Kogan Australia
Reviews and Complaints

My 96 year old mother is having problems with the 18V Stick Vacuum I purchased for her last Christmas and have not been able to contact anyone to find out where I should return it to for checking for either repair or replacement. It is not working at all. Her friend took it to a repairer, however they advised they did not have the parts available to repair it as it was an on line purchase.

CAN A MANAGER reply to me

I will file a case to ACCC if this isnt resolve

To my knowledge you had many issue upon false advertising and false information according to accc

So please respond back and resolve my issue as this is your fault and misguidance

No i was advised by him this one is better
When i asked for agora - i wanted to know which one has google app in the tv

He said both!

I wanted a tv without screencast and your screencast doesnt work

I want an exchange And i want a tv where i can browse directly from the tv itself

If you read through he said both have the tv app

I requested more info which one is better and have google app in the tv he said the one i purchase but its totally wrong and false information

I want this rectified asap!

This is false advertising ! I will let media and consumer affairs know about how dodgy your company is

I am going to lodge a complaint to ACCC and media now

Jess

I ordered an iPhone 3 July.

I recieved a broken iPhone.

I requested a repair / new phone or refund.

It took more than a week of back and forth constant emailing to finally get a return address. I was replied to by a different person every time and they would never read the previous emails so I was constantly asked The same thing multiple times.

I sent the phone back. After three weeks I had heard nothing so emailed asking what was going on. I was told "your phone was faulty we cannot repair it. We will contact you about another phone"

Since then I have recieved numerous emails by different people promising me shipping details would be sent "in 1-2 business days" and after a week I'm still getting a copy of the same email I keep getting. Saying "your phone is faulty we will send you a new one"

ITS NOW THE 43RD DAY I HAVE BEEN WAITING FOR WHAT I PAID FOR. I HAVE EMAILED BACK AND FORTH DOZENS OF TIMES. I HAVE NOW LODGED A LEGAL INVESTIGATION WITH FAIR WORK AUSTRALIA.

I AM DEMANDING A REFUND. I WILL NOT WASTE ANY MORE TIME WITH YOUR USELESS COMPANY.

30 emails. Took 2 weeks for initialy delivery when i queried they said it was my job to chase the courier! Kept referring to wrong products. Picture quality rubbish, remote didnt work, didn't sync with netflix. Finaly agreed to take it back after about 3 weeks. Then had it for 2 weeks saying they would check if what i said is right. Then agreed (7 weeks gone now) even though i asked for a refund. They would send a new one, but i would have to wait for availability nearly 2 weeks passes still no TV. Never answer all the questions i ask. Refuse to escalate and now completely ignore my emails even though they ask more questions. I cant believe i am being picked on so assume it is company policy to make returns difficult for customers or the customer system is completely broken. Either was there behaviour is scandolous. The amount of people that are commenting on the factual informstion i publish on this matter will one day inevitably bite this company but it seems they do not care!

Ive purchased 2 white gloss tallboys, 2 white gloss bedside drawers in the Dhaka range costing me $1, 137.50
All x4 items were delivered today and I was extremely appalled to see damage to the boxes (causing me concern regarding the contents) Opening the 1st box of bedside drawers I clearly saw the damage, the 2nd set of bedside drawers were ok but whem opening the first set of tallboy's it was soon clear these drawers too were also damaged with scratches, a broken runner and the joints split.
This is my first time purchasing from Kogan and It was no less than gut wrenching!

A problem occurred with a product bought from Kogan. I contacted the Help desk, and was advised to return the product for evaluation.

I did so, and subsequent this communication I have not been able to establish any communication with Kogan at all. I have tried hard for more than 2 weeks, and am now going to approach ACCC for resolution.

Kogan service stinks, and there is nobody to talk to!

Buyer beware, this company will shaft you if your product is defective.

Purchased from Kogan farcry5 game .
A book on farcry5 arrived, when inquiring how to return (as was not clear) Kogan flatly refused, explaining that change of mind dose not qualify for a return after I sent several emails explaining that it was miss represented and that my son & I purchased what appeared to be farcry5 GAME as stated on website (not a book).

I asked to be contacted by manager to discuss & complain of unfairness more than once & not reply from Kogan .

