Kmart’s earns a 1.8-star rating from 711 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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customer service
On Saturday I was in your store in Santa Paula, CA with my mother. There was Spanish music playing. This is the United States not Mexico. Also, when I was in line to check out there were 2 employees at the check out stand. One at the register the other just standing there maybe to put items in a bag. Nevertheless these 2 girls never stopped talking. It was all about their personal lives and saying things that should have not been said. This is so unprofessional. If there had of been an manager in sight I would have spoken to them. No matter what the age of an employee they have to be taught and trained. This store is very important to the citizens in Santa Paula. I would think that it is also very important to K-MART for this store to be kept clean and ran professionally.
Thank you,
Patty Patterson
check writing policy
I visited a Kmart store today. This was my first visit in approximately five years. I was reminded why I do not visit more often. I wrote a check for my purchase amount that totaled $72.74. My check was declined. I really wanted to just say forget it; however, I used my debit card. Everything was fine and I left with my purchase. This evening I phoned...
Read full review of Kmart and 2 commentsshopping expierence
Had to wait 25 minutes for the costumer service lady argue with the costumer in front of us about a price she was accusing the customer as changeing the price on item also then the manager came he had his shirt hanging out of his pants didn't even try to help the cashier cashier was great (Shauna) I spent 257.23 dollars and the manager was going to close down the cashier when I was the next customer on line I had already put up all the merchandise and folded everything so I could bag my items as she scanned all my items. I now it is very hard to get help now but you should have more than 3 cashiers and 32 customers on line. Then move cashier to a back register.
nothing else
well everything was ok
well everything wasvreally good
website doesnoy have entry
The advertisement which is printed on the back of the kmart receipt "kmart values your feedback tell us about your experience and you could win $2, 500 is a fake. There is nowhere to put the 19 digit number which is located on the sales receipt. They need to pay out the 2, 500 dollars who have a valid complaint. This is true because I see others have experience the same frustration as i.
Read full review of Kmart and 16 commentsbad service
Champion battery obtained from KMart on 1-5-05. 84 month warranty with
free replacement within 36 months. Died a few weeks ago. Took to Wind Gap, PA KMart on 1-2-08 with my receipt. Workers wanted to give me $32.00. Said their warranty is different from the manufacturers. Contact Champion, maybe they can help.
I need a free battery according to the warranty right on the side of the battery. Was told they can only do what the computer says. I said I could care less about their computer, I want my battery replaced. They said Sears threw out all the old books, changed the computer, so they can no longer look it up and help me like they could in the past.
They will not give me a replacement battery because of the price difference for a comparable item. Of course Die Hard batteries were 30 percent overpriced for a comparable item to begin with, that is why I got it from KMart in the first place. So of course there is a price difference.
They say they do not carry Champion. I said the different brands are mostly all made in Lyons Station near Reading, the only difference is in the individual companies' profits.
Champion has not yet called back. They do not give their hours at 1-800-START IT. 1-866-KMart 4U is a long wait when you call. I did not have the patience for that, being already steamed.
Champion Part No. 65-84, 850 CC Amps. Bar Code [protected]).
MFD JUN 04 SHIPPED RDG DEC. 04
I have creditors hounding me. I do not need $32.00, I need a battery to go to work. Sears will not make good on the warranty. KMart will not make good on the warranty.
Shopping at KMart or Sears is not for Gary. I used to pay the extra money for the shorter lines and the great customer service on returns. This service, in my experience, is no longer there.
Wal-Mart gets all my business now, they do not even ask for the receipt on dead auto batteries they sold. No more Sears. No more KMart.
The complaint has been investigated and resolved to the customer’s satisfaction.
unfriendly cashier
I don't know if Kmart ever has a policy of teaching their cashier's to be polite to the people they are serving. I've worked with the public, and I always believe common courtesy to the customer is the best thing a company can depend on to know their customer's will return. I'm sorry I didn't experience that today. I spent over 100.00 for school clothing for my granddaughter's, and almost just pushed them aside. I had trouble with the debit machine, and no help was offered me. K-MART, LISTEN UP! Teach your associates how to be polite. I can assure you, the customer's do really appreciate it!
I have been on both sides of the counter-as a customer and as a cashier. I always found it interesting that customers feel they can say whatever they want to a cashier yet if a cashier does not treat them like a King or Queen they are called rude. Now, I wasn't there and I'm not necessarily saying this is the case with you.
