Kmart
Reviews and Complaints

10-30-2015 went online to order 12 boxes of Christmas lights and 1 extension cord. Mind you, I like Kmart and Sears, grew up on Kmart and even worked at Sear Los Angeles for a Christmas season 1968. I have some Shop Your Way Points and wanted to use them along with a surprise bonus. When I went to check out online I ended up with 2 items I could pick up at the store and the rest would be shipped. I wanted the free shipping to my house for all the products but the exit charge showed a shipping of $33, no award points and was just wrong. So I closed the sight and told myself to do it on Saturday. 10-31-2015 Went online around 8AM PT, same stuff again. Called the store to first see if the products were on the shelf ("no" they said) and she told me that their computers were on the blink and couldn't help me further. Went back online and went to Chat Help. Ferguson helped me from 8:47AM until 9:52AM and we accomplished...Nothing! We tried reordering, changing reward methods, tried all kinds of ways and none worked. finally Ferguson said to go online and continue from there...chat closed and we lost each other. Went back online, Demetrius helped me order for just the lights then says that there are no lights available to order. I said that Ferguson never mentioned no available lights, please double check, he did and still said none available. I then got in my car and drove the miles over to our local store...there they were on the shelf just laughing their little lights off at me saying, "Screw the online ordering and just come in and see for yourself!" I purchased the lights, not the cord (Cheaper and better at Home Depot). While I have you ear, the cashier Joyce of receipt # [protected] was unfriendly. Never said hello, so I said, "Busy today huh, " NO she said. Never said thank you, she did say, "here are your coupons" and didn't know how to use the Shop Your Way correctly. Call me for further clarification at [protected] Thank you for your time, Joe Gonzales

It never fails when i sop at the kmart in batavia ny the associates or the manager are properly trained and shown how to redeem and use these points for purchases .So i lose out on many deals due to improper training.This is unfair to the customer and will definitely push shoppers to go elsewhere..Many use these points for live on a fixed income.If you choose to fail and give customers the offers and discounts they will seek other places to shop...Please resolve this matter ...I shop there all the time as well as my holiday lawaways.I am asking for some kind of points on my card for having to deal with this issue everytime...I was even given the number to contact the rewards program from the manager for she was unsure how to do this as well.Plese train your staff..Thank you..You may contact me at [protected]@outlook.com

I went to Kmart in Florissant, Missouri on 09/16/2015 at 1:40 pm, to buy a vacuum cleaner. I bought a Kenmore bagless vacuum cleaner, It cost me $60.00 dollars. I took it home and opened the box and what did I see in the box was no vacuum cleaner, there was three small boxes and two used dirty frying pans. I was so mad, I call the store and talk to the manager, she had me talk to security I gave them the information from my receipt after I talk to him the manager got back on the phone, she told me that they were going to investigate it and call me back. Well I waited for her call for an hour in half. No call back so I called her back and she said that they were still investigating it. I asked her if I could bring the box to the store to get a real vacuum cleaner, she said no that she isn't sure if I am the one who did that. I can't believe that she said that. I told her that she is totally wrong, my son was here with me and heard the whole thing. She said she would call me back. I waited again for a half hour. So I was tired of waiting so I took it back to the store. I asked for the manager. He came out I told him about my findings in the box and that I did call and talk to the manager, he said well you didn't talk to me, I said that I spoke to a female manager and what she said. He looked at me like I was the one who did that. Between the two managers that I talk to made me feel so degraded, they made me feel like I was a criminal. He looked at my receipt after he looked in the box, he asked me to follow him to the back where the vacuum cleaners were. I told him that there was two more of the same brand vacuum. He looked at the two boxes, he pick up one box that look okay, he opened it and yes there was the vacuum cleaner in it. But the other box that was on the shelve had gray duct tape on both ends and the box was not sealed closed. The manager looked at me and said that he was not happy and for me to take my vacuum to the front. I said thank you and left. My point is that I have never been treated so degrading like that before in my life, especially from a store manager. I could even sleep last night because I was so hurt. After experiencing that from Kmart I really am not sure if I will shop there again. I did get on facebook to let my friends know what happened to me. And told everyone that if they buy any thing in a box to open it there at the store to make sure what they are buying is in the box. I would hate for my friends and family to go through what I went through. I think some thing should be done about how I was treated. Like crap, degraded etc. If you want to contact me feel free to do so. My e-mail address is [protected]@aol.com and my phone number is [protected] My name is Virginia Keyser My home address is 230 ST.Louis Ave Ferguson, Mo 63135. Thank You.

I purchased these boots for my 9 yr old son for a Cub Scouts camp out. He wore them a few days and upon returning home. He said, "Dad my boots are broken" and then he showed me the sole had fallen completely off the right boot and was starting to come off the left boot.

Yes it rained a lot over the weekend and they got wet, but are boots not made to be worn in the RAIN?

I just called KMART, where I purchased them, and they asked me if I purchased a PROTECTION PLAN for the boots. ARE YOU KIDDING ME!

