Kmart
Reviews and Complaints

1) I have made a online order.

The tracking status of order is shown as below 1Z4E1Y170338988580. This package consists of around 12 items and the weight of the UPS order is shown as 8 lb which does not seem to relate to each other as is certainly a question to ask. If the shipment did contain what it said how can it be weighing so less.

Over and above that finally UPS shows the status as returned to shipper as the address has multiple errors and this seems to be only in this shipment of the complete order which seems to have this problem! When I asked for reimbursement they claim that the amount has not been charged at all. This is after I receive partial delivery of the order .

2) I have put a prior order 1215218 of which does not have a trace. I have called 10-20 times and they do not seem to have the status of the same. Every time I will get a different answer and finally that the research is going on.

Very poor service!

KMart
4210 Wheaton Way, Bremerton, WA - [protected]
www.kmart.com

I went to kmart today to get a few things. They were having their 50-70% off sale this weekend. When I was done shopping I went to get in line and none of the cash registers were open, a huge line that went almost the full length of the store was waiting to get taken care of by one person and that person was working the customer service desk. The lady called for cashiers to come up front but no one came. After about 5 minutes a woman came and all the people at the end of the line went to her checkstand, I made the comment that if they are going to have a hugs sale then they should have people working there that day. A kmart employee walked by me and said really snotty, "Well we had to send three people home sick" That made me mad. So I guess that they would make a total of 5 people that work at k-mart? I understand that crap happens but for crying out loud at least make apologies for the slow pace and let customers know what is going on. Then the snooty woman kept on walking and she didn't even help. The longer I stood there, the more angry I became so I shoved my cart into a blank aisle and walked out. I can't stand rude people, and won't put up with them. Another thing is they could have pulled people off of their departments like Jewelry, clothing and such to come and help check out. It was ridiculous. I will never shop there again.

I worked for KMart pharmacy in Santa Fe, New Mexico from 1996 to 1998. I was harrassed on the job. I reported this harrassment and was punished by being written up for things I had done wrong. I did not feel the problem was resolved so I went to New Mexico human services to report this. Two days later I was fired for "other reasons".
During this 2 year periodthat I worked there, I was sexually harrassed by a pharmacist, Joe Simmons. I went to the manager of the store, John Weisinger. He told me to grow up and told both me and the pharmacist to report and wrongdoing about the other. By going to human services, I was able to file a lawsuit against K-Mart for discrimination based on my sex, but I ran out of money for my lawyer. I realize this was a long time ago, but they got away with it. I since have heard that the pharmacist Joe Simmons went on to do this to other girls.

Kmart had coupons which state: get a $10 kmart gift card when you buy a duracell saver pack and 2 participating p&g products. It states 1 per transaction. My 11 year old son and I were in there and we decide to do it twice... He goes through first. The cashier tells him he cannot do it. It is 1 per household. A parent has to do it. I wasn't aware there was an age limit. I tell them I am the parent. She says 1 per household. I said the coupon states 1 per transaction, and we are doing 2 transactions. She says corp issued a retraction. I come home and call corp cs, who tells me it seems I was doing exactly what the promo said, and she knows nothing of a retraction. So, then I go online and people are saying it is happening everywhere. The coupon came from p&g. It was also in kmart's ad, yet they are claiming it was a misprint. So, 2 companies both misprinted? As far as I know p&g is not away of kmart's sudden new rule. (I have emailed them about it) anyhow, they have no way of knowing who is in a household. It doesn't say anywhere that it is 1 per household. Not on the coupon, not in the promo details. There is also no disclaimer about reserving the right to resign or correct. They took all the coupons and hid them at the cs counter. I already had like 10. They are not honoring the coupon or their ad. They have lousy customer service and this is a really shady business practice. It also seems like false advertising to me. I was buying other things besides this and I put them back. I will not shop at kmart again.

My son got his first job at Kmart only to be treated like a slave, there is a manager in name Tony in Kmart, Staten Island Store #4248 that treats teenagers like garbage, its time to go home and parents waiting in there cars to pick up there kids and he has them running around the parking lot get shopping carts that by the way should have been done earlier, putting them in stacks and its a school night 10:30 and still if one cart is out there he yells at them like animals. My son was helping 2 customers today and he was walking out to help them put there stuff in there cars and this manager came up to him and ordered him to go fix the sports section up because the person in that department was not in, he told his manager I will once I help these two customers, he told him no go now, my son turned around and said in a minute once I help them to the cars, the manager turn and said my son s name and said you know I swear I, and my son said what you swear? with that my son quit, cause he was treated like this by this bully.

