year old mothers' birthday. I checked the reviews about Kizoa and was very impressed. So I decided to give it a try, because it also stated that service is absolutely free. I spent days working on that slideshow and then realized that I cannot actually download the video or upload it to Youtube without signing up! I spent so much time making a perfect slideshow, wanted to make mother happy. This website is not free! I'm very disappointed, just wasted my time. Scam!

I was stupid and didn't check them on the web before paying for their services.The same things here. I spend hours and hours creating that f..ng video. Payed as they asked me on their web site. Then been told I will get a details on my email how can I download my video. But its two weeks gone, no money no video no respond, most of all. I can’t log in in my kizoa account; my registration email disappeared, so everything is just f..ng gone.
I’ve send them already two emails.NO RESPONDS. This week I’m planning to go to the police to fill the complaint. This is absolutely SCAM, be aware, stay away.

The website has been unavailable for the whole of today, 20th September 2015. I got a 503 service unavailable message saying "The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later"

Totally fed up, having paid for a lifetime membership and cannot even use it. I had a very important slideshow I needed to access today :-(

I'm so happy with the service I received from Kizoa that I wanted to get my voice out there since there seems to be some not so nice reviews. I wanted to make a slideshow video for my sister's wedding and i was really pleased with the options i had on kizoa. I was able to put together a slideshow with over 200 photos and i was even able to use my sister's favorite song in it which she loved, she even cried! I highly recommend kizoa and will be using them again =)

Do NOT order from this site. The email of my slide show did not go through and burning/download also did not work. When I contact customer service, I was told that I was in error...that they have many happy customers. I informed them that I was going to refer to my bank because their product did not perform the way it was promised and they told me their headquarters were in France and they didn't have to comply with US rules. BOGUS! If you sell somewhere, you have to support that sell...period. Or have criminal intent in my book. They are rude. Their product doesn't work as it indicates and you will end up fighting to be treated with respect, or worse, to get your money back. Don't do it!

Website has been inoperable for a week. (I have been a customer for maybe 10 days). As you can see by the attached photo, logging into the product freezes at 39%, so it is completely inoperable.
No response to email, and not answering phone.
Finally a couple days later I get someone to answer the phone.
Customer service rep agrees it isnt working, assures me it will b up and running
by 8am yesterday. Apparently not. Actively refused refund.
Not able / willing to fix their product, nor are they willing to give back my money.

I liked the features of this site and signed up for a free account. I put 1.5 hours in creating a slideshow and when done they said I have used some premium features, hence I have to upgrade my membership to a premium one. I was really frustrated at that time as I was planning to surprise someone with that video. It was like a sheer wastage of time and it actually spoiled my plan. My point is they should have mentioned the premium features so that the user thinks twice before using them. But from the very first you are alluring people to create videos/slideshows for free and suddenly after wasting their time, you come and tell that they need to upgrade their account. This is cheating! And you cannot run a cheating business for long. I will not use this site and will ask everyone to think before using kizoa. It's hopeless.

I've been struggling with Kizoa for 2 months and can't burn a dvd...I write them and they suggest this and that but I think it doesn't work because it's a french program that does not work in the USA...want a refund! And they should be reported to the BBB.

TERRIBLE. I had to "upgrade" by paying to see if the slideshow had the features I needed, and it didn't. I asked for a refund a few hours after purchasing, and they shut me out & refused. Ridiculous. Saw 1 million complaints online AFTERWARDS of course. Stay away, this company is honestly just out to take your money & nothing else.