Parents and anyone looking for QUALITY, they might look good in the box in the store and seem worth the $40 price tag but do yourself a HUGE favor and run. Unfortunately KMART today is not the KMART of yester-years and the products they seem to carry today are not made to last.

These TEXAS STEER BOOTs are a bust and don't waste your time. I just hope you read this review before you buy! Calling KMART was also a waist of time which is why I'm writing this review, they basically laughed at me as if, "WHAT DID I EXPECT"!

Its no wonder they are going out of BUSINESS ALL over the place!

I will never SHOP AT KMART AGAIN.

I was shopping in the kill devil hills, nc kmart yesterday. the sales flyer had advertised double coupons. I had bought several items that I had coupons on and I also had rewards points for money off. When I went through check-out, the cashier, who was obvisouly new, said he knew nothing about double coupons, but he would try it. after ringing my purchaces he asked for help with the coupons but got none. When he tried to do my rewards points, that wouldn't work either. He finally got another cashier to come over to help, her response was, this registers keyboard is broken and you can't do any discounts on it. No offer was made to make it right or to help in any way. No apology was made for the problem or solution was offered. This is not the first time that I have had this type of problem with kmart. having retired from retail management myself, I know that this is not at all acceptable customer service. I asked them to void my purchase and got a really bad attitude. needless to say, I won't be shopping with kmart anymore. Aug. 30 2015 cathy Floyd, po box 1267 manteo, nc 27954 phone# [protected]

Kmart store 4235. I was at the store and the lines where very long and only 2-3 cashiers were checking shoopers out. I was standing in a line that was desiganted customer service. I asked the person at the service desk if I could pay for my items at this line, she rolled her asked and curlty stated no. I began to walk out of the store and because this was my second purchase, and decided to ask for the manager. A helpful cashier (Rosie) overhead paged dave. I waited at the custormer service desk. A man approached the desk, hea appeared to be irritated.
The customer service attendant did not identify me as the customer waiting for him. I approached he and said dave? He look and said yeah,
I went on to tell mhy concern of the long lines and the disrespectful manner in which his employee exhibited. He replied yeah well I better put some one else on. Dave never apologized nor did he make any attempt to recover my service.

I would disingenious if I stated I will not shop at this kmart again. The store is in my community. I am of the opinion I should be able to shop in my community and be treated as a valued customer. This day I did not at kmart 4235.

Member #[protected]

I ordered a couple things online from K mart and now all of a sudden $12.97 was withheld from my checking account from the above named website. I paid shipping fees when I purchased the items online. This is the only way they could have got my debit card number. My debit card will be cancelled tomorrow so they won't be able to do this again next month which from what I have been reading on all the complaints this place is getting. Someone needs to do something about this place. The only information I have is the name of the website that took the money from my account. It is a pending transaction scheduled to be withheld 8/10/15. Hopefully I can get my bank to not pay it.

July 9th attempted return without receipt, tags still on product, was advised store policy recently changed and return cannot be made without receipt. I asked for store credit or exchange for size, and was again told the same thing, and that no exceptions are to be made. I asked what if the item had been a gift and I wanted to switch for size, and was again told a store policy changed and would not permit it, cannot do anything without the receipt. Advanced notice should be given to customers about policy change, and I received none. Unfair and unscrupulous business practices.

I bought a tent for camping and the one year warranty. Sat the tent up at home had no problem. Took it camping one time and top of poles bent and crack. Tent claims on package quick set upand tear down. Only used it once. They told me it was my fault becouse i was in rain. This plan states mechanical breakdown and normal wear and tear and defects in workmanship and materials...but will not replace my tent ...cause i was in the rain...

I went to kmart to just look around a little bit and I had extra time but I asked an employee where the bathroom was and he rudely pointed me in the incorrect direction I might add that he told me I was disturbing his work... But let me just say that as a sales associate your work is to help a costomer... Anyway I tried to find another employee to ask and I come across large dust piles on the floor I was grossed out by this... So when I finally reached another employee I asked where the bathroom was and I asked if they had a maintenance crew to clean the repulsive floors and she said no they don't have a cleaning crew and usually it doesn't get cleaned the bathrooms never get cleaned unless a complaint is made and someone has time or is asked to clean them which is highly unlikely

That is very beyond disgusting

I recently made a purchase on Kmart.com on January 4th for a TV wall mount. When I received the item on the 7th, it was the incorrect item. I called Kmart customer service and was told that the correct item would be shipped and the incorrect item would be picked up when the correct item is delivered. I was told that I would receive a confirmation email within 24-48 hrs. On the 13th, I had still had yet to receive the correct item OR the confirmation email. I called Kmart customer service again and was told that there was no record of me calling on the 7th and that I would have to pay to ship the incorrect item back in order to get a refund. That is not what I want nor am I willing to pay for return shipping. I want the correct item that I ordered. Is that too much to ask? After speaking with two levels of management and an hour on the phone, I still was getting nowhere. I requested that the original item be sent to me first and UPS can pick up the incorrect item just as I had agreed to on the original phone call. I was told that I would receive an email within 24-48 hours and after more than 48 hours, and guess what, still no email, still no correct item. Is there such a thing as customer service any more? ALL I WANT IS THE ITEM I ORDERED! On January 17th, I received an email stating that they were "still working the issue" and to allow ANOTHER 3-5 days for a response. It's been 7 days already and you guessed it, still no response, still no correct item.