As posted to their customer service department, in a second e-mail that was in response to their "second" non-reply to me.

In a message dated 6/10/2007 6:47:35 P.M. Pacific Standard Time, help AT customerservice.kmart.com writes:

Please include the following line in all replies.
Tracking number: UT20070610_[protected]

Dear David P. Beavers,

Thank you for contacting Sears Holdings Corporation. We would be glad to assist you with your concern. Please reply with the following information:

Customer Phone Number:

What part of - respond in writing! I do not give out my phone number, nor do i wish to discuss this over the phone - do you not understand? Below is the first e-mail i sent! The one you need to respond in writing to:

June 9, 2007

Watsonville, CA K-Mart
Associate at register failed to ensure all purchased merchandise was placed in elderly couple's cart.

Today my parents, who are elderly, went to K-Mart as they usually do to purchase their prescriptions and other items. The associate who cashiered did inform my mother of a rebate, and that the register receipt had to be sent in to obtain the rebate. However, the associate failed to ensure that all goods my parents purchased were in their cart as they left the store. Upon returning home, my mother filled out the rebate and mailed it off. She was afraid she would forget about it. However, being elderly, they were unaware of items missing as they gradually put away the goods they bought. Later in the evening, they were looking for some of the items they'd purchased and spent hours going through the house and car looking for them. They couldn't find them. I asked if they were sure that the cashier had placed the items in their cart. They were not sure.

I then went to K-Mart to see if their paid for merchandise had been left at the register. That's when I encountered the service manager. I explained to her that NO I didn't have the receipt because it had been mailed off for the rebate. I did list what items my elderly parents recalled purchasing that they couldn't find. Well, apparently K-Mart's policy is to NOT hold onto bags of paid for merchandise for more than an hour. After that time, the items are rather haphazardly logged into a book, primarily by Skew numbers and quantities, then the items are restocked.

A) K-Mart's policy is to restock and resell items that customers ALREADY paid for but were NOT given upon their egress from the store? Isn't that akin to ripping the consumers off?

B) I noticed just HOW MANY items were logged in the book as "forgotten and returned". This is inexcusable. HOW LONG DOES IT TAKE AN ASSOCIATE TO SCAN HIS/HER REGISTER BAGGING AREA TO MAKE SURE THAT PEOPLE - ESPECIALLY THE ELDERLY AND DISABLED - HAVE ALL THE ITEMS THEY'VE PAID FOR? Five seconds? Ten seconds? Answer - The sheer volume of products logged in K-Marts forgotten and restocked items book indicates to me, THE CONSUMER, that your Associates are NOT properly trained and that K-Mart ENDORSES such acts, which can be construed as Fraud.

C) The service manager I spoke with started to give me the corporate policy rhetoric, which caused me to become unhinged. Yes, I started YELLING. In my view, K-Mart's "policy" absolutely reeks of ripping off consumers, particularly the elderly or disabled or anyone who has attention or memory problems. I MADE MY VIEW KNOWN TO EVERYONE WITHIN EARSHOT IN THAT STORE. This upset your manager, who started to pull away, saying she was just an employee and didn't have to be subjected to my yelling.

WRONG! When a customer YELLS it MEANS THE MANAGER ISN'T SEEKING AN IMMEDIATE SOLUTION TO THE PROBLEM!

I've been in customer service. I have been yelled at. Logic dictates WHY this emotional response occurs.

Spewing corporate policy at me IS NOT SEEKING AN IMMEDIATE SOLUTION.

Yes, I apologized to her for shrieking. I also HAD TO INFORM HER THAT the sale was LOGGED in K-Mart's register tapes.

After much time, the issue got resolved. We found the items logged that my parents did not receive in their cart when they finished their purchases.

Because the descriptions were relegated to Skew numbers AND SINCE THERE IS NO IMMEDIATE ACCESS AT THE SERVICE DESK TO INVENTORY CONTROL TO ASSOCIATE SKEW NUMBERS WITH SPECIFIC ITEMS FOR CROSS REFERENCE, it took over an hour to re-pick everything.

BOTTOM LINE:

1. Your associate cashiers NEED to take the extra 5 to 10 seconds to scan their service area to MAKE SURE that K-Mart customers receive ALL the items they purchase.

2. Only holding bagged items left behind for an hour at the Service Desk then restocking them is simply BAD POLICY. There IS room to hold the bagged goods.

