Kmart
Reviews and Complaints

Kmart at 2490 on veterans. The cashier Zena is very rude. I bought stuff the coupon they gave me didn't work so I told her I didn't want the cokes. She said I had to bring them to customer service. I never had that to happen to me. I've been shopping there for 6 years. I go in there every other day. I will not shop there no more. They don't how to give people good customer service.

I bought my daughter a blouse for her birthday that she didn't like. I had the original slip but since it was over 30 days I could not return it. I was told I couldn't get a store credit either. This is the worst return policy I know and will not shop at Kmart again. My elderly mother and aunt love Kmart but I will not take them shopping there again. This was in Saugus Ma and now I have a $20 blouse I cannot use

I ordered a beach towel online and got an email that it was ready for pickup. I go to the service desk at Kmart on Patrick street Charleston WV at exactly 4:30pm. The lady running the service desk asks my name then my number, which I didn't remember off hand. She rolled her eyes and took a big breath. I said I can give you my email and she took yet another deep breath and said well give it to me. She looked it up and there is nothing under that name, she said it a couple more times rudely. You could tell that she was finished trying to work with me she did not want to work with me at all. She looked at my email she had someone call her at the front desk, then after talking on the phone she walked over to a cashier Lane and came back with my beach towel. She had no customer service whatsoever and it was like pulling teeth to have her help me when the whole time my merchandise was there. When she got back with my beach towel she scanned it and literally tossed it on the counter and said, "there you go" and immediately was done with me would not look at me. Hopefully something will get done if not I will be more than happy to go to my sister-in-law with 13 news with my story. Thank you for your time and reading this.

I purchased a halloween costume from kmart size 5-6 boys only to find out after I purchased it that it was an 8-10 (marked incorrectly). I went to customer service to exchange because the store made the mistake of labeling and Bridget (customer service) said that there were no exchanges do to the store closing. I told her that I realized that but since kmart put it on the wrong size hanger if I could exchange it for the righr size because it was there fault.
Looking at me with a nasty attitude she said "I already told you no, our end of the day you would screw our calculations".
My four year old later asked me what the word "screwed" meant.
I am disgusted with how we were treated when it was kmart that messed up on their end.

In Juy I purchased a sweater and skirt for my granddaughter for school, not knowing of Kmart's 30 day return policy. My son in law had surgery June 30th and my daughter went into premature labor just hours later. Long story short, the skirt does not fit my granddaughter, and Kmart in East Liverpool Ohio refuses to let me exchange it for size because it's been more than 30 days, even though I have the receipt and the tags are still on it. The sweater I got to match, had never been worn, and began unraveling before my eyes the first time she put it on. But it's been more than 30 days so they won't take it back or exchange it. I will never school shop for my grandchildren's clothes again at Kmart. 30 days even with a receipt is ludicrous. I'm stuck with a skirt that don't fit and a sweater that is falling apart at the seems. I sewed it, but it continues to unravel everywhere that hasn't been sewn... I'm not sewing the entire sweater, I'll throw it away and never shop there again. Neither will anyone else in my family.

Kmart Harrison, Ohio
Went in to exchange a dress my grandmother bought for my daughter. They would not let us with out receipt or reward card.. my grandmother is 83 years old and she can't get out of the house alot. They wanted her to come all way down there or they could not do it.. jermaine is supposedly the store supervisor.. he is nothing but a joke... he got really rude to me and my mother saying we were belligerent and he was going to kick us out of store.. we were ok until he started getting rude and nasty... manager came over spoke with us finally they were like do you know her telephone number on account uhh yes.. That took 2 min... now was that so hard to do ... we did not need to be so badly disrespected just fit them to finally say do u know number. min we will be calling corporate ...

I came to exchange a belt that is too short, I was told not without a recipt, I asked for them to check my rewards card and...The manager of the kmart in Roswell nm, chris was rude, and will not help. Service desk, John was awful. Customer service said it shouldn't be a problem when I called on the phone, but no... I have to eat the $20 ! Store # 7017.

