Kmart
Reviews and Complaints

I placed 2 baby items on Layaway @ K-Mart on 26 Feb 08, made an over minimum amt. due payment of $40.28. I have paid $50.00 for each subsequential payment with the exeception of the last payment which was $20.00. I checked with an associate and she stated that my balance due is $68.00. On the original receipt, it states that the payment due is 25% of the balance due. 25% of $68.00 is $17.00 and I sent $20.00. I was called on Sunday, Apr 7th by a K-Mart Associate stating that my $20.00 payment could not be processed because I owed $26.00. My complaint is that NO ONE could tell me WHY I owed MORE than the required amount. I spoke to 4 different associates and none of them could explain to my why, just that the cash register would not allow a partial payment. One associate stated that it's because I owed a cancellation fee of $10.00 of which I never cancelled the layaway. They supposedly spoke with a couple of "Managers" who also couldn't explain why I owed the extra $6.00...Another explained that if I didn't pay the $6.00 the layaway would be returned to stock...I had sent the payment ahead of time so it wasn't late so why would they return it to stock when again the contract (original receipt) stated that it would be returned if delinquint after 7 days! The payment wasn't due until 8 Apr! Another complaint is IF you are going to call someone on a Sunday to tell them they owe more money, then you should be able to tell them why! And the layaway doesn't have to be paid out until 22 Apr 08...so paying 25% of the balance due and over...should be sufficient. One person stated that I should have to pay $42.00 for 2 weeks which would be over $300 for a $200 layaway! Another stated that on the 'Original Receipt" my 2 week payment of $26.00 should be listed. She also insisted, basically calling me a liar that IF I had the original receipt the bi-weekly payment of $26.00 is listed. I have the original receipt and it is NOT listed!

We had received mail. In our mail there was an Advertisement from K-mart Stores. The advertisement stated that they had 50 Gladiolla Bulbs on sale for $5.99. This adversisement ran for a week. The advertisement stated March 23, 2008 to March 29, 2008. We went to two K-mart stores. The first K-mart store was located at: 5400 South and 3850 West Kearns, Utah 84118. This store did not have any gladdiola bulbs at all. In addition this store was filthy and very dirty. We decided to go to another K-mart store located on 3900 South and Redwood Road Salt Lake City, Utah 84118 and the second store we went to did not have any Gladdiolla bulbs either. Both stores had nothing in their garden department. This is false advertising. You claim to have this product in your k-mart stores and when we went there ...there was nothing in the garden stores or any where else in the stores. In addition we were given a receipt number and a web site to fill out a questionaire and a chance to win $2, 500.00 Shoping Spree. Wow this just keeps getting better and better. Here is my Receipt number: [protected]

#1 I was never asked to enter 19 digit receipt number. #2 answered "no'' to items that I did not want, because my info would be shared, then, found these on 2 items I answered yes to. I clicked to unsubscribe {statement of 10 days, to become unsubscribed} is not satisfactory. I feel my info will be accessible to unwanted emails, whom I may not know I can trust! I only wanted coupons for cigarettes & a chance to win $ for Victoria Secret store. When I backed up to try to finish the Kmartfeedback survey & ENTER MY 19 DIGIT RECEIPT NUMBER It said I was already enrolled. How was this possible without the 19 digit number? I feel misled! WHATS UP?!