3. In the event that the associate cashier FAILS to give the consumer his/her purchased goods, then the associate cashier should immediately check to see if the customer paid by cheque or credit card. If the consumer PAID by one of those means, then there IS a name attached to the sale, WHICH CAN BE LOGGED onto the bag, or in the book. Granted, this would not work with cash transactions, but would with cheque or credit card purchases.

David P. Beavers
Freedom, CA

My complaint with this k-mart is twice i have bought items on clearance racks in this store. When i get home to notice they charge you the regular full price and while bagging your items they take the full price and clearance tags off your items so you can not get the difference when you go to take your problem to them so you pay the full price. What a way to cheat your customers no wonder everybody shops walmart, target, etc. At least when they run a sale it is a real sale. I wonder how many items i did not notice that i paid full price for when supossively they were on sale. So watch yourself if you shop k-mart. They are ripping you off. Its worth paying a few extra cent not to be robbed by stores who obviously have to lie and steal to make their money. Too bad nobody has done anything about this.its a shame when you are taken advantage of by a business as well known as such. [ban k-mart] refuse to be done in such a manner! You work hard for your money and to me what they are doing is fraud. And they should be prosecuted for this. Thank you!

Hi,

I visited K mart Stevensville, Maryland 3 weeks ago. I was looking for some Rap CDs for my nephew.

I looked through the selection and could not find 50Cent or Ludicrous.

I noticed a gentleman walking by and asked if he was a manager. He said his name was Paul and that he was the store manager. I asked him if they had the Cds and he said they don't usually stock that kind of music. I asked what kind of music and he whispered "### Music". I became distraught and he told me to get off his property or he would call the Police.

I demand that K mart fire this individual and issue me an apology. I called customer service and they insisted that I go to their regional office and file a complaint or they couldn't do anything.

I've had enough of K mart and I have told others in the community about this and they said they have received similar rude treatment from this racist.

I heard from one neighbor that works for him, that is going through cancer treatment, that he told her that she should 'just quit and go home die, that he didn't need some skinny chemo patient working at the register'.

I can't believe that Sears Holding allows and individual like this to run one of their stores.

Sincerely,

Otis Lush

Last nightI bought a Martha Stewart pre lit 4 ft.christmas tree that originally sold for 59.99. Tonight, the entire top section of lights are not working.

Rather than return it, I plan to rip all the lights off (I wanted clear lights anyway) But my point is I want to inform ANYONE who buys one of these trees to carefully examine how the branches are assembled. Since I bought the last one which was on display , I did not know how it was assemembled, but the store clerk asked me if he could please leave it assembled, he would even carry it out for for me. I agreed and boy do I know why. Each and every branch is secured into its' slot with a nut and bolt securing it. The bolt is actually more of a metal washer with little sharp points on it.In order to raise or lower the position of the branches, one must tediously turn a little nut at the beginning of the branch. My arms and hands are all scratched up, just trying to adjust two branches. Only Martha would have the time to assemble soemthing like this, or the money to pay soemone to do it.When I take it down I plan to leave it assembled or just throw it away. Martha's lights were out on this one.

Today I visited the store and found a couple of bargains? A blanket reduced from $50 to $20 and a set of towels for $10, they were $17.

After leaving the store I realized that the total price of my purchases was above my estimate. I checked the docket to find that I had not received the reduced price.

I returned to the store where I endured a long wait at the customer service desk. I told them the problem. They replied they would refund the difference. I queried what had happened to the policy where they refunded the entire price if you were overcharged. They said "We don't do that anymore". No apology was offered and the attitude was take it or leave it.

This fact has never been advertised by them. It breeches the code of conduct. Why no big advertising campaign to notify their clients they were not adhering to it.

When I tried their toll free number to complain I had to listen to a good 10 minutes of their speil touting how good they are as a company and customer orientated. I eventually hung up in disgust.

Previous to today I had attended their store in response to a catalogue sale to purchase some camping equipment. When I arrived I found the camping aisle deplete of nearly all stock. When I queried this fact I got told the sale had started 2 days ago and they had sold out. The fact was they cannot have had much stock to start with if it sold out that quick. The bargains weren't that good.

I was offered a rain check which I accepted. Then I was told it would be a minimum of 6- 8 weeks before it came in. After not hearing from them I rang them 3 months later. Yes, the item was in stock. Why was I not told. I couldn't find your phone number. I am sure I gave it to them at the time. If not, it is in the phone book. They did have my address so could have easily found it or even sent a letter.

All I can say is that I will never darken the doorstep of their stores again.