Kmart
Reviews and Complaints

Send yourself an e-mail with www.kmartfeedback.com on it and you will be able to go in and do the survey. Works everytime for me.

I went to google.com and searched on "Kmart feedback."

I found the correct address for the survey:

https://research.tlg.com/Collector/Survey.ashx?Name=KmartFeedback1&Translation=en-US&loginid=

TI LOVE KMART STORE, IN JOY THE PEOPLE THEY ARE NICE .THEY HELP ME ALOT THANK YOU HELEN KEETON

I like your store. itn has everything i need.

OOooo..i entered in the feedback survey yesterday..it worked..♥lodi kmart

I was visiting my daughter in Swansea, Illinois and hadn't been to a Kmart in a while, so I stopped in store #9331 in Fairview Heights, Illinois.
I purchased 2 twelve packs of Pepsi that was advertised in the Sunday paper for 4 for $10.00. The checker charged me 4 for $12.00. I mentioned that it was suppose to be 4 for $10.00, but she wouldn't let me have it for that.
Also, I picked out an Easter item for my granddaughter that was in a box that said 75% off. She charged me regular price, so I had her take it off my bill.
Kmart has a bad reputation for not charging the sale price. Prove me wrong.
My sales receipt # [protected]
Purchased on 4/26/09 at 10:20 am

I typed in my complaint of not being charged the sale price, and the clerk refused to put in the advertised sale price. I attempted to put in the receipt number, and it wouldn't allow me to add the receipt number on the survey. It also wouldn't allow me to add the state. Get on the ball KMart before the lose all your stores to your rude checkers.

How many of those saying they can't find the survey are using a search engine instead of just typing it in thier address bar as the receipt says to do? I called my local k-mart and the manager was very helpful in helping me get to the survey sight which took me about 8 minutes to fill out.

For all trying to access the KmartFeedBack.com site, this is not correct. I contacted customer service online and they sent me the following:
http://www.kmartfeedback.com. Was able to access the site immediately. And thanked me for contacting them about the problem. Just wanted to share with you all.
Candy

This store has alot of things i need. I have a new baby coming so i would love to shop here.

Was told to contact corporate office. and was giving a phone number that is not in service.
-NevershopingKmartman

La tienda favorita mia es Kmark. pero antes traian muchas sandalias blancas y de color no muy altas y ahora no las taen. medias panty hose grande tampoco traen grandes muchas...Gracias por su atencion. y otra cosa, estaba en la tienda y vi una empleada y la pare y le dije, permiso le puedo hacer una pregunta y lo que me contesto fue que todavia no entraba a trabajar y se voltio y se fue. muy mal de ella verdad? fue una sinple pregunta. ATT. Rosemary

I already posted my comment in the above text. from Rose Ward reciept [protected]

My reciept# is [protected] there is no place to to tell you about my K-mart experience and file my comments at www.kmart feedback .com. Why do you tempt us with the possibility of winning a 2500 dollar gift card when the site does not exist for recording our comments? All I found were ads for buying clothes and other items. What is up with you K-mart people?

WHY IS THAT

I JUST WENT TO KMART ON 8/17/09 AND THERE ARE NO SUCH WEB SITE AS WWW.KMARTFEEDBACK.COM RECEIPT #[protected]

I just shopped in June '09 in Maine, USA and went to fill oout the survey. There's no such server address as kmartfeedback.com

so no $2, 500 prize entry...

I was at kmarts and the lines are always long .it only be like 2 lines open went the rest of the staff members are standing around doing nothing and why do the person at the door always ask to see your receipt like somebody is going to walk out with a baskets full of stuff or a shopping bag full of stuff .And why i cant find the survey site but other then that i dont have a problem with Kmarts receipt#[protected]

The store i shopped at a kmart in australia and i found that the severs and workers are very helpful and friendly towards the custimors . the brand and quality at kmart is excellent and the structure and setting of it all just makes finding things so easy! i myself always do my shopping here not at target, bigW, myer or other shops they would never have anything as good as your shop.i recently bought an itunes card and how long it took to get it ready was around 1 second. it is so good to come shopping here at kmart!

I frequently visit the K-Mart store in Tullahoma to check and see what they have, also to check on prices of various items. Generally I find the people working there are friendly and very helpful. The merchandise always seems to be of decent quality, and at a fair price.

todo estuvo bien grasias

I had no problems with it. Happy shopping!