On Feb.8th, we entered the Kmart in Meadville, PA. The store number#7129, and manager on duty, Denise, badge # 1001. My seven year old, used the mens room, and learned a phrase, that my 13 year old said, was visible to all that entered the mens room. He has just started reading, so many questions arose, that we didnt even attempt to answer. We had decided to let the children pick out a few wii accessories, for their new game system. First we stood there staring at the locked merchandise for ten minutes with noone in sight, and then we went looking for help. We found a girl helping another customer and she would be with us in just a minute. We waited another twenty minutes, and my wife decided to go try on some clothing while the rest of us waited to look at the wii games. My wife waited back by the changing room, after ringing the bell for almost ten minutes, and nobody came. There were piles of disheveled clothes all over the counter. It looked as if people had been leaving merchandise all over all week. It was unreal. We put her clothing down and headed for the door, only to find three girls at customer service laughing and talking as if they were all enjoying a cocktail at the local pub. My wife asked if there happened to be a manager on duty. A girl, stated "yeah, somewhere". My wife took the children in disgust to the car, and I waited to talk to the manager. Again, my wait was approx. 10 minutes. She came up to me without a smile or greeting, and I explained to her the situations that had happened. That we wanted to buy wii games and accessories, and my wife waited to try on clothing. I asked her if this was their idea of customer service, and that we would not be doing business, and I told her that Walmart blew them away with customer service. I told her that if this continued in their store, they would all be looking for new jobs, as consumers look for great customer service. She stated that she hoped I lose my job? WHAT? Now I realized that the manager in front of me had little to none customer service skill, and I was again, wasting more of my time. I asked for the store number, her name, and she gladly gave me her badge number. When I told her about my son learning a disgusting pornographic phrase in their mens room, she chuckled, and shrugged her shoulders. A customer in line, told the manager that she had seen me waiting with my family for service, had seen my wife standing looking for service by the changing room, and that she didn't blame me one bit for being upset. I thanked her, smiled at the manager, and walked out of the store. I noticed then, there were three cars in the parking lot on a Friday night. We drove a mile down the road to Walmart, where we had to drive around a minute for a parking space, and walked in. We were greeted by a smiling face, and a sticker for my daughter, we again were asked if we needed any help, a minute after we walked into electronics, and three women were at the changing rooms eager to help my wife with clothing she needed to try on. We spent $ 423.18 at Walmart that night. Funny thing is, as we were leaving, I looked over and saw one of the cashiers from Kmart putting her purchases on the belt, LOL. I finally understood why the parking lot was packed, and the store was full of families buying all sorts of merchandise. My daughter who is five, used the bathroom at Walmart before we left, and there wasn't a terrible message on the wall, or papers on the floor, in fact, an employee was cleaning the sinks, and smiled at my daughter and wife as they walked in.

Poor Kmart, they just cant compete.

In oct 2007 I purchased products from kmart.com and on 1/11/2007 my debit card was double charged again. (I was double charged in oct) over the last 9 days I have talked to over 20 people in customer service and at the corporate office, with no resolution. I was told on 1/11 that kmart.com was aware of the computer error that caused several customers to have their credit cards charged accidentally, I have yet to see any type of resolution. The charging of my card has caused me to have many overdraft charges and returned check fees. I was told by a supervisor by the name of ruben that kmart was not responsible for the overdraft charges. However, the overdraft charges are a direct result of the unauthorized charge on my debit card.

Not to mention that the table that I bought in oct came missing a piece and after fighting to get the piece for 4 weeks and finally being told that kmart.com does not have replacement parts, I was forced to take the table to kmart store 45 minutes away. Then in the middle of december the missing piece shows up at my front door.

While shopping in Kmart I saw a pool table on sale (not clearance) and I asked if I could put it on layway. I was told no, then I asked if I could pay for it and then come back and pick it up. (I live 40 minutes away and needed to get my truck) Again I was told no. The sales lady walked away talking about people being on welfare. Excuse me? I was very insulted and felt like it was demeaning. I am not on welfare and even I was who is she to do that. If I had not felt so insulted I would have asked to talk to a manager. As it is I will not be returning to that store. I just hope this is not how they treat all customers.

Champion battery obtained from KMart on 1-5-05. 84 month warranty with

free replacement within 36 months. Died a few weeks ago. Took to Wind Gap, PA KMart on 1-2-08 with my receipt. Workers wanted to give me $32.00. Said their warranty is different from the manufacturers. Contact Champion, maybe they can help.

I need a free battery according to the warranty right on the side of the battery. Was told they can only do what the computer says. I said I could care less about their computer, I want my battery replaced. They said Sears threw out all the old books, changed the computer, so they can no longer look it up and help me like they could in the past.

They will not give me a replacement battery because of the price difference for a comparable item. Of course Die Hard batteries were 30 percent overpriced for a comparable item to begin with, that is why I got it from KMart in the first place. So of course there is a price difference.

They say they do not carry Champion. I said the different brands are mostly all made in Lyons Station near Reading, the only difference is in the individual companies' profits.