Corrina Hardman
[protected]@gmail.com

My girlfriend is an employee at Kmart in Oakdale ca. She has been sexually harrassed by a member of management named Matthew Burkett. He was confronted about the situation and told "not to do it again" with no further repercussions. Then they told my girlfriend not to be embarrassed or worried if they so happen to have to worl together. I think That's ridiculous. Especially after he admitted to doing so, the least they could do is make sure my girlfriend never has to worry about him being there when shes working. Donna is a member of management in Oakdale that is extremely horrible at her job. She won't even ensure they dont have shifts together. Contact me at [protected]@yahoo.com or [protected]@gmail.com or call at [protected]. I don't want this to go unnoticed.

I have been calling since Sept 22nd 2017 complaining about a 40" Samsung Smart TV that I purchased from a K Mart store going out of business. I returned it with-in 2 hours of purchased as it did not work. To tell you all the hoops I have been dragged through would take several pages and time. NOTHING is being done to replace or refund this TV. I have never experienced anything like this. I have two pages of phone numbers, several names of people whom I have spoken to and still nothing. I believe K Mart takes all their damaged returned merchandise and puts it in their stores going out of business as they post all sales final! this should NOT apply to expensive items that we have no clue of damage until taken home. Samsung will not replace as it is considered physical damage done at the K mart store.

10/24/2017

i writing to make a complaint, your store have a great costumer service, but today i come across disappointed with one o your contrated employes. us security associates. in the morning hours.
Visit your stores in Aramingo ave. to pickup a online order. when i abont to leave, the guard at the exit ask me for the receip snow him the receip taped to my package. without asking anything he say dont move and placed himself infront of me, restricting me. asked if their was a problem, no answer was given. i tried to push my way thru, to no avial. he would no answer, no let me pass (all this in precense of costumer) two other guard arrive asked for the receip, asked if it was purshase online i responded yes, sge asked you pickup in costumer service ai say yes. she say is ok. but this guard is still bloking my exist.
i am outrage. this is a unaceptable behavior, i was mistreated. treated as a theif at no evenan apologie. i asked the guard his name to make a report an he said no, and stated he did not care if a make a report. tried to speak with who i thouhgt was his superviser also to no avail.
after knowing this incident, hope you take some action to educated your contrated employee's on behavior twards
custumers even is they have a doubt, wich will be prevent the loss of business or lowsuitsin the future.
respectfully submitedd
disappointment custumer
dayana g sanchez
[protected]@gmail.com

My daughter, a teacher, bought a pair of paints in September. We tried to return the pants today SIMPLY for another size, same pants, same price, just another size. The purchased pants had a price tag still on them, but since it was 32 days past the return policy, the store refused to make the swap. We have been loyal, faithful shoppers for years but because of this new policy we will NEVER shop at K-Mart again. Additionally I will tell everyone in my social circle, as will my daughter, about the ridiculousness of this new policy. What is the harm in returning 1 part of pants for the EXACT other type of pants because the size was wrong? It makes NO SENSE. Do you really want to lose customers over a policy such as this?

I walked in one of you guys kmart location stores in pinole with bags of items that I have purchased for the dallor store went in to buy my daughter pull ups got to the register and the Chinese cashier ask me for my respecit and looked and search my bags to see if I had stole anything I was very upset and felt disrespect only because I was a African American female I will never shop there again ever in life y'all lost a customer

Hi I was a employee at Kmart located on Aramingo Ave Philadelphia, Pa.. The manger cares nothing about the employees. I had to leave because I started college full time. When I went to the store manager in charge and asked for a letter or something that says I know longer work for Kmart. She had a very unprofessional meaner, which I believe needs training. I really need this letter she refused to help me. Please help me with this matter.
My name is Theresa Hall.
Address 3044 15 street
Philadelphia PA 19132
Thank you

Im an older man. In the Devonport store today I found it rather embarrassing when some young woman tried to teach me how to use one of the self serve machine's like I've never used one in my life before. I choose not to use those machines as they always play up I know full well how to use them. If people line up next to a proper register they should be left alone. Unless they look lost. Better still upgrade the out of date machines to ones that work!