You are absolutely right! Everyone is griping and I had no problem at all finding it.

Or maybe 95% of the customers need to learn how to read a fricking add sign. I was in retail over 7 years and over half of the time it's a dopey customer looking for stuff on sale in either next weeks or last weeks add circular. Kmart does have serious issues about setting and pulling add on time and setting the sign in front of the correct item, but we can also help by reading the dates on the add signs, most signs have them on the bottom corner. If the add date is expired, pull the sign and present it to the checker, the checkers will appreciate it when they don't have to call for price checks every five minutes.

I agree it sounds like their is more to it then that, if they were holding her i'm sure their was more going on, but escorting the man out for telling them to let her go...thats kinda low

Look kiddo, you don't know the whole story, so stop before you get in trouble.

Martha Stewart Exploding glass patio tables.

I just went to the site and had absolutely no issue with finding it or entering the 19 digit receipt number. Maybe they've fixed whatever the problem was.

I don't have any complaints I like shopping at K-mart !Where do u put the 19 digit # at [protected]

! O AY !

[protected] jogger
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i love it!

I have no clue what you all are talking about I went to that website and it worked perfectly fine, maybe you should try again.

okay I have better things to do with my time then to go searching for a nonexistent site for surveys like this. People out there actually do have the internet people. You should either actually have this feedback site or you should do away with false advertizing before you get the better business bureou callled on your ###.

You are aware that only ONE person in the entire freakin' world will win, right? You being too stupid to find the website doesn't make it a scam.

I wish that the kmart stores would get more help, I enjoy going to kmart but a lot of time you can't find anyone to help you. I feel that if they would have more people to help the custmer then the busness would be better.

I shop in the Riverton Wyoming store and I would rather go there then walmart.

The Hesperia ca. store really needs some excellent customer service training. The employees there are very rude and unprofessional. I hope they realize what "customer service" is real soon.

I bougt in store #4858 and they treated me good, but I think yhat the $2,500 card is a fake. My receipt #0SPNJYGR6013Y48E4F

WORKING IN RETAIL, HEALTH,
SEVICEING PEOPLE FOR MANY YEARS AND TRAINED BY SOME VERY GOOD PEOPLE I WAS SO DISSAPPOINTED IN K MART'S RESTROOM.
wHY WOULD ANY REST ROOM IN A DEPT STORE NOT BE KEPT CLEAN, STOCKED AND SMELLING AS CLEAN AS IT LOOKED.
K- MART STANDS BY THEIR SALES, SEVICE AND THEIR CUSTOMER SERVICE .
MAYBE THAT'S WHY PEOPLE FEEL LIKE K-MART IS LIKE MARDENS.

I WAS SHOPPING AT KMART SUPER CENTER ON 5007 VICTORY BLVD IN TABB,VA.23693. I WAS EXTREMELY UPSET BECAUSE I HAD BOUGHT 2 PAIRS OF DICKIES PANTS AND THERE WAS A SIGN THAT SAID 10% OFF. I THOUGHT THAT I WAS GETTING A DEAL AND TO MY DISMAY THE CASHIER WOULD NOT GIVE ME THE SALE PRICE. I KNOW IT WAS ONLY A FEW DOLLARS DIFFERENCE BUT IT WAS ON THE SIGN AND IT WAS NOT AN EXPIRED SIGN. I HAD CHECKED THE DATE OF THE SIGN AND IT WAS THE LAST DAY OF THE SALE. THE CASHIER WAS RUDE AND TRIED TO TELL ME THAT IT WAS NOT AN ACCURATE SIGN. I DID NOT HAVE TIME TO WAIT IN THE 15 PERSON LINE AT CUSTOMER SERVICE AS I HAD TO GO TO WORK. I HAD A HORRIBLE EXPERIENCE AND I WILL NEVER SHOP THERE AGAIN. I USED TO WORK IN RETAIL AND WE WERE ALWAYS TAUGHT THAT IF THE SIGN IS UP YOU HAVE TO GIVE THE DISCOUNT. IT WOULD HAVE BEEN ONE THING IF THE SIGN WAS OUT OF DATE BUT IT WASN'T. THERE WERE SIGNS ALL OVER THE PLACE FOR SALES THAT WERE GOING ON. HOW IS IT THAT THE TWO THINGS I PURCHASED HAD A SIGN AND WITHOUT EVEN LOOKING ANYTHING UP OR ASKING ANYONE TO CHECK I WAS WRONG AND HAD TO PAY FULL PRICE. THAT IS FALSE ADVERTISEMENT. THIS EXPERIENCE HAS LEFT ME DEEPLY DISAPPOINTED WITH THIS STORES CUSTOMER SERVICE SKILLS AND TREATMENT OF CUSTOMERS. WHY DO THEY THINK THEY CAN TELL CUSTOMERS " NO YOU ARE WRONG" WITHOUT PROOF OF THEIR STATEMENT.