Champion has not yet called back. They do not give their hours at 1-800-START IT. 1-866-KMart 4U is a long wait when you call. I did not have the patience for that, being already steamed.

Champion Part No. 65-84, 850 CC Amps. Bar Code [protected]).

MFD JUN 04 SHIPPED RDG DEC. 04

I have creditors hounding me. I do not need $32.00, I need a battery to go to work. Sears will not make good on the warranty. KMart will not make good on the warranty.

Shopping at KMart or Sears is not for Gary. I used to pay the extra money for the shorter lines and the great customer service on returns. This service, in my experience, is no longer there.

Wal-Mart gets all my business now, they do not even ask for the receipt on dead auto batteries they sold. No more Sears. No more KMart.

Gary Harper

P.O. Box 374

Scotrun, PA 18355

This complaint is regarding my return of damaged merchandise from Order Number #[protected] of November 14, 2007. I have not been issued a refund from the item I returned via UPS on November 20, 2007 and I was told that I would have to wait until a "research request" was processed (10 days) then it would be issued (3-5 days).

I spoke with a manager, Angela (993451) on the phone January 10, 2008 and I've never been treated so badly by a customer service representative in all of my life. Here's an example: Angela said that it showed that a credit was issued, when I asked her when that credit was issued she firmly said "Do not interrupt me, mam". She told me that the credit was issued on December 3rd, I explained that I called to follow up on my refund on that day and I was sent a return receipt on that day stating it would take 30 more days. I assume that Kmart doesn't record its customer service calls as the employees are free to treat customers so rudely.

I then asked her if she could send me an email confirmation that the research request was made, she said “I don't know what good that will do". Needless to say I was extremely disappointed in the KMART phone customer service. I've never had to wait this long for a refund for damaged merchandise and I still have no resolution. In addition, I was treated badly.

I'm still waiting for my issue to be resolved. I’m a loyal customer and I hope to remain one. I am due a refund of $141.20.

Back during the early part of October I packed a PlayStation3 on Layaway. I was instructed that I had up December 24,2007 to have this layaway paid in full or it will be return back to stock and I will loose my $10.00 layaway fee. With understand I came back in November 16, 2007 (not really sure of date) put it was some were close to that date, that I came into the store to make a payment, and again I was told that I had up until December 24, 2007 to pay the layaway out in full or it will be return back to stock and I will loose my $10.00 layaway fee. I went to Kmart to pay this layaway out in full, put I was told by the cashier that it had been return to stock. I explained to the cashier that every time I came into the store Concerning this layaway, I was told that I had until December 24, 2007 to pay it out, and now I'm told that it has been returned back to stock! Well I was very UpSet and I still am. However I asked to speak to the store manager. The cashier paged for M3 to layaway, in the mean while, while waiting for the store Manager, the cashier said to me that I was not the only layaway was not the only one that got returned to stock, because several other people had been told the same thing, that they had until December 24, 2007 to get their layaway out or they will be return back to stock, and as people came to pick up their layaway's they were already returned back to stock. The store Manager by the name of MR.Liarey came to the layaway Department . The cashier began to explain to him that I was another one that had been told the same thing that my layaway would be here and now it's been return back to stock. Mr. Liarey never once apologized for the mistake, he began to get a foul attitude with me as if I made the mistake. I explained to him that I was told this by an employee of this store, and I feel that if Kmart is hiring people just for the Xmas Season and the store fail to train these short term employees with the proper knowledge then the Manager should be accepting the liability of their employee's. Instead Mr. Liarey still insist on having a very negative approach about the matter. I explained to him that the $10.00 process fee was ot that big of a deal, it is the store accountability that concerns me. As over the Years having a Family History of shopping at all the varies Kmart's here in my local area, you would think that loyalty weights over a $10.00 process fee. I tried to contact a District Manager at the Kmart on Airport Blvd and left several messages for him to return my call, and he has not yet to contact me. I don't understand Kmart at the District Level. Why should your doors even be open , when the public is been treated so unfair. I would like to know for future reference who do you contact for complaints concerning poor customer service with Kmart (My Lawyer) this answer my question and a thousand others. Wal-Mart will always be the leading store in American (Because they know how to treat their Customers)

I would like to hear from someone in higher level concerning this matter.