Cashiers slave their assess off for minimum wage, get yelled at from everything from store prices, to a spill in the aisle to a store being out of a product. You name it, they have experienced it. While I was working with a training sign up to clearly indicate to customers that I was new and learning, I was yelled at, called stupid and useless and accused of holing up the line.
Next time a cashier is not Mary Sunshine (downright rude is another story) try to cut them some slack.
mis representation
On Sunday July 20, I went to our K-Mart to purchase a Memory Foam mattress topper which was advertised in the K-Mart Sale flyer. The price for the single size extra long was to be $14.95. When I had the price checked for a single size it was $66.95. When I asked a clerk why, she said "Just because it was in the flyer doesn't mean we ACTUALLY carry it. " If it is advertised, should it not LEAGALLY be available, even if you have to get a rain check to purchase one at the advertised price? And the local merchants in our town wonder why people drive 17 mile to Trinidad CO to go to Wal-Mart!
grill caught fire, will not replace
I recently bought a grill for my husband for his birthday July 10th, the next day July 11th it caught fire the hose and couplings had leaks so the gas under the grill caught fire. It burnt and melted underneath the grill. We called Sears for repairs, the technican in a sears van and sears uniform came to our house the next day. He explained it would be 2 weeks for all the parts to come in, but he would suggest we get a new grill he said they will even deliver it to the house. So we called Kmart the manager was unprofessional and unwilling to help except he suggested we bring the old burnt up grill in we explain it is assembled and it will not fit in out SUV's, not his problem he explained so we told him about the technican coming to the house the manager at Kmart said have Sears one source fax us a copy of the technican's report, okay. We then called One Source again they told us they have no record of a technican being a our house! So I am back a square one again, faxing One Source a copy of my Kmart sales reciept. What a mess I will never shop Kmart or Sears ever again. Denise and James Sanders
I have the black and stainless grill model 161156, and it catches in fire every time I use it guaranteed. Sears has not replaced it yet, although it was under warranty at the time and had reported the issue multiple times to them. They told me they MIGHT negotiate if I give them another $105 dollars to extend the warranty. Sears customer service has been on the decline for years, I guess that's why the company has been struggling financially for years and is currently selling assets to pay the bills. Customer service is terrible, they respond to people in ways that make the customer feel like they're the guilty party and are lying to them at sears.
I purchased the same grill at kmart and mine keeps catcing fire. I want my money back!
Would not hire me due to misdemeanor charge
I had applied 4 a job at kmart I had got hired they did a back ground check on me revealed 2 petty misdeameoner charges called me today said they could not hire me due to back ground check never lied on app or nothing. This really amazes me I have been working 4 the federal government for over a year I make 13.50 he and they do a big back ground check on me I passed that one but not kmart I am very very angry.
Read full review of Kmart and 2 commentswheelchairs for shopping
I very much like shopping at K-Mart. The problem is that when I take my Mother with me they are no wheelchairs to use and she won't use the buggies you drive around most stores have both. Please make sure your stores have access to both. We do not have a wheelchair for her she uses a walker and is to much walking for her in the store.
Why won't she use the buggies?
I got a cut on my hand
I was shopping at the store looking at the body pillows and I was putting one back on the shelf and the shelf cut my hand very badly. I went to the nearest clerk and asked for help and the women told me will I cant help you go to costumer service. So blood was dripping off my hand by this time I went to ask that person and she was talking to another...
Read full review of Kmartrude cashiers, rude supervisor
Rude cashier ripped me off for 20$ ruder supervisor tossed me a slip of paper after i asked her for tapes of cashier wrote my name #, and incident down, she stuffed it in her pocket and walked away. Called her today 7/2/08 and she said her till was right and hung up on me., i spend quite a bit of money there and
my roommate used her sears card to buy a movie... then we spent 100.00, 2 days before that, were also served by yet another rude male cashier, i see a pattern here. 20$ was never the issue here... also the stores usually dirty and the restrooms are filthy. This store has lost my, our business!
debit card scam
Cashier added $20.00 from my debit card saying I asked for cash back.I didn't and can count the times I ever have done so. When I went back to confront him after I checked my receipt out he insisted he folded the $20.00 bill and handed it to me with my receipt. I told him he never gave me any money back and why would he fold the money anyway. First he insisted he would know as soon as he opened his drawer and checked. I waited. When he opened his drawer after waiting on a customer he just handed me a 20.00 saying he believed me if I said he didn't give me any money. I believe I made too much noise and he didn't want any trouble with his boss. When I got home and told my husband of this we looked at the receipt and found he charged me $11.00 too much for the two items on sale that I did purchase anyway! What should have been a $16.00 sale was a $27.00 sale. I think I'm just done with Kmart! Their cashier's are so very rude and VERY UNEDUCATED ! one shouldn't need a special degree but should at the very least know how to speak proper english!