Went to kmartfeedback.com to do survey for $2500 Kmart gift card, No where to do survey. Whats up with that? I was at store #4438 on 4-14-08. Everyone was polite and helpful. I spent alot of money.Please register my name for the gift card. Thanks!

You can not enter or get on the web site to enter their contest survey

tryed to sumit comments three times.

Have been trying and trying to access the web site with no luck at all to try and win the $2, 500.

Bogus! What a trap to get people to enter! Shame on You!

Everytime you try to get online to enter the site is always down.

Receipt says you can win a 2500.00$ gift card for doing a survey, but it isn't there.

On 9/13, I was in store #7235 Somerset, NJ. I had to go to the Customer Service desk & employee Sacha Lugo resolved my problem. She was very helpful, courteous & friendly and demostrated good customer service.

my children and I was at Kmart store 7024 and am not happy. The cashiers were not only rude but their conversation was inappropriate. One of them was on their cell phone. Must be nice to be paid to do nothing.

how do i redeem my 2611 points i am new to this

NOT A GOOD EXPERIANCE SHOPPING AT KMART. HAD TO WAIT 15 MINNNUTES IN LINE FOR A PRICE CHECK OF A CD . THEN KMART WOULDN'T ACCEPT $ 2.00 OFF COUPON OFF OF AUSSIE SHAMPOO WHEN IN FACT THEY HAD A DOUBLE COUPONS UP TO 2 DOLLARS . ALSO SCREEN WAS IMPOSSIBLE TO READ, CASHIER WAS RUDE AND MANAGER EVAN RUDER .I WILL NEVER SHOP AT KMART EVER AGAIN! ALSO WEBSITE FOR 2, 500 DOLLAR SURVEY DID NOT WORK WHAT A RIPE OFF !

The complaint was very helpfull and I felt very comfortable when I visited the store. And I felt the purchace was a great deal. And I will return to this store when I need a anouther item avable at this store.

Kmart has always been a good shopping experience for my family and my self i will continue to be a customer

Where's the survey for kmart feedback? What good is a $2500 gift card when there's no survey to take?

I was in Kmart in Hyatsville this afternoon to pick up few things in the Stores that were on sales. I had a pleasant moment, good prices off the the goods and prompt services. It was really good.

I was in Kmart stores today to pick up few stuffs that were on sales with my friends, i had a wonderful deal time. It was all real, good prices off and prompt sevices. It was real good.

I was at k mart in w.va today ive tried several times to enter this survey to no avail--all you can find on ask.dom is the 500.00 certificate--what do we do now--is this not false advertising--

I was at the Yuba City store Today and like so many others was prompted to go to this website to take a survey. Well no survey. So I will post my complaint. Normally I wouldn't go through the trouble but since I am here and ther is no survey to take here is my complaint. I had an item that apparently did not have the UPC code on it. The clerk called for help and of course nobody came. After about a 10 min wait I told her never mind just put it back. Her response to me was "Oh well its not my fault, too bad." I couldn't believe it. Well reading all the other complaints maybe I can.

K Mart at St. Clairsville, Ohio had only 1 register open, we stood in line 5 people deep. The price on a clearance item came up wrong. No manager or anyone for 10 minutes. Then, although she had radioed before starting to check us out that she needed change, no one came and again we had to wait. It was the most annoying experience. The Saturday after Thanksgiving. I will think twice before shopping there again. I bet in all, we waited 20minutes. So wrong to have to wait to purchase items. Not happy.

I'll tried to go to the site. For the survey,guess what there isn't anything. I think this is a big rip off. What good is it when you can't give any.

Receipt had information for entering customer feedback survey with chanch to obtain monitary reward. Website is unable to be located, and corporate web page does not contain access address.