I went to the Kmart in Camarillo at 8:50 on Sunday October 15 and there were people and employees in the store and the store hours are supposed to be until 10. I had to knock on the door so they would look at me and they said they close at 8. Why are the hours posted differently? Very bad business practice and I won't be back! While I was writing this in the parking lot, there were at least 5 people that drove up and couldn't get in! What's up?

Myself and my 4 other African American family members walked into the Kmart location on west 3rd street in Bloomington Indiana when over the speaker they announce Security standby. I instantly got offended because I felt that it was directed towards us. This is 2017 and it is horrible that we still have to experience this. I myself can say that I will never visit that location but I don't live here so of course that wouldn't be hard to do. My I do have little cousins and nieces and nephews that has to grow up here.

I’m trying to purchase warranty on my TV through the Kmart smart plan over the phone but I was transferred over five times to different departments that didn’t seem to know what was going on or what they were supposed to do in regards of selling warranty to a customer for their TV, is there anyone in charge I can talk to in regards to purchasing warranty on my TV.

Local store rapid city sd refused to cash a personal check under $500 by a shop your way reward member. They advertise this on their website and many sites give publicity for this exact policy. I have screen shots showing the Kmart.com publishing this policy as well. But when I called ahead (live hour away) to ask costumer service to cash a check they refused and said government issued checks only.

Hello, I would like some feedback as to a recent interaction I had as a KMart shopper.

I had access to a $7 off of $15 "Surprise Points" deal in Home Goods. In order to redeem this, I went to your 34th Street location.

I arrived at the register with a toilet seat cover, a towel, and a welcome mat. The first cashier was recalcitrant to a fault. She insisted that I had 69 cents in points and would not look to see if there was anything else available. She just wanted to read me the answer from the computer and be done.

Then, a woman who I assume was a manager came over and confirmed that I had the coupon, but the seat cover which I had was not tagged.

They both shrugged at me as if this was the end of the matter--even though, tagging items is KMart's responsibility, not mine.

However, I was willing to work with this. I went downstairs and looked at the covers. None of those in the color I wanted were tagged.

Still, I wanted to work with, not against, KMart. I took a picture of the price tag on the shelf in order to capture the numbers.

I returned to speak again to the manager who had previously enlightened me.

To my surprise, she was insistent that she would not do anything without a tag. She did not know why the items were not tagged (she suggested that all the covers in this color were returns); she just refused to do anything without one.

I debated the point with her for about 5 real minutes because this was the most absurd Kafka-esque procedural adherence that I have encountered in some time.

Ultimately, however, I could see that she was set in her need to see a tag. I left without making a purchase.

I would like to note here that she was professional and polite throughout her interaction. She willingly let me pester her with questions about what the problem was. My complaint is not about her.

However, I would like to complain about KMart's rigidity in this instance. It appeared to me that when the computer did not allow for it, your employees' minds shorted like a circuit. They could not think creatively. They could only repeat, "It does not have a tag, " like a not-very-inspired automated recording.

On a separate note, I resent being punished for KMart's oversight. If your store neglects to tag its items, that is their oversight, not mine. It should not affect my purchases.

But, my main point is that your employees could not see that because you have trained them to pay so much attention to the computer that they can no longer think beyond what the screen tells them to do.

This is regrettable. It is the fault of KMart, not its employees. I will not shop there again.

Thursday, Oct 5, I went to KMart to use $23 in free cash that I received by email to use in clothing or shoes purchase. Thursday was the last day I could use it. But before that I didn’t have time to go. My husband, 6 yr old son and 1 yr old daughter were with me. We took about an hr and a half in the store relaxed looking around trying to use the freecash. When I got to the register to pay the girl told me the pin wasn’t correct. So I stepped aside to find out my pin and I told her she could help the other customers. So when I found out the pin I was waiting for her and she just ignored me and just taking the customers. She never told me to go to the back of the line so she could help me again. I thought she would help me when I was done. Which I was already frustrated because it was about 15 mins. My kids were hungry already so it was a bit to long. When she finally helped me. She told me my points were gone and there was nothing she could do. So it was a complete waste of time. It was frustrating and long. My kids were annoyed from just sitting there waiting to long. They never get upset to go anywhere. This was just a bad experience and left the store empty handed. It was 2 hrs wasted for nothing. Have never felt so upset over something like this.