I went into the KMart store on December 26, and the return line and the two register lines were somewhat busy. I went up to the service desk twice (waiting approximately 20-30 minutes each time) to ask for assistance in the Christmas trees. Each time, the kind ladies in customer service paged someone with no help to come. Finally, a lady from another area came to assist me with getting the answer on how many trees were left. I still being patient waited while they paged the person again. Still he didn't come to help. I went back to the service desk and they told me they were sending someone right then to get the tree for me and that by the time I finished shopping, the tree would be waiting for me at the service desk. I shopped for another 30 minutes or so and went to check out. The tree still was not there. I am a patient person, but this is a little ridiculous! Not only did you lose a tree sale to me, but there was also a gentleman that waited over 30 minutes with me for assistance. Unfortunately, we didn't receive it. I could have understood it and not complained, had the store been swamped, but that was not the case.

I do not shop at KMart too often because it seems as though each time I do, instances like this happen. The kind lady at the customer service counter apologized all over herself, and it was not even her fault. I am not out for a freebee, I was willing to take the tree on the floor with no box and not even insist on a better discount for it being the floor model, but after waiting roughly an hour and a half, I gave up and went to another store. Which was a God send, because I ended up with a much more expensive tree for half of what I was going to pay at KMart, and they not only took the tree down, they boxed it up and took it out and loaded it in my vehicle for me.

I love to shop at Sears, and I HOPE that Sears service does not turn into the same kind of service that is received at KMart!

I am writing to file a complaint on several different subjects regarding your elkins, wv big kmart store. Every time I am shopping at this store the bathrooms are unsanitary. (No soap, no toilet paper, trash and sanitary napkins lying all over the floor, no paper towels. ) I have brought this to the sales clerks attention several times, nothing is done. Also, several occasions I have asked sales clerks for assistance finding prices, since nothing ever has a price on it. I was told on my last visit when I asked a passing sale person a price check on an item, " I don't know and I don't have a scanner with me, " then she just walked away.

Every week I go to the Super Kmart 4987 for spices, coffee, pet food, cosmetics, CD's, toys and or appliances. Reason being this store is convenient and open 24 x 7. The problem is I purchase items according to the price advertised on the shelves, confirm I have the correct product, correct size, exactly what is advertised. After the cash register then I MUST go to customer service and pull out at least 50% of my purchases for a price difference refund. I.e. kids football $4.50, register $6.99, spices .99, register $1.25, Maybelline mascara or lipstick on sale for $.7.49 register $12.49 Whiskas cat foot $6.99 register $8.99 and the list goes on.

The time and BS I get from customer service is insane. This happens EVERY time I shop there.

I don't know where all these people are blown out of the water saying they've been scammed by no such existence of a www.kmartfeedback.com

Take that http address above and drop it in the Goggle input box and you'll find it right away. The web site is administered by the Link Group and it's a very easy survey to complete.

Geez, I read some of the blown-out-of-proportion complaints about how some of these people write as though their entire existence depended on getting to that site and registering for that survey. Lord help us if they filled out the survey and they didn't get selected as the $2,500 gift card winner.

I just got this receipt from kmart that has printed on it to go to the kmart feedback.com to have a chance to win $2,500.00. The site is not even up it's a gimmick just like the store. I don't think I will ever mess with this store agian. It's extremely disorganized and the prices on the items , if you can find them are not even what ring up at the register. There is so much false advertising. Kmart was a huge disappointment.

Vitasmart marked "Buy one, get one free". Cashier charged for each bottle of vitamins - when told there was a sign that said "Buy one get one free", cashier looked in ad and told me they weren't on sale and argued with me about it, actually in a rude fashion. She then went to the vitamin isle - saw the sign and YANKED the sign off the product. She then proceeded to the cashier stand, charged me the "signed price" and was very abrupt about it as though I had made a mistake. No apologies, just
COLDNESS I left the store with a bad feeling, and thought to myself "no wonder KMart is in bad financial condition. I was in the store at approx.

10:45 A.M. on December 10, 2007. Her name was MARION.