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Kohl's

Kohl's review: Customer service

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10:03 pm EST
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I ordered 2 night gowns on kohl.com on11/11/23

Order#[protected].

After waiting over 3weeks I called their customer service dept to find out when I could expect my delivery. I was told to wait until Dec.5th. I called again a few days after that date and this time I did chat instead. The agent insisted I would receive said pkg in 48 hours. I asked for a tracking number and after trying to locate said order the tracking number showed that the package NEVER LEFT THE WAREHOUSE. I called today 12/11/23 insisting to speak to a supervisor and the person flatly refused to get me one. After I became extremely upset he supposed went to connect me to one - but alas none was available. He swore one would call me back. I asked for a refund. No one EVER called me back, as I suspected. I just now noticed that the refund they will be sending me is missing $8.93. Adding insult to injury. First and last time I buy anything from kohl. Can you please help me get my full refund cause now I have to buy those items somewhere else! Thanks. Debi garcia ferry

Claimed loss: 8.93

Desired outcome: Full refund. ASAP

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  1. Kohl's Contacts

  2. Kohl's phone numbers
    +1 (855) 564-5705
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    +1 (866) 887-8884
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    Customer Service
    +1 (855) 564-5748
    +1 (855) 564-5748
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    Kohl's Charge
    +1 (855) 564-5751
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    Yes2You Rewards
    +1 (262) 703-7000
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    Head Office
    +1 (877) 342-4337
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    Merchandise Departments
    866-887-8884
    866-887-8884
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  3. Kohl's emails
  4. Kohl's address
    N56 W17000 Ridgewood Drive, Menomonee Falls, Wisconsin, 53051, United States
  5. Kohl's social media
  6. Michael
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    Dec 19, 2024
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Kohl's Category
Kohl's is ranked 4 among 124 companies in the Retail Stores category