I went online again with the online chat on 1/24 and the only thing they would suggest was a refund IF I paid to ship back the item.

I have called multiple times, emailed multiple times, and even online chat through Kmart.com. Why can't I just get what I ordered without a month of problems and NO ONE DOING THEIR JOB?

I'm not ordering this TV mount as a redecorating look, I purchased the TV wall mount as my children are now at the age where they can climb and I do not want an 80lb TV falling on them. The item I ordered was specific to non-VESA TV's, which is what I have. A standard wall mount found on the shelf in just about any retailer will not work as they are too short to reach the mounting holes on my TV.

This isn't a matter of principle on getting the correct item delivered to me, but a matter of safety for my children.

Send me the item I ordered. (order number [protected])

https://m.kmart.com/u-s-brown-bear-large-low-profile-full-motion/p-012V006463847000P

Bought 2 pair of texas steer boots on october 16, 2014. from kmart in colonial heights, va. 1 pr. never worn. the other pair was worn less than 12 times. boots come apart at seams. kmart would not refund and did offer to replace boots because it was past 90 days from purchase. it was 96 days. it was obvious that 1 pair had been worn, but the other still had the tags on them. it takes a sorry company to treat customers that way. I will not purchase anything that texas steer makes and I will never buy a product from kmart! sorry company's like these need to close their doors and go out of business!

I was very shocked, when my 16 year old daughter came to me crying about the person she had spoken to on the phone earlier.My daughter said that her name was Camelia and she answered the phone at the Service Desk.My daughter and I come to Kmart to do shopping twice a week, we are two of the company loyal customers.After Camelia was rude to my 16 year old daughter today.My daughter, family, and friends will not be shopping at Kmart any more.Camelia needs to be fired, she was very rude and out of line, thats not a good look for the Service Desk.My 16 year old daughter filed a complaint as well, I hope that the message will go straight to the maine office.

I called the Customer Service Desk around 2:30pm, and a young lady answered the phone, she said that her name was Camelia.Camelia was very rude on the phone when I was speaking to her, and then she hung up the phone when I was still on the phone.Camelia need to learn some manners.

I take a controlled anti seizure drug. I have a 30 day prescription with two refills. Being a controlled drug, it cannot be refilled until the 30 day supply is almost exhausted. I understand the control. My problem is I got a 30 day supply on 7/30/14. I had one pill left from my previous prescription. On 8/1/14 I opened the bottle and to my surprise, only 11 pills were in the bottle. The bottle stated 30. When I called K Mart, they told me to notice the two x's next to the quantity which indicate two pharmacy employees counted the number of pills and there were 30. I advised them there was NO such notation on my bottle. They said, 'oh well, there should be a 30xx, but there computer showed 30 pills were in the bottle.'They added that they do not make mistakes and that I will have to go 19 of the next 30 days without this anti seizure medicine. The bottle was in my possession and I can count. They put 11 pills in a bottle marked for 30. By law, my Dr. cannot make up the difference with a bridge prescription because of the drug being a controlled substance. I will never trust K Mart to be on my health provider team again.

I bought 2 bra without check at the store #3853 on 07/22/14, later I tried at home and not fixed to me. Then I went to the store #3853 on 07/23/14 with receipt, everything new and packed as original to exchange. The customer service employee refused to help me. She don't check the items and said: "we cannot changed bra because the exchange policy". I confronted her because the policy on the receipt DON'T said that, neither a letter on the intimate department or at the cash register. So, I choosed to talk with the Manager (Marianela Conde-Melendez), I waited for her more than 20 minutes. During that time she called 2 times the customer service employee to avoid talking to me. In one of those calls I heard the conversation and the Manager asked the employee: what the policy said? and the employee read to her in front on me. After that, she came with negative attitude and again without check anything she declined listen, help or gave me a good reasons why not. I told her: so, anyone can try the bra at the dressing room and put it back, but Kmart does not accepts mines that I bought yesterday with a $200 shop list, who decided to try at home and bring back for others. At the end she limited to said to me: we reserve the right admission! She never show me the policy letter before the customer choose to buy any intimate item, only at the end with the receipt or hidden at the customer service font desk. How a customer knows their rights? Very incompetent, challenging, not helpful and showing that do not mind losing a customer and leave satisfied. That's the reason Kmart has lost it's market. Never back again!

On May 31st. 2014, I bought a pair of shoes and the offer was the second pair had 50% discount. This discount was not applied. My receipt number is: [protected] 5(31/14 6:38 p.m. I paid with debit card. For my own reasons at the moment I cannot go back to the store to complain. Let me know what´s going to happened.
Laila Azzam