I noticed that you cannot send them an email. They have enough rude liberals working at their walmart stores . Why make it so impossible to reach their liberal customer service reps? If you want a nicer card that has no fees try that one great western union gold card. It's so cool cool .
standing in long lines
I was in Kmart on Saturday 6-14-08 and all they had was lane 4 open and the quick lane. And there were so many people in there and no one couldnt see the light due to all the high merchandise near the pole lighting.Maybe we are short people, but maybe they should move the things back from the registers so we can see these lights and they should have more attendants working on weekends if they want the bussiness, I waited ten minutes jumping register to register.Next time I shop, I will go else where to shop due to 1-2 lines openand alot of people trying to be waited on!
terrible experience
1) I bought a watch. I wore it for 10 minutes and the watch fell off me. The pin fell out of the clasp. I went to the return desk. There was 3 women standing at the desk talking. I waited for 5 minutes. All 3 women walked away from the desk. Then 1 woman turned to the other and said, " you have a customer". Her reply, I didn't see her. She looked at a few times while she was talking with the other 2 women. Not happy with this. Then I used my debit card, she said that it was used as a credit card and the return would be put back on my card. I said then I have to watch my bank account to see if I get my money put back into my account? She said this is what I would have to do. This is upsetting. I buy a watch which falls off me as soon as I get home and I have to keep checking my account to see if I get the money returned. Not good business!
I went to Kmart 6-27-08 because I went the day before and saw a great deal on kids clothing. The sign all over the store has a 40% sale. On the kids clothing I was to get the 40% plus there was a sign in the kids dept. you could by 4 for $10.00 on certain brands. When I got to the register, I told the girl that. She rung up the clothes and the price came up of just the sale price. She had to get the lady from the service desk over there. They finally got those in and then the little boys underwear were on sale for $3.50 pk. I showed her that price and she said thats what came up. Then when I got home looking at the receipt one pack she rung up the regular price instead of the 3.50. So when I go back that way I'm taking them back. We have this problem everytime we go there. I like the sales if I get them and don't have to argue with the lady.
I have tried a dozen times to go on kmartfeedback.com sight. I have entered 19 digit number, but it wont accept it.
Site doesn't exist for survey, shopped at store #9166, receipt said to visit kmartfeedback.com to complete survey, no place to do survey, any way store was nice, clean, salespersons polite, no complaints, just would like to do survey, receipt number [protected].