The service is disappointing, disgraceful & shonky !

I have bought two phones Kogan phones. The first was a fairly cheap phone but was quite suitable for my purposes, until I broke the screen. The problem it was not worth sending away to be fixed, this did seem a waste. I then bought the Agora 6, a good phone for just over $300. I did order a protective cover at the same time as buying the phone, but unfortunately the cover sent to me was the wrong size (how this mistake happened I don't know, as they were ordered together). Again I broke the screen (totally my fault) and understanding this was not the fault of Kogan I was quite willing to pay to have it fixed, because of the many personal photos of an overseas trip that I wished to recover. I use the original packaging to send it back then received the reply that it had been water damaged (photos were provided as proof). I will be complaining to Australia post about this but the problem is that it is not worth the ongoing inconvenience of buying these products. It is never worth sending them away to be fixed and I don't want to loose any more photos and contacts again, so in the effort to keep these memories I will not be buying any more of this type of product. And I will certainly be recommending friends and acquaintances don't either.
Regards Ray

I recently purchased a Atlas 2-in-1 Touchscreen Notebook ( D300 ) from Kogan and found at the time of setting up this laptop that the keyboard did not work correctly.
I have been in e-mail contact with Kogan customer care team daily since 2nd.August with request number 6645889, All details of this issue including photos, video etc.. can be seen in the e-mail trail.

The TV was purchased online on 24 June 2018 for $169 plus delivery.
Order: NDCRZUEM
The payment was made by Paypal.

I installed and auto tuned the TV and it worked satisfactorily.
It is installed through a Panasonic STB DMR-BW750.

When the TV is used through the STB using an HDMI cable the TV works satisfactorily.

When the TV is used directly to the same antenna as the STB It no longer works.
I have tried re-tuning the TV using both auto and manual tuning without any success.

It appears as if the tuner is no longer working.

I would like the problem resolved as soon as possible. I do not mind if it is repaired or replaced.

Neil Hamer
12 Marida Court BERWICK VIC 3806
[protected]
[protected]
[protected]@bigpond.net.au

Hi,

I just received my parcel. As I researched a lot online on fake and original micro SD cards, I jumped behind my computer and tested the micro SD right away. From the appearance, the package and the printing are questionable, plus, the Micro SD that I've ordered supposed to be the black version but I got the different one. Also, when I ran the test software, I have realised the item is not original and it is a fake SD card, unfortunately. The speed supposed to be 100Mb/s or something close to that figure as described in the ad but the actual speed from CrystalDiskMark software is 6.8 MB/S for reading and 2.1MB/S for writing. I have attached the test results as well as the packaging photos to this email. I am so disappointed by the Kogan website. I thought this website is trustworthy and only sells legit items. Anyhow, I am not happy with my purchase and I want my money back asap, please.

I ordered Samsung S8 on 15th July 2018. Your Website said it will be despatched from your warehouse in 2 days but i am still awaiting for my phone on 31st July 2018 ! You smartly removed the call center and we have no idea where is my product. When i asked for further details on the email provided i was assured to send my phone before 31 July 2018. Your team member from Philipines promised that he will assist but now they completely stopped communication. My emails are neither getting replied nor i am getting any call back from them. I am struggling without a mobile phone and no sign of getting my phone delivered. I am told last week that phone is on the way. When i asked Australia post they say no product is handed over to them to deliver me. I then wrote several emails but no answer at all. So i rang 1300 number of Kogan mobile. They promised to forward my request to your team and yet no movement at all.

I am advised by my friend that Kogan did sell the Samsung S8 phones through Dick Smith on special pricing with 2 days delivery. I assume all handsets were given to those customers to keep your promise and hence you guys don't have available to the handset to deliver me. If this is true then its hugely unfair.

I need my phone to be delivered as soon as possible. Could you please contact me to discuss in detail ? My number is [protected].

Mahesh

I ordered a pre paid plan (365days) several weeks ago and did receive the voucher code required to activate the card. I received the sim card in the mail on the 21/7/2018. I have sent 3 emails as instructed by Kogan when I called to notify them of this. I have made 3 phone call to attempt to resolve this issue. I am now taking this to the ombudsman as I require thi a matter settled and no one has been able to help me. I have to ticket numbers from the emails I ahve sent but no further response. i am disgusted at the lack of service and inability for the staff at Koagan solve this very minor problem I have.