RECEIPT OFFERS CHANCE TO WIN $2500 IN EXCHANGE FOR ENTERING A SURVEY ON KMARTFEEDBACK.COM. THERE IS NO SUCH WEB SITE. JUST PLAIN BAD BUSINESS PRACTICES. NO WONDER THEY ARE ABOUT TO FOLD THE TENTS.

Never has what is advertived 10 am there sold out the first day of sale moore at holaiday seasons

Feedback sweepstakes can not be finished. After a couple of pages there is not a "next" button only a "previous page" button. Why is this?

I tried to bring up the kmartfeedback.com on my computer to enter the "you could win" $2,500.00 Kmart gift card telling them about my experience with Kmart's, that was located at the bottom of my sales receipt, this is the 2nd time that I have tried to enter the same contest on a previous purchase and the site never comes up and they always say the site is down... this is very odd to me with it happening twice to me and if this is not a legit contest they need to take it off the bottom of the receipts that people get when purchasing at Kmart's.

This was a complete scam trying to get customers offering to get online to win a certificate and now it's saying there is no such thing, KMart has lost me as a customer for sure now! This is completely false advertisement on their part and I am very upset with them, and I had friends that almost purchased items and did the same thing to go inline to win this false gift certificate!

Retail Customer's feedback hot line does not exist, K-mart request comments regarding the customer's shopping experience at it's Glendive, Montana outlet. The experience is usually very bad to terrible, due to poor wages and K-mart's inability to properly train and or trust it's human clones aka robots.

Not right! Expected more from KMart after all these years!

Receipt says to visit their website "kmartfeedback.com" to tell them about my experience and a chance to win a $2500 dollar gift card. The web address does not exist. TYPICAL KMART BS!

After making a purchase at the Phoenixville, PA Kmart store, my receipt asked me to visit "kmartfeedback.com" to tell them about my shopping experience. It was my itention to do just that -- to compliment sales support personal and also to provide a suggestion to help improve their customer service desk function. What I discovered when visiting that website was a thinly-veiled attempt for someone working in their behalf to obtain my personal information, not provide feedback about my shopping visit at all. The last thing the majority of customers like myself want, or need, is to find themselves plagued by more solicitations via phone and e-mail. Shame on Kmart for this false advertising attempt.

Site does not exist for enetering. The entire Kmart chain must be experiencing chaos & confusion. The store in this small town is in total chaos every time I shop there. No price is ever correct - you have to re-check every item to avoid being over-charged. The cashier actually told me when an item is on sale for 2 for $5.00, you must buy 2 or you can't get one for $2.50! Later that same day, I stopped in and purchased the item and it was marked $2.50! Ridiculous. This store is just waiting to close.

When I Shopped at Super K-Mart and got my receipt I was told to fill out a survey on line for a chance to win a $2,500 gift card for K-Mart. When I tried to do so, there was no survey to be found. This is false advertisement and a waste of my precious time. Jane Dutter

The cashier told me to go the website to complete a survey and this will enter me for the possible winning of a $2500 giftcard. Shame on KMart!

My mother ruthie l.johnson was an employee with you for a very long time. Last January she was diagnosed with stage 4 stomached cancer .Her hr person arrests did not let prudential know she was very sick. In June she had to drop down to part time because she was very sick.When she was full time she worked part time hours anyway.So in the middle of June her life insurance policy was cancelled because she was very ill. Then prudential sent her a letter about her life insurance policy and it stated she had 30 days to sign and return. First of all they cancelled in mid June. In July was was not in the right state of mind and things took a turn for the worst. We feel that it is wrong that we lose her life insurance policy because she was ill and we got no help with anything. We still owe on all the services from her death. My next thing I will be doing is the bbb to file a complaint. My moms name was Ruthie L. Johnson her social security number is [protected] my name is Robin Gardner my phone number is [protected] I would like something to be done so other family's don, t have to go through this.