earlier today i was in a k-mart store in winchester ky...store#9749 ...after i stepped outside i was approached by a middle aged white man asking if he could speak to me..i stopped thinking he was with some religion group since he was rolling up paper..he wanted to talk to me about an item he think i put in my purse without paying for it...i slung my purse off my shoulder to allow him to look inside..at which time he commented on the fact he thought my wallet was a unpaid item from the store. since i was the only black person in the store...i felt like a victim of racial profiling...of course it scared me at first but then it made me angry...my name is linda coakley mcgregor/542 country club court/winchester, ky 40391/[protected]...this was embrassing and it says a lot about the city of winchester...i look forward to hearing from organization shortly...thanks
employee attitude
I was shopping for printer ink (vivera HP 02). They had every color except black which is the number one color of cartridge. I ask for help in finding it. The guy working in the electronic dept. ask if I saw a price header for black. I said no but they had every other color. He said if there was not a header then they probably didnot carry it. I said that made no sense concidering they had all the other colors. He said that a lot of things k-mart did didn't make sense to him. I ask if he couild contact anyone up the corp. ladder to let them know that they were missing the black cartridge. He said everything came from corp. and he could not do a thing. I thought this odd so I ask to speak to the store manager. He was not there so they had me speak to the asst. mgr. She said that she was standing there when I ask the clerk and that what he stated was right. They had no authority to tell anyone at corp. anything about product. I normally do not take the time to respond to silly people or silly situations but this was beyond silly. I have owned my own business for 16 years and understand that you cannot have everything a customer ask for but it seemed to me that ordering all but one color of cartridge might be an oversight of the buyer. I thought they might want to know. Maybe if the employees of k-mart were more helpful and not so negitive they would have more business, especilly at a time when business is suffering. Thank You
Kmart was always the store to go to for all our family needs. we are originally from mass and are now living in LasVegas, we find it funny and sad at the same time, that a store that was so respected is now not worth visiting. Me and my wife went to get the kids school supplies, the store looks like its going out of business, when we got to the register 1/4 of our stuff was mis-priced and labeled wrong, the cashier was really rude and annoyed, we went back for price checks 4 times. We are officially done with kmart stores, your employees have such a dislike for the store and no respect for the customers. that the second store in Vegas that we went to, which is why I'm writing today.. Kmart has lost all customer loyalty and its easy to see why Kmart stores wont be around much longer as with the Ame's and other like you, but to finish telling you about our visit today, after our 4th price check we left the kart and all the school supplies we grab, we drove to Walmart purchased everything we needed for the kids and encountered No Problems going in purchasing or leaving, as always painless. Kmart should close its doors as soon as possible and cut your losses cause at the rate the stores are being managed, you wont be in business much longer.
no air conditioning
It is always hot in the store and athe manager doesn't seem to care, you see carts just left in the aisles where people get too hot and leave.
As an employee, only some of the A/C's are controlled by corporate. The store manager in our store refuses to turn it on in the employee break room, the rational? It costs too much money. How much does it cost to keep losing and gettin new associates?
This problem continues at our store and many of the surrounding stores. Corporate has no clue as to the number of customers we lose as a result of this. They only focus on the bottom line and do not focus on lost revenue. Employees do not work and customers do not shop in a store that is 83 plus degrees (we have digital thermometers in the store to prove this)
I have been a customer of Kmart for years, but that will be ending soon. The store I frequent the most, Kmart # 4202 in Warren, MI, does not have any air conditioning. I've been told by store management that corporate is responsible for the problem. The irony is that there are no fans around to "cool off " the customers, both figurateively and literally. In addition, there are very few cashiers and even fewer sales personnel... Sadly, Kmart is destroying itself...
As a former coach at a K-Mart (what we called managers), when I was hired, I brought up the issue at our store of it being either terribly hot in the summer or brutally cold in the winter.
Turns out, the stores are not responsible for the controls anymore. It's controlled at home office. If it doesn't reach a certain temperature outside (I believe here it was 90F), the AC won't turn on. Likewise with the heat in winter.
--Celine
It seems they could care less how the customers feel. The same here in Southern Calif. in the summer the stores are extremely warm. If we don't shop at these stores perhaps they will get the message.
solicitation at register!
As a customer who is profile, I take offense at being solicited at the cash register to donate to the March of Dimes which supports abortion. From now on, I will travel farther and do business with WalMart!
P.S I do not like K-Mart and that is a good reason not to shop there not because they support or do not support a cause that you do not agree with. What if one day one of your daughter (if you have a daughter) had an abortion would you boycot her or disown her?
I can not have children, I have been denied this honor at a young age due to cancer. I would love to be able to bare a child and what I hate most is that there are women out there that should be denied the wonderful gift of having children. These women I am speaking of are either drug addicts or they only have them to earn a paycheck from welfare and abuse their children. There are also foster parent and yes even people who adopt that abuse their children. There are certain cercumstances that abortion is needed. Every woman should have the right to choose. Does this keep me from being able to adopt, no it doesnt, there are sooooooo many children in the system. If you dont agree with abortion that is your right but to hate someone for supporting it or having made this painfull decission to do so is not right. I believe that if the child has no chance at living a happy and healthy life there is no harm in making sure that it doesnt have to suffer.
I am pro-life, but have done enough research to know that the March of Dimes has a NEUTRAL stance on abortion. They neither support it nor are against it. I support March of Dimes because it saves the lives of babies that are born premature and could die. Any company could support abortion, but it's not the company itself, it's the employees! Why give your money to Walmart, when a lot of the employees support abortion? I'm sure higher-ups that own Walmart support abortion! Why give them money?!?!