I bought the 3 in a package. The battery is not charging. I don't know if it's the battery or the charger. The claimed to send a replacement battery, which I never received after a week. Then they are forcing me to get store credit for their defected goods.
Why would I go back to use Kogan Products Again!
Kogan sees its own policies over the Australian Consumer Laws.

I purchased 8 units of Kogan 50" 4K LED TV (Series 8 KU8000) for $530.
This morning I received the email that the same model is priced for $430.
The purchase I made on 25th July 2018 is for the shop fitting.
Hanaro trading is the regular customer to keep useing the Kogan TVs for the shop fitting. Just one day difference causes our company to miss the opportunity to save $800 dollars.
So Could you consider to match the price difference?

Not australian spec faulty samsung wont look at i want a full refund battery doesnt last one day heart rate doesnt work steps dont work misleading information about contacting samsung if not resolved will be going straight to consumer affairs and media outlets terrible service no one to ring at kigan no one answers the phone there samsung not interested in looking at it

I am already send several msg to contact me include the one below

I am waiting this afternoon for a resolution otherwise i am contacting ACCC, and social media its unacceptable treat a customer like this.

This causing me a lot trouble because I believe on Kogan as a company and respect for clients

My purchase was made before the EOFY, now i cant reverse that and waste my time with you guys

Not good enough i need something with the same features.

I took the opportunity to buy this computer before the EOFY to my business and you guys let me down a big time.

I Have lots of follows on socual midia which i will tell my story about KOGAN
never back to buy anything at you guys actually after a brought this computer a friend o mine told me good luck bad choice and I was wobder why hw said that.

The computer you are offer me its a downgrade and the 40 is cheaper anyway the one I brought. And youbare offering me $40 voucher its a deceiving.

Here you option

1- give the computer or one with the some features

2- call me to discuss today [protected]

This is the second time i have endeavored to lodge a complaint with Kogan.
Why am I being asked to Log-In to SOCIALS ?

The TV is Stuck on the Home Screen
It will not change. How do I change it.
I have pressed every remote button. Turned the TV off several times and still it will not change.
I am unable to watch it on full screen!

The TV quality is very poor and it smacks of old technology. I am very unhappy with this product.

It was purchased on 16/17 July 2018
Kogan Order No. 2W94WUMG

Barry

I purchased and paid for a television 4K Smart Television, through Kogan, paid $738 it was delivered to me some time back now. It worked for a very short time and then stopped,
I contacted you and you got a repair man to come and have a look and the Television was taken away. A new Mother Board was replaced, and the Television was returned back to me.
It worked for a short period of time, but then did the same thing again.
I got in touch with you, and said I would like a refund I did not want another television.
I also contacted Consumer Affair's as you did not have the decency to send me back a refund, and I have heard nothing from you since.
I am a single Mother, and I have a 4 year old child, and I think it is only fair that I get the refund that I have ask for in the amount of $738.
I am not on the internet and have informed you of that several times and ask you to speak to me about this situation over the phone in person, yet I have still not heard anything from you.
Please contact me as soon as possible because I would like this resolved, I am not giving up until you sort this out.

Yours Sincerely,

Michele Young.

Contact No: [protected].

Dated: 22/7/18.

I am having an issue with a warranty claim on a faulty chainsaw.

I received an 'evoucher' from Kogan.com help desk valued at $134nzd due to a
warranty claim on the saw.

I chose items on Kogan website to the value of $121 nzd expecting to
use the voucher to pay for them, the evoucher was valued at $134 and
was showing as credit at the kogan checkout.

When I tried to pay for the items with the voucher, kogan instead took
the payment from my credit card via paypal.

I still have the credit showing on my kogan account but there is no
way to use it, I have taken a video attempting to use the evoucher as
proof there is no way to redeem the voucher.

I have contacted the help desk trying to resolve this issue but they
are not responding.
I would like the full amount of the voucher $134 nzd to be returned to
my bank account as the voucher is unable to be redeemed.

Please let me know if you need more info about this issue and I will
be happy to send it

Warranty claim first contact date 28/5/2018