Kmart online layaway is nothing but a joke! I'm a single mother who has trouble finding a sitter so what better way to do some Christmas shopping than doing it online. Make a few small payments and right before Santa comes go pick up his load. Sounds pretty easy right? WRONG! It starts off pretty easy fill your cart, it lets you know what items are available for layaway online. Next enter all of your information and make your initial down payment. A week or so later I go in to make a payment and it would not let me. There was nowhere on the website where I could make a payment. I called [protected] and the gentleman on the other end told me all online layaway costumers were having trouble making payments and all I needed to do is go to the store and make a payment. A little annoyed but the next day I was out so I made what was supposed to be a quick stop by Kmart to pay my balance and pick up my things since online payments were not being accepted. The associates at store 9161 in Berwick, PA I will say were very friendly and did all they could do to help me. They had trouble finding my information in the computer but did find a box of my merchandise in the back. After 30+ minutes of entering the information from the box into their system it came down to payments need to be made online...AAAHHHHH! So I had to leave the store without my daughters Christmas presents. A few days later when I had access to the internet I again call the 866 # and am told "we're sorry ma'am but we are online services only and unfortunately layaway only has an automated line, you'll have to go to the store and make your payment" Kmart does not have a real life person to speak to? Now I cannot pay anymore money, I cannot pick up my things, and I cannot get any money back!

I tried to find the kmartfeedback.com site to see if I could do the survey and be entered to win a 2, 500.00 gift card. It is hard to do if the sight is not found on the net. What a sham from such a company.I think that Sears needs to be notified of this now that they own it.

On or about 10:33 am, April 14, 2011, I was at KMART Hawthorne in California. I was about to pay for my purchases at the counter when the Lady Cashier (not sure if she is a Mexican or Latina or Hispanic) said that she has closed her register and directed me to another Cashier (where the line was long). As I was walking to the other opened register, I noticed two customers came to the same register where I left and the Lady Cashier entertained them considering that the customers where of the same race as the Lady Cashier. I was so shocked and made a complaint to the store manager, who was also of the same race. Both the Lady Cashier and Manager shrugged off their shoulders and laughed. I was so embarrassed and humiliated by this incident as this is an issue of RACISM. Now, I am calling your attention to this incident because I firmly believe that your rules and regulations should apply to ALL regardless of race, name, sex.

Please do something about this incident and I like to hear from you soon.

Ms. R. Rice

I placed an order online with KMart, and one of the products was from Sears. I paid via PayPal, and was billed for the total order (products from both KMart and Sears) with the payment being made to KMart, and was additionally billed for just the Sears item with that payment going to Sears. I immediately called KMart and customer service said that a refund would be forthcoming. No refund ever came, so I called again -- and was told that it is not normal business practice and she (Morgan) would ensure the refund. This was on 3/17/10. I never got the refund. I called again and was told that the request had inadvertantly been forwarded to a bad order file and that it would be resubmitted. It was never resubmitted. I called again and spoke with an online case worker, Josephine, who forwarded me to her manager, Danielle, and was told it would again be expedited and would be completed no later than 4/20/10. Today, 4/20/10, I called and there is no record of it. DO NOT USE THIS ONLINE SERVICE. The tell you what you want to hear in the hopes you will forget about it. I am furious and am contemplating legal action for no other reason than their representations are pure fraud.

Tracy was the rudest cashier I have ever encountered. She used profanities in fron of my son and [censor]ed and moaned about having to start checking when she wasn't ready. She made us wait 5 minutes while she argued with her manager John who didn't do anything about it.

My shoes rang up wrong and when I went to customer service and talked to John he proceeded to tell me I was wrong and didn't understand the sign. I told him his own employee told me the price and even went as far as telling me to stock up becuse there such a great deal. He didn't care he just told the employee, "watch what you say to "these" customers". He didn't even give me the price that the sign said or what the employee told the price was.

When I told John about Tracy swearing and waiting for so long and having to hear her gripe rigning up customers he said, "oh sorry about that".. Wow.. never had such horrible service..

My daughters and i were shopping at the store today, 07 / 03 / 09. They bought a bathing suit and tried on a pair of flip flops but put them back on the shelf.
When we got to the register the cashier asked where the ticket was for the shoes they switched out. First of all, they put the shoes back on the shelf, secondly security needs to get their eyes checked. We were publicly humiliated and harassed. This went on the whole time we were in the checkout. Security kept calling up to the register.
If this is what they do, falsely accuse and publicly humiliate then you deserve to be put out of business by Walmart.
My son in law is a lawyer and we are going to see what we can to to tile a lawsuit for publicly defacing our character and humiliating us and also for false accusations.
They need to get their information right and facts correct!