We must fight all social evils. Adoption is the solution to an untimely pregnancy. The woman and child must be protected, loved, cared for. This is true charity. Pregnancy enters offer their services free; food clothing shelter, help. Abortionist take money to destroy our beautiful unborn lives. We must help them. Ellen.
Lady get a grip. Do you seriously want to send women back to the alleys and the dirty knives? We live in what's supposed to be a free country. If abortion isn't right for you or something that you don't believe in then don't have one! Who's going to take care of all the unwanted children? Who takes care of them now? I see homeless kids everywhere these days, and I have much more respect for a lady who has made the painful decision to have an abortion than I do the one who subjects her child to the horrors of a street life! Prostitution, drugs, and being poor and uneducated are what you should be fighting against not abortion! As for the clerk she was only doing what she's paid to do. The march of dimes is an orginization that helps people and a lot of companies support them. I guess this means that you wont be eating at an Olive Garden, Red Lobster, Seasons 52, Smokey Bones, Longhorn Steakhouse, or a Bahama Breeze anytime soon. They are all owned by the Darden Restaurant Company and they do a drive for the march of dimes every year. They're one of many, and you're going to have a hard time exsisting if you start boycotting every company that supports them. Please don't be so shallow and think of others is it really so wrong?
they are pathetic
I don’t even know why they keep the Kmart in Sebring Florida open it has almost no employees or they are in the back hiding so at their peek of customers only one register is open and all they want you to do is apply for a sears credit card pathetic and all the ads for sale items they don’t put out even more pathetic Kmart is only a shell of its former self and it wants to bring sears down with it just close the chain so the welfare recipients can collect their fare share .
The complaint has been investigated and resolved to the customer’s satisfaction.
over priced 5/07 for same item at walmart
I purchased a pair of Lee Riders jeans at Walmart on 4/17/08 PAYING 16.92.I needed to buy one more pair of jeans and went to KMart on 4/18/08 and tried jeans on not paying attention to brands and purchased a pair of jeans for 21.99.I took them home and took the tags off to iron and noticed that both pairs were the same but I paid $21.99 at KMart in Williamsport, pa.that is a difference of $5.07 for the exact same pair of jeans.I am disgusted that KMart was so high priced on their jeans.I also purchased shoes and was very happy with them and the price.Can I received a refund for the difference in the two prices.I wonder why Walmart is always so much busier than KMart so now I know why.Please respond to my complaint.My address is 125 W.Eighth Ave. S .Williamsport, Pa. 17702
The complaint has been investigated and resolved to the customer’s satisfaction.
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Kmart Contacts
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Kmart emailssocialmedia@searshc.com100%Confidence score: 100%Support
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Kmart address24800 W Valley Hwy, Kent, Washington, 98032-5799, United States
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On 27 November 2009, 08 pm,
Kmart Montauk Highway West Babylon
I am visiting my fiancee in US. I have been purchasing in Kmart many years from most of the states on our work travelling. During this time, when we need a favor from your customer service just to call for a taxi, they were always welcome to help us when it's hard to get the transportation around US because we did not travelling by car but by cruise ship.
And what a surprise when I shopped to your store and accidentally my fiancee could not pick me up, I was asking a deep favor to the security about how to get the taxi. He directed me to the customer service. The lady customer service was glad tried to help while she had to take care another customer. Until suddenly her supervisor came, a man in blue telling her that they could not call a taxi for me. They asked me to call by public phone since my cellphone was out. Fine for me, so when I asked if they have a phone book, this rude blue man just said they have none while not even saw my eyes when he answered me and just ignored me while I really need so badly the transportation to go home. At the end I just stood by the customer counter waiting for a favor from them, but nothing, they did not even bother to see my face. Why? Because I am not white?
It's just hard to believe, after having been travelling in many states in US with those friendly services of your store around the country, still shocking me I encounter this kind of attitude. I am sure it will cost you none for this. At least for a moral help when it is so hard to find a taxi, no bus, no car and nobody picked me up. Just no acsess at all for transportation, so at the end I had to walked all the way to my home in really bad freezing, dark and windy weather for a long as 28 blocks with all my heavy shopping stuff left and right.
Kindly, this will not happend again to other people who had a situation just like me.
Thank you!